Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little hesitant to store our bags, but it was so quick and easy! The manager that handled our bags was so kind and helpful as well. Would definitely use again!”

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Posted 3 years ago

“Very good service! I recommend it.”

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Posted 3 years ago

“The drop off location was suppose to be a Chinese food place? It just didn’t seem right to leave bags there. I wouldn’t ever recommend. I didn’t end of using the service because I didn’t feel comfortable. And since I made the booking work an hour of check in I could not get a refund.”

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Posted 3 years ago

“Love this service! Very quick, convenient, and secure. Highly recommend to people staying in an Airbnb who want some time to see the sites before leaving the city.”

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Posted 3 years ago

“Simple, safe baggage storage in DC.”

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Posted 3 years ago

“Dropoff and pickup of luggage went incredibly smoothly. I will def utilize Vertoe again!”

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Posted 3 years ago

“It was super nice being able to walk around Boston without carrying all of our stuff! We had a great, central location that just happened to be a convenient store! So we were able to get drinks when we dropped off and picked up!”

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Posted 3 years ago

“I had cancelled before my check in time for the luggage as i had a change of plans and asked for a refund. No one ever got back to me, and I never got my refund I requested.”

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Posted 3 years ago

“I cancelled my reservation to hold bags and never received my refund. I contacted Vertoe several times and received several messages indicating that I would be contacted. This never happened.”

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Posted 3 years ago

“Easy and convenient”

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Posted 3 years ago

“Adverise more!! What a life-saver!! I thought we were doomed to haul our bags around on the beach all day until we needed to go to the airport.”

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Posted 3 years ago

“Had issues with another company that did bag storage with people being unresponsive or unreliable to be there to drop my stuff off but with vertoe had no issues at.”

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Posted 3 years ago

“So awesome to have a service like this when there’s gaps between a checkout and flight time!! They were awesome! So kind and professional and assured us that our belongings would be safe. Our luggage was tagged and put in a separate room, when we returned the pick up process was so easy! Would 100% recommend this to anyone.”

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Posted 3 years ago

“bait and switch service”

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Posted 3 years ago

“Very good!!!!!!!!!!!”

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Posted 3 years ago

“Quick and easy to use. Good first impression.”

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Posted 3 years ago

“Convenient and inexpensive. Loved the insurance policy, it made me feel safe leaving my items while I enjoyed a day in the city”

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Posted 3 years ago

“You think there would be a locker u can put ur things in.. u don't even know where they take our belongings. Overall its a good price for leaving ur luggage for the day”

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Posted 3 years ago

“Multiple locations to choose from. Easy and secure!”

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Posted 3 years ago

“Vertoe luggage storage was easy and convenient. However, I was somewhat concerned when their website didn't reveal the exact location until after I paid. Going forward, I now understand why the location was such a top secret, mystery... After payment, I was informed my storage location was in the the rear of a bail bond establishment, in a complete ghetto area of town. Very sneaky way to do business.”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews