Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customers service is disgusting”

Helpful Report

Posted 8 years ago

“I ordered 2 PS4s with their price-matched promotion. They confirmed the order, took the payment but then cancelled the order. Like this you can price match everyone and anything and then cancel the price matched orders. They said it was out of stock but then put the new version up the same day!!! When told about this, they acted like they were completely different products. Absolute time wasters, avoid like the plague.”

Helpful Report

Posted 8 years ago

“Daughter bought white double bed when moving into house share. Over £400 with assembly. Assembly couldn't do for nearly 2 weeks and then rang with cancellation next day. Assembler rang to say he was going to be an hour early ! Stress cos nobody there to meet him he rearranged. But when did try to assemble 3 things wrong with bed obviously 0 quality checks 1. Headboard scratched 2. 1 slat badly cracked 3. Part of bed frame wrong part. Bed could not be made up and had to be returned Had to sleep mattress on floor ! Very poor won't use or recommend very again Very rubbish and I reccomended them cos of assembly service but no quality checks to furniture item disgusting !!!!”

Helpful Report

Posted 8 years ago

“Got a code to have £20 off first credit order of over £40, ordered dress online wouldn't take the code so emailed customer services to be told once I've received the item and I want to keep it my account will be adjusted , first statement no £20 off so sent another email to be told sorry will send request again will show up on your next statement. Next statement came still no £20 off emailed again to be told sorry don't know what's happened will request again same thing happen on the next statement. so I called customer service to be told nothing is coming up on your account about the £20 off we need the code again i told them I would call back as it has been 4 months now so need to find code again. I phoned back 10mins later spoke to someone else to be told it has been rejected as it isn't your first order I told them it was my first order but the online ordering wouldn't take the code, she went off spoke to someone then said can I have your phone number as someone from accounts will call you back 1 week later still nothing. It is false advertising you never get the same answer and can now no longer email has its been down for over a week. Will never order from them again”

Helpful Report

Posted 8 years ago

“I orders a pushchair for my daughter I didn't receive the pushchair so I rang customer services who said that by looks of things I will not receive my order there fore she was going to cancel it and refund me the money , I wanted 5 days for my money even though she told me it would only take 2 days, I rang twice on the 5 th day and was told it would take 7 days to refund me which I wasn't happy about so the manager was meant to ring me back which he didn't so I rang them back and the woman told me she couldn't tell me a date when I will be refunded which I wasn't happy about I explained my 7 month old baby was without a pushchair and I didn't have a spare 309 pound to buy one from somewhere else and she put the phone down on me !”

Helpful Report

Posted 8 years ago

“Ordered a fridge freezer, it came on Thursday when We unpacked we found that the inside of the fridge was damaged, rang customer service, they offered to collect the old fridge freezer and deliever a new one on Tuesday, I explained I had no fridge freezer and that would leave me 4 days with no fridge with two children under 5 in the property very didn't care 3 different people I spoke to and not one of them was willing to help, there customer service was disgusting & when I've paid my account off I will never be using them again, I ordered my fridge freeze from another company which will deliever it on Saturday.”

Helpful Report

Posted 8 years ago

“Made an order and it advised me that Very were "awaiting stock" depite the email telling me both that the order had been placed and that they were also unable to fulfill it. Called up to clarify whether I was getting the item or not seeing as the money had left my account only to be rudely told by the customer service that I should have used my common sense and go buy it elsewhere.”

Helpful Report

Posted 8 years ago

“Where do I start......Worst company I have ever had dealings with! Customer service appaling and non existent! Do not log calls! Do not accept responsibility for faulty goods and pass the buck on to suppliers! Do not follow consumer rights act 2015 nor their own returns policy! Complaints department just as unhelpful and again passing Buck back to suppliers! Never use this company don't deserve your money! Will never shop with very again and will warn others! Something needs to be done about this dire company only have to see the thousands of poor reviews it receives!”

Helpful Report

Posted 8 years ago

“Waited over a week for my order to be delivered. Still waiting. Had an email saying it was on the way yet still not here. Shocking service”

Helpful Report

Posted 8 years ago

“Customer service is terrible, being lied to about information on more than 2 occasions, delivery awful, product updates awful. Never shopping here again, and if anyone is reading this and thinking about ordering from Very, please do not. Say clear!”

