Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“this company should be shut as their customer service is awful....they just don't care”

Helpful Report

Posted 8 years ago

“Terrible customer service and delivery service! Had the phone put down on me 3 times and would not let me speak to the manager of the department! Delivery did not turn up on the day and now having to wait another 4 days! Will not be using very again”

Helpful Report

Posted 8 years ago

“Couldnt speak to a manager after the customer service kept hanging up on me. Spoke to Melody who refused to help me and said that no manager was available and she didn't know when they would be.”

Helpful Report

Posted 8 years ago

“since the end of june being of july this year iv had problems returning ghds to very. todate i have made 12 phone calls to very, after being hangup twice today on the phone to very i eventuly spoke to a young lady called thuli who has been very helpfull and hopefully will have my problem solved in the next 14 days.”

Helpful Report

Posted 8 years ago

“If you're thinking of buying from Very, think again!! I'm just sorry that I had to give them 1 star as 'Very Poor' doesn't begin to explain the awful service I have had. Absolutely disgusted by the way they treat their customers, the worst service I have ever had. I will NEVER EVER shop with Very again!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“don't order from them disgusting customer service offered credit and then declined the order when tried to buy the stuff by paying in full still declined my order and now I have to wait for my refund which will take 7 working days. total rip off.”

Helpful Report

Posted 8 years ago

“A regretted online shopping experience with shocking service, a poor website, false advertising and very rude customer service with responses that make you feel incapable of online shopping. Many of the exact same items can be found at a cheaper price on other websites and they are more likely to value your custom. I wish I had read the reviews before I shopped here. This company needs to be avoided.”

Helpful Report

Posted 8 years ago

“Order didn't arrive at collection point. Endless phone calls,on line chats to be told parcel is being returned to Very. I should be refunded in 10 days! Not good enough.”

Helpful Report

Posted 8 years ago

“Ordered 2 wardrobes, none of them arrived on the day they was meant to, then I got told one was out of stock but then the next day was told they were both on the van to be delivered the next day, then only one arrived called them back to be told wardrobe was cancelled an they would refund money same day for it not to happen to then be told up to 48 hours. Every time I called I was told different information. Would not recommend this company to anyone and will never use them again”

Helpful Report

Posted 8 years ago

“I recently became a Very.co.uk customer and am pleased with them so far. Ordered 2 pairs of expensive trainers and some speakers to enhance the sound on my laptop, all parcels arrived on time and driver was polite. Quality of goods ordered was excellent and a bonus that they're website was easy to use aswell.”

Helpful Report

Posted 8 years ago

“We ordered bed from Very, little did we know on ordering that the Bed was end of range. It came and had parts missing, we reported it and very gave us 20% off. Now however the beds headboard is faulty and the gas lift section of the bed sticks. Again reported it. But because we accepted 20% off for two missing slats. Very are trying to claim we now have no statutory rights... I will take this further... Bed not even 6months old... DO NOT USE THESE ROBBING CRIMINALS!”

Helpful Report

Posted 8 years ago

“I've just opened an account with very and after receiving my second order there was one item missing. Rang up customer service and they were extremly helpful and polite. Dealth with the issue quickly and refunded the item IMMEDIATELY. Despite the little mistake in the order i was impressed. Very good experience. Items arrived on time.”

Helpful Report

Posted 8 years ago

“Worst customer service I've ever experienced! Advisors are rude and extremely unhelpful! Wish I never bothered with an account with Very... don't bother shopping with them if your thinking about it, seriously not worth the hassle if you (heaven forbid) need to speak with them over the phone.”

Helpful Report

Posted 8 years ago

“Everything in the book I'm no fusser but the minute i put my order in with very it is a nightmare 3 months.The customer service don't have any decency on returning valls or emails & when you go on very contact us page it doesn't even let you email the complaint.I only made a mistake ordering a vacuum & it cost me over £60 in phone bills. appalled never will make a mistake with this company ever again.”

Helpful Report

Posted 8 years ago

“I forgot to pay off a pair of boss trainers before the interest period ran out and thought oh well i dont mind paying them off monthly but what they dont tell you is that the mininum payment is just the interest so on a £135 debt they will charge you £20 a month they dont make it easy to see your account details or the interest you are paying . I wont buy from them again”

Helpful Report

Posted 8 years ago

“I have been a customer with Very for a few years now. I have always paid on time. However I was absolutely astonished and upset that my latest statement, despite my paying well before the due date/cut off date for my BNPL (buy now pay later) items, I have been charged £42.interest. The previous statement clearly shows the payments made against the particular BNPL AND ALSO STATES BECAUSE I HAD PAID FOR EACH ITEM...ZERO INTEREST WOULD BE CHARGED!!! Yet Very have charged me interest and to top that, they have charged me a late payment fee of £12 yet I have paid!! Last night (2/11/16) I tried three times to rectify this matter with the most ignorant and rude customer service representative I have EVER had the misfortune of speaking to and they were in SA.. They thought is was a joke to leave me holding on the telephone whilst they supposedly credited this money back to my account. They were laughing amongst themselves then cut me off after 12 minutes, 14 minutes and then 20 minutes. Three phone calls and three times they cut me off. I have also sent three emails, still no reply. I haven't had my money refunded. No surprise there hey?? It's absolutely appalling that these thieving scum are blatantly getting away with this disgusting behaviour!! There appear to be hundreds of people experiencing the same or very similar problems. Something must be done about this but how?”

Helpful Report

Posted 8 years ago

“I wish I had read all the reviews for Very, I would never have opened an account with them, I thought they would be a reputable company! I ordered a pair of Ugg sandles for the summer I thought because I'd paid at lot for them they would last, the first time I wore them all the side studs came out the came away and I had a painful fall. The shoes had to be sent back, I phoned customer services who I explained I had no returns label the woman on the end of the phone said send them back get a proof of postage and they would refund me for postage, well my parcel went missing so after about 20 emails they asked me to write to The Department of excellence so I did but I sent it signed for post because I don't trust them, I couldn't believe that after not hearing from them I emailed them and there reply ?....the department of excellence has not received my letter! ...... Seems very dodgy to me”

Helpful Report

Posted 8 years ago

“Disgusting customer service, keep being, fobbed off, lied to and cut off as they don't know how to answer my query!!!! They don't bother to put notes on the accounts so you have to start the conversation from scratch - and they owe me a £25 pound credit but it's probably cost me more than that in phone calls!!! Don't order from them!!”

Helpful Report

Posted 8 years ago

“I have ordered a few times from Very and every time I have been impressed. It was easy to order and pay for my items. The delivery was excellent every time. Delivered on or before the expected delivery date, emails were sent to keep me updated, the delivery guys followed the comments on the order of leaving my parcels in the back garden and even put them in a place where they were kept dry as well as hidden from view. Actual product has also always been above my expectations. Would definitely recommend.”

Helpful Report

Posted 8 years ago

“Awful delivery experience and customer service was a nightmare to deal with when chasing the delivery”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews