Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, 1 star is generous!”

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Posted 8 years ago

“Thief's that's all I gotta say about very 😤😤”

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Posted 8 years ago

“Terrible customer service had a fridge freezer for two day it broke they wanted to leave me for over 1 week with no fridge I'm 7 month pregnant and a two year who's medication has to be refrigerated , they did not care after 3 days of constant phone call and being cut of nemeours time I took my custom else where , now fight for compensation for food I lost , they had the cheek to offer me £10”

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Posted 8 years ago

“Terrible customer service, sent the wrong order and never bothered replying to my emails or anything, avoid buying from them!!”

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Posted 8 years ago

“Avoid buying anything from Very. One of the worst service received and still waiting on my order. STOP STOP STOP STOP - AVOID BUYING FROM VERY.CO.UK”

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Posted 8 years ago

“Avoid buying anything from Very. They should be stopped operating with such a bad service. when you call them you can hear anythign at all .”

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Posted 8 years ago

“Very poor customer service got a fridge freezer delivered today .it was the one with the water dispenser at front on putting water into the tank it ran straight out so phone very and they where not intrested at all they said repair had nothing to do with them which I found shocking as it was 3 hr old. They told me to contact the manufacturer of the fridge. Totally disgusted with the service and will never do bussiness with them again.”

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Posted 8 years ago

“been waiting 4 months for a refund”

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Posted 8 years ago

“This is about payments to Very. I make my usual payment every month but Very require payment every 28 days. So I have contacted them a few times now by phone/email asking them if my payment date can be changed at all as by the time my next payday comes it works out I am 1-2 weeks overdue. So basically I have again just made a payment as I got paid on 18th Sept but now my next payment is due 6th Oct but I won't get paid again now until 16th Oct so once again, my payment will be late which mean interest will be added on. Customer service have been now help WHAT SO EVER!! I have expressed my concerns of my account becoming more in arrears but they do not give a damn! They have f**ked me right off now as its my account being effected and with many attempts to contact them to come to a better arrangement they just don't want to know. So I feel like just giving up but if I do, my account is going to get even more in arrears but again they won't help me so it's just one big cycle! So annoyed with them 😠😠”

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Posted 8 years ago

“very needs to be closed down a s a p”

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Posted 8 years ago

“been ripped off by very returned a microwave 4 months ago still no refund i want a my microwave returning or b a replacement micro or c a full refund very has closed my acct without asking me very have my microwave which i have a returns receipt for absolutely fuming disgusted with this appaling company”

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Posted 8 years ago

“been waiting 4 months for a faulty microwave refund absolutely disgusted with very”

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Posted 8 years ago

“I ordered a tumble dryer and it was damaged beyond belief so I rang customer service and they would answer and not even talk to me I could hear them giggling in the background saying I wonder how long he'll "keep saying hello" eventually I got through to someone a day later who then role me it's not there problem I should ring the manufacturer. Only to be told by manufacturer to ring "very" they wouldn't send out a replacement until I purchased another. Now I'm waiting for a refund I also have to arrange there delivery company to come and collect it as this is not there problem. AVOID THIS COMPANY AT ALL COSTS I will never be buying again”

Very 1 star review on 13th September 2017

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Posted 8 years ago

“0Customer service is awful. Phoned Customer service yesterday and on both occasions, the customer service agents hung up on me while looking up my details. From my experiences with them their Customer Service has been bad, and as a result I stopped ordering from them. I had to call them yesterday however; something to do with an extended warranty. (which I regret taking out with them). I realy can't believe that Very is still trading, given that their Customer Service is so atrocious!”

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Posted 8 years ago

“The worst service I have ever had. I would advise people to steer well away from very. Even if it means paying more elsewhere. Nothing compared to the mess they make of things and the time and money that you will waste on them”

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Posted 8 years ago

“Have a faulty tv, been emailing them and ringing since beginning of June and still no success, worst customer services ever, I'm closing my account, my advice don't use Very, buy from argos or somewhere who exchange faulty goods no questions asked, looks like I'll lose £500 because it's too much hassle, I know where I'll be buying from in the future!!”

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Posted 8 years ago

“"Horrendous company Horrendous company, worst Customer Service ever experienced!!! Childs bed fell apart after 7 months. Sent independent inspector who declared it dangerous and confirmed he did not know why it had happened but that part was available and needed replacing. Very then bill us for inspection stating that fault was not a manufacturers fault. Refused to advise why fault had happened and refused to let us see report. Continued to chase for payment for inspection. Then backed down and said repair would happen. Part still not received. My husband works long hours and is not available during the day although he has 3 times phoned and given authorisation for me (his wife) to handle complaint they will not speak to me without him being here, apparently they require written authorisation which considering we sent formal complaint 4 weeks ago and they still have not had the courtesy to reply I am not going to waste my time writing any more letters. 2.5 months my 3 yr old son has now been without a bed!!! DO NOT BUY FROM THIS COMPANY as if anything goes wrong they will do everything they can to avoid honouring the guarantee. Staff are rude and condescending and show no willing to help."”

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Posted 8 years ago

“Dreadful service from Very. Allowed us to order a product not in stock then failed THREE TIMES to tell us it would not be delivered on designated day, despite advising it was on course for delivery each time. Then had to be chased to deliver refund. Terrible experience.”

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Posted 8 years ago

“If I could give them no stars I would but they are so bloody awful. Kept saying my order was fine I've been approved for credit bla bla bla the day it's meant to be delivered they cancel it then make up some bullshit that I wasn't entitle to credit your bank refused bla bla bla worst stupid company ever. Their service on the phone was crap take it they don't understand customer services also maybe they need retraining to actually do their fucking job. Other being moody fuckers. Yeah because your life is so bad that you can't even get peoples orders right if I'm completely honest this company should be shut down just like woolworths”

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Posted 8 years ago

“"Absolutely ridiculous. Placed order on Monday for delivery Wednesday but the website crashed. Before I could even get back to the basket I was rang by an English adviser who confirmed my order, promised it was placed and told me to keep an eye out for my confirmation email. Today (Tuesday) after not having received the email I rang very customer service only to be first of all hung up on after holding for ages and then to a sarcastic and unhelpful foreign adviser I could barely understand and clearly didn't care. He told me that there was no record of any order on the system and that I could reorder if I wanted to - NOT A CHANCE! No apology and refused to put me through to a manager. The worst customer service I've ever received. I will NEVER shop with very again. (The order was nearly £300).”

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Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews