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Vee Dub Transporters Reviews

4.7 Rating 5,033 Reviews

93 %

of reviewers recommend Vee Dub Transporters

Company Reviews

Product Reviews

4.7

Based on 5,033 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 13th April 2024

Vee Dub Transporters 5 star review on 10th April 2024

Lorraine Murphy

Vee Dub Transporters 5 star review on 9th April 2024

Vee Dub Transporters 5 star review on 2nd April 2024

Vee Dub Transporters 5 star review on 21st March 2024

Jonathan Withington

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have been very responsive to my problem with a quick reply ,”

Posted 10 months ago

“Having previously bought an electric window kit years ago it eventually failed, no problem. Ordered another one and fitted but it won’t fit into the available space between the door card and the internal metal of the door, it’s a different design which is bigger, the only option I now have is to remove a small section of the internal door structure to get it to fit on both sides.”

Posted 11 months ago

Hello Max, We apologies for any inconvenience caused. If you could please email into support@veedubtransporters.co.uk and a member of our customer support team will be more than happy to assist with your issue. Vee Dub.

Posted 11 months ago

“Purchased a set of wind deflectors that are great no problems at all and look spot on, unfortunately also purchased a set of coloured grille upgrades too that look to be not manufactured to the same spec as the original’s so wouldn’t engage with the bumper properly. I did email you and the response was that the bumper needs to be removed to fit the trim. I would disagree so the only reason I would not give a 5 star rating. I now have a T6.1 with only 2 of the grilles changed.”

Posted 11 months ago

Hello Steve, Thank you for your review. I have looked into our system and I can see our customer support team have recommended the best way on how to fit these grille trims, if you could give this a go and reply to your support ticket with how you get on this would be much appreciated. Vee Dub.

Posted 11 months ago

“Weren’t very helpful when I ordered wrong part”

Posted 11 months ago

Hello David, I have looked into our system and cannot see any correspondence with yourself other than the returns form that has been filled out. If you could please email into support@veedubtransporters.co.uk and a member of our team will be more than happy to help. Apologies for any inconvenience caused. Vee Dub.

Posted 11 months ago

“My fault but wish i asked if mirror would fit electric/heated,it didn't, hassle i went through to make it fit🤬 would have been good to know it wouldn't fit in first place, wouldn't have ordered otherwise,live and learn i suppose.”

Posted 1 year ago

Hello Keith, Thank you for your review. We have looked into your order and can see that a Manual Wing Mirror Glass was ordered. If you are not completely happy with the product please fill in our returns form which I have attached the link for below. https://www.veedubtransporters.co.uk/returns-authorisation-form/ We do apologies for any inconvenience caused. Vee Dub.

Posted 11 months ago

“Good products. Not impressed with the postage costs. £6.99 for 2 day delivery but took 6 days to arrive.”

Posted 1 year ago

Hello Stephen, I have looked into our system and can see you contacted us with regards to not receiving your order on time on the 15th of April. Our logistics team looked into this for yourself and got back to you with an answer on Monday morning. Unfortunately with our company being courier dependant we cannot guarantee that items will be delivered within two working days. This is in our terms and conditions stating the following; 4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement. We do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“No problem with the products I have purchased. What lets you down is the delivery company you use. Twice I have ordered and both times I have had the same email off them about a problem with the parcel and a delay delivering it. I am sure I am not the only one being let down.”

Posted 1 year ago

Hello Robert, We do apologies for this. Unfortunately due to being courier dependent we can't always guarantee that orders will be delivered within the advised time frame. We have this stated in our terms and conditions 4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement. Once again we do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Need improving”

Posted 1 year ago

Hello Ash, I have looked through our system and cannot find a correspondence with yourself regarding any issues. If you could email into support@veedubtransporters.co.uk with your issue one of our members of staff will be able to look into this for you. We apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Review of barn door spoiler (painted). The product was well colour matched and appears to be well made. the reason I have marked this down is that it is not made clear that the product is not supplied without solid fixings, templates, instructions or adhesive. Rather it is only suggested that you "bond" it to the vehicle, If I had seen this before purchase I probably wouldn't have bothered, as I have heard that without solid fixings, they are liable to come off at motorway speed.”

Posted 1 year ago

Hello, I can see you contacted us on the 15th of March regarding this issue and I can see my colleague had replied the same day stating that with this barn door spoiler it is stated in the product description This Spoiler bonds to your twin door using a suitable spoiler bonding adhesive that can be found here. Kit Contents: 1x Pre-painted rear spoiler. We do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Hi Team, I’m missing some air fresheners from the order 454065 and also the auto light switch doesn’t illuminate when on rear for lights?”

Posted 1 year ago

Hello Toby, We are sorry this has happened. We can see that you have contacted our customer services team on ticket number 98848 and they are waiting for a reply from you. If you could reply to your support ticket and a member of our team will be able to assist you. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Just upset how they never sent my order out in time and now am 1 week behind on work. Disappointed how long it’s took.”

Posted 1 year ago

Good afternoon, Many thanks for your comments. We have looked into this for you and can see that you had contacted us to advise that part of your order hadn't arrived to which we have replied to you to advise we will issue you with a replacement for this. We are awaiting your reply to your support ticket 97790 asking you to confirm the delivery address, once you have confirmed this, we shall issue the replacement for the flooring. We look forward to hearing back from you to have this all resolved. Apologies for any inconvenience caused. VanPimps.

