Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

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“Ordered a tv in may and received a email after to have a date of delivery on the Friday of the week (2 days), delivery was between 3:15 and 5:15 as I was at work before, received a call from the delivery driver (XL) at 12:30 to say he has finished his round and could come early, I said I couldn't do earlier due to being at work and will be home at 3, he huffed and said fine, called the driver on the way home and it went straight to his voicemail, so I left him one to say I'll be home in 5 minutes. After a hours wait I received a text at 4 to say unable to deliver, I called the delivery company and expressed it was a birthday present and I need it by today which they told me they couldn't do and they do not deliver over the weekend round my postcode. I told them I want compensation as it wasn't my fault the driver finished early. They told me I had to call very. I called very they told me that it wasn't my fault and I could have 20% back off the price which I was happy to accept....nothing come back into my account. Called them again and was told that the customer service team wasn't allowed to authorise 20% only 10% so they had to listen to my calls to prove this. They did do and said it would be in my account in 7/14 days. Checked and nothing was there. Every time I called after that I either had the phone hung up on me or people would just say there's no notes and that they had to listen to the calls and once confirmed it would be in my account in 7/14 days, finally got my money in August.....but wasn't into my account that I was promised it was into my very account....I did not want that because after all that I wouldn't be spending any more money with them....finally received my money 2 days ago back to my card only taken 5 months for £97 to be given to me. The worst service I have ever had, most untrustworthy and unreliable company I have ever used and all they do is lie to you. I will never deal with this company again.”

Helpful Report

Posted 9 years ago

“Very started off OK but they're customer services and packaging/returns team have just got worse and worse! I get sent wrong items then it takes weeks of emails/phone calls to get a refund for them. I've also returned orders and they haven't refunded me for one of the items, saying they never received it in the package. This has happened twice in the past 4/5 months. They won't refund me on the most recent one because I've 'claimed for this reason previously'. Basically accusing me of stealing these items! Of course it wouldn't be their useless team not doing their jobs properly! Joke of a company :'D Hopefully this review will stop at least one person from using them!”

Helpful Report

Posted 9 years ago

“???????????????? this company is a total joke. I got charge £117 interest for a late payment fee. I was waiting for a statement i had requested when i pay the delivery charge that i also had to pay interest on as i had no idea the delivery charge was separate from the overall cost. Any contact with these people is a waste of time, they do not help you . Trading standards is my next call.”

Helpful Report

Posted 9 years ago

“Spent £300 on a mattress from you and I've got to say I love the mattress. The customer service I received however from your call centre was appalling...the fact I was never told that despite me paying £29 for you to take my old mattress away you would only do so if it was inside a bag, again I was never told this. A bag was never sent to me. I spoke with your customer services twice regarding delivery and never got told this. I never got an email stating this either. If it wasn't for the lovely delivery drivers who you hire at Arrow XL deliveries being so understanding and helpful I would have had to turn down the delivery all together. I spoke with someone in your customer services who was not only rude but unhelpful too! I was told they would send someone to collect it in 48 hours.... I live in a small two bedroom flat, where am I going to store a king-size mattress for 48 hours?!?! I think it's discusting that after speaking with the drivers that this happens all the time as they aren't provided with bags on the wagons and the customers are never sent them...meaning customers pay for removal and they are then refused this service on the day agreed and then have to store such a massive item. This is very very disappointing to say the least when spending so much and paying for removal too! You need to sort this system out because if it wasn't for the delivery men I would've refused delivery and it would've cost you not only a sale but a customer.”

