Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Attempted to place a £300.00 order today and was cut off when asking for BNPL, 2nd time could hear people talking then cut off, 3rd time could hear a woman say I"ve got a call" then cut me off but she actually swore in that sentence. 4th time I asked for a manager, 5th advisor called me arrogant, refused to give me her name, said she would not help me and kept threatening to cut me off if I did not be quiet and listen to her, asking me 4 times for my details and then asked me to spell each individual letter of my name and address. Repeatedly saying "wow, I'll cut you off" . Eventually spoke to a TM who took 30 mins to place a 3 item order. On the phone a total of 1 hour 8 mins for a 3 item order at premium rate. The call centre was in South Africa. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.”

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Posted 8 years ago

“Purchased item from Very.Thats enough said,still awaiting delivery.Almost a week and still no item.Not Very good.”

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Posted 8 years ago

“Firstly they withdrew home collections this year but didn't notify customers at all. Now, they have changed the process for paying off BNPL items and, even though you have paid the item off in plenty of time, they claim that you didn't "apply" it to BNPL so they charge you shedloads of interest. I have complained and asked that they wipe the interest as they had the full amount 6 weeks in advance. We'll see what happens next.........”

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Posted 8 years ago

“Bought on buy now pay later. Never had a statement either through mail or online. Charged nearly 90% interest for 3 days late payment, and I dispute 2 of those days. Absolute con. they don't want you to remember to pay so they can screw you for as much as can. NEVER BUY FROM VERY - you will regret it!....be warned.”

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Posted 8 years ago

“Placed a order, and paid outright at same time. Returned two items and ordered two replacements of different size. Simple yes! Nooooo..... I didn't receive a credit back to delta so wrongly it seems assumed like for like replacement.... long story short and after many, many phone calls and chats with advisors (one which cost me £25.00) I now have a £12.00 late payment fee and a note on my credit account...How.....??? I originally order 3pr shoes and socks...pay for them...after hassle still only have 3 pr of shoes and socks how can I have a late payment showing?? AFter at least 30 yrs with this company I am finishing with them and how's this I'm a good payer I have a very very high credit allowance with them. There was no understanding at all in accounts. .." the statement showed £6.65 minimum payment overdue"...where's the customer service.... I'm very angry...cost me £12.00 but has cost very a lot more in lost orders!!! I'll never shop with very again. I still can't accept a fine of 12.00. Quid on a order that was originally paid for upfront.”

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Posted 8 years ago

“Very poor service”

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Posted 8 years ago

“Very poor customer services, nobody notepad the account. I have been charged twice for my order and sent me order twice and nobody help to arrange collection or refund. Very poor service, be aware do not order from them.”

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Posted 8 years ago

“Customers service is disgusting”

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Posted 8 years ago

“I ordered 2 PS4s with their price-matched promotion. They confirmed the order, took the payment but then cancelled the order. Like this you can price match everyone and anything and then cancel the price matched orders. They said it was out of stock but then put the new version up the same day!!! When told about this, they acted like they were completely different products. Absolute time wasters, avoid like the plague.”

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Posted 8 years ago

“Daughter bought white double bed when moving into house share. Over £400 with assembly. Assembly couldn't do for nearly 2 weeks and then rang with cancellation next day. Assembler rang to say he was going to be an hour early ! Stress cos nobody there to meet him he rearranged. But when did try to assemble 3 things wrong with bed obviously 0 quality checks 1. Headboard scratched 2. 1 slat badly cracked 3. Part of bed frame wrong part. Bed could not be made up and had to be returned Had to sleep mattress on floor ! Very poor won't use or recommend very again Very rubbish and I reccomended them cos of assembly service but no quality checks to furniture item disgusting !!!!”

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Posted 8 years ago

“Got a code to have £20 off first credit order of over £40, ordered dress online wouldn't take the code so emailed customer services to be told once I've received the item and I want to keep it my account will be adjusted , first statement no £20 off so sent another email to be told sorry will send request again will show up on your next statement. Next statement came still no £20 off emailed again to be told sorry don't know what's happened will request again same thing happen on the next statement. so I called customer service to be told nothing is coming up on your account about the £20 off we need the code again i told them I would call back as it has been 4 months now so need to find code again. I phoned back 10mins later spoke to someone else to be told it has been rejected as it isn't your first order I told them it was my first order but the online ordering wouldn't take the code, she went off spoke to someone then said can I have your phone number as someone from accounts will call you back 1 week later still nothing. It is false advertising you never get the same answer and can now no longer email has its been down for over a week. Will never order from them again”

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Posted 8 years ago

“I orders a pushchair for my daughter I didn't receive the pushchair so I rang customer services who said that by looks of things I will not receive my order there fore she was going to cancel it and refund me the money , I wanted 5 days for my money even though she told me it would only take 2 days, I rang twice on the 5 th day and was told it would take 7 days to refund me which I wasn't happy about so the manager was meant to ring me back which he didn't so I rang them back and the woman told me she couldn't tell me a date when I will be refunded which I wasn't happy about I explained my 7 month old baby was without a pushchair and I didn't have a spare 309 pound to buy one from somewhere else and she put the phone down on me !”

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Posted 8 years ago

“Ordered a fridge freezer, it came on Thursday when We unpacked we found that the inside of the fridge was damaged, rang customer service, they offered to collect the old fridge freezer and deliever a new one on Tuesday, I explained I had no fridge freezer and that would leave me 4 days with no fridge with two children under 5 in the property very didn't care 3 different people I spoke to and not one of them was willing to help, there customer service was disgusting & when I've paid my account off I will never be using them again, I ordered my fridge freeze from another company which will deliever it on Saturday.”

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Posted 8 years ago

“Made an order and it advised me that Very were "awaiting stock" depite the email telling me both that the order had been placed and that they were also unable to fulfill it. Called up to clarify whether I was getting the item or not seeing as the money had left my account only to be rudely told by the customer service that I should have used my common sense and go buy it elsewhere.”

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Posted 8 years ago

“Where do I start......Worst company I have ever had dealings with! Customer service appaling and non existent! Do not log calls! Do not accept responsibility for faulty goods and pass the buck on to suppliers! Do not follow consumer rights act 2015 nor their own returns policy! Complaints department just as unhelpful and again passing Buck back to suppliers! Never use this company don't deserve your money! Will never shop with very again and will warn others! Something needs to be done about this dire company only have to see the thousands of poor reviews it receives!”

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Posted 8 years ago

“Waited over a week for my order to be delivered. Still waiting. Had an email saying it was on the way yet still not here. Shocking service”

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Posted 8 years ago

“Customer service is terrible, being lied to about information on more than 2 occasions, delivery awful, product updates awful. Never shopping here again, and if anyone is reading this and thinking about ordering from Very, please do not. Say clear!”

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Posted 8 years ago

“Bought a product. It was never delivered. They kept asking for more details. Forget about calling the customer service. It's terrible. The email address to complaint is Queries(at)very.co.uk (not email addresses allow in the review). And the address is Customer Excellence Sandringham house Sandringham Avenue Chelmsford, CM92 1LH or CM92 1LJ ( both work ) Please send letters!! It's the only way it works. Please complaint! !”

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Posted 8 years ago

“Placed a order for a sideboard, first one came damaged so returned. After ordering another I was charged delivery twice for the item , then the item was placed on my account twice. Contacted customer serices they stated this was not the case ,even though it was showing in black and white and my account . After getting no where on the phone and no response to serval emails , I decided to contact the ombudsman only then was my account rectified . I recieved no apology or explaination”

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Posted 8 years ago

“I started using ~Very 1 year ago when all my 15 year old appliances packaged up within 1 week of each other, so purchased a fridge freezer and washing maching first . Everything came direct from supplier, was contacted on delivery date and items arrived on time. After that purchased a dryer - the delivery date on that was a total mess about but since it wasn't urgent I waited nearly a month for it - but glad I did - as it works brilliant and looks brilliant with the matching machine. One year on purchased various carefully considered purchases on a need and not want basis. - This has served me well, as I always pays via Take 3 payments or a little bit more and my credit with them has increased but I have taken care with my purchases. All items arrived on time with no issues. I did have one cancellation, which I was quickly refunded - but the process was a little hard to figure out but persevered and it worked out fine. I short if you dont need to return anything I think its fine - I agree the customer service can be very hit and miss the one time I cancelled an item, But I still have to give 5 stars because it has worked very well for me.”

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Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews