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Vee Dub Transporters Reviews

4.7 Rating 5,034 Reviews

93 %

of reviewers recommend Vee Dub Transporters

Company Reviews

Product Reviews

4.7

Based on 5,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 13th April 2024

Vee Dub Transporters 5 star review on 10th April 2024

Lorraine Murphy

Vee Dub Transporters 5 star review on 9th April 2024

Vee Dub Transporters 5 star review on 2nd April 2024

Vee Dub Transporters 5 star review on 21st March 2024

Jonathan Withington

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This bumper protector does not fit my t6.1 transporter as good as I expected”

Posted 1 year ago

Good morning Sean, Apologies that you are experiencing issues with your product. We can confirm that the best way to fit the protector is to warm the tape up on the back of the protector by sitting it on a radiator or by using a hairdryer and then hold the protector down with weights for a while to allow the tape to adhere to the bumper correctly. With regards to fitting, it is also recommended that the protector be fitted in warmer weather and this will also give the tape a better chance of better adhesion. Please email support@veedubtransporters.co.uk and our team will be happy to help you. Many thanks Vee Dub Team.

Posted 1 year ago

“Ordered the black gloss lower grill set, first set came with a poor paint finish with run marks and paint peel - costumer services were great sorting a swop out. Second delivered in just as poor state with run marks and paint peel. Customer services wasn’t helpful and still waiting to hear back from them with a resolution. Unfortunately on this occasion I can’t recommend which is a shame as I have always had excellent products from you in the past”

Posted 1 year ago

Good morning Lee, We are sorry to hear that you have experienced issues with your order. I have taken a look at our system regarding this and I can see that customer services replied to you on the 10th of May on your ticket number 77973 to which we are still waiting for a reply. If you could kindly reply to your customer services ticket and they will be able to resolve this issue for you. Apologies for any inconvenience caused. Many thanks Vee Dub Team.

Posted 1 year ago

“Decals where not separate and needed to be cut to get them close to where I needed them and by doing this I lost the machined straight edge so pointless , very disappointed”

Posted 2 years ago

Good afternoon John, We are sorry that you feel this way about the Decals. As advised from our customer services team previously, we can confirm that it does state in the video that the decals will need to be trimmed to allow them to be fitted and the images will show the decals separated as they have been fitted to a van for illustration purposes. If the decal is cut as shown in the video you will be able to fit the decal in the correct position as the backing paper will have been removed to allow the decal to adhere to the van and as you use a tool to remove any air bubbles and pull back the top paper the decal will then sit where needed. If you require any further help please contact our customer services department on the ticket you had previously and they will be more than happy to help you. Kind Regards Vee Dub Team.

Posted 2 years ago

“Poor product”

Posted 2 years ago

Good morning Robert, I have corresponded with you on your other review and look forward to hearing back from you. Kind Regards, Vee Dub Team.

Posted 2 years ago

“Did originally honour the commitment they made with a free gift . Then when raising complaint, they offer a air freshener!! I didn’t accept this and escalated issue , very quick to tell me it’s all my fault , typical”

Posted 2 years ago

Good afternoon Barry, We are sorry that you feel this way regarding our Free Gift. Unfortunately, although you had selected the Free Baseball Cap as your Free Gift, you hadn't added this to the cart and this is why you did not receive it with your order. We offer the gift pack which consists of dust caps/keyring/stickers and a Vee Dub air freshener, so 2 gifts once the order has been shipped. I can see that we have sent you the Baseball Cap as a goodwill gesture and we hope you are happy with the outcome. All the best, Vee Dub Team.

Posted 2 years ago

“Each product I have bought from this company has been poor, I have it one more chance as I desperately needed a high level brake light for my T5.1, it turned up broken. So that’s it for me, fingers been burnt too many times.”

Posted 2 years ago

Good afternoon Sean We are sorry that you feel this way. I have taken a look in our system and I can only see a couple of issues, one being that your Heko Wind Defector was damaged in transit and we issued you a replacement for this item and the issue with the High Level Rear Brake Light to which we are currently investigating. I can see that you have been refunded for this item. Here at Vee Dub Transporters we do everything where possible to help our customers, something we pride ourselves on. Once again, apologies for the issue and convenience caused. Kind Regards Vee Dub Team.

Posted 2 years ago

“Awaiting response back so cannot fully give review yet. However ordered rear bumper protector for my barn door t5.1, arrived quickly and efficiently. Upon fitting it doesn’t appear to fit very well at all and only sticks to one part of the bumper nearest the door, seems like it’s not designed for my bumper even though it’s stated it does.”

Posted 2 years ago

Good morning Sam, We are sorry to read that you are experiencing issues with your Bumper Protector. We can confirm that the best way to fit the protector is to warm the tape up on the back of the protector by sitting it on a radiator or by using a hairdryer and then hold the protector down with weights for a while to allow the tape to adhere to the bumper correctly but please be aware that there will be a slight gap as shown in the images. With regards to fitting, it is also recommended that the protector be fitted in warmer weather and this will also give the tape a better chance of better adhesion. Our customer services team have replied to you on ticket number 70072 to advise you, if you would like to come back t us on that support ticket we will be happy to help you further if needed. Kind Regards Vee Dub Transporters.

Posted 2 years ago

“I still have not received my item after 2 weeks of waiting I cannot review the item as l don’t have it Needless to say I don’t think I will be a returning customer”

Posted 2 years ago

Good morning Steven, We are sorry that you haven't received your order as yet. I can see that your order has been dispatched via Royal Mail Stamp and due to the busy period, Royal Mail is asking to wait 11 working days. I can see you contacted us regarding the fact that you hadn't received your order and was advised of this by our logistics department and if you hadn't received your order by the 14th December to let us know and we would send out a replacement for you. If you could advise by the 14th if you haven't received your order and we will send you a replacement. Kind Regards, Vee Dub Transporters.

Posted 2 years ago

“Bought a gloss black bumper protecter .Bad fitting item ,when I emailed to check it was the right product for my vehicle I was told it was normal to fit like that and sent me a photo of there transporter, but in there photo it looks perfect . Mine has 10 mm overhang both ends”

Posted 2 years ago

Good afternoon Paul, Apologies regarding this, could you kindly reply to your customer services ticket - 69150 and we will look into this further for you. Kind Regards Vee Dub Transporters.

Posted 2 years ago

“I continue to be completely underwhelmed by this company. They are great at the social media , the razzle dazzle and the Pom poms but but actually delivery and service is best summed up as ‘could do better’”

Posted 2 years ago

Hi Neil, We're sorry to hear that you were not happy with the delivery service you have received from us. We can see that your order was shipped out on time from ourselves, but was unfortunately lost in transit by our couriers. Following the completion of our couriers search for your parcel, a replacement order was issued to yourself and shipped the following working day from us being notified of the missing parcel. We apologise that you experienced these issues with your order. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Customer services was absolutely appalling”

Posted 2 years ago

Hi Jack, We're sorry to hear that you feel that way about our Customer Services team. We can see from your current support ticket that we have received your item back with us and this is with the relevant member of our team for the refund to be issued. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“I called and spoke to someone to ask if the curtain kit would fit my van, I then ordered the kit only to find out that it did not fit, Thinking they had sent me the wrong one accidentally i contacted Oliver who told me that the parts needed to be cut and altered after cutting the rails i found out that they prevent the widows from opening and also leave a gap in the sliding door due to the door lock knob.”

Posted 2 years ago

Hi Duncan, Thank you for your review. We're sorry to hear that you are experiencing an issue with an item purchased from us. We can see that you are already in talks with our Customer Services team via our support ticketing system and we aim to resolve this for you as soon as possible. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Poor quality products, waste of money, do yourself a favour and shop elsewhere”

Posted 2 years ago

“I would just like to say how disappointed I was with the overall experience I had buying the products from vee fun transporters ,first item was a cab separator for my T5 the rail was bent ! I managed to straighten the rail ,then I ordered 2 front and back VW Matt black badges ,I got 1 Matt and 1 gloss ! I was told to take photos of items then send”

Posted 2 years ago

Hi Paul, We're sorry to hear that an item you ordered from ourselves had arrived damaged and another incorrect, we can appreciate how frustrating this can be. We can see from your customer services ticket that you managed to get the damaged item rectified and installed in your van. With regards to the incorrect item, it is standard procedure for us to get images from our customers of the item received, and we thank you for sending these over, when we can see what has been received the replacement is then which is what happened in this instance. Apologies for any inconvenience caused with your order. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“I haven't received my order yet !!! So I can't rate this purchase”

Posted 2 years ago

Hello Bob, Thank you for your review. We're sorry to hear that you hadn't received your order at the time of leaving your review. As you may have seen on our social channels, we have been - and still are - in the process of moving warehouses, which unfortunately has caused some delays to our customers' orders. However, I can see that your order is now with you as of the 28th of May. If you have any questions or there is anything we can do for you, please don't hesitate to get in touch with our Customer Services team via support@veedubtransporters.co.uk. Kind regards, The Vee Dub Team.

Posted 2 years ago

“The lights did not work at all with my T5.1. Aparantly there is a comparability issue.”

Posted 3 years ago

“Ordered a t5.1 bonnet bra really poor quality, printed checks not individual squares . Have had to jump through hoops to get refund back. Customer service slow to reply.”

Posted 3 years ago

Hi Martin, Thank you for your review. We are sorry to hear that you were not happy with the item you received from us and that we manage to resolve this for you. We have also taken a look into the response time of our Customer Services team for you and can see that our team replied to your emails within the same day where they were received within our opening hours and the only time there was a wait was when we were awaiting the delivery of your return. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“Hi im still waiting for swivel so i cannot comment on it”

Posted 3 years ago

“Orderd on the 2nd of November and still haven't received on the 8th November”

Posted 3 years ago

Hi Ian, We're sorry to hear that your order hasn't arrived with you yet, it was shipped on the 3rd of November with RoyalMail. If your item still hasn't arrived with yourself today, please get in touch with our Logistics team on support@veedubtransporters.co.uk and we will do our best to assist you. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“The seal i had bought would NOT stick at all. I had done it when it was still warm and the metal was dry and it still would not stick. For the amount I paid i expected better. The internal seal was also too long and needed to be cut down but this was not an easy process and ended up cutting about 2cm too short. For the price paid I expected more but this is ti be expected from something that you cant return after TWO days.”

Posted 3 years ago

Hi Caleb, We are sorry to hear that you are not happy with the items you have received from us. If you could please get in touch with our customer services team on support@veedubtransporters.co.uk a member of our team will be happy to assist. Please attach images and if possible a video of the issue you are experiencing to your email. Kind regards, Vee Dub Transporters.

Posted 3 years ago

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Vee Dub Transporters is rated 4.7 based on 5,034 reviews