Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

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“Ordered an item for my daughter on the basis that next day delivery was advertised. I was trying to pay from Australia where I live. The payment was accepted, showed on my credit card statement, and the order to her in the UK placed. She then found an email saying they could not process the order. She contacted them, told all was fine, then again message saying could not be processed. I contacted Very, initially helpful chat person, but the second person would not talk to me as the order was in her name not mine. They would not release the order to her as it was paid for in my name. Numerous attempts to email and talk to people, but just blocked all the time with the same arguments. VERY POOR CUSTOMER SERVICE. DO NOT BOTHER USING THIS COMPANY”

Helpful Report

Posted 10 years ago

“Awful! Waited in all day for 2 bedside tables which did not turn up, when I called, the adviser was useless. One of them arrived 2 days later which was left on my door step. 2 weeks later and I am still waiting on the other one and not one person at very can give me any answers! I will not be ordering again”

Helpful Report

Posted 10 years ago

“Awful. I ordered a set of dining chairs and a table. The table was correct but the chairs were the wrong colour. As I had already opened the table I was told that I could not return the item. The chairs remain boxed and all I wanted to do was exchange them. Very.co.uk have appalling customer service, their call centres are noisy with one person complaining that I had to speak louder as her colleagues were messing around in the background. I got passed between departments, some of whom could see the stupidity of the position and said it was fine to exchange just the chairs. Still no, I have to accept what I was sent. Utterly appalling.”

Helpful Report

Posted 10 years ago

“Having been a customer of very for quite some time I placed an order for a wardrobe and chest of drawers on buy now pay later to the value of £552.99. After loggin in a few days later, I found that the prices had dropped and the order value would be £445.39. On calling to have the price adjusted, I was told that i would have to cancel the order and replace. When I tried to reorder as instructed, a message showed that my order had been declined. When I called to speak to very, a lady called Denise informed me that because I had only cancelled my order to get the lower price, that I was now not allowed buy now pay later. When I then asked to speak to a manager, Denise passed on a message to me that they could not do anything and that the manager would not speak to me. When I asked for his name, she would only tell me that it was Ryan. She would not give me surnames when I requested them. Overall, the worst customer service I have ever experienced from a company. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 10 years ago

“Great shop”

Helpful Report

Posted 10 years ago

“Worst company ever! A month ago I placed an order on-line, few hours later it had been reduced so I contacted them to cancel my order. I was told there would be too much paperwork involved cancelling it but if I kept the order they would refund me the price difference. Despite numerous phone calls, emails and on-line chats chasing my refund, I still have not received it. Last week I sent another email in a final attempt to get my refund and was yet again promised it by a certain date - needless to say, the deadline has passed and still no refund! I doubt I ever will get it and have realised they never had any intention of refunding me the difference. This was the first time I used them and it is my last. Very awful, Very bad, Very frustrating!”

Helpful Report

Posted 10 years ago

“Absolute disgusting service. My delivery should have came yesterday but was delayed until today. I tracked the delivery for the second day and it wasn't until 4.05pm that they decided to ring the delivery company and request my packages be sent BACK TO Them because they changed their mind about my account balance on this time. They did not inform me of this at all,it was the courier that advised me. I rang them and they were so rude I swear they must get training in how to be obnoxious.”

Helpful Report

Posted 10 years ago

“Worst customer service I have ever had, ordered 2 bedroom packages one was out of stock was informed this would be delivered when back in stock....fair enough that's fine, first bedroom package delivered no problems, I then receive a text a week later to ring and arrange delivery for second package as back in stock, ring and get the rudest member of staff telling me to pay another delivery charge or I don't receive my delivery, pointed out I had already paid delivery and was asked "do you want it or not?" Needless to say emailed very.co.uk demanding my delivery charge back and about the rudeness they apologised for the rude staff member but never even mentioned the refund, terrible company avoid if you can!”

