Name: Very
Rating: 1.71

“I had a terrible time with Very. I ordered a sofa 3 weeks ago discounted at £250 from £479 to be delivered on 25th July (today) I had booked the day off work today and tomorrow for delivery and set up. Yesterday I recieved a text to say my item would be dispatched and to arrange delivery by calling. When I called them they they said that the item is out of stock and no longer available. I complained and they used patronising language on the phone to me like 'darling' when I started to complain about the fact that this had wasted alot of time taking two days off work and already got rid of my other storage units in preparation. They then said they would be able to order again but would not be able to let me know the new date. I complained again saying that I would need to know the delivery date as I work- they said this is not possible. Then later rang to give me 3rd August as a date. This morning I checked my order status and it said not available, so I rang very and the customer service person said that this item is not available for order and why don't I order something else. This is extremely annoying, as I asked them if I order something else could they guarantee delivery and they said no. I asked to make a complaint and she said she would log it and send to head office and when I asked about when I can expect to hear back she said that this is not the policy and no one will get back to me. This company is incredibly incompetent I will not order from them again- their complaints procedure appears to be non existent?! Does anyone have the name of the CEO? I would like to tweet them with my complaint. Very = rubbish”

Helpful Report

Posted 10 years ago

“Worst customer service ever. Ordered a laz-y-boy sofa and chair on 3rd & 4th June 2015. Was supposed to be delivered by 15th & 16th July 2105, so took 2 days off work to receive them. Items never turned up despite Very confirming on the phone that the items were with the courier for delivery. Apparently the courier Arrow XL claimed my order was incomplete and returned the items to Very, who then cancelled my order. The sofa has now gone up in price (by over £1,000 and is now out of stock & the chair price has increased by over £400). Customer services are useless and hung up on me when i started to complain. I requested callbacks from managers but never received any and had to resort to tweeting their Deputy CEO on Twitter to complain. So i have no furniture, have wasted 2 days holiday and have made numerous calls to their expensive 0844 number and got nowhere. Complete waste of time. Will not use Very, or any of the other associated Shop Direct brands again.”

Helpful Report

Posted 10 years ago

“I ordered minion items it after two weeks waiting I still havent received it and it says in my account it has been signed and delivered by who?? This company is scammer??”

Helpful Report

Posted 10 years ago

“Ordered a pair of trainers. Had to setup an account and go through a credit check, thought it was worth it to get a good deal on the trainers (big mistake). Very.co.uk emailed me saying they would take 2 weeks to arrive. I was disappointing by the long wait. 10 days later I log on to my account to see if there has been any progress. The account said the delay was now over 3 months. Now i am frustrated. I check the normal website and the trainers are still advertised as being delivered in 2 weeks. I call the call center, I was told that they were delayed by 2 months and that the sales website was wrong. I asked to cancel. The lady told me that I couldn't cancel. I asked to speak to a manager. I was put on hold for 10 minutes and then cut off. Called again, spoke to a more helpful guy but he couldn't resolve. I then got put on hold for 20 mins (no resolution). My advice would be to avoid this retailer for a more reputable one.”

Helpful Report

Posted 10 years ago

“A very unorganised company. I was delivered my sons kids divan bed with nails sticking out and obvo requested to return. I have waiting in 5 times for nobody to turn up and every time you call to find out whats happend its excuse after excuse. Once this has gone back i will never shop woth them again.”

Helpful Report

Posted 10 years ago

“I am disgusted! Shocking customer service, to be honest I don't think they understand the concept of good customer service or what good customer service consists of! Staff were useless, no one knew what was going on and kept giving me lies! No one there accepted any responsibility or ownership of their errors! I ordered a bed frame, wardrobe and bedside table, all on the same order. The bed and bedside table arrived but no wardrobe, despite receiving messages that they would be arriving on the 02.07.15 between 11:00-14:00 that day! No one knew why this was the case and made little or no effort to chase this up for me! I have chased this wardrobe for a week now with no success yet! Even the manager I finally spoke to had no idea what was going on-truly appalling! I'm more offended by the fact they e-mailed me with £10off my next order, as if they think I'd ever order of their website ever again! If I could could give a no star, I would. I advise you to not order off them ever. Worst customer service experience ever!!!!”

Helpful Report

Posted 10 years ago

“I have had poor communication from staff at very- I ordered a travel system which included a free car seat for that specific travel system, the oram came the car seat didn't. After phone calls and emails made by myself I just got a lot of mixed and misunderstood unapologetic messages from very customer service and they made me out to be a lier!!! It clearly stated on there website "free car seat with any cosatto 3-in1 giggle" then they told me I will get a car seat but it won't match the pram? Then they told me the car seat will be added to my balance, then when it arrives I need to phone to have the car seat taken off my balance, but upon checking my account it says the car seat was declined, so I'm not happy there not as good as there sister company little woods there customer services is awful-Very poor und untrustworthy and they don't follow through with what they tell you when they make the mistake very untrustworthy!!!!!!!!”

Helpful Report

Posted 10 years ago

“extremely poor customer service. I had brought brand new garden furniture. In one day the umbrella shattered the glass from a little bit of wind and Very called it accidental damage and they would not do anything about it. even though the product is and health and safety risk as the umbrella should not shatter toughened glass. If we were sitting at the table the glass would have gone straight through us.”

Helpful Report

Posted 10 years ago

“extremely poor customer service. I had brought brand new garden furniture. In one day the umbrella shattered the glass from a little bit of wind and Very called it accidental damage and they would not do anything about it. even though the product is and health and safety risk as the umbrella should not shatter toughened glass. If we were sitting at the table the glass would have gone straight through us.”

Helpful Report

Posted 10 years ago

“Appalling - DO NOT USE. Ordered a TV unit and sideboard. Called up on the day of delivery to see what time it would be due. Was told it had been cancelled as sideboard hadn't been sent to warehouse. No one told me! she didn't know why and kept telling me to just reorder. I can't be refunded because they need the item returned before issuing a credit. Nothing will be returned as they never sent it in the first place! Call center absolutely shocking and they can't grasp that nothing is being returned. They wont refund me. Tried emailing and writing but no joy as yet. She advised they are just a contracted call center so they can't help. no managers will speak to you and when I asked what I need to do she told me "I don't know i'm just a call centre". All issues must be put in writing! There should be a zero star option!”

Helpful Report

Posted 10 years ago

“Distugusting I ordered a jacket however it was big therefore returned it for a smaller size, however I couldn’t exchange it I had to wait 14 days until I get my money back and order it again in small size so I used live chat with very and there uselesssssssssss they don’t help you what so ever. disgusting customer service and never again am I ordering from this sh** hole.”

Helpful Report

Posted 10 years ago

“If I could give this company zero stars I would. I am not a person to complain but this company are by far am absolute joke. Please anybody who has not shopped with them do not waste your time. They have no loyalty to customers and will add charges onto your account which are impossible to remove. Stay clear!”

Helpful Report

Posted 10 years ago

“Absolutely appalling customer service!! 1 day EARLY paying so didn't show on statement, instead of just adjusting payment, now have a late fee that can't possibly be taken off my account, offered refund of 'over payment' but will take 2 weeks and will be issued in a cheque and still expect an additional payment in the mean time!!! Asked to speak to a manager, put on hold for and hour and 20 mins then cut off!! Completely incompetent staff with no idea of good customer service....avoid avoid avoid!!!”

Helpful Report

Posted 10 years ago

“Absolutely appalling customer service!! 1 day EARLY paying so didn't show on statement, instead of just adjusting payment, now have a late fee that can't possibly be taken off my account, offered refund of 'over payment' but will take 2 weeks and will be issued in a cheque and still expect an additional payment in the mean time!!! Asked to speak to a manager, put on hold for and hour and 20 mins then cut off!! Completely incompetent staff with no idea of good customer service....avoid avoid avoid!!!”

Helpful Report

Posted 10 years ago

“The whole company is a joke. The customer service is a disgrace. You cant trust the delivery to arrive and they will blame you if it goes missing. I received abuse and accusations because a neighbour kept a parcel for six weeks, I didn't know it had arrived. They refunded the amounts but then called me accusing me, added the funds back and made out I was some sort of criminal. I have spent £10k with them ha! Completely stupid. I closed the account.”

Helpful Report

Posted 10 years ago

“Not a lie when I say all the bad reviews are right, very disappointed.”

