Very Reviews

"So annoyed with Poor customer service from Very item ordered with next day delivery, delivery not received and what a hassle to get redress, ha ha they offered to refund my delivery, and I should think so!!!! Last order with Very as there has been multiple issues with there delivery courier."

"Bad experience"

"I'm really disappointed as my logitech g29 racing wheel what I ordered it's says delivered and never happend, the driver delivered to the wrong address or I dont know, they sign it as well (wow) and also take a photo and the photo what they took cant see anything, they removed the pic and then again uploaded , very say they will investigate, when i ask for an update then call back on friday and then we will call you now in 48 hour (it was a birthday present as well.) I sign up for pay later witch also continues with hard searches and now I have to chase very every day to ask for an update but nothing."

"The Very App is so bad these days it\u2019s almost like the company has stopped caring, they clearly have no quality control before releasing updates to their products! The favourites has been broken for months, now you can no longer filter .. what next! \ud83d\udc4e"

"The Very App is so bad these days it\u2019s almost like the company has stopped caring, they clearly have no quality control before releasing updates to their products! The favourites has been broken for months, now you can no longer filter .. what next! \ud83d\udc4e"

"Absolutely terrible experience. Purchased a gaming PC for Christmas for my son. They sent it via Yodel (although Yodel is renowned for poor delivery they only use them as their director also owns Yodel, so as proper businesses wouldn't choose them Very will - look it up!)\r\n\r\nSo Yodel lost the parcel (stolen? Who knows?) and Very would NOT take ANY responsibility for their failed promised delivery date. As days went by, customer service service kept claiming it would be delivered the following day without any reason to expect Yodel to find the parcel, let alone attempt delivery.\r\n\r\nI eventual took legal action against Very which resulted in a Directors PA phoning me, who did try to resolve via Yodel, admitted she wasn't hopeful, so arranged for a 2nd to be sent, unfortunately by Yodel again, no surprises when it was delayed again\r\nThis time it was just sitting in a huge pile of undelivered parcel at my local depot. They refused to allow me to collect it, I just had to wait again for them to actually get around to delivering it.\r\n\r\nWith daily calls to the PA, she did manage to escalate it within Yodel. \r\n\r\nAlso took advantage of a discount if I took a 3 month interest free credit (they hoped customers default, then charge eye watering interest). Trying to make payment via their website was impossible. Everytime I filled I the payment details my bank needed my authorisation for the transaction, the bank App would pop up, I click confirm, but returning back to Very website to complete payment their website reloads, starting the process again. This means money is reserved by my bank for Very to collect, yet Very doesn't complete the transaction, starting the whole process again, reserving a 2nd, then 3rd amount. \r\n\r\nVoice recognition on their helpline is poor making it difficult to speak to anyone, or use the automated service. \r\n\r\nPaid off the balance in full and closed the account down."

"I am a model user of Very, never late with a payment, always pay more than the minimum payment, but for no reason at all at an awkward time for most, they have kindly put my interest rate up from 39.9% to 51.9%, no warning, they just did it.\r\nWhen I wrote this report before they contacted me for my details, but never made contact, when I called their underwriters to ask why the sudden increase, they simply said 'because we can' I said fair enough, so now I pay it out and never use them again."