Name: Very
Rating: 1.71

“Absolutely hopeless their call centres leave you holding on the line and then hang up. I had to make 3 calls and then was told that an order which I had a delivery date for had been cancelled without any notification. Do not use this company they do not know meaning of customer service.”

Helpful Report

Posted 8 years ago

“Absolutely appalling company! Six weeks on and still haven't received my parcel. Was told on delivery tracker it had arrived at my address and Very are still no nearer to telling me where it is or offering me a refund. They tell you they'll respond within 24 hours but your usually looking at 7-10 days. Certainly won't be ordering from these again! I've never had trouble with any other company who have misplaced a package, these things happen and an explanation should be offered along with a refund or replacement.”

Helpful Report

Posted 8 years ago

“Absolutely appalling company! Six weeks on and still haven't received my parcel. Was told on delivery tracker it had arrived at my address and Very are still no nearer to telling me where it is or offering me a refund. They tell you they'll respond within 24 hours but your usually looking at 7-10 days. Certainly won't be ordering from these again! I've never had trouble with any other company who have misplaced a package, these things happen and an explanation should be offered along with a refund or replacement.”

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Posted 8 years ago

“If you want furniture do NOT order from Very. We've just received a bed with damage to all of the corner parts, on top of this when we called they told us we would have to wait 7-10 days for a replacement despite the fact we have no bed for our daughter. When we asked to make a complaint or speak to a manager we were told that was not an option and that someone would call us back in order to deal with our issue. Now we have no bed, no idea what is going on and not even an apology. I'll never use Very again after this issue, worst customer service I've ever had.”

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Posted 8 years ago

“Really poor customer service, after receiving a message that the arranged delivery - for which I had taken the day off - would not happen we contacted Very, the agent was unable to comprehend our problem or displeasure. The supervisor refused to take over the case, and eventually the agent offered a £10 discount. This is the very last time I purchase from very!”

Helpful Report

Posted 8 years ago

“Been a customer for a long time but had nothing but lies and delays about a faulty sofa bed.. lost count of the times I've contacted to be fobbed off with lies.. total unorganisation and confusion.. looking now at how to officially complain about their service”

Helpful Report

Posted 8 years ago

“Very sent out 3 appliances all of which were damaged I complained for an exchange under 12 month warranty guarantee all seemed well at first....! until I noticed Very had charged my account without my notice or consent for each subsequent exchange causing interest charges & unpaid fee costs without asking or informing me they charged the account twice on exchange repair/replace guarantee for an appliance which was fully paid for. The people at Very were so condescending, telling lies & being very underhand in bullying you for payment of money making out it was all your fault considering a receipt on the statement shows you fully paid for the appliance outright the Very people with `scouse` accents were the worst kind being extremely bullying towards a polite customer trying to complain with good cause paying for damaged goods which Very will not take reasonable action for blaming a well known supplier for the damages. All damages were reported in the 1st instance certified by the delivery agents. Very pass the buck at every available opportunity especially the ones with the `scouse` accents. They constantly hound you & make every excuse possible to lay blame elsewhere. In consumer Law The point of sale is where you deal with goods/returns/damages as the point of sale or supplier took the money. Shoppers of Britain please please please.......this is my experience `You have been warned`STAY WELL AWAY FROM THESE PEOPLE` they are an absolute disgrace. This has been ongoing for over 3 months & counting.... charges are still being added to an account which was fully cleared & we still have damaged & faulty goods.”

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Posted 8 years ago

“AVOID at all costs! I wish I had read these comments before I buy from them. Very is a fraud. very bad customer service. I have been charged 60 more for something thats not my fault!”

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Posted 8 years ago

“Tired to buy something and directed me to a credit card application, eventually got trough to the payment section but it kept crashing. Their deliverer expect people to wait in all day for them (7am to 8pm), do not provide a time slot. Stick with Amazon”

Helpful Report

Posted 8 years ago

“They did not live up to what was shown on the site. Poor wrapping. The three dresses I ordered arrived crushed and nasty looking. Scratchy man made cheap materials used. Very disappointed. Sent them all back.”

Helpful Report

Posted 8 years ago

“Delivery was 10 days later than the promised date, which was 2 weeks from my order. I raised a complaint, which was passed from one department to another and finally responded to after 6 days with a cursory 'your product has now been delivered' message. Avoid at all costs”

Helpful Report

Posted 8 years ago

“LEARN FROM THE AWFUL EXPERIENCE I HAVE HAD WITH THIS COMPANY AND THEIR DELIVERY SERVICE AND LOOK FOR AN ALTERNATIVE SUPPLIER, PARTICULARLY IF YOU PAY IN CASH. I will detail the reasons below. I ordered a three door, 2 drawer mirrored wardrobe on 4th July. I opened an account and paid cash. It was meant to be delivered in three sections with an assembly section. As scheduled on 19th July the driver arrived and was in a hurry as he was late. He delivered one section, I said there should be three sections, but he said no that was everything. There was no time to check the goods as he was out the door before I could turn around. I asked about a signature and he just said. No. That was the extent of his vocabulary. There are no contact details for PANTHER DELIVERY SERVICES despite multiple text messages. I received a text saying they had not been able to deliver my goods as it had not been received in the depot, please email. I emailed 11 days ago, received a reply about 6 days ago asking me about the order, I REPLIED AND HAVE NOT HAD ANY RESPONSE. As there was only one section, I phoned customer Very Customer Services which are located in Johannesburg, South Africa. Their representative said that they would check it out with the supplier and phone me back in two hours. I waited and now over the last 12 days I have made 6 PHONE CALLS TO CUSTOMER SERVICES at VERY.co.uk and 2 phones to CUSTOMER SERVICES SHOP DIRECT (which are also in Johannesburg) trying to resolve this issue. All I wanted was the rest of the order delivered. I had paid for it. Customer Services are polite, working from a script and I have found out that when they tell you they will contact you by email or phone that they are not allowed to do this. I have wasted over 8 HOURS ON THE PHONE speaking to 8 different customer service representatives from VERY.Co.UK AND 2 FROM SHOP DIRECT just asking them to COMPLETE THE ORDER. I have been taken around and around in endless circles. When they say they will contact you they don't do this. No action is taken although they say they are dealing with it. The only solution it seems as I paid with a cash account is either a) for me to REBUY the product again and they return my original payment which will take up to 14 days. SO I PAY TWICE FOR A PRODUCT I HAVE NOT RECEIVED with no guarantee that I will receive it. OR B) To cancel the order, arrange for the section of the wardrobe to be returned and they refund the money over the next 14 days. I have chosen second option. However, they cannot confirm by email if and when this money has been refunded. I must keep checking my account to make sure it has been done. IF THERE IS A PROBLEM AFTER 14 DAYS WITH THE REFUND I MUST CONTACT CUSTOMER SERVICES. THIS IS A TERRIBLE SERVICE AND UNACCEPTABLE TREATMENT OF CUSTOMERS FROM A MAJOR SUPPLIER. I wrote to the COMPLAINTS DEPARTMENT four days ago and although they say they respond in 24 hours, I have yet to receive a reply. I AM A VERY DISSATISFIED CUSTOMER and I feel sure this service fails to meet Trading Standards. M. Usher-Patel”

Helpful Report

Posted 8 years ago

“Within days of receving my washing machine from Very it had a error code on it. I contacted Very to exchange the appliance but they insisted I had to re order and this going to cost me a further £107 more. After numerous telephone calls to their very incompetent customer services I decided to just have the faulty machine collected. This proved to be a nightmare and after many costly telephone calls to Very they finally collected the faulty appliance after 6 week. It was extremely inconvenience and difficult trying to store a very large bulky appliance in my home whilst waiting for it to be collected. I would strongly recommend that people avoid this company”

Helpful Report

Posted 8 years ago

“Very (Shop Direct) took a direct debit payment that put my very account in credit because 'they say' their system did not recognise that I had paid off what I owed and my account was clear, and that it would take 10 days to be re-credited, not a happy chappie, would not recommend then, very POOR customer service, difficult to understand their call centre operators, seems like the are in a different country”

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Posted 8 years ago

“Bought a Hoover a few months ago which has broken. Customer services says they can't access account as it's been closed but bad says they should have it on file for at least 2 years. Customer services are diabolical. Had phone put down on me twice as they couldn't help.”

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Posted 8 years ago

“Supplied damaged goods. Picked up goods but have never processed the refund. Having to go to the credit card company to get money back.”

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Posted 8 years ago

“Ordered two TVs. One was delivered with broken screen. Numerous phone calls and still have not replaced the damaged TV or refunded the money. They have had our money for over six weeks.”

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Posted 8 years ago

“I ordered a car seat which was due for delivery in two weeks. After two weeks had passed with no sign of the order I contacted Very. They said to ring back in 48 hrs for an update. Called back but still no sign of the order. They could not tell me how long it would take as they had no contact with the supplier of the set. I couldn't understand how they could sell something they don't have and have no way of finding out where it is.”

Helpful Report

Posted 8 years ago

“I have shopped with Very for the last couple of years or so. I have always found it really convenient, particularly with the Buy Now Pay Later & the free Collect+ service. I have spent hundreds of pounds with them and intended to continue to do so until last night when an item went AWOL & the service I received was beyond belief! The gentleman I spoke to told me he couldn't help me until tomorrow, said that the Collect+ location was closed so couldn't call (they weren't), told me he can't do anything because "people make stuff up" so he had to check and said it will probably be delivered "tomorrow or something". After almost an hour I gave up and had to wait until this morning to attempt to resolve the situation (which is still ongoing). He told me he was the best person to speak to, he was the one to help me - yet he was doing nothing to help me! He told me there were no senior members of staff I could speak with, only him and his colleagues. No team leader, supervisor or manager as "they don't work that late". He also told me that he and his colleague had no access to email when I asked him to confirm in writing that he can credit my account. Needless to say, nothing was credited and I was back on both the phone and live chat this morning. These guys are not only rude, they're incompetent. I refuse to EVER shop with you again....I hope you go into administration! & looking at other comments on here/social media, it's a possibility with all the negative reviews! Thank god!”

Helpful Report

Posted 8 years ago

“Not enough space for me to go through the list of phone calls, emails, non returned calls regarding my faulty tv. Even trying to return was a nightmare!!! Do not deal with, support centre is someone walking round a building g site with a laptop in Africa!!!”

Helpful Report

Posted 8 years ago

Very Reviews