Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I placed an order with very.co.uk due to a good deal they sent me! I wish I hadn't bothered!!!! They delivered the wrong item and I had to reorder the item I wanted meaning it's on my statement twice when it was their fault!!!! So far I have contacted them 3 times to collect the wrong item but still it hasn't been collected!!! Twice I have asked for a manager to ring me and I think I'll still be waiting this time next year!!! Worst customer service I've ever received!!!! Avoid at all costs!!!!”

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Posted 8 years ago

“Just to update on the below the investigation found that yes, the advisor completely lied to me but I wouldn't be credited any more than £5. So I have paid £3 because very sent me the wrong item. SCAAAAAMMMERS!!!”

Helpful Report

Posted 8 years ago

“Horrendous! First call put me through and left me overhearing people laughing and talking about how boring work was...don't know why I was in a queue for ten mins if they're all messing about doing nothing. They accidentally posted me Turkish delights instead of port selection- assuming it was a free gift I chucked it out- they are now saying I have to pay for them!!! After two hours I spoke to someone who said the credit would be added on my account, only to find that the same person said I had been advised that they couldn't help. Currently have someone 'investigating' total useless rubbish- they are crooks and shouldn't be trusted .”

Helpful Report

Posted 8 years ago

“So yesterday I waited in a cue for 10 minutes to speak to a advisor. When I got though no one introduced them selves and all I could hear is someone talking about how drunk they were at the weekend. I thought someone will some come to the phone but it never happened, I've tweeted the company asking for a call back but knowing has been done, also they offer a 24hour guarantee reply. I've been well over that period of time and still knowing. They have cancels my orders and taken the funds still and no sign of a refund, I won't be using my account again with his company. Shocking is a understatement”

Helpful Report

Posted 8 years ago

“Poor quality and even worse service by Very - stay away from these guys Refusal by Very to get in touch with me about a wardrobe with faulty parts, missing items and one which they knew had been return faulty before by another customer due to scratch marks where they had lifted doors into position. Told parts were ordered, then told out of stock, then lied by saying they had tried to call me, lied 3 times that managers were at meetings, informed to contact a queries e mail that bounced back unmonitored. After multiple hours on telephone line waiting by me (my cost) no-one will return my call after promising over and over and even after talking to a manager who said could discount and would get someone to call me, she has no authority to even do so. Worst retail experience I've ever had. This us legalised fraud”

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Posted 8 years ago

“Poor quality and even worse service by Very - stay away from these guys”

Helpful Report

Posted 8 years ago

“I went to make an online payment of £20.00 off my account which had a balance of £63.00, They actually took £721.00 from my account. I have spoken to several advisors over five days to be told it would be reimbursed within 24 hour then 48 hours, put on hold for up to an hour at a time, Today after been on hold and passed around I am told it will be 10 working days till I get it back, so will get it on 16th Dec!! Asked to speak to someone in the complaints dept. which apparently is inaccessible, spoke to my bank who said the company should be able to reimburse immediately, they have offered me £10 as compensation!! Stay well away from this company.”

Helpful Report

Posted 8 years ago

“Biggest fraud company ever in UK ..they ask you to buy things under buy now pay later and then put heavy charges which you cannot come our of ...beware of this company guys ...and if you trust them and buy things from them it will be at your own risk !!”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Customer service is terrible . Will not collect parcels from my home have to take them to post office or parcel shop . Never answered my emails . But if you miss a payment they send txt messages and ring you all the time . And now I can't get onto my account to pay my statement and close my account . TERRIBLE”

Helpful Report

Posted 8 years ago

“I ordered an outfit from Very for a wedding- on that front, I have no complaints. I chose the click and collect option and the dress was lovely quality and fitted perfectly. I had decided to opt for the take 3 payment option - so far so good right? Fast forward two weeks when I was politely reminded via text to pay my bill. I logged onto my online account - balance =£0. Well that's weird. I decided to call to make a payment - should be easy enough right? WRONG! The automated voice (the most charismatic "person" I spoke to) reported a balance of £0. I have spoken to several customer service zombies who have been unable to do anything else other than repeat that my balance is £0. To one charming chappy I responded that although, I am more than happy to accept free clothes, I am, in fact, trying to get a mortgage and the last thing I need is a outstanding balance of £80 affecting my credit rating. He responded "the balance on your account is £0". Brilliant - thanks Mr Charisma. The WORST service I have ever encountered - I just want to pay my balance and never order anything again. I just read online that the phone number charges a small fortune too. I have tried to tweet and email but no response.”

Helpful Report

Posted 8 years ago

“Ordered to be delivered at a click and collect store received no confirmation from very that parcel had arrived just so happened to check in store and yes the parcel was there it had in fact been there since the Wednesday it was now Saturday tried to collect parcel but shop assistance wouldnt give it to me because I didnt have a code? I have a order code but this wasnt it they told me Very should have sent a code to collect my parcel so came home contacted Very by email and 24 hours later Im still waiting for a reply !!!!!!!!”

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Posted 8 years ago

“Ordered a fitbit charge 2. After delivery was arranged for the second time the device arrived and not working. The Bluetooth is not working at all. Not a happy customer!!”

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Posted 8 years ago

“Diabolical. Tried placing a furniture order online but they didn't have my specific flat number. Called multiple times to place the order over the phone, but was hung up on every time (sometimes before I'd even opened my mouth, and another just after saying hello). I then used the online email contact form, explained the problem and someone came back with a completely irrelevant response, and said to call if I had any further queries. It goes round in circles. Also contacted some people who work within the corporate communications team but to no avail. How can a company operate when they make it impossible to actually place an order! Having read these reviews though, it's probably a good thing I haven't been able to pursue with them. Although the furniture items I wanted seem to be unique to Very, unfortunately.”

Helpful Report

Posted 8 years ago

“ordered an oven last week and paid in full , it was due to be delivered yesterday but never came, after ringing the delivery company they said they haven't even got an oven for this address. 5 hours on the phone to very and was told the wagon must of broke down, your item was out of stock and then the third person promised it had been sent to the delivery company. now a day and several emails and phone calls both very and the delivery company have failed to solve anything. poor english speaking staff and over an hour on hold i will NEVER order from here again”

Helpful Report

Posted 8 years ago

“Awful company!! Ordered 2 dolls houses for my children to arrive following day. Never came. Rang and was told that I had received them. I hadn't! 4 weeks later and 11 phone calls with different poor English speaking call agents I have been issued a refund but that was 5 days ago and still not showing in bank! Paid for items upfront and will be avoiding very like the plague!!! Shocking customer service would never ever use again please do. It order from very!!!”

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Posted 8 years ago

“Wish I had read reviews first. I can confirm they are an awful company.....PLEASE DON'T USE THEM...... or you will regret it. Waited in all day for a special signed for delivery made 5 telephone calls left hanging on for 20 minutes each time when I got through.... told it wouldn't be coming till tomorrow..... told them I will be out.... said they would leave it with a neighbour next door.........I don't have neighbours, live remote hence buying online....... They are PATHETIC.......... Told them to cancel......... told to ring again tomorrow........SHOCKING until I read their call charges.......THEY ARE CORRUPT VILLAINS. DON'T BUY FROM THEM”

Helpful Report

Posted 8 years ago

“My partner ordered some ghds and was supposed to receive a free ghd advanced split end therapy bauble and all she got was the straighteners and when we phoned them up they said ull have to pay the £15 for them now then we will refund it people the are conning you you its happend to another friend of mine and guess what she only got the straightners aswel will not be using use ever again”

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Posted 8 years ago

“Purchased Timberland Boots selected size 12. Received size 12.5 late Searched Timberland store and realized they do not sell the boots in 11 or 12 they only sell half sizes. Major fault if selling products and do not know the correct sizes of the brand!”

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Posted 8 years ago

“Best customer service i have ever had. Problem with a mis described item but had a phone call to offer a regund and a fantastic gift. Orders arrive quickly, return and refund easy, Love to shop here.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews