Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

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“Placed a order, and paid outright at same time. Returned two items and ordered two replacements of different size. Simple yes! Nooooo..... I didn't receive a credit back to delta so wrongly it seems assumed like for like replacement.... long story short and after many, many phone calls and chats with advisors (one which cost me £25.00) I now have a £12.00 late payment fee and a note on my credit account...How.....??? I originally order 3pr shoes and socks...pay for them...after hassle still only have 3 pr of shoes and socks how can I have a late payment showing?? AFter at least 30 yrs with this company I am finishing with them and how's this I'm a good payer I have a very very high credit allowance with them. There was no understanding at all in accounts. .." the statement showed £6.65 minimum payment overdue"...where's the customer service.... I'm very angry...cost me £12.00 but has cost very a lot more in lost orders!!! I'll never shop with very again. I still can't accept a fine of 12.00. Quid on a order that was originally paid for upfront.”

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Posted 9 years ago

“Very poor service”

Helpful Report

Posted 9 years ago

“Very poor customer services, nobody notepad the account. I have been charged twice for my order and sent me order twice and nobody help to arrange collection or refund. Very poor service, be aware do not order from them.”

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Posted 9 years ago

“Customers service is disgusting”

Helpful Report

Posted 9 years ago

“I ordered 2 PS4s with their price-matched promotion. They confirmed the order, took the payment but then cancelled the order. Like this you can price match everyone and anything and then cancel the price matched orders. They said it was out of stock but then put the new version up the same day!!! When told about this, they acted like they were completely different products. Absolute time wasters, avoid like the plague.”

Helpful Report

Posted 9 years ago

“Daughter bought white double bed when moving into house share. Over £400 with assembly. Assembly couldn't do for nearly 2 weeks and then rang with cancellation next day. Assembler rang to say he was going to be an hour early ! Stress cos nobody there to meet him he rearranged. But when did try to assemble 3 things wrong with bed obviously 0 quality checks 1. Headboard scratched 2. 1 slat badly cracked 3. Part of bed frame wrong part. Bed could not be made up and had to be returned Had to sleep mattress on floor ! Very poor won't use or recommend very again Very rubbish and I reccomended them cos of assembly service but no quality checks to furniture item disgusting !!!!”

Helpful Report

Posted 9 years ago

“Got a code to have £20 off first credit order of over £40, ordered dress online wouldn't take the code so emailed customer services to be told once I've received the item and I want to keep it my account will be adjusted , first statement no £20 off so sent another email to be told sorry will send request again will show up on your next statement. Next statement came still no £20 off emailed again to be told sorry don't know what's happened will request again same thing happen on the next statement. so I called customer service to be told nothing is coming up on your account about the £20 off we need the code again i told them I would call back as it has been 4 months now so need to find code again. I phoned back 10mins later spoke to someone else to be told it has been rejected as it isn't your first order I told them it was my first order but the online ordering wouldn't take the code, she went off spoke to someone then said can I have your phone number as someone from accounts will call you back 1 week later still nothing. It is false advertising you never get the same answer and can now no longer email has its been down for over a week. Will never order from them again”

Helpful Report

Posted 9 years ago

“I orders a pushchair for my daughter I didn't receive the pushchair so I rang customer services who said that by looks of things I will not receive my order there fore she was going to cancel it and refund me the money , I wanted 5 days for my money even though she told me it would only take 2 days, I rang twice on the 5 th day and was told it would take 7 days to refund me which I wasn't happy about so the manager was meant to ring me back which he didn't so I rang them back and the woman told me she couldn't tell me a date when I will be refunded which I wasn't happy about I explained my 7 month old baby was without a pushchair and I didn't have a spare 309 pound to buy one from somewhere else and she put the phone down on me !”

Helpful Report

Posted 9 years ago

“Ordered a fridge freezer, it came on Thursday when We unpacked we found that the inside of the fridge was damaged, rang customer service, they offered to collect the old fridge freezer and deliever a new one on Tuesday, I explained I had no fridge freezer and that would leave me 4 days with no fridge with two children under 5 in the property very didn't care 3 different people I spoke to and not one of them was willing to help, there customer service was disgusting & when I've paid my account off I will never be using them again, I ordered my fridge freeze from another company which will deliever it on Saturday.”

Helpful Report

Posted 9 years ago

“Made an order and it advised me that Very were "awaiting stock" depite the email telling me both that the order had been placed and that they were also unable to fulfill it. Called up to clarify whether I was getting the item or not seeing as the money had left my account only to be rudely told by the customer service that I should have used my common sense and go buy it elsewhere.”

Helpful Report

Posted 9 years ago

“Where do I start......Worst company I have ever had dealings with! Customer service appaling and non existent! Do not log calls! Do not accept responsibility for faulty goods and pass the buck on to suppliers! Do not follow consumer rights act 2015 nor their own returns policy! Complaints department just as unhelpful and again passing Buck back to suppliers! Never use this company don't deserve your money! Will never shop with very again and will warn others! Something needs to be done about this dire company only have to see the thousands of poor reviews it receives!”

Helpful Report

Posted 9 years ago

“Waited over a week for my order to be delivered. Still waiting. Had an email saying it was on the way yet still not here. Shocking service”

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Posted 9 years ago

“Customer service is terrible, being lied to about information on more than 2 occasions, delivery awful, product updates awful. Never shopping here again, and if anyone is reading this and thinking about ordering from Very, please do not. Say clear!”

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Posted 9 years ago

“Bought a product. It was never delivered. They kept asking for more details. Forget about calling the customer service. It's terrible. The email address to complaint is Queries(at)very.co.uk (not email addresses allow in the review). And the address is Customer Excellence Sandringham house Sandringham Avenue Chelmsford, CM92 1LH or CM92 1LJ ( both work ) Please send letters!! It's the only way it works. Please complaint! !”

Helpful Report

Posted 9 years ago

“Placed a order for a sideboard, first one came damaged so returned. After ordering another I was charged delivery twice for the item , then the item was placed on my account twice. Contacted customer serices they stated this was not the case ,even though it was showing in black and white and my account . After getting no where on the phone and no response to serval emails , I decided to contact the ombudsman only then was my account rectified . I recieved no apology or explaination”

Helpful Report

Posted 9 years ago

“I started using ~Very 1 year ago when all my 15 year old appliances packaged up within 1 week of each other, so purchased a fridge freezer and washing maching first . Everything came direct from supplier, was contacted on delivery date and items arrived on time. After that purchased a dryer - the delivery date on that was a total mess about but since it wasn't urgent I waited nearly a month for it - but glad I did - as it works brilliant and looks brilliant with the matching machine. One year on purchased various carefully considered purchases on a need and not want basis. - This has served me well, as I always pays via Take 3 payments or a little bit more and my credit with them has increased but I have taken care with my purchases. All items arrived on time with no issues. I did have one cancellation, which I was quickly refunded - but the process was a little hard to figure out but persevered and it worked out fine. I short if you dont need to return anything I think its fine - I agree the customer service can be very hit and miss the one time I cancelled an item, But I still have to give 5 stars because it has worked very well for me.”

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Posted 9 years ago

“Non working site, non existing customer service, hung up twice on me. Avoid!”

Helpful Report

Posted 9 years ago

“I am behind in paying my account. It has gone to the arrears dept. I send the relevant forms to them they send to me to fill in and send back but each time they say they havn"t received them. I have a support worker helping me to deal with it because I suffer with depression. He has sent things to them which they say that they havn"t received. I filled in a budget sheet with my support worker and sent it to Very. Again they said they hadn't received it. That was in a phone call they made to me at 9pm at night. I had only just come home from hospital because I rang someone to say I wanted to die. And the police was called. My support worker rang them and gave them the details of my budget sheet over the phone. Very turned around and said that I spent too much money on food. So I should cut down on food in order to pay them more than the ten pounds a month that I am currently paying. I'm furious. I am dibeticI am on insulin. I have to eat. And I can't buy junk food because of having to watch my sugar intake.”

Helpful Report

Posted 9 years ago

“Placed a large order for furniture for living room and bedroom on 27th August 2016. Most items were in stock, given the option to choose preferred delivery date for available items. Since I wasn't moved to the property I selected 17th of September and the couple of items which weren't in stock were selected for 5th October delivery. On 17th September, out of all items I just got one tiny item delivered. Though under my account it kept showing delivery on 17th. There was no indication that there is something wrong with delivery. After delivery of just one item went online to chat with customer support, very unprofessional and unfriendly adviser told me that delivery could be on it's way, it can be as late as 9pm in the night. Spend whole day waiting nothing!! Next day spoke to customer service, they hadn't got a clue what happened. Second call same day, they start blaming the ArrowXL courier company they use for delivery, that they are the responsible for the delay. like I have hired the company. Appalling and pathetic excuse. Upon further chasing, next day I was told order has been cancelled by ArrowXL because they have damaged the parcel... wonder how come delivery company can cancel the order. I was told to place a new order, but now I have to wait because items I want aren't in stock anymore and it might take couple of months before they restock them. So that's the shortest way I can put my terrible experience together. After TERRIBLE experience with B&Q couple of years ago I thought it can't get any worse than that...VERY.co.uk proved me totally wrong. now B&Q seems like child's innocent mistake. I end up cancelling everything from Very, and went ahead with Cotswold Furniture, they are expensive but learnt my lesson, quality comes with the price. You pay peanuts, you get Very.co.uk!! So far experience with Cotswold has been great. Did not receive my items but it still on schedule. My advise to anyone who is planning to buy furniture from Very.co.uk. PLEASE DON'T. It's not worth the hassle, go for more trustworthy names out there. Unless you are ready to pull your hairs daily for a week!!!”

Helpful Report

Posted 9 years ago

“Ordered an iPad in their 'computing event'. iPad arrived but had crushed outer packaging due to it being sent in little more than a plastic bag. With the cellophane and security tag still in situ I phoned to arrange return. I was offered a 10% discount if I kept the iPad but this meant the purchase price would be less than the £450 minimum spend criteria to get the £100 'computing event' incentive credit. Very said I would still get the £100 credit but when I asked them to confirm this in an email they then said no I wouldnt get the £100 and because I had agreed to a discount on a damaged item I had waived my rights. Utter nonsense but they didnt care. I nevertheless photographed the iPad showing the cellophane and security was still in situ then posted it back to them followed up by several emails showing the wrapping etc hadnt been removed and under Consumer Rights Act either give me a full refund or I would refer this to small claims. Reluctantly they refunded in full but no apology. Despite my balance being zero they then did everything possible to avoid closing my account as I had repeatedly asked. When you call Ive no idea where their call centre is but advisors limited English makes it frustrating and difficult. I went elsewhere and wont ever go back.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,721 reviews