Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

“Didn’t work”

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Items are great and delivery is as good as can expect. Customer service however is very poor. Same as always, happy to take your money but no interest in giving it back.”

Helpful Report

Posted 1 year ago

Good afternoon, Many thanks for your feedback and we are sorry you feel this way. We have taken a look in our system and we can confirm that you had two seperate orders and this is why you have been sent two splitters. At the time you placed order, you will have received email confirmations for both orders with different order numbers being 595811 and 595813. This will have come from Vee Dub Transporters, VanPimps is the group hence why you have been receiving correspondence also. We have taken a look in our payment system and cannot see any errors for around the time you placed your order or for that day, everything is how it should be in our payment system for yourself when you placed your orders. If there was an error, payment would have been taken twice on the same order number. If you wish to return the item please submit the returns form as per the link below, however you will be liable for the return postage charge as you have ordered this item in error. Apologies for any inconvenience caused. https://www.veedubtransporters.co.uk/returns-authorisation-form/

Posted 1 year ago

“The product that I bought clips snapped off as soon as I put it in place with no force just pushed on as supposed to. Unusable product.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Still waiting for my order, emailed vee dubs, was promised it would be resolved, had no reply, contact numbers send you to emails. Very poor.Looks like I will have to charge back through my bank, definitely won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, We do apologise for the inconvenience caused. I have looked into this for yourself and can see there was an issue with your order at the couriers depot. I have replied to your support ticket (120558) regarding this. If you could please advise through this support ticket of how you would like to proceed and we will of course get this arranged. Once again we do apologise for the inconvenience this has caused. VeeDub.

Posted 1 year ago

“Still haven’t received my package nearly a week later after paying for 2day delivery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have looked into this and can see that your order is out for delivery today, it seems there was a delay with the courier. We do apologise for this and would like to set up a 10% discount code for yourself. We will send a reply to your support ticket to get this issued. We do apologise for the inconvenience caused. Vee Dub.

Posted 1 year ago

“Haven't received the order”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Number plate lamps don’t work and terminal snapped off so now in bin”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Don't ask for any advice, you won't get any. I asked and really wish I hadn't, awful customer service”

Helpful Report

Posted 1 year ago

Hello, We do apologise for any inconvenience caused. Unfortunately your request for information was about a product we do not stock so therefore we are unable to advise on this. Once again we apologise we could not help further on the matter. Vee Dub.

Posted 1 year ago

“Not very happy with this product at all . Was all fitted come to close the doors on the van and it's catching the ridges are to high and taking the paint off . So yesterday I took it to the body and asked if can adjust the doors and they did still catching on one of the ridges . And put the doors out of line so more money wasted . The body shop said the ridges are to high. So now I got to pull it of and waste more money on a other one”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Still waiting for our expensive delivery 😪”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“The product purchased is not the correct part despite using the vehicle registration, unfortunately, I have found Vee Dub unhelpful in dealing with this matter and I haven't had my money returned or the product return instructions despite raising this issue.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please email into support@veedubtransporters.co.uk and a member of our customer support team will be more than happy to assist with your issue. Vee Dub.

Posted 1 year ago

“Brought a set of roof rails and bars for my T4. Once they arrived they didn't fit well at all. I emailed and was told about them being faulty. Then sent me the address to return back, which I had to pay for. Then refunded for the bars and rails but not a full refund and didn't refund the shipping. I'm now over £40 out of pocket and no roof rails or bars.”

Helpful Report

Posted 2 years ago

“Will never use again. All in stock took over a week to arrive. Left on a Wednesday marked Next Day, Delivery promised by carrier twice Thursday, Friday, told on Saturday can delivery what we ain't got" by carrier! Then told after 3 days hadn't left Leicester! You can't get Customer Service, allways closed, Logistics never answer. Evan sales couldn't get on a Friday. Did get someone on messenger on the Friday, never heard from them again. Nice adds on Facebook, very poor service and delivery. First and last time using them. Oh yes, over delivered, advised, never got a reply!! Now keep getting plagued to leave feedback. Get a grip Vee Dub, don't ask for feedback that you ignore!!”

