US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,079 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received my package from Ciate London and the bronzer in Palm Island is not included in my package. I only received the bronzer in South Beach and the highlighter in Starburst in the package. Also, the highlighter in Starburst shattered and is broken in pieces. I am very disappointed with my order. I will be out of town for a weeks and will not be home to accept future packages. I have been writing emails back and forth with Ciate to try to resolve this issue. Ciate stated that they do not provide return shipping labels and will be reshipping the the bronzer in Palm Island and highlighter in Starburst. Again, I do not want the bronzer in Palm Island and highlighter in Starburst to be reshipped. I will be out of the country and will not be home to accept the delivery. Also, I am very unhappy with your customer service and will be returning both the highlighter in Starburst and bronzer in South Beach. Since it is the company's error, I should not be liable for the return shipping label. I am requesting a full refund for my order plus the refund for the bronzer in Palm Island, which was not delivered to me. I will also be filing a chargeback with my credit card.”

Helpful Report

Posted 7 years ago

“Product delivered as promised. Glitter Flip is beautiful. I hope there is a way to do this with non-matte color”

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Posted 7 years ago

“Loved the dark blue of the mascara as well as as the consistency.”

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Posted 7 years ago

“Items arrived within a few days!!”

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Posted 7 years ago

“My experience was awesome! Love the product”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Easy to find what I needed and quick to receive my order”

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Posted 7 years ago

“I love the brand but when I got 20% off and free shipping I was very happy”

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Posted 7 years ago

“Buying on the site was very good experience, very fast. and talking about what I buy ... I love glitter flip”

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Posted 7 years ago

“First experience: wonderful mascara, signed up and got a discount, and shipping was fast with cute package sticker. Will buy more products. Very pleased.”

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Posted 7 years ago

“I never received my order.”

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Posted 7 years ago

“I was very surprised how quick my order came, and I liked all the notifications. I’m totally in LOVE with your Wonderwand Mascara! My lashes look so much better!! Thanks!”

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Posted 7 years ago

“Fast delivery.”

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Posted 7 years ago

“I love the quality, pigmentation and durability of the velvet lipsticks.”

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Posted 7 years ago

“I'm very happy with the Glitter Flip colors that I ordered. I'm impressed by the fast service and dependable quality.”

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Posted 7 years ago

“I received my beautiful glitter flip lipcolor and I am head over heels in love! The application is super easy and smooth and lasts for quite a bit! I can’t wait to order more!”

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Posted 7 years ago

“My order didn’t ship right away because the payment didn’t clear right away but after I Emailed the customer service and it was shipped pretty quick and got it sooner than I expected. Very happy with result.”

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Posted 7 years ago

“I love their make up it’s really high quality, and my order didn’t take long to get to me. I would definitely recommend!”

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Posted 7 years ago

“Great products, just not for me. I'm 68 & these products on me emphazied my wrinkles & made them very obvious. If I were younger without problem areas, I would love these products. In sad I can't keep them.”

Helpful Report

Posted 7 years ago

US Ciate London is rated 4.1 based on 3,079 reviews