Helpful Report

Posted 8 years ago

“Bought a product. It was never delivered. They kept asking for more details. Forget about calling the customer service. It's terrible. The email address to complaint is Queries(at)very.co.uk (not email addresses allow in the review). And the address is Customer Excellence Sandringham house Sandringham Avenue Chelmsford, CM92 1LH or CM92 1LJ ( both work ) Please send letters!! It's the only way it works. Please complaint! !”

Helpful Report

Posted 8 years ago

“Placed a order for a sideboard, first one came damaged so returned. After ordering another I was charged delivery twice for the item , then the item was placed on my account twice. Contacted customer serices they stated this was not the case ,even though it was showing in black and white and my account . After getting no where on the phone and no response to serval emails , I decided to contact the ombudsman only then was my account rectified . I recieved no apology or explaination”

Helpful Report

Posted 8 years ago

“Non working site, non existing customer service, hung up twice on me. Avoid!”

Helpful Report

Posted 8 years ago

“I am behind in paying my account. It has gone to the arrears dept. I send the relevant forms to them they send to me to fill in and send back but each time they say they havn"t received them. I have a support worker helping me to deal with it because I suffer with depression. He has sent things to them which they say that they havn"t received. I filled in a budget sheet with my support worker and sent it to Very. Again they said they hadn't received it. That was in a phone call they made to me at 9pm at night. I had only just come home from hospital because I rang someone to say I wanted to die. And the police was called. My support worker rang them and gave them the details of my budget sheet over the phone. Very turned around and said that I spent too much money on food. So I should cut down on food in order to pay them more than the ten pounds a month that I am currently paying. I'm furious. I am dibeticI am on insulin. I have to eat. And I can't buy junk food because of having to watch my sugar intake.”

Helpful Report

Posted 9 years ago

“Placed a large order for furniture for living room and bedroom on 27th August 2016. Most items were in stock, given the option to choose preferred delivery date for available items. Since I wasn't moved to the property I selected 17th of September and the couple of items which weren't in stock were selected for 5th October delivery. On 17th September, out of all items I just got one tiny item delivered. Though under my account it kept showing delivery on 17th. There was no indication that there is something wrong with delivery. After delivery of just one item went online to chat with customer support, very unprofessional and unfriendly adviser told me that delivery could be on it's way, it can be as late as 9pm in the night. Spend whole day waiting nothing!! Next day spoke to customer service, they hadn't got a clue what happened. Second call same day, they start blaming the ArrowXL courier company they use for delivery, that they are the responsible for the delay. like I have hired the company. Appalling and pathetic excuse. Upon further chasing, next day I was told order has been cancelled by ArrowXL because they have damaged the parcel... wonder how come delivery company can cancel the order. I was told to place a new order, but now I have to wait because items I want aren't in stock anymore and it might take couple of months before they restock them. So that's the shortest way I can put my terrible experience together. After TERRIBLE experience with B&Q couple of years ago I thought it can't get any worse than that...VERY.co.uk proved me totally wrong. now B&Q seems like child's innocent mistake. I end up cancelling everything from Very, and went ahead with Cotswold Furniture, they are expensive but learnt my lesson, quality comes with the price. You pay peanuts, you get Very.co.uk!! So far experience with Cotswold has been great. Did not receive my items but it still on schedule. My advise to anyone who is planning to buy furniture from Very.co.uk. PLEASE DON'T. It's not worth the hassle, go for more trustworthy names out there. Unless you are ready to pull your hairs daily for a week!!!”

Helpful Report

Posted 9 years ago

“Ordered an iPad in their 'computing event'. iPad arrived but had crushed outer packaging due to it being sent in little more than a plastic bag. With the cellophane and security tag still in situ I phoned to arrange return. I was offered a 10% discount if I kept the iPad but this meant the purchase price would be less than the £450 minimum spend criteria to get the £100 'computing event' incentive credit. Very said I would still get the £100 credit but when I asked them to confirm this in an email they then said no I wouldnt get the £100 and because I had agreed to a discount on a damaged item I had waived my rights. Utter nonsense but they didnt care. I nevertheless photographed the iPad showing the cellophane and security was still in situ then posted it back to them followed up by several emails showing the wrapping etc hadnt been removed and under Consumer Rights Act either give me a full refund or I would refer this to small claims. Reluctantly they refunded in full but no apology. Despite my balance being zero they then did everything possible to avoid closing my account as I had repeatedly asked. When you call Ive no idea where their call centre is but advisors limited English makes it frustrating and difficult. I went elsewhere and wont ever go back.”

Helpful Report

Posted 9 years ago

“Ordered a tv in may and received a email after to have a date of delivery on the Friday of the week (2 days), delivery was between 3:15 and 5:15 as I was at work before, received a call from the delivery driver (XL) at 12:30 to say he has finished his round and could come early, I said I couldn't do earlier due to being at work and will be home at 3, he huffed and said fine, called the driver on the way home and it went straight to his voicemail, so I left him one to say I'll be home in 5 minutes. After a hours wait I received a text at 4 to say unable to deliver, I called the delivery company and expressed it was a birthday present and I need it by today which they told me they couldn't do and they do not deliver over the weekend round my postcode. I told them I want compensation as it wasn't my fault the driver finished early. They told me I had to call very. I called very they told me that it wasn't my fault and I could have 20% back off the price which I was happy to accept....nothing come back into my account. Called them again and was told that the customer service team wasn't allowed to authorise 20% only 10% so they had to listen to my calls to prove this. They did do and said it would be in my account in 7/14 days. Checked and nothing was there. Every time I called after that I either had the phone hung up on me or people would just say there's no notes and that they had to listen to the calls and once confirmed it would be in my account in 7/14 days, finally got my money in August.....but wasn't into my account that I was promised it was into my very account....I did not want that because after all that I wouldn't be spending any more money with them....finally received my money 2 days ago back to my card only taken 5 months for £97 to be given to me. The worst service I have ever had, most untrustworthy and unreliable company I have ever used and all they do is lie to you. I will never deal with this company again.”

Helpful Report

Posted 9 years ago

“Very started off OK but they're customer services and packaging/returns team have just got worse and worse! I get sent wrong items then it takes weeks of emails/phone calls to get a refund for them. I've also returned orders and they haven't refunded me for one of the items, saying they never received it in the package. This has happened twice in the past 4/5 months. They won't refund me on the most recent one because I've 'claimed for this reason previously'. Basically accusing me of stealing these items! Of course it wouldn't be their useless team not doing their jobs properly! Joke of a company :'D Hopefully this review will stop at least one person from using them!”

Helpful Report

Posted 9 years ago

“???????????????? this company is a total joke. I got charge £117 interest for a late payment fee. I was waiting for a statement i had requested when i pay the delivery charge that i also had to pay interest on as i had no idea the delivery charge was separate from the overall cost. Any contact with these people is a waste of time, they do not help you . Trading standards is my next call.”

Helpful Report

Posted 9 years ago

“Spent £300 on a mattress from you and I've got to say I love the mattress. The customer service I received however from your call centre was appalling...the fact I was never told that despite me paying £29 for you to take my old mattress away you would only do so if it was inside a bag, again I was never told this. A bag was never sent to me. I spoke with your customer services twice regarding delivery and never got told this. I never got an email stating this either. If it wasn't for the lovely delivery drivers who you hire at Arrow XL deliveries being so understanding and helpful I would have had to turn down the delivery all together. I spoke with someone in your customer services who was not only rude but unhelpful too! I was told they would send someone to collect it in 48 hours.... I live in a small two bedroom flat, where am I going to store a king-size mattress for 48 hours?!?! I think it's discusting that after speaking with the drivers that this happens all the time as they aren't provided with bags on the wagons and the customers are never sent them...meaning customers pay for removal and they are then refused this service on the day agreed and then have to store such a massive item. This is very very disappointing to say the least when spending so much and paying for removal too! You need to sort this system out because if it wasn't for the delivery men I would've refused delivery and it would've cost you not only a sale but a customer.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,705 reviews