Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 643 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really not happy with the recent switch to Utilita. Having always chosen to pre pay my energy, i have topped up cards, but the app does not populate. Nor do i know whether the money on the card is going straight onto the meter. contact Utilita and they advised that i am on a billed tarif. So where is my money going? Once you have switched, they promise you the earth, but then they are extremely difficult to get hold of once youre a customer. Take my advice. Don't switch!”

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Posted 2 years ago

“Keep away from these people ! They broke in to my house and fitted smart meters when I refused ! And u don’t need them by law ! Customer care is shocking u get passed on and on to none English speaking people for hours and hours”

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Posted 2 years ago

“If I could give zero stars I would. Completely abysmal service. Has taken them nearly a year to install a new meter. They still haven't done it. They rarely respond to communications and when they do, they seem more interested in selling other services than dealing with problems”

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Posted 2 years ago

“Absolutely terrible company. Impossible to get hold of by phone, e Mail or chat. Am now contacting the ombudsman!”

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Posted 2 years ago

“Why can't i give a zero (or minus) rating? I switched to Utilita in March 2023 and have had nothing but problems. I received my top up cards with a letter saying that they can be used straight away but they didn't. I rang and was told to wait a few days while the meters were being switched over to pre payment, i rang again and again (sometimes waiting for over a hour before actually getting through to a advisor) every time being given a different answer as to when my cards would be activated. Eventually after 4 months they decided that the meters needed to be changed. During this 4 month period i received a SMS informing me that i had a unpaid bill so i rang them up on 17/07/23 and requested a bill by post so that i could pay at the Post office, and was told that they would send one. It's now 14/08/23 (4 weeks later) and I'm still waiting for the bill, but i have received a letter saying that they have charged me £30 because I've not paid the outstanding bill!!! Tried to ring them up today and hung up after a hour waiting for them to answer. I really really wish that i hadn't made the switch”

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Posted 2 years ago

“If I could give a zero rating I would.We tried three times to top up our electric by phone on each occasion we were told there had been a technical issue and that we had not been charged and to retry. We had enough to last a couple of days so decided to try again the following day, when checking our bank account we discovered that £195 had been taken out by Utilita but we had not received any credit on the meter. Impossible to speak to customerect services. We found ourselves with no electric and £195 out of pocket, we eventually got our money returned to our account after getting ofgem involved. Have nothing to do with these people they should not be allowed to trade. Absolutely disgusting.”

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Posted 2 years ago

“3 hours on the phone just to run round in circles. Very amateurish. Timewasters!”

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Posted 2 years ago

“My electric supply was switched away from Utilita without my permission or knowledge. There was no contact whatsoever from Utilita about this which is outrageous!”

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Posted 2 years ago

“The service from this company would be better suited to a third world country. I have spent so many long hours trying to get through to speak to a human being. I had my smart meter installation cancelled last month and as I write this review, I am listening to their automated answer machine telling me that they value our time. The reason for my call, is because the engineer didn't turn up. Utterly disgusting service.”

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Posted 2 years ago

“Their rates at the moment are beyond ridiculous - Put £20 of gas on Friday (20/07/2023) - Had TWO SHOWERS over the weekend, and did some dishes - Apparently that was enough to make me have to turn on Emergency credit today - (Monday, 24/07/2023) - How can they POSSIBLY justify those rates for someone they have on their priority register and someone who can't work due to health issues?”

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Posted 2 years ago

“Had so called smart meter installed on 19 July the electricity came through same day. Still waiting for the gas to connect. The smart meter is saying that my gas is not top up .”

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Posted 2 years ago

“Utilita is the worse company I have ever had to deal with . No one understands what you are talking about ! There are no supervisors or managers to deal with any problems . I have called 20+ times and still not resolved the problem I have . I have advised everyone not to even consider going with Utilita . Absolutely disgusting customer service in which you are pasted to numerous departments and nothing ever resolved . Awful”

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Posted 2 years ago

“I have been trying to speak to someone for over an hour and a half absolutely terrible service”

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Posted 2 years ago

“Avoid these cowboys at all costs. If you must keep a record of everything. We've just received a debt collection letter from a company Utilita sold a "debt" to in March 2023. The irony is that we spent 2020-2022 disputing the "debt" with a debt advisor from Govan Law Centre and have confirmation from Utilita that the debt ( they never did explain ) as written off and nothing outstanding on the account Exactly 1 year later from Utilita's email we received a letter from debt collectors and a letter from Utilita saying that they tried to contact us to no avail ( we were in constant contact 20-22 as was our representative) we even have emails from Utilita's data protection officer who responded to a subject access request. Energy Ombudsman has been contacted to re-open our complaint and im looking at a GDPR breach too .”

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Posted 2 years ago

“Disgusting service, will con people to get customers, British gas is much cheaper and I'm quite frankly angry that they lie to people to try draw people in. Telling people they will save almost £500 a yr to swap from British Gas, when in fact they are almost £400 more expensive then British Gas. Tried to call and cancel the swap and I get cut off after waiting for almost an hour. If I could put zero stars I would. Do not fall for the con like I did.”

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Posted 2 years ago

“Customer service is shocking bad. Nobody at all on them phones know what they are doing at all. I’ve had to call them 7 times to speak to a supervisor then the phone just went dead. Please don’t bother”

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Posted 2 years ago

“Utilita threatening to take my debt to collection agencies and take legal action to recover it, although this debt is entirely their fault. The amount of debt is being disputed, the complaint had been escalated to the Ombudsman yet they keep sending letters about it which contain threatening and intimidatory wording. This company must be put into special administration immediately, the amount of failings throughout my brief time with them makes Utilita the worst company I have had to deal with in the UK in the past 10 years. Do not recommend it even as a last resort”

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Posted 2 years ago

“Utilita are a joke 😤”

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Posted 2 years ago

“Took me a long while to find who provided the energy after buying flat, otherwise would have swapped provider straight away. Then many hours on phone, being cut off, being on hold, and emails sorting out proof of ownership...partly ignored emails with readings but managed to set me up on app with estimates ( also they apparently can't read your previous emails when you phone unless you send it there and then) and their ridiculous demands for money. They "calculated" I owed them over £940 (2 months empty/just renovating it, 2 months living there). Guy on phone said we can read the metre remotely, not true. We worked out all the units etc and contested and bill was just £140. They gave me £20 'goodwill gesture' on complaining. They say no standing charge but rate is high for first units each month. Not good if you're a low user. Glad to see the back of them with their lies and terrible customer service and app is not user friendly compared to Octopus which is so simple.”

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Posted 2 years ago

“I would greatly appreciate it if I had the option to give a score of zero or below. As the landlord, I wanted to split the bill with my tenant. The estate agent sent them the contract, but Utilita refused to accept it. Despite having landlord licensing and OVO accepting the contract, Utilita rejected it. We provided them with all the rental payment invoices, but they still declined. I spent three hours on the phone with them yesterday. Today, I have spoke with a representative at tel: 01962891164. The representative stated that they only deal with me and don't care if I have a management estate agent or a tenant. This has become a problem for me. I explained that this is a buy-to-let property, so there is an estate agent assisting me. To my dismay, the estate agent is now advising me to seek legal assistance in resolving the issue of splitting bills with Utilita. Their service has been extremely poor. What an easy task but they cant do it. DO NOT USE this company - this is my advise.”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 643 reviews