Posted 1 year ago

“Bought the pre-painted front spoiler and splitter for the T6. Overall I am happy with the result but... there were no instructions. I requested some and they sent scans of what I imagine are the OEM version, not theirs because it was a little different. I did find a video online for a very similar product and used that, which helped. The spoiler itself was very tight so made it difficult to fit but with a little fettling, I got there. My biggest disappointment though is that the front parking sensors constantly go off despite being lined up with the holes in the spoiler. I asked for advice and was told they had never had the problem before and I need to somehow move the sensors so that they are proud of the new spoiler... How am I going to do that? None of the pictures I've seen online show the sensors proud of the spoiler holes.”

Posted 1 year ago

Good morning Paul, Many thanks for your feedback and we are sorry that you have experienced this. With regards to the issue you are having with the sensors standing proud, could you kindly email support@veedubtransporters.co.uk along with your order number and a member of our team will be able to assist you. Apologies for the inconvenience caused. Vee Dub Team.

Posted 1 year ago

“I have never given a negative review until now… I purchased replacement number plate lights and discovered when they arrived that they don’t come with screws and the design is such that whilst they look nice they are not the same shape as the originals which could lead to water ingress etc. I approached the company and it took 3 different people and 3 emails to get my point across, only to be told it’s how they are and the old screws will fix them in place (they don’t because the new lights are not recessed like the originals and therefore renders the old screws too short and proud of the lights.. why would I want that? And who would want to use the old screws that may be corroded etc? Their resolve was to send them back if I wasn’t happy… my resolve is write this review to say how disappointed I am in this very poor quality control issue in what seems to be around an inferior product passed off as quality. Personally I’d have at least apologised for this lack of care to a customer. A waste of time and money on my part. I won’t send them back because, as an engineer I can make them work but why should I have to? Poor design and attention to detail has lead to this review… I’ve enclosed the pics of the originals and the replacements.”

Posted 1 year ago

Good morning Joe, Many thanks for your feedback. In our product description on our website it does state Box Contents: 2x LED Rear Number Plate Lights and they are a direct replacement for the original lights. They allow the use of the old screws. If you are not completely happy with the lights you can of course return them to us as previously discussed with our customer services team, just follow the link on your email that you had received from us. Apologies for the inconvenience caused to you. Vee Dub Team.

Posted 1 year ago

“Items I ordered are good . But almost a week to be delivered is poor as you charge for 48 hr delivery”

Posted 1 year ago

Good afternoon Mitchell, Many thanks for your comments. We are sorry that your order was delayed, we shipped your order the following working day from when you placed your order and unfortunately Royal Mail took 5 days to deliver this although it was sent on a 48hr Tracked service. Apologies for the inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Fitting instructions very poor …conflicting statements about fitting a t4 side windows on the internet.. poor feedback from vee dub themselves..”

Posted 1 year ago

Good afternoon, We are sorry that you feel this way. We do have fitting videos on our website and our customer services team are also available to advise. Vee Dub Team.

Posted 1 year ago

“No fitting instructions”

Posted 1 year ago

“Initial encounter with Vee Dub was brilliant. Very informative information from queries I had. Prompt attention to my order and delivery with 2days. There were however the fixings that were supposed to be included were missing. This again was dealt with promptly and the missing items put in the post promptly. That was over a week ago and the missing items still not arrived. This is probably due to the postal strike action at the moment. Disappointed that the fixings were not included in the original dispatch. Without the fixings the spoiler can not be fitted. Just a small oversight which spoilt the whole experience for me.”

Posted 1 year ago

Good morning Tim, We are sorry to hear this. Apologies that you did not receive the fixings, a packing error on our behalf. We use Royal mail for our smaller items as they get lost with the other couriers. We hope that your spoiler is fitted and looking great on your van and we wish you all the best. Vee dub Team.

Posted 1 year ago

“Postage todo called rural areas out of date and Customer Services dismissive. Postage was charged at 3 times the actual cost. Headlight switch was great and simple to install even if you had no skills. Not as tight a fit as an OEM part but for the money still great value. Shame about postage policy as will not recommend based on my experience and buy elsewhere.”

Posted 1 year ago

Hello Derek, Many thanks for your feedback. Unfortunately due to where you are situated being the remote part of Scotland and we dispatch on a tracked service via Royal Mail the cost is reflected, this is also shown once you have added your goods to the cart before checking out. Apologies for any inconvenience this may of caused. Vee Dub Team.

Posted 1 year ago

“Not at all impressed by the couriers used for delivery ! The first splitter arrived broken . A replacement was offered and I requested that this would be delayed as I would be away for a week . Unfortunately it was sent anyway and the courier left it out in the open in snowy conditions ( despite courier advice stating that if I wasn't there they would leave a note for me to rearrange delivery ). By the time I returned home the parcel had been sitting out in snowy/blizzard conditions for five days .”

Posted 1 year ago

Good morning Carl, Many thanks for your feedback and we take on board your comments. Apologies that you received your first order damaged and that your request was missed for your replacement order to be dispatched at a later date. We shall be in contact with you to offer a voucher as a good will gesture to compensate for the inconvenience caused to yourself. All the best, Vee Dub Team.

Posted 1 year ago

“Always great products thanks Such a shame about Royal Mail though Ordered stuff on the 28th October !! Still not Arrived (11th dec) so not so happy”

Posted 1 year ago

Hi Phil, We can see that you placed your order on the 25/11/22 and your this was delivered to on the 5/12/22 via Royal Mail. the delay was due to Royal Mail strike action, apologies regarding this. All the best, Vee Dub Team.

Posted 1 year ago

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Vee Dub Transporters is rated 4.7 based on 5,033 reviews