Helpful Report

Posted 10 years ago

“i put an order in on Sunday for 2 sets of bedding that the value had come to £64.50 i had an email confirming my order would arrive at Asda on 08/06/15 my order never arrived I called at 4pm on Tuesday 09/06/15 don't know who i spoke to as she never gave her name. She said normally i would advise you to re-order as these are sale items nut you don't have enough credit so you can't do that!!! Then she argued with me that Monday was only a scheduled delivery however Very have all over the television and website if you use collect+ and order before 9pm its free next day delivery your staff need training on this!! the adviser than passed me through to someone else never had her name again who advised me track and trace had finished for the day and someone would call me back the following day. This never happened so I then called again at 12:40 on the 10/06/15 i was then passed through to track and trace to be told "i don't know why this as happened it may be a label has come off of something wrong with the bag i really don't know" So now i am wondering why am i calling an 0844 number on my mobile and not getting anywhere. I told the guy on the phone i want to register a complaint he said someone will call me back within 4 hours yep you guessed it i never got a call. on the 11/06/15 i called at 9.05am and said i wanted to speak to a customer relations department i was put on hold then the lad come back and said they haven't started work yet someone will call me back i replied with i'm already waiting for someone to call me back i said its 9.10 why are they not in work? Then i was put through to Shanti well what can i say about her?? I don't know if she was sleeping or stoned!! not at any time did she apologise she just sat there repeating and repeating herself after i told her she clearly cant help me and i want to speak to a manager in the end i was telling her what she should be doing in her job please someone listen to the call this person is supposed to resolve a complaint not make it worse right??? in the end i put the phone down and called the 0844 number off my mobile again spoke to a really nice girl and good at her job she put me through to kyle who was very nice and sympathetic who advised me i would have a call back and he would send me a confirmation email of my complaint THIS DID NOT HAPPEN AGAIN after an hour on the phone this morning i still haven't got anywhere.”

Helpful Report

Posted 10 years ago

“Customer service at very is a joke, I ordered 3 pairs of tracksuit bottoms, had 7 phone calls, with 7 different advisors to get these delivered. The order was cancelled twice, then one of the items was sold to someone else. I was told a different story by each advisor, not a single person knew what they were talking about. I asked to be put through to a manager, they said one would call back, didn't get a call back. I've just cancelled the order now because I'm not going to spend any more time chasing tracksuit bottoms. Would highly recommend not ordering from them as you'll end up losing money from the amount of calls you'll make chasing up the items.”

Helpful Report

Posted 10 years ago

“Ordered furniture nearly 3 months ago and still waiting for it to arrive. I have received items in dribs and drabs: 2 boxes of 3 on one occasion for a wardrobe, and a chest of draws and no side tables after 6 weeks of waiting! The customer service are rude and not empathetic. They state in stock online but when the order is placed its another story - waiting months for parts to arrive. They are a joke.”

Helpful Report

Posted 10 years ago

“Very (company registered as part of Shop Direct Group and formerly known as Littlewoods Direct (headquarters in Liverpool) SALES and OFFERS are absolute CON… This is a method this company uses to get customer to buy product making them think they on for a bargain. It’s all just a con. Please DO NOT make any purchase whatsoever, trust me, if you have not experience their before I can guarantee it will happen and it not a nice experience especially the company customer service. Products are advertised as bargains only to get customer to place orders and not receive the complete product ordered. Murad product for men was advertised which was advertised to have free gifts, even stated on the receipt that I have to show proof of purchase. Product was ordered and delivered but without free gifts… Made a phone to customer services (Very customer service is the worst ever) asking why this the case.. Then I was told offer code is not included in the detail I provided when my order was place. This is absolute LIE. After I have proved that was not the case, the discount code is clearly shown on my receipt. After I have proving that is not the case, customer services representative I spoke to changed their story to be that the free gift is finished.. WHAT A CON…….I was so angry and disappointed. I should have known as similar issue has happened to me before with this same so called company called Very. Then, I bought a Lenovo Laptop costing about £400, again that has an offer of a discount amount of the cost refund to you buy the product, I ordered the laptop, get it delivered but Very refused to refund me discounted amount as advertised, yet another CON….. After endless and series of phones and a huge cost on my side and taking almost a years, I got discount amount refunded back to me from this useless so call company called Very.”

Helpful Report

Posted 10 years ago

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