Utilita Energy Reviews

1.1 Rating 643 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had an outstanding issue since last year Nov 2022 and it is still not resolved. Currently on hold to them as I type (I’ve already been on hold for over an hour- disgusting service) This is the worst organisation ever. The customer service is abysmal, after being on hold for at least an hour, you get passed around because no one wants to actually do their job and then on top of that, it seems like the phone lines cut off. I even contacted the complaints team only to be ignored??? Like how is this shambles of a company still allowed to operate???”

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Posted 2 years ago

“\One star for fitting meters . NO stars for after care. Only been with them ONE week and had enough. They put over £50 credit on my prepay meter for no reason. I had 3 days electric still in credit. No reason for it. I had tried topping up on my usual day but received call from bank someone had tried using my card so card had been stopped. After sorting this out i then topped up my usual amount . Thats when i found out what they had done.Charging me 25% pay back for something i hadnt asked for.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE! ROGUE TRADERS WHO WILL LIE AND TAKE YOUR MONEY EVEN WHEN YOU OWE THEM NOTHING! I TOOK MY CASE TO THE OMBUDSMAN AND WON! I SHOWED THEM TO HAVE FALSIFIED DOCUMENTS, MADE UP LIES, UNLAWFULLY TOOK MONIES FROM MY CREDIT WITHOUT EVEN INFORMING ME, EXAGERATED AND OVER INFLATED FIGURES WHICH I DID NOT OWE. IMPLIED FRAUD AND LIES WHICH I PROVED OTHERWISE. THEY NOW HAVE TO PAY ME ALL MY MONEY BACK, APOLOGISE AND COMPENSATE ME AND TO ANYONE WHO GIVES THEM A FIVE STAR RATING ON HERE WITH ENGLISH NAMED OPERATORS IS HAVING IT UP YOU. IN 5 YEARS I HAVE YET TO SPEAK WITH AN ENGLISH PERSON! UTILITA UNDERESTIMATED MY INTELLIGENCE AND NOW I WOULD BE HAPPY TO HELP ANYONE IN A SIMILAR SITUATION BECAUSE TRUST ME THEY WILL MAKE YOU OUT TO BE A CRIMINAL AND STOOP TO THE LOWEST IN ORDER TO WIN! Post your email address and I will reply and help and advise if I can!”

Helpful Report

Posted 2 years ago

“Absolutely disgrace wait ages to get through explain everything and then the phone line cuts off and it happens repeatedly. I am calling in for the 6th time now and expect the same thing will happen again and they do not call you back. The staff are also not helpful when you speak with them”

Helpful Report

Posted 2 years ago

“Original problem and complaint still not sorted made on 13/09/23. Engineer was booked today 15/11/2023 between 9am-13:00 to replace meter no show so text them. Receive text at 13:30 15/11/23 saying good news appointment is booked for 15/11/23 between 12:00- 16:00. No show so far 2 appointment have been agreed 1st for 04/10/23 this was cancelled with less then 48hr notice by them. 2 days wasted and 2 days loss of money received text saying there have booked engineer for 17/11/23 this is no good as people do work. I have not agreed to the 17/11/23.but quick enough to phone once reviews are left bit late”

Helpful Report

Posted 2 years ago

“Avoid this company like the plague. My father is terminally ill and I believe he was miss sold by a Utilita salesman who knocked on his door. For a start the tariff is higher than his previous contract with Ovo. Secondly I have a problem with topping up his meter and would simply like to resolved or pay his bill for him. The customer services is absolutely useless, you get trapped on phone lines going round in circles or have to wait for hours to use their online chat. None of the so called help staff seem to be able to help and just go though the motions or pass you through to the wrong department. The way my father has been treated is frankly inhumane. AVOID UTILITA AT ALL COSTS, they should be closed down by the regulator.”

