Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

Questions

Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Vertoe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my heavy luggage in for storage and when I arrived in a cab the shop was closed. He didn't arrive for nearly half an hour. When I said I needed to collect my luggage half an hour earlier than I had stipulated on the form to get to the airport he said it was not possible. I had to find another luggage storage facility. The whole episode was very disappointing and inconvenient.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience with us, Michele. We apologize for the unsatisfactory experience you had while booking your luggage with us. It is disheartening to know that you had to find another storage facility. Is there anything we can do to make it up to you? We would like to make it up to you as we strive to provide a service that our customers can always trust. We value customer feedback and it helps us grow and improve our service. Please do email us at support@vertoe.com for us to make it right.

Posted 9 months ago

“I didn’t received the service snd don’t received the money back. The worst service ever”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide us with your honest feedback, Cristian. We apologize for failing to meet your expectations with Vertoe. We are truly sorry that you did not receive the service you expected, and that the money that you invested was not returned. Your feedback is extremely valuable to us and we would really appreciate it if you could share more details with us on how else we can improve our services. We are keen to take your on-board and build a better experience for our users. Please send us an email at support@vertoe.com. Thank you.

Posted 9 months ago

“Paid for a storage space for 2 bags. The bodega it was located in was closed. Attempted to get a refund and still haven’t.”

Helpful Report

Posted 10 months ago

Thank you so much for your feedback, Zoie. We really appreciate you taking the time to let us know about your experience. We apologize about the location being closed on that day. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. Please send us an email at support@vertoe.com for us to process the cancellation and refund. Thank you

Posted 10 months ago

“The things with the app was amazing, but in the place not, the owner of the placa was very un respectful and we return minutes a go because we forgot a charger for our phone an let us know that wasn’t permit to do that, with very bad attitude and face a little bit discriminating or something like that.”

Helpful Report

Posted 10 months ago

Thank you so much for your kind review of Vertoe and for taking the time to let us know about your experience. We are so sorry to hear that the place owner was disrespectful and that you were not allowed to return minutes ago to get a charger since that shouldn't have happened. At Vertoe, we always strive to provide a great experience and we apologize for not being able to meet your expectations. We’d love to know more about your experience and see how we can make things better for you. Could you please share more details with us? We look forward to hearing from you.

Posted 10 months ago

“It's a fake offer, we booked and paid for storage and couldn't find any storage at the address given! Thrown money out the window”

Helpful Report

Posted 10 months ago

Thank you so much for your feedback, Audrone. We truly appreciate you taking the time to let us know about your experience, and we are sorry for what happened with the Vertoe offer. We understand that you booked and paid for storage but could not find any storage at the address given. It is deeply upsetting that your money was wasted in this manner. We are ever so sorry for the inconvenience this has caused you. We are incredibly disappointed as this is not ascribed to our mission and values. We would love to make everything right and prevent this from happening again, so please let us know how we can make things better for you.

Posted 10 months ago

“I could not use your service but you take my money and you did not refund it. I will write every place that I could, your stores are untrustful, do not store anything. They can steal your items.”

Helpful Report

Posted 10 months ago

“Very bad service. The location which was a private cigarette shop refused to have any business with Vertoe cancelled everything upon arrival and send me out again. So I lost money for the Uber to go there and stress to look for another location last minute. They are also not responding to messages, not even gave a hotline for customers to call if they need help! I am very disappointed! Never again, I don't recommend anybody using this "so called service" It might probably be a big scam! Once booked you cannot contact them at all anymore and you lose your money!”

Helpful Report

Posted 1 year ago

Hello Sona, We're sorry to hear that you had a negative experience with one of our locations. We will be talking to the location about this matter. We have canceled your booking at location Discount Cigarettes & More INC. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. We're so sorry for the inconvenience. For any further questions, feel free to email us at support@vertoe.com. Thank you and have a great day!

Posted 1 year ago

“So I searched on the app for a location near me, it said 0.13 mi you have to submit CC info to make an appointment. After submitting info the location turned out to be 3 miles away. Way to far, so we didn’t use the service. Sorry No Refund. 😩”

Helpful Report

Posted 1 year ago

Hello Patrick, Sorry to hear that you have a negative experience on our website. The locations we have are all accurate and according to our Terms and Conditions, the full address and contact information of those locations will be provided after booking confirmation. Upon further investigation, the refund was not provided because you reached out to our Support Team, 4 days after your booking date. According to our Terms and Conditions, You will get a full refund for any booking canceled before the check in date. For any booking cancellation requests on or after the check in date, you will not be eligible for a refund. Once your check-in date starts, our location partners are holding space for you, so you can no longer cancel the booking as it has prevented others from booking the location. However, on a case by case basis, please know that we may be able to give you credits for future bookings. Please write to us at support@vertoe.com and we will try our best to accomodate you. Thank you and Have a great day!

Posted 1 year ago

“Website is deceptive, no locker was provided. The attendant informed us that the luggage would be sitting in the open storehouse of Robert’s liquor/market. The employees working there would have access to the luggage. I tried to call to get a refund and it was the employee at the market that picked up. It was not secure at all and I did not leave my luggage at the liquor store. Very dissatisfied and would not use your services again. I want a refund of the $29.10 charged, as I was forced to pre pay for this deceptive service. I went around the corner and rented an actual locker to secure my luggage with a competitor for the day. Do not use this service.fine print says you must pre pay and cannot receive a refund if cancelled on the same day.”

Helpful Report

Posted 1 year ago

Hello Bethany, We're sorry to hear that you had a negative experience with one of our locations. We apologize if you felt unsafe with one of our locations but please know that they are individually verified and trained by our staff before being listed. Although these locations do not have lockers, they make sure they provide you with tamper-proof seals and store your bag in a safe place where they can see it and where it is safe. As for the refund policy, it is stated well in our Terms & Conditions that any bookings made on the day of the check-in date are no longer eligible for a refund. For your reference, here is what is stated on the website: 9. Cancellations and Refunds 9.1 The Storage Seeker may cancel their reservation and get a full refund anytime before the scheduled check-in date. We hope for your understanding on this matter. Feel free to send us an email at support@vertoe.com for any other concerns.

Posted 1 year ago

“I was extremely disappointed. In fact, the site where I was to leave my bags was so filthy and insecure that I chose not to leave them. Vertoe would not issue me a refund. They did say that they would go inspect the site at some point in the future. They don't let you know where your bags will be until after you pay. I encourage everyone not to use this service.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience with one of our locations. We will make sure to do an inspection of the location and make sure that they uphold our standards. We want to make it up to you by offering you the code: feedback20 for 20% off your next Vertoe booking. Feel free to email us directly at support@vertoe.com for any comments/suggestions.

Posted 1 year ago

“Guy turned up to open up 10 minutes after our drop off time. Other folks also waiting outside after he failed to turn up.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience with one of our locations. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. Feel free to contact us at support@vertoe.com for any concerns.

Posted 1 year ago

“When I reserved online it said I could cancel my reservation at anytime before check-in, for any reason. When I tried to cancel I was unable , and the cancelation policy had changed from check in time to check in date. I have no idea what the facility is like, so I can’t speak to that. Make sure you don’t want to cancel before reserving luggage storage with this company.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience with us. Your feedback helps us be better. It is stated in our FAQs that "You will get a full refund for any booking canceled before the check in date. For any booking cancellation requests on or after the check in date, you will not be eligible for a refund." We hope for your understanding on this. Thank you.

Posted 1 year ago

“The location we were given for our bags had no security and we were supposed to leave them in an open shop area with one member of staff working where they had no sight of the bags. Really unacceptable. What a waste of money.”

Helpful Report

Posted 1 year ago

Hello Jeremy, We're sorry to hear that you had a negative experience with one of our locations. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. Please understand that these are independent businesses and we want to make sure they uphold Vertoe’s standards. We hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. Feel free to reach out to us at support@vertoe.com for any other concerns/inquiries.

Posted 1 year ago

“We made a booking but when we showed up at our scheduled time the place was closed. We waited for as long as we could, but had an appointment to make and had to find other arrangements to store our luggage. I reached out to customer support, but they have not currently refunded our money for a service that was never provided. I am very disappointed.”

Helpful Report

Posted 1 year ago

Hello Jerrilee, We're sorry to hear that you had a negative experience with one of our locations. Our customer support team was able to reach out to the location yesterday and just had to confirm their location hours last Saturday. No worries, we will process the cancellation and refund within today. Our customer support will send you a separate email about this. For any concerns/questions, feel free to email us directly at support@vertoe.com. Thank you for your understanding.

Posted 1 year ago

“Took my money then the shop wasn’t open, it’s been 2 days and no one has confirmed they’ll give me my money back.”

Helpful Report

Posted 1 year ago

Hello Jessica, We're sorry to hear that you had a negative experience with your cancellation request. Our customer support team always make every concern a high-priority. We checked your reservation and it has just been cancelled yesterday. The refund process would take 5-10 business days before it could be reflected to your account. We're sorry if it took too long for you. We sent you an email on an offer of a 20% off on your next booking. Feel free to email us anytime at support@vertoe.com for any questions/concerns. Thank you for your understanding.

Posted 1 year ago

“The man running the storage area had no idea what we were talking about when we dropped our bags off. He did not give us any kind of confirmation or receipt or bag ID tag. He stared at us, and then asked us to pay. We said we already paid online on Vertoe (it seemed like he wanted to trick us into paying more) and then he mumbled and took out bags and placed them in the back of the store. Under no type of lock of anything, just 4 big luggage bags in the back of the store. We did not feel good about leaving our luggage at all, but had to meet a tour group immediately. So we left and had no peace of mind while on the tour. We got back 4 hours later and the bags were there and all our belongings seemed to be in them, but it was not a good overall experience.”

Helpful Report

Posted 1 year ago

Hello Bethany, We're sorry to hear that you had a negative experience with one of our locations. Excellent customer service is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. You may reach out to us directly at support@vertoe.com for any concerns/questions. Thank you for your understanding.

Posted 1 year ago

“lesson learned… I needed to put our backpacks into a locker for a few hours while we explored Barcelona on the last day of our trip. I googled locker and came across Vertoe.com. I tried to find their nearest locker storage place but had to pay before the exact location was shared with me. 15 euro for 2 backpacks. It was not a locker storage place, it was a corner shop. the guy behind the counter expected me to just leave my bag there. when I asked to see the lockers he got aggressive "locker downstairs" he said, but I knew he was lying. I refused to leave my bag there and left but Vertoe refused to give me a refund. I found a real locker storage facility not far away and it cost 5 euros for the day. This is not a good company and I would never use them again. they don't care about the safety of your stuff and charge 3 times as much as a real locker storage company to just dump your bags in the back storeroom of any business they can sign up. please save yourself time and money and use a reputable locker storage facility.”

Helpful Report

Posted 1 year ago

Hello Tom, We're sorry that you had a negative experience with us. Please do understand that most of our locations are local businesses that use their own space in storing your luggage. However, each location is verified and trained by our team before being listed. We also do have an insurance policy of $5000 if in case something happens with your belongings while being stored. We understand that you are frustrated when you found out that our locations have no locker system but please do know that these locations have security cameras as well for added safety of your luggage. We would like to give you credit on your next Vertoe booking. Please send us an email at support@vertoe.com so we can arrange the credit. Thank you for your time.

Posted 1 year ago

“Wound up paying double to get a storage space for a bag for a few hours, shopkeeper said dont use online booking, they charge a fee... . Cancel and pay me cash, you get refund from them in about an hour. Vertoe did not care about their vendor ripping off people, even when I showed them proof/receipts. My dispute was dismissed and everyone kept their (my) money. Never again, rip-off artists.”

Helpful Report

Posted 1 year ago

Hello Duane, We're sorry to hear that you had a negative experience with us. We just checked the reservation again and had a talk with the General Manager of the location. This should not have happened because our locations are not eligible to take cash as payments-especially if it is one of our customers. We have canceled your booking under Booking ID 169698. We still hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. Thank you!

Posted 1 year ago

“they say you can cancel for free at any time but you cant and they wont refund you didnt get to use my booking and still had to pay they did not care one bit”

Helpful Report

Posted 1 year ago

Hello Aleecia, We're sorry to hear that you had a negative experience with us. We checked your booking date and cancellation request and have amended your reservation. We have cancelled your booking and it will take 5-10 business days for the amount to reflect in your account. Thank you.

Posted 1 year ago

“Simply Put. Horrid customer service. I paid for a luggage drop, the door was locked and the owner didn’t pick up the phone. I requested a refund, was told to prove I didn’t use the service, I have no way to prove that, and no further follow ups from Vertoe. I know I am only out €14, but that’s not customer service. Avoid this company.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience with us. We have checked the booking you made and it shows that the reservation has been cancelled by the time you sent us a cancellation request. We have also spoken to the location and gave them a fair warning for this not to happen to customers in the future. We appreciate your feedback on this and on behalf of all Vertoe Team, we apologize for the inconvenience this has caused you.

Posted 1 year ago

Vertoe is rated 4.6 based on 5,118 reviews