Name: Very
Rating: 1.71

“I ordered a mattress for my sons cot but it was the wrong size I was told I could not return due to health and safety reasons which I would understand if I hadn't only had the mattress delivered and rang very right away plus it was still in the original packaging will not be ordering again”

Helpful Report

Posted 10 years ago

“Am still waiting for my order whichever ordered on the 5th September 2015. When I was ordering my item it said it was in stock so I though I will get it straight away. I opened a very account never got my 10% off and the £30 credit to my account. Why advertise something which you won't give your customers. Not happy at all!!”

Helpful Report

Posted 10 years ago

“Ordered an American Fridge Frezzer. Delivery came and driver said he could not take this up a small flight of stairs into the house. So left the Fridge Frezzer on the streets. Now my Partner 5ft tall on her own and looking after our 18month old child who running around. No help or support for her what so ever. The delivery driver stated to her that Very should have passed this on when I made the order as they was aware this was to be Carried up steeps. Do this has to be left On the street for 4 hours until me and my friend get home from work!! Shocking should tell you this from order”

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Posted 10 years ago

“3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a manager every time they told me managers don't speak to customers!! Worst customer service I have ever experienced! Trading standards need to be made aware of this!”

Helpful Report

Posted 10 years ago

“3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a manager every time they told me managers don't speak to customers!! Worst customer service I have ever experienced! Trading standards need to be made aware of this!”

Helpful Report

Posted 10 years ago

“Their website says next day delivery but after you order says it takes longer. Plus ordered a pair of boots and only got one in the box! They say it's not their fault but down to suppliers - told i have to send it back, wait for refund (up to 14 days) then re-order. No goodwill gesture or anything offered. Absolutely crap service considering other similar companies out there. Don't bother!”

Helpful Report

Posted 10 years ago

“worst shopping experience ever with this company and YODEL delivery firm”

Helpful Report

Posted 10 years ago

“First item arrived on time so all was well, from there on placed order that was due on a Thursday courier they use Yodel. My heart sank Yodel is the firm that broke our Tower Poppy, failed to deliver three Amazon prime parcels on time one took over a week for an overnight and through a 12 bottle case of wine over the fence breaking every bottle then denied it but we had it on cctv. Thursday came no parcel and if you contact Very to cut a long story short they could not care one jot, managers don't speak to you and the staff will spin story after story. Avoid them and any firm that uses Yodel Very are a comedy mail order company when things go wrong”

Helpful Report

Posted 10 years ago

“The worst customer service I have ever had. Don't go with them. Their representatives are rude and helpless. They charge 1/3 of your purchase as interest. 350 pounds interest for the purchase of 845 pounds . It's unbelievable!!!!!!”

Helpful Report

Posted 10 years ago

“They are a fine site to purchase items provided you are fortunate enough to never need to return anything. We unfortunately needed to return a Dyson due to it being damaged on arrival and after calling up were accused of damaging it on opening and that if they found this to be the case when they received it back we would not get credited for it. Also that this "examination" could take up to 21 days, in which time we were expected to continue making payments. So dutifully I agreed to a collection only for no one to turn up to collect, so I called to complain and even followed it up with an email, to which I had a reply restating that they needed to collect the item and arranged another date a week later. Guess what, no collection again. After all of this they only thing they have agreed to do is refund me the delivery cost, and guess what, we need to reschedule collection again. This has been close to three weeks now just to return a faulty hoover. I will never be buying from Very again.”

Helpful Report

Posted 10 years ago

“I actually have reluctantly clicked 1 star, there are no stars to be had for Very from me ! I have just had my 4th & 5th bed delivered this morning & my gift to "very" free of charge was to let them know although they thought my case was resolved it was far from resolved - I made it crystal clear I was not satisfied - tragic as something very simple could have went a long way in diffusing my situation & stopped me getting my review out as far as possible!!! This is the "very" worst & most definitely the "very" stressful shopping experience I have ever had & as a way to just order a decent bed I can sleep in without any incident/breakages its has cost me a "very" significant amount of money !!!!!!!!!!!!! I have been dealing with the CEO office including emails to Gareth Jones & having checked back I have had the phone cut off on no less than 12 separate incidents (their calls are outsourced world wide & nobody gives a toss) even at the CEO office they have managed to "accidentally" disconnect my calls, I was promised numerous times call backs/communication repeatedly getting nothing back & Let down. Bottom line I would stay clear & avoid any shopping with this group of companies. Horrendous experience, shoddy quality & They very worst customer service I have ever ever experienced.”

Helpful Report

Posted 10 years ago

“My item was never delivered. No communication was given as to where my item was or that it would not be delivered.”

Helpful Report

Posted 10 years ago

“Once again problems with delivery. Delivery company very uses claims click and collect store not open ? . Have now cancelled complete order. Sorry very your loss.”

Helpful Report

Posted 10 years ago

“I am very unhappy with the way I have been treated by very.co.uk. I placed an order for a large item on Tuesday and and was told it would be delivered by today (Friday) via email. Therefore, I took the day off work as the item required a signature. Yesterday I receive 3 phone calls telling me that the item has come in and when would I like it delivered. Confused as I am expecting it to come in the next day. I am then passed from person to person and told to call different numbers. Eventually, someone says yes it is being delivered tomorrow sorry about the confusion. So today I am expecting the delivery of the item and I get another phone call asking when would i like the item to be delivered.......Even more confused and angry now I am again passed onto a number of different people all asking when I want it delivered. 'Today' i say as I have taken the day off work for this delivery. After telling 7 people the situation I am passed onto the customer service person who then tells me that I can't even select a delivery date as the item hasn't even come in yet. It has now gone beyond a joke! At no point does anyone offer any compensation for being messed around like this. I have to ask for compensation for losing a day of work. The customer service agent goes off to speak to the manager. She comes back and offers the delivery charge and 10% off (£30 total off). Im not happy with this and ask to speak the manager and I am told that the managers do not take phone calls. I'm a manager and i take customer phone calls whether its a complaint or not! I then ask when is it likely that the item will come in she responds with I don't know. I ask if it would be a week or a month as I'm not waiting a month and the response is still 'I don't know' If there is a very.co.uk manager that does speak to their customers I would like them to contact me and discuss this issue.”

Helpful Report

Posted 10 years ago

“Never experienced such bad customer service in my life! Ordered a product which very took money from cc, phoned to check and it wasn't being processed so apparently was going to give money back. This will take 5-10 days, so no money, no product and people refusing to put me through to a manager or help me resolve my issue!!! So they have my money, won't let me have the product I want unless I order it again - what so pay twice the money?? Awful!!”

Helpful Report

Posted 10 years ago

“I have never had such truly dreadful customer service as I had with VERY. Every single one of the approximately 23 advisors that I spoke to told me a different tale. I will never buy anything from them again they should be ashamed of the so called service they provide”

Helpful Report

Posted 10 years ago

“Placed an order for jeans wrong ones turned up!! But the wrongs one had been worn dog hair on them and screwed up.”

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Posted 10 years ago

“Terrible service. Still awaiting my camera. No one can tell me where it is and when i will get it. I am going on holiday soon and Very's service has 100% let me down!”

Helpful Report

Posted 10 years ago

“Ordered two chest of drawers back in May 2015 and the delivery date has changed week by week since then and the estimated delivery date is now 6/9/15 !!! But I know that will change also. Have emailed them so many times and I just get a very unhelpful reply saying that they don't know when they will be back in stock !! When they changed the delivery date back at end of June I gave my daughter our existing chest of drawers so all the contents are now on the bed in the spare room. Having read all the reviews on here about Very I am now going to cancel and close the account. The worst Company I have ever had the misfortune of dealing with, a joke.”

Helpful Report

Posted 10 years ago

“This company is one of the worsts I’ve had the misfortune of using. I foolishly ignored their bad reputation to claim a good cashback deal on a Lenovo tablet. Very then proceeded to send me the wrong colour tablet (Yellow instead of black). I have no idea how they managed to do this as the item order clearly states black and the tablet box clearly shows a yellow tablet and is branded as such. Getting through to their customer services was a nightmare as their phone system kept dropping my calls regardless of where I was phoning from (house phone, mobile phone, work phone were all dropped repeatedly). I even managed to get through to them on a few occasions only for their phone system to suddenly go dead midway through the conversation. When I finally got through to someone for long enough to explain the issue it sounded like the person I was talking to was located at home as there was noise that sounded like children watching television in the background that almost masked the person I was speaking to. Ironically this isn’t what has annoyed me most about Very. It’s their handling of the replacement item and refusing to admit the mistake that they made. They insisted that my order had to be classified as a return and not a replacement even though THEY had sent me the wrong item. Normally this wouldn’t be that bad but I had £37 (about a third of the item price) of cashback on hold for this item that I couldn’t re apply for since the cashback offer had expired. The customer sales representative could not have cared less about this and made it plainly clear that this was the case even though they were totally responsible for me receiving the wrong item. She was insistent that the item had to be sent back marked as a return and they’d give me the money to re-order the item again from them again. I honestly don’t understand why she was pushing for this so much or why she thought I would bother to order from them after they’d messed up and had basically been very rude on the phone. The moral of the story is, don’t order from very. They don’t have a good reputation for a reason.”

Helpful Report

Posted 10 years ago

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