US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products”

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Posted 6 years ago

“Quick shipping, good communication.”

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Posted 6 years ago

“I am very disappointed and very sad because my package never arrived after I was in my city, they returned it to me because you entered the wrong address.😡😡😡😡😡😡😡”

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Posted 6 years ago

“Item was not what I expected or wanted. Very dissatisfied.”

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Posted 6 years ago

“I love this company. Beautiful products and colors! High quality makeup at reasonable prices”

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Posted 6 years ago

“I loved the quick shipping as well as the packaging. I was impressed. The only thing that was disappointing is that I saw that I purchased 2 lip glosses (glitter flip) at the listed price of $9.99 each. Now, if you buy 2- you get 3 flip glosses for ONLY $18! So over paid in comparison AND missed out on an extra lip product... :(”

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Posted 6 years ago

“I'm very excited to try my new lip glosses. The colors are beautiful!”

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Posted 6 years ago

“Really cool glitter liquid lipsticks!”

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Posted 6 years ago

“Truly adore this product.”

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Posted 6 years ago

“So happy with my purchase! The products are awesome and the service was exceptional!”

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Posted 6 years ago

“Love the colors. Did not stay on as promised. A little too cakey and thick for me.”

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Posted 6 years ago

“Good price and quick delivery for quality product”

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Posted 6 years ago

“Still haven't received my product yet.....”

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Posted 6 years ago

“I received my package of three for $18 on yesterday. I got Hollywood,scandal and surreal. I wore surreal and let me just say I'm love. I work 12 hours on my job and it lasted all night. Thank you ciate' London. 😍❤️😘”

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Posted 6 years ago

“I LOVE THIS FINISHING POWER ITS THE BEST ,”

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Posted 6 years ago

“Great service, awesome product”

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Posted 6 years ago

“It bleeds nice and smoothly into the skin, and the packaging is lovely.”

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Posted 6 years ago

“Great products, fast shipping!”

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Posted 6 years ago

“The shadow flip is gorgeous. Will definitely order here again!”

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Posted 6 years ago

“So, I’ve been dying to try the glitter flip lippies for eons and have finally had the money to, only I was too stupid to realize until after the order was confirmed and shipped that I had accidentally sent it to my old address since apparently my address on Apple Pay hadn’t been updated since I moved. I sent an email minutes after placing the order with my correct address, but it was too late as it had already left the building. The day I got an email saying my order was delivered, I drove over to my old apartment to see if the package was left outside or if the new occupants would be home to give it to me, but I had no such luck. I called the office to see what they could do and they were completely unhelpful (no surprise, as they were the reason we left) and refused to even give me a call back if someone brought it to the office. Of course this upset me, and I felt so stupid for not noticing the address beforehand, but when I explained the situation to customer service via email, they responded that they would send me a whole new order to my proper address, which got here the next day!!! I have had some really bad customer service experiences over the years, but these people are really great and I will absolutely buy from them again.”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,080 reviews