Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No gut very?”

Helpful Report

Posted 8 years ago

“Does not even deserve one star! Was on hold for about an hour as very cocked up our order and tried to get us to pay out more for there mistake! Customer service hardly speak English And had an attitude problem and changed her story about 100 times! will not be ordering from very again and will be advising people to cancel there account”

Helpful Report

Posted 8 years ago

“Don't use the Very click and collect service. And then don't try complaining to the complaints department as they are completely useless.”

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Posted 8 years ago

“Archaic, innefective, untimely inefficient customer services. Takes fatmr too long to receive a reply to your online customer services form. Thought premium customer services numbers were confined to the last century.....abviously not. It's taken two months but I've finally managed to have my account closed.....good riddance.”

Helpful Report

Posted 8 years ago

“TERRIBLE customer service provided from start to finish. I have been trying to close my account down with this company - now on week 4 and having no luck! This is apparently down to the fact they owe me £4.20,,,,, and it takes them up to 8 week's to get payment to me!!!!! I would highly recommend that you avoid this company!!!!”

Helpful Report

Posted 8 years ago

“Where do I start with Very, it started when we were looking to purchase a new sofa, found a brilliant deal on very ordered on the 18th April delivery date given was before the 29th which we thought was perfect so come the 29th nothing no contact from very or the delivery company arrow xl after calling arrow xl they advise that they had a fire in one of there warehouses, and that they informed very to contact and customers and let the, know that there would be delays but nothing off very. We finally go a delivery date of the 6th may confirmed text the day before with a time slot, so we got rid of our old sofas (which proved to be a massive mistake) On the 6th may after booking time off work to wait in for our delivery nothing arrived or no contact from very or arrow xl, I then had to do all the calling round after finally get through to arrow xl they informed me that they couldn't find our sofas in the loading bay now this continued on 2 further occasions 15th May and then the 8th June and the same issue again arrow could not find our sofas in the loading area, at this point we contact Very to complain they did not seem bothered that we had been without anything to sit on since the 6th may, they did advise that they would cancel this order and re-order the same sofas but the price had gone up over £400 more they advise not to worry and once the order had gone through that would discount the diffrence, sofas finally arrived but now we have contact Very 4 times each call lasting over 40 minutes and still not had the diffrence back! I would recommend no one to use this absolute joke of a company customer services are a complete waste of time and very difficult to understand! DO NOT USE VERY !!!!!!!!”

Helpful Report

Posted 8 years ago

“Loads of hidden chargers . They robbers.. When I buy now pay 3 months interest free. It's a load of crap my bill is massive. £25 interest. Rang loads and I never get rang back .. stAy away”

Helpful Report

Posted 8 years ago

“Horrendous customer service DO NOT USE”

Helpful Report

Posted 8 years ago

“they sent me wrong delivery and not taking any action since may”

Helpful Report

Posted 8 years ago

“I purchased a hotpoint cooker from Very after 4 months of use the oven glass exploded? Very are taking NO responsibility and i still have this faulty cooker in my kitchen that they can not collect until 6th July. 10 days after this cooker glass EXPLODED. They are also not replacing this cooker that i paid £420 for! How can this be fair? I will be contacting the consumer rights act as this is absolutely disgusting that i have been treated like this and still left in danger. I will NEVER purchase from very again and id advise you no too either if this is how they treat their customer!”

Helpful Report

Posted 8 years ago

“'Very' awful! Holy hell, you'd have more luck asking a three year old to cure cancer than you would getting an intelligible response from these morons. Want to return an item? Good luck! You'll be put on hold for 20minutes, transferred to a dozen people, laughed at, and when someone does answer you can expect to be hung up on. Apparently consumer rights are as foreign as the call centre to this company. I wonder how quickly they'll want my attention when I refuse payment.”

Helpful Report

Posted 8 years ago

“What a joke of a company!!! Told me that my delivery will arrive twice they have lied. So you ring customer service up and no one speaks English what a joke I have now cancelled my account with them”

Helpful Report

Posted 8 years ago

“Absolutely disgusting service. Ordered two wardrobes - they sent text it would arrive Saturday 7-9am so I woke up early to wait for it. Got phonecall at 8:54am to say order not ready. Then after complaining, the lady on phone said she would personally contact me on daily basis to let me know progress of delivery. Never heard from her over a week. Asked to cancel and was told to do it online. Wasn't able to as their system showed it as past days due from their original date of delivery. Contacted them on Facebook. Made rubbish excuses up all day long to say my request in queue. Still haven't cancelled it after a whole blooming day. Never using again.”

Helpful Report

Posted 8 years ago

“Absolutely crap .... no one can speak English ... steer clear”

Helpful Report

Posted 8 years ago

“Waited in all day for a delivery and still waiting from arrow xl, tyres ring 22 times and still didn't get through . Tried to get through to very customer care and still no joy. Very bad service I have cancelled my account. I would never use the this service again and I strongly recommend you all do the same.”

Helpful Report

Posted 8 years ago

“Awful absolutely awful wouldn't recommend at all”

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Posted 8 years ago

“Worst customer service I have ever received. Ordered an electric hob and it arrived at a collection point absolutely battered and dented. It's taken 5 attempts to try and return it and it still hasn't been returned. I keep arranging a collection where I have to wait in from 7am to 7pm and no has come on 5 occasions. Will never use very again! And the people on the phone are rude and hang up on you!”

Helpful Report

Posted 8 years ago

“I ordered two combi TVs & used a SAVE 20 discount code (£20 off orders over £200). I had meant to order two freeview TVs & my order was cancelled by an agent within a few minutes so that I could reorder correctly however it would no accept the voucher code. Conversations with agents initially looked positive but then said they could not help because it was an on line purchase. Have arranged for the TVs to be returned & will close my account”

Helpful Report

Posted 8 years ago

“Ordered a wardrobe on 22nd May, got given a date, didn't come because it was lost, so got given another date and in the day it didn't come because it was damaged so got told to order it again. We did so and got charged AGAIN, later sorted out, and given another date for delivery, today the 19th June, and it hasn't come, saying it's still stuck in the warehouse. Told we would receive a call to help, but we havent. Terrible customers service. Terrible company and will make it my goal for the week to spread as much terrible truths about your company. And have fun while doing it.”

Helpful Report

Posted 8 years ago

“I wasn't aware that Very used YODEL as a courier company??? I was waiting in all day for a delivery when I received an email saying driver had left a card!!!!! What I was sitting waiting I phoned the mobile number it went to answer machine I sent a text also, so I decided to contact YODEL first was advised by agent the driver didn't even go to my address and parcel would be rescheduled for Saturday, rang customer service number at VERY the first non English speaker hung up on me when I explained why I was calling, I rang back and was asked all my details told I would need to wait a minute after 15 Minutes I hung up, rang back this morning and advised wanted to make a complaint I was advised parcel would be out Monday!WHAT!!!!! OH COME ON GET YOUR SELFS TOGETHER SOME WAY TO RUN A COMPANY SO I WILL ALSO BE WRITING TO HEAD OFFICE , If I don't get my goods today I will cancel the order and get my money back , but a useless customer service team I,m trying to think of another word rather than shambles never again”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews