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Vertoe Reviews

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Vertoe 5 star review on 20th June 2023

Vertoe 5 star review on 6th September 2022

Vertoe 5 star review on 22nd August 2022

Vertoe 5 star review on 26th July 2022

Vertoe 5 star review on 19th July 2022

Candee J Mccarthy

Vertoe 5 star review on 18th July 2022

Vertoe 5 star review on 13th July 2022

Claudio Mella Rojas

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good solution. Put small bags in large to save $. Storage was just putting our bag behind a counter; there was no real security but we were OK with it. No security ties provided. 15-20 min walk from White House, so it was good solution to Smithsonian lockers not being open until 10 a m”

Posted 1 year ago

“Nice and friendly people. Everything went well with no issue”

Posted 1 year ago

“Without Google maps help, your partner at 147-13 Archer Ave NY is pretty hard to find! Shop fotos received from you do not match reality. Street no on shop marked with a handwritten small hand pad... The exterior, as well as the interior appearance of your partner shop is not very trustworthy to hand over the suitcases for storage...! However, the service/handling was very friendly and satisfactory.”

Posted 1 year ago

“Convenient when you don’t want to lug your bags around the city. Just double check the location distance from a good spot for you. Could be cheaper when you’re not using it for a whole day and just a couple hours instead did being charged for a whole day.”

Posted 1 year ago

“Everything was good except for one thing, I extended the pickup time via Email and paid the extra, after a few days you guys called and said to me why I didn't pick up my suitcase and whether they should keep it or not. They didn't notice the new pick-up date. It was a scary conversation :))”

Posted 1 year ago

“Great place to store our gear so we could attend a baseball game!”

Posted 1 year ago

“Very simple and affordable. 100% would do again!”

Posted 1 year ago

“Great concept. First time using. Staff could be trained a bit more in the initial questioning. One staff member wasn’t aware of the drop off procedure and the fact that there was a booking id”

Posted 1 year ago

“Very easy to find Received bags back efficiently and in perfect condition Very pleased”

Posted 1 year ago

“All worked perfectly, but the possible period for storage for was a little too short”

Posted 1 year ago

“The store did not tag my suitcase as I expected based on the Vertoe instructions. Nor did they provide any receipt or ticket for me to use to retrieve my luggage. It was all based on a photo that I took on my smartphone. In the end I retrieve my luggage without an issue, but it seems some sort of claim ticket should be provided.”

Posted 1 year ago

“This location was easy to find.”

Posted 1 year ago

“it was convenient to store my luggage, but it was hard to find with address, no significant name board, and close too early, so j had to come back in the middle of tour to pick up my stuff”

Posted 1 year ago

“Fast booking, trustable stores, good localisations. I recommend this service!”

Posted 1 year ago

“It worked fine but when we arrive we didn’t know what we were looking for. I think you should say what is the place where we are leaving our stuff.”

Posted 1 year ago

“Did what was required”

Posted 1 year ago

“Nice and kind people”

Posted 1 year ago

“Very easy booking. Good storage. But very expensive when you need it only for 2-3 hours”

Posted 1 year ago

“The process was simple. Our location did not have a ramp so we had to carry heavy luggage up and down 5-6 steps. Storage area was fine and luggage was well taken care of.”

Posted 1 year ago

“Good location and very handy for leaving our big bags. However we were not given any of the ties to lock our bags like Vertoe said we would get and so it was a bit concerning leaving our bags, however nothing had been touched in them when we returned.”

Posted 1 year ago

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Vertoe is rated 4.6 based on 5,118 reviews