“IF YOU ARE CONSIDERING JOINING THIS COMPANY PLEASE PLEASE READ THIS.
UPON JOINING I HAD TO DEAL WITH A VERY PRESSURIZING DOOR KNOCKER WHO WOULDN'T TAKE NO FOR A ANSWER. MID COVID TIMES TOO.
I JOINED THEN RECIEVED A BILL EVEN THOUGH I AM ON PRE PAID, I RANG AND THEY SAID IT WAS A ERROR AND TO IGNORE... ALARM BELLS RANG.
THEY PROMISED A SMART METER ITS BEEN OVER A YEAR STILL NO METER
MY BATTERY WENT IN THE METER AND THEY SWAPPED THE WHOLE UNIT
I HAVE TO ENTER 60 DIGIT CODES INTO A TINY KEYPAD ON A TINY DISPLAY
TODAY I WAS LOCKED OUT OF MY METER 3 PLUS HOURS AND NUMEROUS PHONE CALLS AND NOTHING, THEY HUNG UP.
THE ONLY WAY I CAN MAKE CONTACT IS THROUGH FACEBOOK IN WHICH THEY BLOCKED ME ON.
THEY SAID THE METER WOULD BE ON AFTER 1 HOUR 4 HOURS LATER STILL NO DISPLAY. THEY ARE USELESS
THIS SERVICE IS A SCAM DO NOT JOIN BY ANYMEANS!!!!”
“Absolutely disgusting, the rate you charge us beyond criminal, aways throwing money into the meters £10-£20 every 3/4 day's...!!!! Your bleeding criminal's, country is on it rear and your over charging... Fuking shameful”
“My 92 year old mother in law switched to this disgrace of a company, yeah the sales hype is good!
Nothing but trouble, billing errors, charges for gas and electric not used, meter issues and on and on. Apparently for an entire year she never used or was charged for any gas???? so they set up a catch up plan, right I don't think so.
Probably a bad time to switch, but don't trust a single thing they say or do. Nil communication, nil customer service this company needs closing down, now! Oh and if anyone from Utilita reads these comments I will take you to court if necessary ok .. just so there's no misunderstanding.”
“The worst scammers ever on planet earth. Right now I have been waiting for them to respond to my call for the past 1hr 45 minutes. They lied that they would be coming to replace the pay as you go meter with a smart meter in January. On the 5th Jan 2022, they postponed the appointment to 11 Jan of which they did not turn up only to confirm a fake appointment of which the engineer turned up to say the meter replacement that he had brought was not compatible. Then one pathetic £30 check was sent as some form of compensation for all the over £2500 per year that this nightmare of a company from hell rips me off every year. Today 25/04/22. I am still waiting for these unethical liars to change their rip off meter. Are you guys for real?”
“Will be switching service providers have been on hold for over an 79 mins waiting to talk to someone, robbing people service is completely disgusting..
Hope they get shut down”
“Make no mistake, this is the worst company I have ever dealt with! They changed the meter without speaking to the landlord, come into the property illegally when nobody is home, promise to transfer the old credit then pretend it was £0, take money for the new meter and then fail to put that money ONTO the meter!!!!!! They have taken hundreds of pounds!!! Their help service takes 90 minutes to get a conversation and then they hang up during transfer! MULTIPLE TIMES!!!!!!!! I wouldn't wish these people on my worst enemy!!!”
“I feel scammed by Utilita they are saying I use £6 a day on gas when am not in the house half the time completely ripped my eyes out left with no money for food”
“You don't answer the phone. You don't deal with enquiries. You don't say thank you after paying. You don't say if your in debt or not. You don't reply online or phone. I've sent 7 emails now and NOTHING! One star was too much! You don't listen to your customers.”
“We r out of gas supply due to gas meter not working utilita don't have emergency number kept on holding hours no answer during the day no reply just making money by keeping customers on hold ofgem should get involved”
“Oh dear, there has been another 200 negative reviews since I put my angry comments on months ago. Fake reviews - "five stars, marvellous" - will be banned shortly - that's good news.”
“Worst service ever. No alternatives when their page is down and it's down very often. Cannot make payments properly or, when payment go through, I lose my money and get no top-ups. This is a shameful company.”
“Been waiting a year for a smart meter🤬still nothing the latest is they have ran out,Impossible to change right now due to all companies waiting for the Energy change so im stuck WHAT A CON DON'T MIND TAKING THE MONEY THOUGH.”
“Steer well clear of these charlatans. I paid £40 that never went on my meter. Despite acknowledging this they fobbed me off, hung up on me and told me I'd been refunded? Thankfully I'm on pay as you go so I've arranged to switch relatively easy. The £40 I'll never get back really sticks in my throat however. That's a lot of money to me.”
“Awful service, constantly adding charges for stuff we didn't do or a never ending outstanding bill we clearly paid off multiple times and yet no answers from anyone, our machine is terrible and no one will allow a company change”
“Been trying to get through since 8:15 this morning and I'm either getting passed from one department to another and getting cut off or getting cut off before i get anywhere. Time to sort out your phonelines and hire more customer service operators.”
“Last night I checked my balance and looked to see my usage at the time, nothing was switched on and the smart meter was showing that I was using full energy when everything was switched on so I switched everything of by the plugs and I mean every plug in the house and the meter was showing full usage again it kept doing this for about an hour this was about 2.30am What’s to say utilita is doing this to every household to make more money. I would advise every customer to check their usage of a night just in case this is happening to them. It used 8p when everything was switched off. How can this be really not happy. I’ve checked this morning with all plugs switched on and hardly using any electric today.”
“spent 55 minutes yesterday on hold then got cut off, 23 minutes toady and gave up, being threatened with legal action because my monthly payments are going into their business use account and not domestic, at my whits end with listening to the same 10 seconds of music for 55 minutes, massive impact on anyones mental health listening to them spout on that they have an award winning app.”
“Inherited Utilita Energy as supplier, on purchase of flat at beginning of December 2021.
To date no account set up; still demands for a year plus period when I was not the owner. Gas meter is water damaged and unreadable. Operative attended, but was more concerned about a colleague having ‘clocked off’ with no other job allocated; whilst he had another two! Said could not change meter as did not have required fitting. Property only about 10 years old. Parked up after wasting my time. Remained parked up for an hour plus; as clear he was going to take his time to get to next job!
Despite many, many phone calls, 4 emails and letter sent by recorded delivery, still gas meter not sorted, still receiving demands for payment for period that did not own property. Have sent in (email and post,) letters from solicitor re property purchase. Still no account set up. Terrible, terrible customer service.”
