Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't get me wrong the set up in terms of pricing, sales, returns and even deliveries (for the most part) is very good and actually shopping is very easy and straight forward. HOWEVER hit an issue or require simple answers that aren't available in the FAQs/Help section then you might aswell suffer with what ever issue you are having. Terrible terrible customer service, should never have gone non-UK based. Sometimes have to call 3/4 times just because you get cut off when agents don't know they have answered or don't like the sound of your query. When you don't get cut off questions or explanations are required to be said over and over again. Call backs are never adhered too, if a connection is lost you never get a call back out of courtesy, YOU have to call them back and sit on hold all over again. Just very very poor basic customer service. I dread having to call them, I have to make sure I'm comfortable and prepared for an emotional rollercoaster every time!!”

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Posted 8 years ago

“Very started well especially when the customer service was based in UK. I have been with Very for about 5 or 6 years now and my experience with the South African customer advisors is nothing to write home about I can see Very going into administration very very soon . I will NEVER buy from them until then . Stay away too”

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Posted 8 years ago

“i bought a hp laptop that included 12 mths free macafee. two months after purchase i had an e mail from macafee telling me my subscription had expired & asking me to pay for a renewal. i phoned very, after explaining to the very agent she gave me another number to call. i called this number, turned out to be hp support? the lady on there also gave me another number to call, that happened to be macafee. i told her it was not for me to ring around as it is the retailer (very) who sold me the item & up to them to sort this out. i phoned very again, explained the situation to their agent, he asked me to hold then transferred me to hp again?? i chose to buy this particular laptop, not just for the price but because it included the 12 mths free macafee that came with it.”

Helpful Report

Posted 8 years ago

“Ordered an "in stock" 3-seater sofa on 6 June, spent a month waiting for it to be delivered and it never turned up. It's now out of stock until September, according to the website - nobody from Very has ever bothered to advise me of this directly or apologise for the inconvenience and botched delivery process so far (2 failed attempts at delivery it from the third party courier, as they phoned to tell me on the day that Very had failed to give them anything to deliver on both occasions). After hounding customer services every day for the past week to cancel and refund the order, I have had to escalate this to my bank to get the money back, as each Very representative consistently lied to me saying "the person you spoke to previously didn't cancel the order, but I've cancelled it for you now." My online account still says 'order dispatched' while the tracking info says 'order cancelled by customer'. Truly unbelievable and dreadful experience. I've complained to Very directly but have had no response on that either. I can only hope that sharing my story will help others to avoid the same weeks on continual hassle. To add insult to injury, I received an email from Very this morning titled 'Have your say' urging me to review my recent purchase and share my shopping experience. A joke of a company that really does not seem to have any concern for its customers or their feedback, so the only way to stop this is to boycott them and encourage as many people as possible to stop reliving experiences like this over and over. Buyer, beware.”

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Posted 8 years ago

“No gut very?”

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Posted 8 years ago

“Does not even deserve one star! Was on hold for about an hour as very cocked up our order and tried to get us to pay out more for there mistake! Customer service hardly speak English And had an attitude problem and changed her story about 100 times! will not be ordering from very again and will be advising people to cancel there account”

Helpful Report

Posted 8 years ago

“Don't use the Very click and collect service. And then don't try complaining to the complaints department as they are completely useless.”

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Posted 8 years ago

“Archaic, innefective, untimely inefficient customer services. Takes fatmr too long to receive a reply to your online customer services form. Thought premium customer services numbers were confined to the last century.....abviously not. It's taken two months but I've finally managed to have my account closed.....good riddance.”

Helpful Report

Posted 8 years ago

“TERRIBLE customer service provided from start to finish. I have been trying to close my account down with this company - now on week 4 and having no luck! This is apparently down to the fact they owe me £4.20,,,,, and it takes them up to 8 week's to get payment to me!!!!! I would highly recommend that you avoid this company!!!!”

Helpful Report

Posted 8 years ago

“Where do I start with Very, it started when we were looking to purchase a new sofa, found a brilliant deal on very ordered on the 18th April delivery date given was before the 29th which we thought was perfect so come the 29th nothing no contact from very or the delivery company arrow xl after calling arrow xl they advise that they had a fire in one of there warehouses, and that they informed very to contact and customers and let the, know that there would be delays but nothing off very. We finally go a delivery date of the 6th may confirmed text the day before with a time slot, so we got rid of our old sofas (which proved to be a massive mistake) On the 6th may after booking time off work to wait in for our delivery nothing arrived or no contact from very or arrow xl, I then had to do all the calling round after finally get through to arrow xl they informed me that they couldn't find our sofas in the loading bay now this continued on 2 further occasions 15th May and then the 8th June and the same issue again arrow could not find our sofas in the loading area, at this point we contact Very to complain they did not seem bothered that we had been without anything to sit on since the 6th may, they did advise that they would cancel this order and re-order the same sofas but the price had gone up over £400 more they advise not to worry and once the order had gone through that would discount the diffrence, sofas finally arrived but now we have contact Very 4 times each call lasting over 40 minutes and still not had the diffrence back! I would recommend no one to use this absolute joke of a company customer services are a complete waste of time and very difficult to understand! DO NOT USE VERY !!!!!!!!”

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Posted 8 years ago

“Loads of hidden chargers . They robbers.. When I buy now pay 3 months interest free. It's a load of crap my bill is massive. £25 interest. Rang loads and I never get rang back .. stAy away”

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Posted 8 years ago

“Horrendous customer service DO NOT USE”

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Posted 8 years ago

“they sent me wrong delivery and not taking any action since may”

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Posted 8 years ago

“I purchased a hotpoint cooker from Very after 4 months of use the oven glass exploded? Very are taking NO responsibility and i still have this faulty cooker in my kitchen that they can not collect until 6th July. 10 days after this cooker glass EXPLODED. They are also not replacing this cooker that i paid £420 for! How can this be fair? I will be contacting the consumer rights act as this is absolutely disgusting that i have been treated like this and still left in danger. I will NEVER purchase from very again and id advise you no too either if this is how they treat their customer!”

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Posted 8 years ago

“'Very' awful! Holy hell, you'd have more luck asking a three year old to cure cancer than you would getting an intelligible response from these morons. Want to return an item? Good luck! You'll be put on hold for 20minutes, transferred to a dozen people, laughed at, and when someone does answer you can expect to be hung up on. Apparently consumer rights are as foreign as the call centre to this company. I wonder how quickly they'll want my attention when I refuse payment.”

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Posted 8 years ago

“What a joke of a company!!! Told me that my delivery will arrive twice they have lied. So you ring customer service up and no one speaks English what a joke I have now cancelled my account with them”

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Posted 8 years ago

“Absolutely disgusting service. Ordered two wardrobes - they sent text it would arrive Saturday 7-9am so I woke up early to wait for it. Got phonecall at 8:54am to say order not ready. Then after complaining, the lady on phone said she would personally contact me on daily basis to let me know progress of delivery. Never heard from her over a week. Asked to cancel and was told to do it online. Wasn't able to as their system showed it as past days due from their original date of delivery. Contacted them on Facebook. Made rubbish excuses up all day long to say my request in queue. Still haven't cancelled it after a whole blooming day. Never using again.”

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Posted 8 years ago

“Absolutely crap .... no one can speak English ... steer clear”

Helpful Report

Posted 8 years ago

“Waited in all day for a delivery and still waiting from arrow xl, tyres ring 22 times and still didn't get through . Tried to get through to very customer care and still no joy. Very bad service I have cancelled my account. I would never use the this service again and I strongly recommend you all do the same.”

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Posted 8 years ago

“Awful absolutely awful wouldn't recommend at all”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews