Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

“Sent wrong part. Filled in returns form online. Never heard back.”

(Vee Dub HQ) - Posted 1 year ago

“I had high hopes of excellent customer service when the highly experienced converter of my new camper was unable to fit VW Decals. Sadly I was wrong! Without video or photographs the request for help was flatly denied.”

Helpful Report

Posted 1 year ago

“Ordered multiple items, one item was missing some clips which were replaced without a problem. Another item was not correct for my model of van, this was not made clear & apparently the customer is expected to take old part off and compare to images of small details online before purchase and not just look at what the part was listed to fit. Veedub making the customer pay return postage. Communication regarding this was terrible, customer service giving conflicting info & initially offering the same part or a store voucher for half the cost. I totally disagree with this being acceptable service and will not be using them again”

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Posted 1 year ago

“Parcel left outside and isn’t anywhere to be found. Contact customer service to be told to file a police report”

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Posted 1 year ago

“£11 for a sticker with faded colours is a bit much for me to be honest”

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Posted 1 year ago

Hello, I have looked into this and can see you had replied to one of our marketing emails on Friday afternoon. Our customer service team had replied to yourself to confirm what the issue was for them to be able to look into this further. If you could please reply to their email regarding this the team will be more than happy to help. We do apologise for any inconvenience. Vee Dub.

Posted 1 year ago

“Described item as fitting my vehicle - part did not fit my vehicle.”

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Posted 1 year ago

“Quality was really poor but the prices are cheap. Id rather pay more for quality. Very disappointing.”

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Posted 1 year ago

“Unfortunately these cannot be used on barn door by one person so are no use to me. They need to be held in place from inside the van while the an other person outside closes the door. It does not state this anywhere on the website and there are no instructions with them.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Didn’t work”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Items are great and delivery is as good as can expect. Customer service however is very poor. Same as always, happy to take your money but no interest in giving it back.”

Helpful Report

Posted 1 year ago

Good afternoon, Many thanks for your feedback and we are sorry you feel this way. We have taken a look in our system and we can confirm that you had two seperate orders and this is why you have been sent two splitters. At the time you placed order, you will have received email confirmations for both orders with different order numbers being 595811 and 595813. This will have come from Vee Dub Transporters, VanPimps is the group hence why you have been receiving correspondence also. We have taken a look in our payment system and cannot see any errors for around the time you placed your order or for that day, everything is how it should be in our payment system for yourself when you placed your orders. If there was an error, payment would have been taken twice on the same order number. If you wish to return the item please submit the returns form as per the link below, however you will be liable for the return postage charge as you have ordered this item in error. Apologies for any inconvenience caused. https://www.veedubtransporters.co.uk/returns-authorisation-form/

Posted 1 year ago

“The product that I bought clips snapped off as soon as I put it in place with no force just pushed on as supposed to. Unusable product.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Still waiting for my order, emailed vee dubs, was promised it would be resolved, had no reply, contact numbers send you to emails. Very poor.Looks like I will have to charge back through my bank, definitely won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, We do apologise for the inconvenience caused. I have looked into this for yourself and can see there was an issue with your order at the couriers depot. I have replied to your support ticket (120558) regarding this. If you could please advise through this support ticket of how you would like to proceed and we will of course get this arranged. Once again we do apologise for the inconvenience this has caused. VeeDub.

Posted 1 year ago

“Still haven’t received my package nearly a week later after paying for 2day delivery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have looked into this and can see that your order is out for delivery today, it seems there was a delay with the courier. We do apologise for this and would like to set up a 10% discount code for yourself. We will send a reply to your support ticket to get this issued. We do apologise for the inconvenience caused. Vee Dub.

Posted 1 year ago

“Haven't received the order”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Number plate lamps don’t work and terminal snapped off so now in bin”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 2 years ago

“Don't ask for any advice, you won't get any. I asked and really wish I hadn't, awful customer service”

Helpful Report

Posted 2 years ago

Hello, We do apologise for any inconvenience caused. Unfortunately your request for information was about a product we do not stock so therefore we are unable to advise on this. Once again we apologise we could not help further on the matter. Vee Dub.

Posted 2 years ago

“Not very happy with this product at all . Was all fitted come to close the doors on the van and it's catching the ridges are to high and taking the paint off . So yesterday I took it to the body and asked if can adjust the doors and they did still catching on one of the ridges . And put the doors out of line so more money wasted . The body shop said the ridges are to high. So now I got to pull it of and waste more money on a other one”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 2 years ago

“Still waiting for our expensive delivery 😪”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 2 years ago

“The product purchased is not the correct part despite using the vehicle registration, unfortunately, I have found Vee Dub unhelpful in dealing with this matter and I haven't had my money returned or the product return instructions despite raising this issue.”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@veedubtransporters.co.uk and a member of our customer support team will be more than happy to assist with your issue. Vee Dub.

Posted 2 years ago

“Brought a set of roof rails and bars for my T4. Once they arrived they didn't fit well at all. I emailed and was told about them being faulty. Then sent me the address to return back, which I had to pay for. Then refunded for the bars and rails but not a full refund and didn't refund the shipping. I'm now over £40 out of pocket and no roof rails or bars.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Vee Dub Transporters Reviews

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