Vee Dub Transporters Reviews

Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.69

4.7 Rating 5,034 Reviews

93 %

of reviewers recommend Vee Dub Transporters

4.7

Based on 5,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 29th April 2024

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent the wrong stuff . You bombard me with too many emails”

Helpful Report

Posted 1 year ago

Hello Mark, We do apologise for the inconvenience. I can see you contacted us in regards to this issue on the 24th of March. Images were then provided by yourself on the same day and you were asked to return these free of charge. As soon as we received these on the 15th of April we contacted yourself to confirm a delivery address. Once this was confirmed a replacement order was set up and sent out for you. With regards to our promotional emails, we can see you have now unsubscribed so you should not receive these anymore. Once again we apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Ordered door mirror covers painted black came with orange peel effect which wasn’t part of the plan but hey ho! Obviously the painters aren’t very good at their job sadly. Also had a splitter very poor quality very flimsy Won’t be buying from here again”

Helpful Report

Posted 1 year ago

Hello Mark, We do apologies for this. I have looked into our system and can see that you contacted ourselves in regards to this issue on the 8th of March. On the 9th of March we asked you to send these wing mirror covers back to ourselves free of charge for inspection. We are still awaiting the return of these wing mirror covers to proceed further with this issue. Once again we apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“I wasn’t delivered what I ordered!! The order was two air fresheners I got one, which was not (vee dub air freshener) which I wanted. Also window cleaning product. Show a spray nozzle attached to bottle on picture. I got just the bottle. Even costumer services said they would sort this. That didn’t ☹️ out of pocket really!!!!”

Helpful Report

Posted 1 year ago

Hello Leigh, Apologies for this. Could you kindly reply to your support ticket, 97216 and a member of our support team will be able to assist you with regards to this, as they are awaiting your response. Vee Dub Team.

Posted 1 year ago

“one pack of mud flaps no screws, can't be that difficult. Rear mud flaps look very bent haven't tried fitting them yet because of the delays in not receiving screws.Not very impressed. Peter Lewis”

Helpful Report

Posted 1 year ago

Good morning Peter, We are sorry that the screws were missed from your original order. We can see that they were sent out to you via Royal Mail and should have arrived to you by now. If they have not, please contact us on the email support@veedudtransporters.co.uk Vee Dub Team.

Posted 1 year ago

“I still haven't received my ordered”

Helpful Report

Posted 1 year ago

Hello Innes, Many thanks for your comment and we are sorry that your order was delayed in arriving to yourself. Unfortunately this was due to Royal Mail strike action which had a huge impact, we can see that your order finally arrived to you and we wish you all the best. Vee Dub Team.

Posted 1 year ago

“Ordered items on Black Friday sale and still waiting”

Helpful Report

Posted 1 year ago

Hello Ashley, We have looked into this for you and can see that you received your order on the 13/12/22. Apologies for the delay, this was due to the Royal Mail strike. Vee Dub Team.

Posted 1 year ago

“Hi , I am still waiting for my delivery . Over 10 days now since I had an email saying it was on its way . Hope you can help . Many thanks”

Helpful Report

Posted 1 year ago

Good afternoon Janet, Royal Mail is one of our main couriers, we are expecting that a significant amount of deliveries will be affected by their industrial action, unfortunately this is out of our control. We are unable to process your order through their system any quicker. Their Strike Dates at the end of last month were 24/11 / 25/11 / 30/11 / 1/12, they also have future strike dates of 9/12 / 11/12 / 14/12 / 15/12 / 23/12. We anticipate that this will impact our customers orders/ tracking detail(s) for a number of weeks. Whilst some of our customer have received their goods on time or with a lesser delay, a small number of our customers have experienced more lengthy delays. We ask for your patience and understanding while Royal Mail work hard during their strikes to ensure that our customers receive their orders as quickly as possible. We sincerely apologise for the inconvenience caused on their behalf. Vee Dub Team.

Posted 1 year ago

“Product took longer to arrive,post office fault not Vee Dubs. Product was packed damaged during assembly it fell apart on opening plastic bag and was not used only pieces put together with the old original one to get me over the problem. Shoddy item wouldn't buy again. The star rating is for the product not Vee Dub”

Helpful Report

Posted 1 year ago

Hi Terry, Many thanks for your feedback. We can see that you haven't contacted us to report the issue, could you kindly email support@veedubtransporters.co.uk along with your order number and a member of our customer services team will be able to assist you with regards to this. Apologies for the inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Not at all happy with this product. (T5/T5.1 Side Pillar Decals - Gloss Black). The one on the front door is a reasonable fit but the one on the sliding door is much the narrow and ended up with a white strip down either side. Not the look I was looking for at all. I ended up removing them.”

Helpful Report

Posted 1 year ago

Good afternoon Michael, Apologies regarding this. We have taken a look in our customer services department and cannot find any correspondence from you with regards to this issue. Could you kindly email support@veedubtransporters.co.uk with your issue along with your order number and a member of our support team will be able to assist you with this. Vee Dub Team.

Posted 1 year ago

“Mud flaps two weeks to arrive, rear door seal wrong as it’s a 1200mm to short. And to many emails asking for feed back.”