Helpful Report

Posted 10 years ago

“i barely know where to begin. Avoid VERY.CO.UK A friend recommended them but oh how wrong she was. Customer service team tell you want you want to hear but no follow up. They promise a collection but do not turn up. They promise to call back but they do not call. All I want is for someone to call me and take back their goods and return my money. HELP!!!!!! Oh did I mention that this has been going on since December 2014. So Mr Stuart Johnson CEO of VERY.CO.UK prove me wrong and contact me. Help me to resolve the collection of table and chairs. Refund the £34 I paid for packaging, the numerous phone calls made to your organisation, the time I have wasted staying at home awaiting collection and the general distress caused by your organisation all need to be compensated.”

Helpful Report

Posted 10 years ago

“Basically arranged a delivery slot for which I paid extra for. The delivery was never made, the delivery company they use claimed to have put a card through the door, which they did not. Spoke to Customer Services (for what good it did) they promised that they would call me back to arrange a delivery time convenient to myself. This never happened (didn't really expect it to) and delivery has been attempted 2 times since without prior arrangement and I have been at work now they expect me to do a 70 mile round trip to collect the goods. I don't think so! Appalling communication from Very, basically calling me a liar! There are other catalog companies out there. Stay away from Very unless you like to me messed about and accused of lying!”

Helpful Report

Posted 10 years ago

“Very high APR and not a great service. Packing is the main issue for me, as 2 of the apple products I have bought through Very have suffered from damaged corners during transport. If you are buying a gift or thinking of selling your product later, DO NOT BUY through Very.”

Helpful Report

Posted 10 years ago

“I ordered a pushchair and paid a little bit more to have It delivered on a particular day as I had taken the day off work so I could stay in a wait for it, delivery times are between 7am and 9pm so when it got to 9pm there was still no delivery, it's terrible that they offer this service and don't deliver it on the day you choose even with a huge 14hour delivery gap! I now have to wait until they investigate where the pushchair has gone before I can cancel the order (as I need to get a pushchair ASAP) and close my account. This was my first and last purchase from very. So disappointed!”

Helpful Report

Posted 10 years ago

“I ordered a pair of Converse, at the very reasonable price of £28, to be delivered to a collect+ store. They were due to be delivered on a Friday but I never received a message to say they had arrived. So I rang Very on Saturday and they told me that my parcel had been returned but they couldn't tell me why. I asked them to resend it but they said they couldn't and that I'd have to reorder. And wait 28 days for a refund. I explained that they were no longer on offer and had gone back up to £46. They said I'd still have to reorder them, then ring them back up after placing the order and they would refund me the difference so that they still cost £28. Terrible customer service, the person I talked to kept huffing. There's no way I was going to reorder with them.”

Helpful Report

Posted 10 years ago

“I ordered my 4 items of furniture with Very & stipulated a Friday delivery only. Their communication workflow with manufacturer and courier service is very poor as this Friday delivery did not filter through until they tried to deliver on the original date (different weekday). Since then I have been constantly communicating with the courier service on a weekly basis who complete refuse to give me any date at all. On communicating with VERY they completely refuse to help or assist in getting this delivery out to me and wash their hands completely of the delivery process. They have twice published a totally fictitious Friday date for delivery with no communication with the couriers to confirm with a view to appease me. The couriers have no intention of delivering anytime soon and no date could ever be given. Despite the continuous correspondence with VERY they are a complete waste of time now and I have 4 pieces of furniture (my large TV is on the floor still waiting for a stand) that were due for delivery many weeks back (after a 2 month wait) with absolutely no indication of any forthcoming delivery. VERY are blatantly refusing to help in this matter and wash their hands off the whole process. Hugely disappointed, upset and stressed out over this matter”

Helpful Report

Posted 10 years ago

“Terrible customer service!!! Im a first time customer too!!! They don't know what's going on these lot!!!”

Helpful Report

Posted 10 years ago

“Wish I had read the reviews here before ordering from this very unprofessional company. From the moment I opened an account and my address was registered wrong it should've sent alarm bells as to how incompetent this company is. Five weeks after ordering furniture it still hadn't arrived even after paying two lots of express delivery charges for it to be delivered within two days of my original order. Numerous phone calls to Very to verify the address and delivery company attempted delivery four times, each time to wrong address with no contact from driver to correct it. Each attempted delivery schedule meant a wasted day waiting. I finally made a complaint only to be promised again that someone would get back to me and I'm still waiting. I have received full refunds but with no apology or follow up contact from the customer excellence team. There is certainly no excellence in their customer service!! BTW I managed to get newly ordered furniture correctly delivered by Argos within two days!”

Helpful Report

Posted 10 years ago

“Hi, I ordered a lovely navy stripe swimming costume. Today the parcel arrived. I was so excited as I wanted to go swimming as I haven't been for years. I opened the parcel only to find that it was not the swimming costume I had ordered but a black river island bag?? I am returning the item but was told I would have to wait 14 days to be refunded?? This is a long time! and that I would need to then reorder the item that I should have received in the 1st place. I am very disappointed as this is my very first time ordering from very.co.uk and it was unsuccessful and very annoying which is a shame as they do sell beautiful things. Better off shopping elsewhere after this very bad experience :(”

Helpful Report

Posted 10 years ago

“I order a bed for my daughter from VERY website, was advised that it will take up to 4 weeks delivery which was fine, gave us enough time to redecorate. I received email to tell me that bed will be delivered on the 17/04/2015, so we sold my daughters old bed which was collected on 16/04/2015. I then took the day of work on the 17th for delivery, I waited and waited and waited until 7pm there was no sign of it, I called VERY to be told "oh there is a delay with the bed by another 8 WORKING DAYS, you should of got an email telling you of this"....I was not a happy bunny, I told them that I wanted someone higher to call me ASAP as this was unacceptable. I then received a call on Monday to which everytime I answered they put the phone down on me without even a hello, after the third failed call I called them, very angry, the lady I got guarnteed me that she will get the bed delivered to me on Wed 22nd, I also received text from courier service to say my item will be delivered between 9.15-1.15pm, again I took day off and I waited and waited for NOTHING. I called VERY to be told it was with delivery company, I then called delivery company to be told that it wasnt being delivered as they had not received all the parts, I then called VERY again to be told there was nothing they can do that It may be delivered Thursday or Friday, I was not allowed to cancel order and they offered me £20 for loss of earnings......what a joke. oh and did I mention in the meantime my six year old daughter is lying on a mattress on a floor!!!! I would advise anyone to never ever use VERY, they dont care about customer service, they happily take your money but offer nothing in return.”

Helpful Report

Posted 10 years ago

“You hear horror stories about ordering bridesmaid dresses online to cut down your costs for the big day, as the dresses are usually made in China. However, Very is a reputable site in the UK so seemed more trustworthy. 5 bridesmaid dresses came back a foot too long, bust to big, straps in the wrong place and shoddy sewing in general. The size chart on the website is completely inaccurate and whoever made the dresses seems to have ignored it anyway. It has cost us just as much money to get the dresses altered and amended with a seamstress as it did to buy the dresses in the first place. Very customer service is absolutely horrendous! Buy your bridesmaid dresses from a shop (where you can try it on) or pay the extra and get them professionally made. The unnecessary stress this has caused is not worth the cheap price tag at Very.co.uk. Demanding a refund!!!!”

Helpful Report

Posted 10 years ago

“Paid for my order of £175 in full via paypall, waited over 2 months, the item is out of stock. I've then cancelled my order and no money were refunded by very.co.uk! They said that they have never received my money, luckily there is paypall and I will get my money back. Customer support is outsourced and it's almost impossible to understand what they say! Overal don't buy of very.co.uk! Or buy and suffer...”

Helpful Report

Posted 10 years ago

Very is rated 1.7 based on 1,721 reviews