Helpful Report

Posted 2 years ago

“The £20 two day delivery cost through DHL to Scotland does not live up to the promise. Expect 7+ days”

Helpful Report

Posted 2 years ago

Hello, We have looked into your order and can see that this was placed on the 18th after our 2pm cut off point. This will have been processed on the 19th due to this and we advise a 2 working day delivery service however this is an approximation as stated in our terms and conditions; 4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. I can also see from your support ticket with our logistics team that you were offered a 10% discount as a good will gesture. If this is something you would be happy with please reply to our teams email and we can get this set up for you. We do apologies for any inconvenience caused. Vee Dub

Posted 2 years ago

“Two week later I still haven’t received my items. I have been misled regarding postage and delays have been blamed on Royal Mail when this is not the case.”

Helpful Report

Posted 2 years ago

Hello Andrew, We do apologies for this. I have looked into our system and can see that you contacted ourselves in regards to this issue on the 20th April. Our logistics team have liaised with you in regards to this issue. Unfortunately we have to wait a certain time frame with Royal Mail before an item is deemed as lost. Now that this time frame has passed your issue has been passed over to our customer service team who will be setting up a replacement order up for yourself to be with you shortly. Once again we do apologies for any inconvenience caused. Vee Dub.

Posted 2 years ago

“I can't give a score as still waiting 4 my parcel .it been 10 days since I placed my order. I think royal mail to blame.”

Helpful Report

Posted 2 years ago

Hello Robert, We do apologies for this. Unfortunately due to being courier dependent we can't always guarantee that orders will be delivered within the advised time frame. We have this stated in our terms and conditions 4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement. Once again we do apologies for any inconvenience caused. Vee Dub.

Posted 2 years ago

“You sent the wrong stuff . You bombard me with too many emails”

Helpful Report

Posted 2 years ago

Hello Mark, We do apologise for the inconvenience. I can see you contacted us in regards to this issue on the 24th of March. Images were then provided by yourself on the same day and you were asked to return these free of charge. As soon as we received these on the 15th of April we contacted yourself to confirm a delivery address. Once this was confirmed a replacement order was set up and sent out for you. With regards to our promotional emails, we can see you have now unsubscribed so you should not receive these anymore. Once again we apologies for any inconvenience caused. Vee Dub.

Posted 2 years ago

“Ordered door mirror covers painted black came with orange peel effect which wasn’t part of the plan but hey ho! Obviously the painters aren’t very good at their job sadly. Also had a splitter very poor quality very flimsy Won’t be buying from here again”

Helpful Report

Posted 2 years ago

Hello Mark, We do apologies for this. I have looked into our system and can see that you contacted ourselves in regards to this issue on the 8th of March. On the 9th of March we asked you to send these wing mirror covers back to ourselves free of charge for inspection. We are still awaiting the return of these wing mirror covers to proceed further with this issue. Once again we apologies for any inconvenience caused. Vee Dub.

Posted 2 years ago

“I wasn’t delivered what I ordered!! The order was two air fresheners I got one, which was not (vee dub air freshener) which I wanted. Also window cleaning product. Show a spray nozzle attached to bottle on picture. I got just the bottle. Even costumer services said they would sort this. That didn’t ☹️ out of pocket really!!!!”

Helpful Report

Posted 2 years ago

Hello Leigh, Apologies for this. Could you kindly reply to your support ticket, 97216 and a member of our support team will be able to assist you with regards to this, as they are awaiting your response. Vee Dub Team.

Posted 2 years ago

“one pack of mud flaps no screws, can't be that difficult. Rear mud flaps look very bent haven't tried fitting them yet because of the delays in not receiving screws.Not very impressed. Peter Lewis”

Helpful Report

Posted 2 years ago

Good morning Peter, We are sorry that the screws were missed from your original order. We can see that they were sent out to you via Royal Mail and should have arrived to you by now. If they have not, please contact us on the email support@veedudtransporters.co.uk Vee Dub Team.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Vee Dub Transporters Reviews