Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return item not collected day 5 and counting. Customer service is extremely poor - they talk over customer and don't help fob you off with anything to get you off the line. Crying out loud all I want you to do is collect the poxy item and give me a refund.”

Helpful Report

Posted 9 years ago

“Unbelievable bad customer service. No one wants to listen or sort out any issues a complete disaster!! Never again”

Helpful Report

Posted 9 years ago

“www.VERYBAD.CO.UK I ordered roller blinds for £65 on thursday ,21 April 2016 at 13:32:23 ,estimated delivery time was monday . I was waiting a week for delivery , on thursday I checked order status and my order hasn't been dispatched !!! Order status was : RETURNED Today is Tuesday 3may , I checked my account , return status shows : Under our Home Approval Guarantee this item may be non-returnable. Please call one of our advisors on 0344 822 2321 to arrange replacements or collection. I have not even received this stupid blinds !!!! so please refund my money asap! Your store is a BIG JOKE!! YOU ARE NOT SERIOUS . I will tell everyone I know to avoid this website. Thanks for wasting my time!!!!!! Order Placed: 21 April 2016 at 13:32:23 Order Number: 604490056305 Order Total: £65.99”

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Posted 9 years ago

“Had problem after problem with very would not recommend anyone buying anything from them”

Helpful Report

Posted 9 years ago

“The absolute worst service I've ever had. Aug 2015 I placed an order. It was delayed until Dec. When I logged on in Dec it was further delayed until March some 7 months after my 1st order, so I canceled. Had a text at the start of April saying balance not paid, as I had only placed 1 order I was bewildered. Logged onto the account and discover the item hadn't been canceled and as was click and collect was waiting at a shop (no text!!) Emailed expecting it sorted. 11 emails later still not resolved. Now had contradictory reply from differs people.like, and they now owe me money. 5 days left to resolve before I take legal action!!!! DO NOT USE.”

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Posted 9 years ago

“I ordered two dresses off very, they were both really poor quality for the price I paid. I sent them back and added a review to the site. Funnily enough the reviews I wrote have never been shown. Don't buy from very.”

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Posted 9 years ago

“Extremely poor customer service. Ordered Bose music system in December as there was an offer of 10% cashback credited to your account automatically when you chose Buy Now Pay Later. This was advertised as no code needed - amount would automatically be credited to account by the end of February. Two months on I am still waiting for this to be credited - amount of £50.00. Very deny all knowledge of this offer, will not respond to emails etc. I am now going through "Resolver" - if you ever see any offers - please take a photo of this as evidence.”

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Posted 9 years ago

“Shocking customer service! Took payment for a sofa that was not on stock over the phone and then told me I would have to wait 3-10 days for refund. Offered no alternatives. This was my first experience with the company and OMG what a negative experience. Its a wonder the company exists at all with this level of customer care. GROSS INCOMPETENCE x 10 Ned”

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Posted 9 years ago

“AVOID”

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Posted 9 years ago

“Pity there is not a zero star option. Ordered an item. Wrong item delivered. Days of calling, 5 promised call backs - none received. No resolution, no interest, no urgency, nothing. Full details explained a dozen times, emails sent, auto responses only received. Trading standars will be informed. Bbc will be informed. Credit card company used for purchase will be called. Small claims court will be engaged for recovery of phone calls, those 'free' minutes are mine not theirs. Call centre waits up to, and over, 30 minutes, can only assume this must be pissed off customers. I am certainly one of those!”

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Posted 9 years ago

“Bought a new imac at £1200. This is my third so not a novice to macs. This one full of glitchs. Called very within 3 weeks of purchasing basically told tough call apple care. Was told by apple i had a 30 day grace period and some shops honour that a little more if it goes over this time. Very didnt care. Will never buy from here again”

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Posted 9 years ago

“sell you stuff that is faulty and will not replace or answer you emails poor way to run a company”

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Posted 9 years ago

“Ordered items back in Nov/Dec 2015 when a promotion was on with £20.00 back when you spent over a certain amount. 5 months later and more than 16 emails later still waiting for credit. Thinking of taking my business elsewhere now.”

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Posted 9 years ago

“The customer service is shocking, a particular lady called Coleen should think about a new career. Customer Service is not for her, very rude and abrupt! Simply disgusted and appalled at very!!”

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Posted 9 years ago

“I wouldn't deal with this company again ever ! I was a customer for a couple of years . The last time I placed an order only half of it arrived. After weeks of phoning and emailing back and forward they finally got me to sign a declaration confirming I was telling the truth and that they could prosecute me if not. They then said they would send the missing items out. Two weeks no sign and no reply to emails either!! I've now decided to just pay what I owe and for the missing items as its not worth the hassle and expense of taking it further. I'll never buy anything from them again though and would recommend you stay well clear !!”

Helpful Report

Posted 9 years ago

“Do not trust Very offers! Ordered IPhone 6 in December when Very had 10% off apple products. They have not taken the 10% Off. They are now saying it wasn't on that phone. Well it was! I have had an e mail today with the same offer. I phones are on it. If you get sent a discount code they do not apply it. It always has to be chased up. Once my phone is paid off I shall close my account. They are not worth the hassle.”

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Posted 9 years ago

“Very bad and rude customer service from the call center based in South Africa, very misleading and extremely poor service. I will report all of my concerns to the BBC watchdog service/office of fair trade and lastly their chief executive officer Alex Baldock and all their board members. Experience with very was extremely stressful.”

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Posted 9 years ago

“Ordered a HP laptop, and for some reason received 2 calls for verification. After second call my ordered showed declined.. When asked they said check with my bank. Called my bank and bank confirmed that they have authorized my transaction. When called back to Very they said the person is on holiday and call when he/she is back and gave me the number of that person.. And before the person comes from holiday laptop went out of stock.. Disgusting looks like they don't need customers. Never ever gona buy any product from Very.”

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Posted 9 years ago

“The more I read the comments on here the more I realise that my son should not have placed an order for a bed from very !! They should not be allowed to treat customers the way they do . I advise people not to use their website!!!!”

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Posted 9 years ago

“One of the worst worst customers service I ever had Nearly 2 month still they didn't refund my money back Every single week I called them to refund my money back but still waiting Pls don't buy anything from this company”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,705 reviews