US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,079 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was quick, packaged nicely and bonus sample thrown in. Impressed with first purchase from Ciate.”

Helpful Report

Posted 6 years ago

“I’m so pleased with my purchase and the entire experience as a whole. I made a mistake on my address that I didn’t notice ‘til later, and they fixed everything super quickly! I love all the things I bought, and I’m very likely to buy something from here again!”

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Posted 6 years ago

“Order arrived quickly with a freebie, which was awesome. Love both!”

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Posted 6 years ago

“This is my second purchase. I’ve ordered the glitter flip lipstick before and I love them. It came quickly and so far no complaints and look forward to ordering more products. It was also a nice surprise to get the sample of the “glow to highlighter” in with my order too!”

Helpful Report

Posted 6 years ago

“Just recently got a sample of the loose setting powder and purchased a full size because I’m obsessed. The powder is amazing and definitely the bet I’ve tried ! No flashback at all and doesn’t leave tour face looking white ! Love it !!!”

Helpful Report

Posted 6 years ago

“This company is amazing! I recently ordered the Jessica Rabbit ciate glitter flip lipstick, and it is amazing not only did it arrive super fast but they also enclosed a free product of a highlighter that I am just in love with. This definitely will not be my last purchase their products are amazing so is their customer service”

Helpful Report

Posted 6 years ago

“Love the Jessica Rabbit highlighter!!”

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Posted 6 years ago

“The lipstick is absolutely amazing! Packaging and all was completely adorable. The product itself glided on smoothly and had a decent lasting. I was very pleasantly surprised at the extra lil gift of the moondust highlighter and love it too!”

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Posted 6 years ago

“It's sooo cute I can't dip my brush in it don't want to Jessica to dissolve lol too cute”

Helpful Report

Posted 6 years ago

“I first tried Glitter Flip in Forbidden in my Ipsy bag. So glad I received it, as I have now ordered 4 full size tubes! #lovethiscolor ❤ Live for Ciate makeup 💄!!!”

Helpful Report

Posted 6 years ago

“The lipstick from the Jessica Rabbit collection is beautiful! I got one for a friend too. And the add on highlighter as gift with purchase was a nice surprise. And I decided to get the lipsticks bc I could use the 25% off coupon on the collection.”

Helpful Report

Posted 6 years ago

“Shipping was fast, I order 3 colors they were a little different than the picture but they did was it was supposed too! Shine like diamonds 💎 I was pretty happy and it’s fun wearing them!”

Helpful Report

Posted 6 years ago

“Loved it! As soon as I tried it the day it came in the mail I jumped online and ordered two more colors!”

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Posted 6 years ago

“I loved the products, great packaging and fast delivery.”

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Posted 6 years ago

“I bought the Jessica Rabbit Collection. I was absolutely thrilled with it. The cases are amazing and the products are amazing as well.”

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Posted 6 years ago

“Honestly I am inlove with your products. From the Translucent powder, Dewy spritz, Glitter Storm Palette, and these GLITTER FLIP LIPSTICKS💖. I cant wait until im able to order your NEW foundation. My skin is super tricky i hope i can find a shade that matches. I've purchased your products from sephora and straight from you. I just wanted to say even if the Jessica Rabbit palette didnt work for me. Im still in love. Even with all the issues that happened to me recently. Im very Happy. These Glitter Flip lipsticks may not be new but to this recently divorced 38year old they are! I'm not ready to review these products until i had a couple of weeks to work with them. So far these few days i have gotten many complements. I realized that these lipsticks were new to my close people from my demographics. Thank you, Brenda Carmona De Jimenez www.influenster.com/r/5953818”

Helpful Report

Posted 6 years ago

“I absolutely love this Jessica Rabbit Collection!! The packaging is to die for and the products are absolutely beautiful! Jessica has always been my favorite character so I feel like I hit the jackpot finding these items. Thank you for making these!”

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Posted 6 years ago

“No issues. Ordered my eyeliner and it came in a promptly time”

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Posted 6 years ago

“Super fast service! I was looking for the Wanderwand mascara, ordered it, and received it within a week (I live in the US). Great mascara and fast service.”

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Posted 6 years ago

“Love the Wonderwand mascara that I ordered. I was super excited to see a nice little surprise in my package when it arrived! A sample of this beautiful highlighter. Thanks Ciate for great customer service and way to introduce new products💛”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,079 reviews