Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is too good for this poor excuse for a company. Customer service non existent. Don't waste your time and money.”

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Posted 7 years ago

“Awful customer service! Eventually they told me what very do is illegal. Complaints department is useless and just repeated that they’re closing the complaint! Even though it hadn’t been resolved!”

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Posted 7 years ago

“The worst customer service ever so rude none are English so don’t completely understand and will not put you on to a manager 😡😡😡sooooo frustrating”

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Posted 7 years ago

“Shocking isn’t understatement !!!!”

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Posted 7 years ago

“Twice have delivered a product that has been damaged,being ceramic the packaging was non existent. Have had to pay for the replacement item whils waiting for credit from first item and because we want this item,have to send this back and hopefully receive credid but pay for the third replacement item. The customer care team were not much help,cut me of twice,had to keep ring back. Trying to log on the compaints procedure is nigh on impossible.”

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Posted 7 years ago

“Ordered a keyboard for my daughter well before Xmas, first it got sent to the wrong place, then it never turned up at all. They even claimed I'd signed for it although they've not got the signed paperwork. It's now way passed Xmas, I've complained on the phone and via email and I've just received an email asking me what the item was and when it was ordered! I've got an account with them so they already know all of this, what a joke! Do not buy from Very!!!”

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Posted 7 years ago

“Ordered a washing machine to be connected and the old one taken away. Was told the morning of delivery that the they could not disconnect or reconnect as they were 'not trained'. Called customer services and was disgusted by the service. Could not care less. Poor language skills and no knowledge of the situation. Will not be using again.”

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Posted 7 years ago

“What an absolutely woeful company very is. Christmas presents due to arrive on the 19th December are still stuck at the Yodel depot. Rang Very 3 times was spun lies twice then on the 23rd after I was assured it was arriving was then told I would need to wait 48 more hours!! Needless to say that is Christmas Day who delivers on Christmas Day apart from Santa?? I would avoid very like the plague I'm so annoyed and they had no intention of informing me of these delays I had to ring 3 times!! USE ANYONE BUT VERY!!!!”

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Posted 7 years ago

“Item ordered 16th December, due 20th nothing delivered. Indian call centre, awful service”

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Posted 7 years ago

“Not delivered on time terrible customer service parcel lost in transit by Royal Mail I know we’re all busy this time of year but that’s no excuse for incompetence and poor service will never use again.”

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Posted 7 years ago

“Not delivered on time, will never use again. Shockingly bad customer service”

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Posted 7 years ago

“Terrible company I should read the reviews before orderring. I ordered a wardrobe waited 3 weeks for it to be delivered and only received half of it. Called customer service and was on the phone for more than one hour being put on hold or to other departments which had no idea about my query. All I wanted was another part of my delivery. They told me I have to return the part I have and order it again which means another wait for more than a month. I cannot bother with such a unreliability. I said I said I want to return it and get a refund. Awaiting courier now and just got an email today that my very delivery is ready and they can deliver my product....I couldn't believe it. I cancelled it again. I have enough of this company. I am only giving one star because live chat people were the only ones who seem to know something and they actually promised to give me £30 compensation. Don't bother with calls to customer service resolve problems via live chat and ask for compensation otherwise they proabbaly won't offer it themselves.”

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Posted 7 years ago

“Worst company and time wasters. I ordered an electric Cooker for one of our Tenant. The delivery date given was for 19/12/2017 and on 19/12/2017 there was no sign of delivery on inquiry I discovered that its delayed to 22nd December. I cancelled the order as its too late. We will never use very for our business purchases ever again.”

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Posted 7 years ago

“Absolutely awful service!!!! Ordered a Christmas present to a local shop as I wasn’t going to be in for delivery, shop refused order and was told it was being sent back to very. Rang very and finally got through about 6 attempts of continuously being put on hold and then cut off (if they even answered first time!) advisors could barely speak English and didn’t have a clue what they were talking about, finally got told that they hadn’t received the order yet and I couldn’t be refunded until they had received the order, which they don’t know where it is!? So basically the parcel is lost and I won’t be getting refunded, so I paid for a Christmas present I won’t be receiving. Will never order from them again and advise to AVOID AT ALL COSTS!!”

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Posted 7 years ago

“My partner Helen Mills bought me a black Friday ps4 bundle for my birthday and the controller and ps4 365 subscription was missing. She has been trying to resolve this with your customer services and is getting different responses from different people I.e. 1) There was a mistake with the order and the items are now out of stock 2) There was a mistake with the price of the bundle and would we accept a £30 discount instead 3) We never should of got the controller or 365 subscription in the first place? Well I have a order confirmation clearly showing what we should have got for the price we paid. I am shocked by the way this matter has been dealt with and the poor customer service we have received. I would currently advise anyone to steer clear of this company that sells itself as a reliable honest retailer and shop elsewhere”

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Posted 7 years ago

“Rude staff, wait ages to speak to someone, Phone put down while you are waiting.”

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Posted 7 years ago

“If there was an option for zero stars this would be my option. The aftercare service is unprofessional with no efficiency. I ordered an item a week ago today. I tried to cancel the same day and was advised to wait when it was at the warehouse because it was for next day. Later that day when I saw it was at the warehouse I called and was told I had to cancel online. I was able to do an online chat and was advised differently to refuse delivery on arrival. This I did however after numerous long calls I am still awaiting my refund. I don’t understand how I can receive an order in 24 hours but unable to cancel or have my refund in 5 days. This is awful, the service is awful I will never use again.”

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Posted 7 years ago

“really bad service ..they are happy to take your money and spend loads of money on adverts and celebrity models, but what they really should be doing is sorting out their customer services as i dread phoning them i know its going to be a very long phone call as 1).. its not in this country and they can't understand me very well ..there for the connection and reception is just awful and 2) i have to end up phoning them several times over the same issue as they never ever sort it out first phone call...appalling”

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Posted 7 years ago

“Very little help regarding a returned item, was basically told no proof of return you pay! even though all the other items were credited back. once you start to complain phone line goes faulty, this happened 3 times.”

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Posted 7 years ago

“The worst call centre to deal with. Constantly put on hold, dealt with on South Africa only Horrendous service”

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Posted 7 years ago

Very is rated 1.7 based on 1,714 reviews