US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is superior and received the product super fast; within days of ordering.”

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Posted 5 years ago

“Never received product. Still waiting.”

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Posted 5 years ago

“Love your products! Your website is easy to navigate and the whole process was a breeze. I’m waiting as we speak for my goodies to arrive, and I can’t wait to get them. I got the Extraordinary loose facial powder for my daughter. Her skin is so sensitive and breaks out a lot from other makeup. I got your powder in my Fabfitfun box. She used the powder and now swears it’s the best loose powder out there. I can’t wait for her to get the surprise!”

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Posted 5 years ago

“Very ugly. Look nothing like the picture.”

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Posted 5 years ago

“I still haven’t received it or any shipping updates :(”

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Posted 5 years ago

“I paid for 2 day priority shipping, but it was not shipped out as 2-day priority. I contacted customer service and received refund for shipping. Now it has been a whole week and today is the estimated delivery date, but online tracking says it will be late and didn't provide a date. This was supposed to be Christmas gift. I don't see the point of getting it after Christmas. And sorry i can't comment on the products since i haven't received them yet. Won't consider shopping on this website again.”

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Posted 5 years ago

“Shopping was fine. However I have not yet received my package.”

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Posted 5 years ago

“I have become a huge fan of US Ciate London. I started with their coconut setting powder and setting spray which I love. I recently purchased their mega lip haul which just arrived. Great for gifting and trying all their formulas and shades.”

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Posted 5 years ago

“Loved this gift . Thank you”

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Posted 5 years ago

“LOVED the Microblade Brow Pen. WOW so easy to use! I have tried other similar styles of brow pen in other brands and they just didn’t work well for me. THIS one is AMAZING!!! I will definitely purchase AGAIN!”

US Ciate London 5 star review on 15th December 2020

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Posted 5 years ago

“Love the variety and the colors are so beautiful”

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Posted 5 years ago

“I got a great deal on a gift set consisted of 24 lipsticks, it was a Black Friday sale with like 80% off. Great quality and saved a lot o f money. Love it. This holiday season all of my girlfriends are getting lipstick.”

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Posted 5 years ago

“I have a suggestion. Please develop a gel base coat for your Gel nail polish range. It promises 10 days of wear, but I am not getting the results. Thank you.”

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Posted 5 years ago

“I would love to review the item, but it was never received???”

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Posted 5 years ago

“Love the watermelon Primer! Great Service too!”

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Posted 5 years ago

“Los mejores lipstick que e tenidos! Color fuerte y sin dañar mis labios! Lo mejor!”

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Posted 5 years ago

“I still have not received my order yet!!!!!!!😡😡”

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Posted 5 years ago

“Very frustrated with product and no response from customer service”

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Posted 5 years ago

“I ordered an advent calendar with 2 day shipping. It’s been over a week and it still hasn’t arrived. Customer service has not responded to me after days and multiple emails.”

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Posted 5 years ago

“Super disappointed that both of the top coats I ordered were terrible quality One was dried up and the other won’t even open ... I’m guessing the polish is dried up in the lid ...”

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Posted 5 years ago

US Ciate London is rated 4.1 based on 3,080 reviews