Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst online retailer ever. No one on the phone seems to have a clue about company procedures and will refuse to let you speak to a manager. Avoid at ALL costs.”

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Posted 7 years ago

“Shocking service. Waiting for a call back from a manager since 6th July. Tried live chat and telephone all agents completely useless. Being charged for an items and service which have not been received. Company is an absolute joke.”

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Posted 7 years ago

“@verynetwork sell substandard items and ignore or make things difficult AVOID”

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Posted 7 years ago

“ALWAYS A VERY QUICK SERVICE FOR PICK UP, AND A QUICK AND EASY WAY OF ORDERING, SUPER CHOICE AND GREAT PRICES, WELL DONE!”

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Posted 7 years ago

“I have never bought anything off this company. I do not have an account this this company, and for nearly two years they keep sendng me statements. How can a company as bad as this still be in business. 1 star on trust pilot from over 11,000 people. 1.5 stars on their own website! It is ridiculous.”

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Posted 7 years ago

“i pay for my deliveries so why everytime does my parcel get put on the ground (while he clicks away on his machine) no communication exept once wen i had to sign n he kept hold of the machine n i informed him im not capable of bendin dwn 3 steps (he tutted and pushed the machine at me) took it back and walked away parcel stil left on door step is there a problem with handing me my parcels ? i dnt smell honestly!”

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Posted 7 years ago

“I always use very for my children’s uniform and shoes and I’ve not been disappointed! Always good for providing money off vouchers and their sales are great. Would definitely recommend.”

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Posted 7 years ago

“- no email confirmation of order in spite of being accepted on website at point of order and payment being successfully taken. Very credit agreement opened at same time, emails received confirming this was done successfully. - checked online and find that orders have been declined. No explanation, no email, no call - called customer service and was advised orders declined at 8am yesterday due to “extra checks” refused to explain what these were. Refused to provide any information in spite of request. - couldn’t explain why my credit account was still active on the online portal if the application was indeed declined. Eventually admitted she was removing my credit limit during the call. Suggests the credit account was never legitimately declined. - unprofessional conduct throughout. Lack of clarity and information. Conduct contrary to consumer legislation and suspect order was declined possibly due to a desire not to provide the advertised discounts. - refused to let me speak to a manager. Refused to provide an email contact for complaint in spite of being an online retailer.”

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Posted 7 years ago

“Purchased a unique black dress. Good quality, fits well, looks lovely. Great price.”

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Posted 7 years ago

“Impossible to deal with - The customer services team is completely incompetent. The call goes to a call centre in South Africa. They can not deal with a simple request. I have found it impossible to get my refund back for a faulty item that they sent.”

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Posted 7 years ago

“Abysmal service! I wonder why they never reply to all these online reviews?”

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Posted 7 years ago

“Wrong item sent, made to jump through hoops to return it and get a replacement even though it was their mistake.”

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Posted 7 years ago

“I am not surprised VERY has been given such a low approval rating. An LG TV purchased from them became faulty after 6 months, and they would not accept responsibility for repair or replacement - despite the fact they were the retailer (note Consumer Act 2015) and hold the warranty. I would never recommend this company to anyone, ever. If you are wise then go elsewhere!”

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Posted 7 years ago

“An iron I ordered from Vey 3 months ago is faulty, they have refused to let me have a returns label insisting that they must have the manufacturer contact me first about the fault. My contact is with Very not the manufacturer, two promises of a managers to contact me about this have not materialised, still stuck with the broken iron!!!”

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Posted 7 years ago

“Didn't have a problem with very up until now. Ordered an item and returned it, they then claimed they refunded me which was 2 months ago. Still now attempting to get my money back. Never ever experienced anything like it. Does not help when you have a bank who are not willing to help either.”

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Posted 7 years ago

“Really great prices and a 20% 1st order discount made it unbeatable. Order and delivered within 2 days. Really recommended”

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Posted 7 years ago

“I've been a customer of Very for many years, so long as you don't need to return an item they seem fine. The interest free offers are great, so long as you pay up on time. Some items on the site are actually very good value. There are some rip off items, but when I shop around more often than not Very has the cheapest item. They would have 4 stars if not for my most recent experience. I ordered a bottle of Dom Perignon Champagne for a special gift. Very had the most reasonable price £150 for a 2006 vintage with the added bonus of 12 months interest free credit. I ordered it for delivery, I didn't check the reviews - bad mistake. It arrived on time via virgin wines, the box was in a terrible state, torn up and you could see the item inside. The driver said it was like that when he got it. mm. Anyway I put it to one side, the bottle wasn't broken so no real harm done. This Friday I came to open the package to wrap up and when I checked the bottle it was a 2009 vintage. Now you may think that this is of no consequence but I could have got the 2009 for £40 less elsewhere and I specifically wanted the better vintage. I called for them to collect it, just a mistake - frustrated but these things happen. At this point I checked the reviews on the site, of which there were 3. Guess what? - all 3 said wrong bottle sent. So these guys have had the feedback, and these were old reviews and done zero about it. So I tried to post a review on their site. Something along the lines of: Wrong item described, a 2009 not a 2006 vintage. They refused to publish the review !!! So looks like they will be happy to continue to rip their poor customers off. Plus I arranged collection of the item on Saturday after 12 noon, they arrived at 11.22. I wasn't in and have subsequently had to make 2 further calls and am awaiting a call back. So there you have it. Just so long as you don't have to make a return then they are ok to deal with. Best advice, read the reviews of every item before you order it.”

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Posted 7 years ago

“I gave a review -100 cannot do minus on reviews. There call center is in fact in South Africa. I was told that by a customer service. Hopefully that was true. That is why you cannot get any complaints sorted. Stay away from this Company very bad news. I was also told they are trying to get it sorted. i said they need to do a lot more than that. It will be interesting to find out if I get any response of my complaints about taking time off work for goods they did not have and the numerous phone calls I have made. They also said it takes 3 to 5 days to get it sorted. I am still waiting pre end of May. Great if you have no problems, bad news if you do”

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Posted 7 years ago

“Bad customer service. No communication. No response to complaints. Waiting in for goods after being notified and the goods were not in. Minus 100 if I could mark it that way.”

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Posted 7 years ago

“Good service, good quality.”

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Posted 7 years ago

Very is rated 1.7 based on 1,721 reviews