Helpful Report

Posted 9 years ago

“I tried to order a children's slide from your website on 5.9.16. For some reason your website would not allow me to order this. So I phoned your customer services and spoke to Bongi. I explained the problem and she was very happy to help me. When I passed my bank details on to Bongi, I asked when my slide will be delivered to me. She was very confused as to what slide. Bongi didn't actually order anything for me, but took £49.99 out of my bank. I requested a refund and asked for a confirmation email to say my money will be back in my bank. Bongi informed me the refund will take 4-10 working days. I still hasn't received the email, so I phoned again and spoke to Carl on 6.9.16. I explained the problem, again, and said I want a confirmation email for my refund. Carl, same as bongi said he will send me an email and apologised for any inconvenience. Carl also told me the refund will take 4-10 working days. I, again, still haven't received an email, so I phone yet again, and spoke to Carol on 8.9.16. I asked to speak to a supervisor or someone higher up, so I can get this resolved. I wasn't able to talk to anyone. Carol then informed me that the very company do not issue out any emails. I requested a letter, to tell me the refund will be in my bank in 4-10 working days. Carol then informed me that the refunds take 10-14 working days. I am so frustrated by this whole process. I had money taken out of my bank, and no slide. I was given all the wrong information, and I wasn't able to talk to anyone higher up. I am disgusted with how the customer service team is ran. So I would like you to email me back with regards to me refund please. I am a very unsatisfied customer.”

Helpful Report

Posted 9 years ago

“I am being charged interest on a buy now pay later account which shouldn't have interest. I have nothing on take 3 account and still receive invoice asking for minimum payment or take 3 amount of £5 each? Have tried paying these to stop interest & still they charge me? Emailed customer services 1 week ago. Got generic e-mail stating that I would be contacted in 24 hours, still not had a reply. Sham customer service.”

Helpful Report

Posted 9 years ago

“Absolute joke. Brought a sofa out right. Had to wait over a month for delivery. Week before it was supposed to be delivered got an email saying there was a delay. And had to wait another month.”

Helpful Report

Posted 9 years ago

“Very owe me £39 and will not pay even though they admitted i am owed it”

Helpful Report

Posted 9 years ago

“Absolutely appalling customer service. Sideboard delivered damaged, despite phone calls and contacting CEO item hasn't been collected, it's been over three weeks. Disgusted”

Helpful Report

Posted 9 years ago

“Had charges on my account for goods/interest that should not have been there. Customer services said account was not interest bearing & I had fees to pay. I disputed & heard the customer service advisor tell her colleague I was a cow. Asked to speak to manager to then be magically told not free but I was right the charges were incorrect & the manager would call me back. No call back, placed comment on Facebook & was told not acceptable but still nothing back. Awful & I won't ever be ordering from an organisation who can charge you over £55 for goods/interest that shouldn't be charged & think it's acceptable to lie about why the charges happened & call me a cow for arguing my point.”

Helpful Report

Posted 9 years ago

“They don't even deserve 1 star but I have no choice. Customer service is absolutely shocking. With the amount of bad reviews i am reading this place needs to be shut down absolutely dreadful never known anything of the kind.”

Helpful Report

Posted 9 years ago

“Absoloutley apalling customer service. I purchased an xbox 1 last year, has been faulty since.”

Helpful Report

Posted 9 years ago

“Didn't deliver on time . 2 hours on phone trying to resolve things. Cut me off 7 times trying to get hold of manager , lied to about refund”

Helpful Report

Posted 9 years ago

“They sent me my order same product number as picture but completely different watch on line, called customer service told them want to order want the picture is showing said nothing they can do I said I used my 15 discount and want to use it on the watch I want no one person really understood English discusting customer service when no one understands or speaks English”

Helpful Report

Posted 9 years ago

“SHAMBLES!!!!!”

Helpful Report

Posted 9 years ago

“Absolutely appalling customer service. Would not recommend anybody signs up for an account with Very. Ordered a few items that I definitely paid of monthly to be then told my account was in arrears because I had missed payment (which I didn't) I then rang up to query this and was told that it was a mistake on there side and I was in false arrears and the arrears amount will be cleared within 24 hours. This wasn't cleared and received letters, text messages and emails demanding I make a payment. Called up again to question as to why I was told this was but cleared and hadn't. Basically this has been going on from May and the arrears still hasn't been cleared after being told from atleast 4 different very staff that this was definitely in false arrears and wasnt a mistake I had made. Resulted in me putting a complaint in and sending a letter to Very to explain how disgusted I am in there customer Service. Seriously never known anything like it! Always get told that you will get a call back and never do but there so quick to ring you when there chasing you for money. Absolute joke. DO NOT I REPEAT DO NOT SIGN UP FOR A VERY ACCOUNT!!!”

