Name: Vertoe
Rating: 4.57

“This worked but it was a pita to find the place, they won't let you choose the best location for you, and you can't modify a reservation on site”

Helpful Report

Posted 6 months ago

“The service is great. I was very thankful to have found a place where I could keep my luggage while I was between Airbnb’s. However, my specific location in Boston, KS Variety, was not what I had pictured. Based on Vertoe’s website, where they say storage facilities are extra space that is well monitored with cameras, this place didn’t fit that description at all. First off, we arrived at KS Variety and it’s a convenience store. Worst off, they didn’t even know we had a reservation. I had to show her all my emails. She then gave us the tags, told us to take pictures and then she wheeled our luggage behind the register in some dark corner, within reach of customers. I had no choice but to leave my things as I had made other plans. I told her I’d be back at 4:30 and she said, “don’t worry. Im open until 7pm”. When we arrived at 5:45p, she was upset that I hadn’t returned at 4:30. I apologized and told her I got the impression I could stay longer since she told me she was open until 7pm. She then asked me how much I paid per hour and said I owed her an extra hour. I showed her the email that said I can arrive early or late, as long as I’m within business hours and she hesitantly gave me scissors to cut off my tags. This location should be reviewed to see if it still meets your standards.”

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Posted 7 months ago

We apologize for our poor experience at the KS Variety location and thank you for taking the time to provide feedback. We take customer satisfaction very seriously and we are deeply regretful for the situation you have experienced, as it is not our standard. We would love to hear and know more about your experience in details and understand how we can make things better. Without your feedback, we cannot make improvements and ensure that our customers have an enjoyable experience. Your input is greatly appreciated!

Posted 6 months ago

“Vertoe itself was easy to use; but I really disliked the location. My stuff felt really unsafe and they were very pushy salesfolk. They never checked my name or ID and let me just grab my stuff myself. I could have easily walked away with someone elses luggage!”

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Posted 7 months ago

Thank you so much for taking the time to share your experience. We’re truly sorry to hear that you didn’t have a positive experience with the Vertoe location. We want to make sure that our customers have the best possible experience when using our services, and we take any issues that arise seriously. If there's anything we could do to make things better for you, please don't hesitate to let us know. We value our customers' feedback and we'd love to learn more about how we can improve. Thank you again for taking the time to provide your feedback.

Posted 7 months ago

“This was my first experience using Vertoe and I probably wouldn’t use it again. I was expecting a secure location for my bag, but the space was just a back room of a deli that anyone could have walked into. Also, the owner of the place did not have the bag locks as promised on the website. In addition, the place closed earlier than they said on the site so we had to adjust our plans. Overall, it was a pretty disappointing experience.”

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Posted 1 year ago

Thank you for your feedback about Vertoe. We appreciate you taking the time to share your experience with us. We're sorry to hear you were disappointed with the lack of security in the space and lack of bag locks. We understand you had to adjust your plans due to the place closing earlier than expected, and we would like to make things right if possible. Could you tell us more about the experience so we can learn more? We would like to understand what happened, and apply any improvements so that others have a positive experience. Feel free to email us at support@vertoe.com. Thank you again for your feedback!

Posted 1 year ago

“Inconvenient for the following reasons: 1) the exact address is not provided until after payment is made. The location was .5 miles in the wrong direction for me and I was on foot. 2) there was no signage on the door of the business indicating it was a Vertoe location. I walked past the location several times until I went inside and asked if they knew where the Vertoe location was. I wasted about 15 minutes looking for the place and it turned out to be a dry cleaner.”

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Posted 1 year ago

Hello Joseph, We're sorry to know that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The idea of vertoe is brilliant and was what I was looking for. However, the pricing was a little high and a bit misleading. The price says €5.95 per bag but after fees and taxes, it is closer to €9. That is per bag. Bookbags includes. My wife and daughters had 1 suitcase, 1 travel cot, and 3 bookbags to store all of those things for a few hours would have been over €45. We ended up carrying all of the bookbags and found a much cheaper option on the return trip paying €20 to store everything.”

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Posted 1 year ago

Hello, We're sorry to know that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Please know that our pricing is per bag/day. And this also applies to all locations that we have. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I did not feel safe leaving our bags at the drop off place.”

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Posted 1 year ago

Hello Jade, We're sorry to hear that you had a negative experience with one of our locations. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. Please understand that these are independent businesses and we want to make sure they uphold Vertoe’s standards. We hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. Feel free to reach out to us at support@vertoe.com for any other concerns/inquiries.

Posted 1 year ago

“The place in Dublin, Ireland (the meditoranian food market) was really sketch and they made me feel uncertain about he safety of my luggage.”

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Posted 1 year ago

Hello Madeleine, Sorry that you had a negative experience with us. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We are looking into this issue and hope to resolve it promptly and accurately. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I found Vertoe online recently and never used them before, I was very excited there was a type of service like this that existed in helping people store their luggage/belongings temporarily. I booked the service ahead of time the same morning, fast forward to a few hours later and I unfortunately ran really late for appointments I had scheduled that days cause of delays and heavy traffic. I no longer had anytime to stop at the Vertoe location to store my luggage, I had no choice but to go about my business wit my luggage in tow and obviously it was super inconvenient and difficult. When I reached out to Vertoe for a refund afterwards they refused and said maybe I can recieve credit instead next time if I choose their service. As a new customer they could have accommodated my request this time since I basically gave away free money and never even ended up using their services. Ya, needless to say I'm pretty disappointed and won't be using Vertoe again.”

Helpful Report

Posted 1 year ago

Hello Jeleesa, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We apologize if we wasn't able to issue the refund. As stated in our Section 9.2.1 for Cancellation: 9.2.1 Signing in and canceling the reservation before the scheduled check in date, should be followed. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I needed someplace t leave my luggage for a week. Paid in advance and went to the place. They had no blue tags and thought I should have them! Checked with Vertoe and they should have had them. Anyway, I had no choice but to leave my stuff there. It was kept behind the counter in a Gas station. Although it was intact when I got back, I did not feel it was particularly safe. I don't think I will use this service again.”

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Posted 1 year ago

Hello Liam, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have checked with the location and they received tags a little later than your booking time. No need to worry as each location is verified and trained by our team before being listed and they make sure to keep your luggage safe from drop-off until pick-up time. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Had to pay extra for keeping a small carry bag at the shop.”

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Posted 1 year ago

Hello Vaisakh, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“My bags were not stored safely. The store owner asked me to leave them by the door of the store. I thought he would put it away, but it was left there, no lockers, easily accessible.”

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Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The concept is genius. The location and the execution of the drop-off was not ideal...I did not receive any sort of bag tag and it was a bit of a rough scene outside the store.”

Helpful Report

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The place was creepy smelled weird and dirty.”

Helpful Report

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Booked to drop luggage off in Bangkok. The location was unattended/closed? I waited around for 30 min before leaving (with luggage). Contacted Vertoe. Was told I would be issued a refund that may take up to 10 days. After 15 days, no refund. I had to reach out yet again to get my money back. In total, I waited around 20 days. Only after I contacted them again did they said they would send through the refund. Needless to say, I won't bother trying to use this service again.”

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Posted 1 year ago

Hello Jammie, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have turned off the location as it turns out that they are Temporarily Closed. They did not inform us anything about this and we're sorry that it turned out this way. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Muy fácil de hacer la reserva, pero nos encontramos con que el establecimiento no estaba abierto a la hora que habíamos reservado (9 de la mañana), abrió a las 9 y media pasadas, y además a la hora de reservar lo hicimos hasta las 18.30 y cuando dejamos las maletas el dueño nos dijo que teniamos que recogerlas antes de las 17.00 porque a esa hora cerraba si o si. Lo cual nos hizo acortar bastante nuestros planes ante la posibilidad de no poder coger las maletas”

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Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The shop owner looked after our bag fine but he was very pressuring about making sure we tip - mentioning it over and over again, borderline aggressive. This made us both very uncomfortable, particularly as he did nothing which was deserving of a tip.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The vendor didn’t seam to interested in assisting my family. We were given four lock tags to secure our luggage; then instructed to set it by the door in the wide open. When we came to pick up our luggage it was still by the door and no one verified that the tags matched our reservation.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Luggage storage at local businesses is a great idea. If the Quality Mart in Boston Back Bay was vetted though, I don’t think it would have been selected for a partnership. The staff person seemed surprised that we were coming, did not verify our reservations, and didn’t have a large enough space to accommodate our full group’s bags and placed some in an unlocked area. I will use Vertoe again, but I’ll read detailed reviews of the specific locations which seem to vary wildly in quality”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“I booked a space for 2 luggages downtown and ludged them to the location as you don’t get the accurate location until you pay. When we got there, the store was closed, they’re closed on Sundays. On the Vertoe website, they said the store was open 7 days. We checked google maps and found that they’re closed on Sundays and multiple other days. Disappointing. They don’t even have a phone number to contact Vertoe on their website for customer service.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Vertoe Reviews