Helpful Report

Posted 2 years ago

“Minus score if I could. Smart meter stopped talking to gas meter = no gas, freezing home with kids. Held on the phone for hours, lied to constantly about call backs, simply the worst customer service I’ve ever experienced in my entire life. Still freezing”

Helpful Report

Posted 2 years ago

“Put a £600 debt on the meter 4 years after the previous resident left and told me I was liable because I own the house when I lived elsewhere and paid my bills. 1 hr 50 mins on hold .Did not inform me of this in any way. Now with ombudsman and utilita dont mind telling lies, trust me, they're an absolute disgrace. Robin Hoods brothers, Robin B******s. Sly, underhand and think they're a law to themselves. I've given them address of previous resident but still taking my money. Implied that I might be a fraudster and a liar. More than likely been overcharging me at 58.5p a unit last month. Cut the wires from consumer box and taped wires up and hid them. Not one wire reaches the box and had the cheek to tell me that it was dangerous. The cover was off!! Whole house now needs rewiring. I, m a 60 yr old woman with major health issues and treated me with utter contempt. I have no decent words for them. Nowt but thieves.”

Helpful Report

Posted 2 years ago

“I've been waiting over a month for my gas top up card... Tried to contact them multiple times about this but can never get through on phone. I've left messages on app and even tried there live chat to be sat in a queue that doesn't even go down. I'm recovering from a stroke, have kids and can't top up my gas and it's freezing!!”

Helpful Report

Posted 2 years ago

“Have to constantly chase up Bill. After it's taken the cash. Only to find the previous bill increased? F#&*n absolute rip off im on sckeness benefit. Trying to talk to a compreshanbile hunan is a choir.”

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Posted 2 years ago

“Worst power Co”

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Posted 2 years ago

“Joke. Useless. No communication. The owner should be in prison.”

Helpful Report

Posted 2 years ago

“I am 80 years of age. No hot water for 3 days., £8 Credit and spent hours on phone. I am unwell. I am going to a solicitor to claim help. Utilita are not answering calls. Phone is running out of credit. All lines are down. I am freezing and need assistance. I do not use gas ffsi use electric. Frozen flat. No heating I paid for but not getting any help from Utilita. NOT HAPPY!!!!”

Helpful Report

Posted 2 years ago

“From May 3 engineer book only 1 came to the property to be 15 minutes and had a argument whit Utilita and left whit out fix the problem had to wait another 8 weeks for the next engineer available and they never came they all scamrs”

Helpful Report

Posted 2 years ago

“The customer service is quite disappointing. Even though I have a smart meter, I'm required to input my meter readings manually on their website. Every time, I'm left waiting on the phone or in an online chat until someone responds.”

Helpful Report

Posted 2 years ago

“Called them 2 weeks ago. After long wait 'Christine' answered. Told her I was phoning on behalf of my Aunt for whom I was PofA. Asked me to hold on. After long wait she said she'd need to ask her manager about PofA. What the .....had she been doing for the last quarter of an hour ?!! After another 14 minutes wait the phone went dead. I expected a courtesy call back. Some chance from this crowd ! Sent an email to complaints and got automatic reply saying they'd answer within 14 days. Some chance! To be avoided !”

Helpful Report

Posted 2 years ago

“Would leave zero if I could, this company is an absolute joke I’ve had nothing but problems for years with them. They are charging me for someone’s address is England even tho I’ve only ever lived in South Wales. I can’t access my account to top up and they are not recognising my email or password constantly. I can’t speak to them on the phone because their phone line is ridiculous and cuts off. Their chat says it works 24/7 but it tells me to contact them in working hours. This company needs shutting down.”

Helpful Report

Posted 2 years ago

“Impossible to get through on phone, they send you a link that doesn't work and there's no staff available on the chat, just a really frustrating robot.”

Helpful Report

Posted 2 years ago

“utilita rep came our door said we had utilita smart meter and if we changed to them we would nt have to pay a standing charge .We said we would change and the rep set the wheels rolling we had a letter to say we would go live on the 12th july 2023 and would be able to top up tried to do this and it would nt let me so i went to visit the utilita shop the staff there were very helpful and explained things had nt gone though and we were on on the link not to worry has we wouldnt be cut off while they sorted out.We went live again on the 12 th aug 2023 then we were able to top up when checking my account on the 2nd sept 2023 we have a debt of £391.39 for the short time we were on the link .I have called and been told this is how much energy we had used from the 12th july till 8th Aug 2023 how can anyone in the summer month use this amount of energy.l”

Helpful Report

Posted 2 years ago

“Customer service is almost none existing. App takes days to update so you never know how much credit you actually have. I'm changing provider now.”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 643 reviews