Helpful Report

Posted 9 years ago

“I ordered a mattress form the is company, they stated that it would be 7-10 days delivery this turned into two weeks, i was not overly bothered by this. It due for delivery on the 28th. I organised my mother to sit in and wait for delivery as i was at work that day on a 14 hour shift. I received confirmation that the product would be delivered between 7-9 by arrow xl and live tracking would be available on the day. My mother had arranged to have my two young cousins who she was baby siting be dropped at my house, they were dropped off at 08.40, they had not had much to eat as they thought they would only be there max 30mins -1hour so only had snacks with them. By 10.50 no mattress - so contacted very, very rude telephone staff kept me on hold for 25minutes while they tried to sort the problem, i gave up and call them back. I was then greeted by and equally rude staff member who stated that they do not give out times for delivery -basically stating i was lying - i asked at this point if i could rearrange the delivery as i wanted my mom to take the kids home for something to eat. they stated i could not and that the delivery company would call me 30minutes before and i could cancel at that point and then i would have to call back to rearrange a time. The delivery team never called the whole day and the mattress was not delivered. As it turned out on speaking to very the next day, the mattress was not on the truck or due to be delivered or in fact was in the warehouse at all. When i call very the next day , i did actually speak to a nice customer service lady called Angela who actually said sorry for the service i received ( first one to do it) and gave a direct free number to the delivery company - who did not answer the phone and kept me on hold and i never actually spoke to anyone at all because the wait times were stupid due to high call volume - i imagine from all the complaints they were receiving from disgruntled customers. After numerous emails between me and very they have actually refunded my delivery charge - after i showed photographic evidence that they do actually give out times via a text message and email so i was in fact not lying. the saga had a happy ending somewhat i received another text from the company who had arranged another delivery date without consulting me of the 2nd ( lucky i was off work ) and it has now been delivered. The service and care that received from very was not good , the customer service staff where rude and unhelpful ( except Angela) the company they use to deliver are impossible to get hold and un reliable i would not recommend them to anyone. I have paid off my account and will be closing it, this is the first last and only time i will use very services.”

Helpful Report

Posted 9 years ago

“Late delivery, poor service! Staff lied to me on the phone. Unable to deliver promises made. Wasted 2 days waiting in for a delivery that didn't come!”

Helpful Report

Posted 9 years ago

“This company is an absolute disgrace and should not be allowed to trade, my 3 year old daughter has not been able to sleep in her bed for over four weeks now because they decided not to deliver her mattress and now my wife has constantly been told for four weeks that they will be back in touch in 24hours every time she contacts them, she has now also been told her email is in a queue and will be dealt with when they get to it, is this so called queue FOUR weeks long and does this queue help my 3 year old daughter actually get the chance to sleep in her own bed tonight!?!?!?!? Or is this just your delaying tactics hoping we will give up and accept that we've paid for a mattress but are never going to actually receive it. VERY you are an absolute joke and I will be seeking legal advice if this is not rectified and my daughters mattress delivered within the next five working days.”

Helpful Report

Posted 9 years ago

“I have been a customer with very for the last 10 years and would purchase all my house appliances from them and can state that I have given more than £10,000 of business to very. I have purchased a Fridge Freezer last week and it was delivered to me as damaged on the right side of it which I only noticed once it's been brought to my first floor flat. However it is just the outer layer and it is working normally. I called customer service to inform them and because I just and baby 5 days ago, informed them that I don't want to go through all of the hassle of returning and re delivering and if they can offer at least £30.00 off the original price and 'Nabila', who is the worst customer adviser by the way just happens to give me a 5% discount which amount to £9.00 only. This is a disgrace for a company like very, and for sure you have lost a lifelong customer. Very rude customer advisers who will either get annoyed with customer, interrupt or being sarcastic to customer. I would never recommend anybody to purchase from very anymore.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,721 reviews