Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service DO NOT USE”

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Posted 8 years ago

“they sent me wrong delivery and not taking any action since may”

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Posted 8 years ago

“I purchased a hotpoint cooker from Very after 4 months of use the oven glass exploded? Very are taking NO responsibility and i still have this faulty cooker in my kitchen that they can not collect until 6th July. 10 days after this cooker glass EXPLODED. They are also not replacing this cooker that i paid £420 for! How can this be fair? I will be contacting the consumer rights act as this is absolutely disgusting that i have been treated like this and still left in danger. I will NEVER purchase from very again and id advise you no too either if this is how they treat their customer!”

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Posted 8 years ago

“'Very' awful! Holy hell, you'd have more luck asking a three year old to cure cancer than you would getting an intelligible response from these morons. Want to return an item? Good luck! You'll be put on hold for 20minutes, transferred to a dozen people, laughed at, and when someone does answer you can expect to be hung up on. Apparently consumer rights are as foreign as the call centre to this company. I wonder how quickly they'll want my attention when I refuse payment.”

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Posted 8 years ago

“What a joke of a company!!! Told me that my delivery will arrive twice they have lied. So you ring customer service up and no one speaks English what a joke I have now cancelled my account with them”

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Posted 8 years ago

“Absolutely disgusting service. Ordered two wardrobes - they sent text it would arrive Saturday 7-9am so I woke up early to wait for it. Got phonecall at 8:54am to say order not ready. Then after complaining, the lady on phone said she would personally contact me on daily basis to let me know progress of delivery. Never heard from her over a week. Asked to cancel and was told to do it online. Wasn't able to as their system showed it as past days due from their original date of delivery. Contacted them on Facebook. Made rubbish excuses up all day long to say my request in queue. Still haven't cancelled it after a whole blooming day. Never using again.”

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Posted 8 years ago

“Absolutely crap .... no one can speak English ... steer clear”

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Posted 8 years ago

“Waited in all day for a delivery and still waiting from arrow xl, tyres ring 22 times and still didn't get through . Tried to get through to very customer care and still no joy. Very bad service I have cancelled my account. I would never use the this service again and I strongly recommend you all do the same.”

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Posted 8 years ago

“Awful absolutely awful wouldn't recommend at all”

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Posted 8 years ago

“Worst customer service I have ever received. Ordered an electric hob and it arrived at a collection point absolutely battered and dented. It's taken 5 attempts to try and return it and it still hasn't been returned. I keep arranging a collection where I have to wait in from 7am to 7pm and no has come on 5 occasions. Will never use very again! And the people on the phone are rude and hang up on you!”

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Posted 8 years ago

“I ordered two combi TVs & used a SAVE 20 discount code (£20 off orders over £200). I had meant to order two freeview TVs & my order was cancelled by an agent within a few minutes so that I could reorder correctly however it would no accept the voucher code. Conversations with agents initially looked positive but then said they could not help because it was an on line purchase. Have arranged for the TVs to be returned & will close my account”

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Posted 8 years ago

“Ordered a wardrobe on 22nd May, got given a date, didn't come because it was lost, so got given another date and in the day it didn't come because it was damaged so got told to order it again. We did so and got charged AGAIN, later sorted out, and given another date for delivery, today the 19th June, and it hasn't come, saying it's still stuck in the warehouse. Told we would receive a call to help, but we havent. Terrible customers service. Terrible company and will make it my goal for the week to spread as much terrible truths about your company. And have fun while doing it.”

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Posted 8 years ago

“I wasn't aware that Very used YODEL as a courier company??? I was waiting in all day for a delivery when I received an email saying driver had left a card!!!!! What I was sitting waiting I phoned the mobile number it went to answer machine I sent a text also, so I decided to contact YODEL first was advised by agent the driver didn't even go to my address and parcel would be rescheduled for Saturday, rang customer service number at VERY the first non English speaker hung up on me when I explained why I was calling, I rang back and was asked all my details told I would need to wait a minute after 15 Minutes I hung up, rang back this morning and advised wanted to make a complaint I was advised parcel would be out Monday!WHAT!!!!! OH COME ON GET YOUR SELFS TOGETHER SOME WAY TO RUN A COMPANY SO I WILL ALSO BE WRITING TO HEAD OFFICE , If I don't get my goods today I will cancel the order and get my money back , but a useless customer service team I,m trying to think of another word rather than shambles never again”

Helpful Report

Posted 8 years ago

“Like everyone else says. The customer service is rubbish. They hire people who don't have a good understanding of English. Also it takes about 15 mins to speak to someone then they seem so distant and unwilling to help. Do not expect any good service from very”

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Posted 8 years ago

“Horrible company! Do not get involved with them! It should be closed down”

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Posted 8 years ago

“Please please please people take not of these bad reviews this is the worst company you will ever deal with. The customer service is by far the worst I have ever come across. week 11 I am still trying to arrange a return. You never get an English advisor please just avoid at all costs.”

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Posted 8 years ago

“they do not want to take back large faulty items, foreigners from customer service keep you waiting then hang up, they are a disgraceful service”

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Posted 8 years ago

“First and last time I ever use Very. Half my order hasn't arrived and they told me they would reordered it but it still hasn't arrived and now when I try to call the customer service line either the line goes dead or nobody bothers to answer the phones. I want a refund now!”

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Posted 8 years ago

“I purchased a £550 TV from Very, first time I have used them and was happy up until my order was processed. 7 weeks on and I still don't have my TV despite numerous calls and emails to resolve it. The thing which annoys me the most, is that they won't call, email or even text you to let you know what's happeneing. Just terrible customer service. They scheduled delivery, them didn't turn up at all - and no contact. I booked a day off work to take the delivery also. Honest opinion, save your time, money, and phone bill and purchase elsewhere. I wouldn't be returning even if they paid me.”

Helpful Report

Posted 8 years ago

“Awful experience would never use this company again, so here goes, ordered a garden table and chairs 23rd April 2017 got told delivery would be 22nd may by their delivery company arrow XL, waited in all day for a no show, contacted very who said if it doesn't arrive in 8 days to ring them back, couldn't get hold of delivery company their phone were just ringing out after 8 days very then told me they were still waiting for it to come into stock, by this time I had waited over 6 weeks, when I read the reviews people were saying they had just ordered and how quick delivery was, so I done a review myself saying mine still hadn't turned up, they refused to put bad reviews on their site they only want good reviews so be careful, nearly 7 weeks on I have rang up to cancel my order because they wanted me to pay for something that still wasn't here I explained why I wanted to cancel and they didn't want to know or wouldn't find out what was happening with the order”

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Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews