Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Vertoe service at this location is just what we needed to help make our day in DC go smoothly! Would absolutely use this again!!!”

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Posted 9 months ago

“Good service by David. Very helpful and safe”

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Posted 9 months ago

“The price is amazing , the location also”

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Posted 9 months ago

“I didn’t received the service snd don’t received the money back. The worst service ever”

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Posted 9 months ago

Thank you so much for taking the time to provide us with your honest feedback, Cristian. We apologize for failing to meet your expectations with Vertoe. We are truly sorry that you did not receive the service you expected, and that the money that you invested was not returned. Your feedback is extremely valuable to us and we would really appreciate it if you could share more details with us on how else we can improve our services. We are keen to take your on-board and build a better experience for our users. Please send us an email at support@vertoe.com. Thank you.

Posted 9 months ago

“Perfect service.”

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Posted 9 months ago

“Fantastic service. Convenient location. Very accommodating, will absolutely use again.”

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Posted 9 months ago

“I am so glad I found out about Vertoe! The store owner, Mr. Dan, went above and beyond to welcome me into his store and take great care of my belongings. I wouldn’t have been able to enjoy my last few hours in a new city without Vertoe.”

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Posted 9 months ago

“Paid for a storage space for 2 bags. The bodega it was located in was closed. Attempted to get a refund and still haven’t.”

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Posted 9 months ago

Thank you so much for your feedback, Zoie. We really appreciate you taking the time to let us know about your experience. We apologize about the location being closed on that day. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. Please send us an email at support@vertoe.com for us to process the cancellation and refund. Thank you

Posted 9 months ago

“the best place for leave your lagge”

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Posted 9 months ago

“Easy process, many locations to drop off the lagguage.”

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Posted 9 months ago

“We used the service after checking out of our hotel and having a late day flight home. The drop off point was close to our tourist spot, so we got in some extra sightseeing before heading home. Super easy to drop off & pick up our things. Would definitely use again.”

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Posted 10 months ago

“Easy to book, easy to find and no issues”

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Posted 10 months ago

“Super-convenient way to store luggage for the day. The store clerk was efficient and helpful and had us mark our luggage for extra security. It worked out great and I noticed others using the service, as well.”

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Posted 10 months ago

“Very easy to find and use! Pick up and drop off were perfect.”

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Posted 10 months ago

“Very easy and convenient. Thanks”

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Posted 10 months ago

“The things with the app was amazing, but in the place not, the owner of the placa was very un respectful and we return minutes a go because we forgot a charger for our phone an let us know that wasn’t permit to do that, with very bad attitude and face a little bit discriminating or something like that.”

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Posted 10 months ago

Thank you so much for your kind review of Vertoe and for taking the time to let us know about your experience. We are so sorry to hear that the place owner was disrespectful and that you were not allowed to return minutes ago to get a charger since that shouldn't have happened. At Vertoe, we always strive to provide a great experience and we apologize for not being able to meet your expectations. We’d love to know more about your experience and see how we can make things better for you. Could you please share more details with us? We look forward to hearing from you.

Posted 10 months ago

“It was very convenient because of where it was and the fact that it stays open late. However there should be some sort of ticket so people wont give out the wrong luggage.”

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Posted 10 months ago

“It's a fake offer, we booked and paid for storage and couldn't find any storage at the address given! Thrown money out the window”

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Posted 10 months ago

Thank you so much for your feedback, Audrone. We truly appreciate you taking the time to let us know about your experience, and we are sorry for what happened with the Vertoe offer. We understand that you booked and paid for storage but could not find any storage at the address given. It is deeply upsetting that your money was wasted in this manner. We are ever so sorry for the inconvenience this has caused you. We are incredibly disappointed as this is not ascribed to our mission and values. We would love to make everything right and prevent this from happening again, so please let us know how we can make things better for you.

Posted 10 months ago

“Convenient but location was further than indicated. However the Italian eatery closes sufficiently late at 9pm”

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Posted 10 months ago

“I could not use your service but you take my money and you did not refund it. I will write every place that I could, your stores are untrustful, do not store anything. They can steal your items.”

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Posted 10 months ago

Vertoe is rated 4.6 based on 5,118 reviews