Helpful Report

Posted 1 year ago

Good afternoon Evan, Apologies for the delay in receiving your goods, we can see that a replacement order was dispatched to you. With regards to the door seal being too short, could you kindly contact our customer services team on the email support@veedubtransporters.co.uk and a member of the support team will be able to help you. Vee Dub Team.

Posted 1 year ago

“Very efficient”

Helpful Report

Posted 1 year ago

“I purchased the electric window kit was missing another of parts rang to see what could be done was asked to email no answer to get missing parts very unhappy now have no working windows in my van as the mechanic fitted what was there then came to fit the rest and it was not there would like a refund”

Helpful Report

Posted 1 year ago

Good afternoon James, Many thanks for your comments. We have taken a look in our customer support system and cannot find any correspondence from you and this is why you have never received a reply from us. Please email support@veedubtransporters.co.ukalong with your order number and a member of our customer services team will be able to advise you. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Very rude try to make out you have made a mistake not them am now using another supplier for my transporter business”

Helpful Report

Posted 1 year ago

Good morning Richard, We are sorry to hear that you feel this way. We have taken a look in our system and we can see that you ordered Genuine VW T5 Dashboard Blank Switch Cover × 2 for a T5.1 2014 model, however we can confirm that we only have this part listed in the T5 section of our website and not the T5.1 section as we do not stock blanking plates for the T5.1 models and we do state that this plate is only suitable for models 2003-2009. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“I bought a vinyl for the door pillar on T5, poor quality, arrived damaged due to not being rolled very disappointed. Trying to get a refund was like pulling teeth, never again! Avoid avoid avoid! Customer service team need to review approach!”

Helpful Report

Posted 1 year ago

Good afternoon Paul, We are sorry to hear that your order arrived damaged. This is a very popular item and how we package them works, unfortunately, this is reliant on the couriers to get the goods to our customers without being damaged. We can see that you were offered a replacement but you declined and a full refund was issued. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“T5 black angel eyes come with no indicator bulb holder as stated on website But unable to find any that fit so making the lights non road leagal If selling this item they should sell the bulb holder or give you the part number and where you can buy from.as the genuine vw do not fit”

Helpful Report

Posted 1 year ago

Good morning Keith, Thank you for your feedback. The original indicator bulb holders need to be removed from the rear of the original headlights. These simply twist into the new headlights. Please see below the links to a complete fitting guide on these lights. https://www.youtube.com/watch?v=QByN5i47uCg https://www.youtube.com/watch?v=QByN5i47uCg Many thanks Vee Dub team.

Posted 1 year ago

“We ordered seat cover and when I chased them up I was told they were not available and they were not being restocked so I am now waiting for my money to be refunded so I can purchase elsewhere. Will not use again!”

Helpful Report

Posted 1 year ago

Good morning Louisa, Apologies for the inconvenience of not having your seat covers available for you. Unfortunately, our stock level was slightly out and this is why we did not have them in stock and these are no longer being re-stocked. I can see that you were emailed with regards to this and you have been refunded in full. Once again, apologies. Vee Dub Team.

Posted 1 year ago

“Ordered some windows. Turkish import . Very poor quality. They did refund all costs so a good company but terrible products. You get what you pay for I guess.”

Helpful Report

Posted 1 year ago

Good morning, We are sorry to hear that you were unhappy with the quality of our windows, they are very popular with our customers. Apologies regarding this and any inconvenience caused.

Posted 1 year ago

“Ordered wind deflectors , came damaged. Raised complaint and a replacement was sent out which was also damaged . Third time lucky !”

Helpful Report

Posted 1 year ago

Good afternoon Jordan, Many thanks for your feedback and we are sorry that this has happened to you. Once an order has been damaged we then check the replacement item before this is sent out, apologies that this has been missed. I can see that you have been sent a new order and everything is fine for you. All the best, Vee Dub Team.

Posted 1 year ago

“Received email offering free purchase. Initially purchased small item, with a view to spending larger sum if all went well. Tried to use code again without success. Contacted Vee Dub who advised me it could only be used once. Nothing they could do! Not a great response, have lost a customer.”

Helpful Report

Posted 1 year ago

Good afternoon Stephen, Many thanks for your review. The email you received was a free shipping code for you to use on an order, this is only available for one purchase. Apologies for any miscommunication. Vee Dub Team.

Posted 1 year ago

“Ordered a part in march,wasn't showing as out of stock although i was told this about a week after ordering,i finally received it 2 months later. No discount or anything,i still got charged full price for the postage,perhaps a bit off a next order as a gesture? no nothing. If you're still selling out of stock items perhaps mark them out of stock on you're website? Item was good but shouldn't be waiting 2 months and paying full price and full postage imo.”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry for the inconvenience caused, when you placed your order unfortunately our stock was out by 2. We contacted you via email and phone call to advise you of this and with regards to the delay of the delivery of the goods coming into us, we have no control over this as they do occur. We understand this was frustrating for you and we apologise sincerley for the inconvenince caused. As a goodwill gesture I have set you up with a credit, please check your email to access this. All the best, Vee Dub Team.

Posted 1 year ago

Vee Dub Transporters is rated 4.7 based on 5,034 reviews