Name: Very
Rating: 1.71

“Cheating promotion, Bad Customer Service. To Avoid On 04/09/15, I received an email from VERY with £20 OFF – say hello to Autumn… ,which was saying all I need to do is spend £50 or more in one order before 24/09/15; Quote 6LR7C at the check out; £20 will be credited to my account. I then placed an order of £54.25 on 04/09/2015, I should only owe VERY £34.25 at that time. One item was in poor quality then I returned it on 17/09/2015, so the balance should be £26.75. However on 23/09/15, I just found out that the £20 voucher has been removed and I am required to pay £46.75 for the order. I sent many emails to VERY customer service, only on 05/10/15, one person named Nangamso Booi confirmed to me that: "I am pleased to confirm that the £20.00 will be revoked on Sat 17 Oct 2015 to this order. Although this may not show immediately on My Account, you will see this adjustment on your next or following statement." I then waited the voucher to reappear in my account since. However, on 17/10/15, I checked my account again, and found out that £20 voucher did not appear, and moreover, £12.00 Missed Minimum Payment Fee and £1.51 Account Interest was added. Which means I owe VERY £60.26 now, it is a bit of shocking. I sent emails to these so called customer service, only was told that: "It is important to pay your account before the payment due date or you may incur late charges. This is the reason that a late charge has been charged to your account." I regret I did online shopping with VERY, and I am VERY VERY disappointed.”

Helpful Report

Posted 10 years ago

“TERRIBLE, TERRIBLE COMPANY, AVOID, AVOID, AVOID. Still waiting for an item I ordered two months ago. Keep being told it is out of stock yet they are selling it on their website. Customer service appalling. I emailed a complaint and got an email back to say my missing order had been passed to another department. What department?? I was registering a complaint with customer services, surely they are the department that deals with it?? After several more emails that generated nothing more than an automated email response, I emailed and asked for a Letter of Deadlock and gave them 14 days to respond. I also said I would only deal with them via email as I wanted written evidence of any interaction with them. The reps once to that was an email form a person!! saying she had tried to call me but my phone number was incorrect. Complete lie as my account details clearly have the correct number. I would advise anyone who has an issue with this company to email the CEO Alex Baldock at LinkedIn. You can sign up for a free trial and bombard him with emails.”

Helpful Report

Posted 10 years ago

“Very customer services operate a premium rate phone scamming service.”

Helpful Report

Posted 10 years ago

“Order wasn't sent on day promised, when rang Absolutely horrendous customer service no one knows what they are doing plus it costs you to ring (I had to ring 4 times) so I had to pay all this money for an unhelpful foul attitude and for them to hang up once they've put me on hold, will not use them again!!!”

Helpful Report

Posted 10 years ago

“Very: The Scamming Cowboys Ok it starts as a normal standard purchase for a washing machine. 6th Oct 2015. I saw theirs listed and it was £10.00 cheaper. So I went to do it online. Their website is so incapable. It will reject passwords and emails. So I gave up after 10 minutes and placed the order on the phone. Paid for everything there and then. £6.99 for delivery, £219.00 for washing machine, £5.00 for collecting the old machine and £15.00 for install of new one. No invoices no emails confirming receipt and the order. I called again to query this. The call took some 40 minutes. The day of delivery was the 9th Oct 2015. They machine arrived. The 2 guys delivering said that we have to do the uninstall and then they can take the old one away and install. I suggested this was not what was intimated in the purchase. He did not even have a per of pliers. He was but a truck driver. And said the same, I am not a plumber. I just deliver. had to reject the delivery and get on the phone to e told they cannot re deliver and will do a refund. Ok can you do a refund then please so I can buy it else where. The answer is no we need a minimum of 7 working days to refund. The call took 1 hour 25 minutes. Basically a bunch of cowboys. Not fit for purpose. Fraud is the only way I can explain it. They take money there and then on the spot. Like some little local crooked gangster. Can not provide the product and service and you have to grovel for a receipt (never got) and await their good will to refund. The good will clearly does not exist. I have no reason to believe they will do a refund and have reported it as a disputed transaction with the bank, which requires 14 days for them to action. If I was the owner, CEO or director. I would shut the whole thing done. It is a total embarrassment to anything resembling a business operation. A waste of time. A scam. Save time. Save headache and save money by avoiding Very.co.uk . Rubbish.”

Helpful Report

Posted 10 years ago

“So I pre ordered a game, (the uncharted collection) which is not something I usually do but brought a groupon voucher giving me £40 very credit for £20... Worst mistake I've made, for a start the code simply would not work for 3 days, after countless expensive and rude (them not me) phone calls to very they agreed to contact groupon and get me a new (working) code. So I finally buy the item I want using the code and assumes all's well... 5 days before the game is due to come out I receive a email saying the order has been cancelled and that I have broken the terms of service! I called very and was accused of being a scammer! Eventually I got through to management who arranged for me to get a £20 groupon voucher (of which I have no use) and not a refund because it was somehow my fault the code they gave me was dodgy! I do not have much Money and now cannot afford the game I want and also feel insulted and tired by the whole ordeal... Not to mention the bill for £9 they will not refund and the tens of hours of my time wasted taking to people in India who have no clue what's going on! NEVEF EVER USE VERY, THEY ARE OVERPRICED, RUDE AND HAVE TERRIBLE CUSTOMER SERVICE! an absolute disgrace!”

Helpful Report

Posted 10 years ago

“Ordered a washing machine and given a delivery by date, no communication at all and when I contacted them on said delivery date to be told it's out of stock, five weeks wasted needless to say I cancelled the order and will not purchase from this site again.”

Helpful Report

Posted 10 years ago

“I placed an order 3 weeks ago and have still not received my order. Terrible customer services, promised they will arrange delivery but still not received. They seem happy to take the money straight from my bank but not to send it. I have emailed them and they have said they will look into but still waiting... The products was for my holiday and I have been back a week now..”

Helpful Report

Posted 10 years ago

“I've only ever made 3 orders with Very and I've had issues with the delivery for 2 of those! One I had to cancel as they expected me to wait 2 months for a curtain pole the other was where part of my order was late, I received a vague text explaining it was late but still a priority then heard no more for a month. I've complained and am cuurently awaiting an explanation as the tracker still says estimated delivery is a month ago! My partner has also had major issues while trying to buy a ps4 and their customer service has been no help.”

Helpful Report

Posted 10 years ago

“Paid £3 extra to have it delivered between 7am-12pm... 1.45pm and still no delivery! Didn't even leave newton Abbot until 10.33am and I'm only in Plymouth! Safe to say, I am not paying that £3 delivery charge, and I am not ever buying from very again. Especially as I later seen it is cheaper elsewhere... By £50!”

Helpful Report

Posted 10 years ago

“AVOID I ordered a tumble dryer, it was delivered but was the wrong model. I was out and hubby took delivery and being the pro active guy he is unwrapped and plugged it in. NOTHING ELSE When I got home I realised it was wrong and rang very to complain. They said as it was connected it was to late.... Connected by a PLUG???? Then I tried to register the appliance after seemingly having to lump the wrong one but the stickers on the front didn't match the manafacturer?? Then to top it off it broke within a day!!!! After a lot of upset and a pretty good rant from hubby they agreed to refund. The staff are rude and do not understand or listen. Hate this company !!”

Helpful Report

Posted 10 years ago

“Horrendous delivery service. Received a text saying that my fridge was on track to be delivered on 30th September. I got rid of my old fridge to make room for the new one. After waiting with no news I contacted their customer service in India to be told that it was going to be delivered on 7th October. Nobody informed me of this and they didn't let me cancel the order. So one week with no fridge thanks to Very.”

Helpful Report

Posted 10 years ago

“What does take 3 actually mean? I'm so confused. My balance was £67 and they asked for my first payment of £41.63. I was never great at maths but even I know how to divide by 3? Poor customer care. Operator could not grasp what I was actually talking about and why I was so frustrated. Took 3 months to credit a return. Every month I have a billing query. Now going to pay off account and close. It's not worth the hassle as they don't understand ? ????”

Helpful Report

Posted 10 years ago

“Very very very bad service. Maybe this is why they are called very! Ordered side table in May. They refunded my money in august without any contact. Phoned them and they told me it's because the price had increased. They said they will order me another at the increased price and that I would need to call back once received for a refund. I did this when the product finally arrived in September. 2 weeks later still no refund so called back to be left on hold by the lady for 25 minutes. Tried again and lady said nothing had been done as refund was refused. She would do it but I'm still waiting!”

Helpful Report

Posted 10 years ago

“Have ordered Wardrobe.. in delivery date said will be delivered until 25 th of September. Wardrobe have ordered on 16thof September. Next day received a call with delivery dates suggestion. I have been asked to choose date I want. Very nice, because I was able to choose saturday. Received goods on 19th September saturday morning. The wardrobe we both is huge and heavy. I was alone at home, not been asked or told that deliverie guys need help with bringing in inside. We have small stairs, but guys from delivery company not had any issues with this. They even had asked if they can comin to my house with the shoes. As well they have give me some suggestions how to bring that wardrobe to second floor. We have bed as well and few more bits.. waiting for delivery next weekend. I'm hoping that experience will the same good as until now. And I think as well that customer service and delivery company talks with all not happy customers in the same why as they do. I'm happy and look forward to received other items. Many Thanks Reda”

Helpful Report

Posted 10 years ago

“Have ordered Wardrobe.. in delivery date said will be delivered until 25 th of September. Wardrobe have ordered on 16thof September. Next day received a call with delivery dates suggestion. I have been asked to choose date I want. Very nice, because I was able to choose saturday. Received goods on 19th September saturday morning. The wardrobe we both is huge and heavy. I was alone at home, not been asked or told that deliverie guys need help with bringing in inside. We have small stairs, but guys from delivery company not had any issues with this. They even had asked if they can comin to my house with the shoes. As well they have give me some suggestions how to bring that wardrobe to second floor. We have bed as well and few more bits.. waiting for delivery next weekend. I'm hoping that experience will the same good as until now. And I think as well that customer service and delivery company talks with all not happy customers in the same why as they do. I'm happy and look forward to received other items. Many Thanks Reda”

Helpful Report

Posted 10 years ago

“Waste of space company with no customer service skills. Ordered bed, got delivery date confirmed and reconfirmed the night before delivery. Took day off. Call from delivery company to say bed damaged and won't deliver. No date for rede livery. Called customer care who said they had to wait for bed to be sent back to them my delivery company before they could rend new bed to me. But i would have to set up complete new order. Hang on not my fault they should just send me a new one out. So I've cancelled the lot and will go to a decent company who deserves my money. Hope they go bust horrible horrible company. Don't deserve to trade. No sorry from them or anything.”

Helpful Report

Posted 10 years ago

“Very keep adding an order that I returned in May back on to my account every month saying I never returned it even though I have proff then they apologise remove it and a month later do it again DO NOT buy from very”

Helpful Report

Posted 10 years ago

“Disgusting customer service didn't realise it wa s in South Africa spoke to Manager KYLE STEVENS after I had taken day off of work to receive playhouse for my granddaughters birthday which failed to arrive.He assured me he would telephone me first thing in the morning with date of next delivery ...3 times after 4pm I have telephoned as KYLE STEVENS couldn't be bothered to phone me back and I'm still none the wiser so a day off of work and granddaughter has no playhouse . . THANKS will never order with these again .”

Helpful Report

Posted 10 years ago

“this is the WORSE company ever and i phoned today to complain only to be told by some uneducated IDIOT that he couldnt find me and called me "love" whilst hanging up the phone, maybe learn to employ people who DONT lack customer service skills to answer the phones? Phoned back spoke to a lady who did have customer service skills however my account is CLOSED even though very have £400 of my money they cannot seem to find on there system! They have some good bargains and stuff but the stress they cause and the delivery length NO BARGAIN IS WORTH THAT. AVOID THIS PLACE AT ALL COST”

Helpful Report

Posted 10 years ago

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