Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“0Customer service is awful. Phoned Customer service yesterday and on both occasions, the customer service agents hung up on me while looking up my details. From my experiences with them their Customer Service has been bad, and as a result I stopped ordering from them. I had to call them yesterday however; something to do with an extended warranty. (which I regret taking out with them). I realy can't believe that Very is still trading, given that their Customer Service is so atrocious!”

Helpful Report

Posted 8 years ago

“The worst service I have ever had. I would advise people to steer well away from very. Even if it means paying more elsewhere. Nothing compared to the mess they make of things and the time and money that you will waste on them”

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Posted 8 years ago

“Have a faulty tv, been emailing them and ringing since beginning of June and still no success, worst customer services ever, I'm closing my account, my advice don't use Very, buy from argos or somewhere who exchange faulty goods no questions asked, looks like I'll lose £500 because it's too much hassle, I know where I'll be buying from in the future!!”

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Posted 8 years ago

“"Horrendous company Horrendous company, worst Customer Service ever experienced!!! Childs bed fell apart after 7 months. Sent independent inspector who declared it dangerous and confirmed he did not know why it had happened but that part was available and needed replacing. Very then bill us for inspection stating that fault was not a manufacturers fault. Refused to advise why fault had happened and refused to let us see report. Continued to chase for payment for inspection. Then backed down and said repair would happen. Part still not received. My husband works long hours and is not available during the day although he has 3 times phoned and given authorisation for me (his wife) to handle complaint they will not speak to me without him being here, apparently they require written authorisation which considering we sent formal complaint 4 weeks ago and they still have not had the courtesy to reply I am not going to waste my time writing any more letters. 2.5 months my 3 yr old son has now been without a bed!!! DO NOT BUY FROM THIS COMPANY as if anything goes wrong they will do everything they can to avoid honouring the guarantee. Staff are rude and condescending and show no willing to help."”

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Posted 8 years ago

“Incredibly fast service and return system could not be easier and is totally free. Highly recommend if need to get a few choices of outfits and need to try before you buy.”

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Posted 8 years ago

“Dreadful service from Very. Allowed us to order a product not in stock then failed THREE TIMES to tell us it would not be delivered on designated day, despite advising it was on course for delivery each time. Then had to be chased to deliver refund. Terrible experience.”

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Posted 8 years ago

“I got what I ordered at a "VERY" cheap price came on time exactly when I ordered it looked identical to the picture ,great”

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Posted 8 years ago

“Quick delivery, good selection of products and easy returns process.”

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Posted 8 years ago

“If I could give them no stars I would but they are so bloody awful. Kept saying my order was fine I've been approved for credit bla bla bla the day it's meant to be delivered they cancel it then make up some bullshit that I wasn't entitle to credit your bank refused bla bla bla worst stupid company ever. Their service on the phone was crap take it they don't understand customer services also maybe they need retraining to actually do their fucking job. Other being moody fuckers. Yeah because your life is so bad that you can't even get peoples orders right if I'm completely honest this company should be shut down just like woolworths”

Helpful Report

Posted 8 years ago

“"Absolutely ridiculous. Placed order on Monday for delivery Wednesday but the website crashed. Before I could even get back to the basket I was rang by an English adviser who confirmed my order, promised it was placed and told me to keep an eye out for my confirmation email. Today (Tuesday) after not having received the email I rang very customer service only to be first of all hung up on after holding for ages and then to a sarcastic and unhelpful foreign adviser I could barely understand and clearly didn't care. He told me that there was no record of any order on the system and that I could reorder if I wanted to - NOT A CHANCE! No apology and refused to put me through to a manager. The worst customer service I've ever received. I will NEVER shop with very again. (The order was nearly £300).”

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Posted 8 years ago

“My orders were delivered as promised.”

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Posted 8 years ago

“Easy to use Quick delivery”

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Posted 8 years ago

“Delivery fast and good prices and choices”

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Posted 8 years ago

“Delivery time is really good and all items are good quality and you can try before you buy. Would recommend”

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Posted 8 years ago

“Always prompt delivery and great customer service, and when items didn't arrive on the scheduled day they gave them to me for free, couldn't ask for better .”

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Posted 8 years ago

“Customer service is appalling. I could hardly understand what the customer service girl was saying. She made no sense what so ever and could give no answers to my questions. What has happened to very customer service. So sad.”

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Posted 8 years ago

“cannot get any sense from call centre, all I want to do is return a faulty tv”

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Posted 8 years ago

“Customer service non existent, take ages to respond to queries and if (many times they simply do not reply) they eventually do it's not to the points raised initially.”

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Posted 8 years ago

“If I could give zero stars I would do not use very as buy now pay later they switch your account and bang a load of charges on !! It's not zero percent credit it's 35.5 percent added to the cost !! Also contacting anyone who can help you is pretty impossible I ran up an £35 phone bill trying to ring them and couldn't even understand the person on the other line it's disgusting customer service stay away !!!!”

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Posted 8 years ago

“This is simply the most incompetent organisation in the world. Do not, under any circumstances order anything from them. If you do....pray it arrives ok because their customer service is unbelievably awful. Quite atrocious.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews