Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website does not work well. I tried to order a £7 item and it ran a credit check and tried to set me up a credit account. All I wanted was to pay by debit card. Then I tried the 'close account' function (after having to search Google to see where that function was) and it would not accept the input. I tried to request a 'close account' another way and it failed. Rubbish, offering products and trying to trick people into credit accounts. Terrible, this company has no integrity, no intent to do business fairly.”

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Posted 8 years ago

“Hello Just to say I'm not one for complaining but your company has caused me so much stress and upset. You are the worst company I have ever tried to buy anything from , I will never ever try to buy from you again and I just want my money back as soon as possible you have caused me so much stress that I don't want to buy anything from you and I will be telling everyone I know to not bother as it's just stressful and you sell items that are not in stock (false advertisement) you have already taken the money from my account (before you have fulfilled my order) to have me wait 3 weeks for a tumble dryer when I can get else where in 5 days. I tried calling twice Your phone line twice was breaking up, your advisors sent me to the wrong place. Your delivery people don't deliver to my area apart from Tuesday's and Thursday's! And then when they finally call to arrange delivery they call again 2 days later to say out of stock. I Am disgusted at the quality of service and it has ended up me in tears, it shouldn't be that way you are suppose to make it easier not more stressful! I just want my money back and to have this over and done with, I have never been so let down by company and it infuriates me that you took the money before you fulfilled my order!”

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Posted 8 years ago

“everything possible”

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Posted 8 years ago

“Similar to one of the previous reviews I too purchased a laptop which wouldn't connect to the Internet. I have been trying to return it to Very and have waited in for two days for YODEL to collect it. Latest email received from Very says if they can't find anything wrong with it they will send it back. All this within 30 days of purchase. I will never order anything from VERY again. Diabolical customer service.”

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Posted 8 years ago

“either incompetent or con merchants - i wonder which”

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Posted 8 years ago

“AWFUL!!!!! x2 faulty £600 laptops received - 1st the keypad didnt work and the 2nd is literally bent and they want me to call HP again (who just so happen to not be open till next week!) so they can come to my house and look at it to agree its bent!!! Nearly a month since ordering the 1st and still no laptop to use! Should have know as laptop i purchased before (around 2013) had to be replaced as had a german keyboard! Never a manager available and the department you need is always closed! Shocking!”

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Posted 8 years ago

“Very is the most unprofessional fraudulent company to be ever created in the market of online shopping. Please avoid and please do not make the mistakes of trusting this company with your money. There is no trust with in this company. Very have a call base in an international country who are not capable of their job. They are not trained to be a costumer service advisor. The advisors have a habit of not continuing the phone call and disconnecting the call as and when they please. I’m due to be getting married in a weeks time 20/10/17. Items I have bought and paid for is worth £329. Furniture for my new home. 2 weeks after delivery nothing had been sent to my address Having £329 taken out of my account to not have the items in my possession is basically fraud. Requested to speak to a manager however on all occasions I have been told there is no management available. No courtesy to say that the manager will call you back. Please please please take my advice and do not give this company a penny as there is no way to track your money once taken out.”

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Posted 8 years ago

“I saw a lovely bed frame witch i decided to buy advertised as from £299 to £701 choose bedframe no mattress went to basket and it came up as £439 so i went back and tried all buying options you cannot buy this bedframe for £299 so i phoned customer services to only be disconected during call rang again to be put through and just have somone banning the phone rang again once more only to be disconected again then tried live chat only to be told the price of the bed went up because i chose a colour did not matter what i did was not possible to buy this for £299 was then told i no this is confusing so sorry NOT CONFUSING FALSE ADVERTISING AND VERY DECEPTIVE.Iam so angry about the way the chat infered that it was me who was stupid i will never shop with very again.”

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Posted 8 years ago

“I didn't realise that when you paid towards buy now pay later goods, that you also had to make a payment towards a monthly minimum payment. Very reported a missed payment to the credit reference agencies and refused to get this taken off. I had been a good customer and paid things off quickly, as they admitted at Very. Oh well what can I say. Misleading information and poor customer service to say the least. Good bye and good riddens to Very. My advice is to stay away. My account is now closed !”

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Posted 8 years ago

“Ordered goods but 10 days later still not arrived. Both Yodel and Very customer service are atrocious .....wish me luck that the goods arrive soon!!! Avoid them at all costs!”

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Posted 8 years ago

“Had never missed a payment until I unfortunately lost my Job, as soon as I got another job I caught up very quickly but the company was unsimpatheric and sent me a email saying I could no longer order and are closing my account when the balance is settled anyone could loose their job and I have accounts elsewhere that were very understanding and happy to keep me as a customer. Very unhappy with very”

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Posted 8 years ago

“They didn't send me what i ordered and then refused to admit I had ordered the additional item despite the fact the sent me a confirmation email”

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Posted 8 years ago

“Rip off company don't go anywhere near them.”

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Posted 8 years ago

“Most disgusting company I have ever dealt with. My account was deleted for no apparent reason, when I contacted VERY, I was informed that a mistake was made. I ask how this could be fixed and was informed that I would need to file a complaint. Guess what! The complaints department does not have a contact number. I have now spent over 3 days waiting for them to call me back and still nothing. Disgusting and disgraceful customer service. Good bye”

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Posted 8 years ago

“Always hard to resolve any issues and if you shop with Very you’ll have lots of issues! They use a very sharp practice to get you to buy more, they give you two months notice that unless your balance is in excess of £1000 your interest rate will increase by about 10%. This is only to get you to purchase more on your account, there can be no other reason but then to top that they still charge the extra interest even if your account balance exceeds £1000! This has happened twice to me and it takes many calls to their ‘customer service’ dept, usually ending up with having to make a complaint to get the matter put right. Many people wouldn’t go through the hassle so they gain two ways. Once my account is paid off I will never use them again even though I have been a good customer of many years standing.”

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Posted 8 years ago

“Failed to deliver a paid for £800 fridge freezer without any notice, and then failed to contact me the next day about when they would deliver it. When I rang them, they had no answer as their 'system was down'. Quite obviously never had the item in stock and were scrambling to find one. Shockingly bad.”

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Posted 8 years ago

“Waiting three days for a delivery, rearranged didn’t turn up but yodel said they left a card saying they been but they hadn’t, charged my account before even receiving the goods. Sent e mails no response very poor customer service. Would not use again.”

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Posted 8 years ago

“AVOID AT ALL COSTS!!!! HAVING A MAJOR ISSUE WITH A RETURN/REFUND. ITEM REFUSED TO BE REFUNDED AND THEY SAY THEY HAVE SENT ITEM BACK TO ME WHICH THEY HAVE NOT. I have now looked at others review and think its time Trading Standards step in.”

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Posted 8 years ago

“Everything went wrong... There was problems with their telephone lines. Their customer service was appalling. Staff were unhelpful and incompetent!”

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Posted 8 years ago

“poor customer service have cancelled my account will never order with very again !”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews