Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't got a refund. They are now refusing to refund me because i don't have the tiny receipt from my collect plus store, as it was over a month ago i sent it back. Never Shopping again with them.”

Helpful Report

Posted 9 years ago

“I will NEVER EVER deal with this company again. Having sent completely the wrong goods they then flatly refused to exchange for the correct item unless I paid again!!! To date have not received a refund and have purchased the same goods for less from another supplier.”

Helpful Report

Posted 9 years ago

“16th call to very.co.uk, + numerous emails and still getting nowhere trying to return a faulty product. Not using them again.”

Helpful Report

Posted 9 years ago

“I am so appalled at very.com! I placed a large order 2 weeks ago to be delivered to a collect plus store. They split it into 5 parcels. 1 of the parcels was too big for store to accept so they rtd it to very. I rang very immediately to let them know what had happened, they assured me that the parcel would be resent and not to worry. The order contained lots of 3 for 2 offers. Very did not resend parcel, they rtd them all to account, causing all 3 for 2 offers to be cancelled. I had to wait 40 mins on the phone to try and sort it out. They then re ordered the missing items, one now out of stock. He assured me all 3 for 2 offers would be re applied. They have not! Have emailed twice to get matter resolved...no response. Account is now a mess, loads of adjustments to account, charging me for items that should have been free. Horrendous experience! Still not resolved.”

Helpful Report

Posted 9 years ago

“As a loyal Very customer I had to write to advise you of a serious complaint. I ordered some Converse trainers. They arrived today and they were secondhand! There was mud on the soles and on the white trim around the trainers. They had obviously been worn. I was appalled that a company like yours is sending out secondhand trainers claiming they are new. I would be interested on what you think of this and how I will be compensated? Deborah Carter ladydeborah@talktalk.net”

Helpful Report

Posted 9 years ago

“Ordered 3 items from very forgot to use voucher code, ordered the same items 5mins after the first order using £25 off code when u spend £50. All items arrived on the same day, collected and returned what I had doubled up on, not realising that it would matter which order I sent back as items were identical. They removed the £25 voucher from my account and now require me to pay in full. So I called to enquire about this only to be cut off after waiting 16mins and 18mins on each call both at 35p per min. Called back, this time said I wanted to place an order.... Surprise surprise my call got through straight away! Put through to an advisor who told me that they could not honour the £25 off code as I returned the item! I explained 301 times I had kept items worth £82 on the same order but because I had returned the item I had used the code on they could not honour it. How pathetic!!!!! 30 mins later..... She still couldn't do it. So now I'm paying the £25 plus another £20+ I will be charged for making the stupid call..... Oh and a late payment charge of £12 because I paid my bill 2 days earlier than my statement date so it didn't count as a November payment. Paid the balance and closed my account... Never again!!!!”

Helpful Report

Posted 9 years ago

“Ordered an item and a delivery estimate was given but wasn't delivered. Very failed to inform me the payment hadn't been taken because of lack of stock. I was informed to pick another version of the item I wanted but instead purchased from another retailer. Won't be shopping with Very again.”

Helpful Report

Posted 9 years ago

“When everything runs smoothly all is well. Have a problem and their customer service is virtually non existent. They don't respond to email and their foreign call centres are a joke. Time to give up and take my business elsewhere.”

Helpful Report

Posted 9 years ago

“Appalling customer service. Trying to return an item but no one wants to know, yet I've been charged for it with little indication that anyone is dealing with it. I've tried to call in several times and have had the phone put down on me. The staff are simply rude and inexperienced. Avoid using Very for anything!”

Helpful Report

Posted 9 years ago

“This company as the worst customer service I’ve had ever come across. I purchased a HP BEAT computer and an Apple laptop in August 2015 on their 10% cash back offer which should have been refunded to me in Oct 2015 After 20 calls to their customer service department and several emails I have now been told the goods I ordered were not on the offer. I checked at the time to make sure the goods were on the offer, despite this they are refusing to refund the money. I feel I have been cheated!!!”

Helpful Report

Posted 9 years ago

“Made an order using groupon voucher. Order arrived quickly - all good. Wanted a refund and it is like a mission on mars. Called 6+ times and every time received a different response from each customer service agent - at least they are creative. Basically, still no refund. If they can't even complete simple tasks I hate to think if I had a bigger issue. Will never deal with again regardless of how easy the front end sale was - not worth the time and plenty of competitors out there who will provide you the goods and service.”

Helpful Report

Posted 9 years ago

“Ordered American Fridge Freezer mid September...continuous broken delivery promises...involved time off work etc. Cancelled item in writing...no acknowledgement received re cancellation. Item never delivered. Now they want £1000 !! After many many phone calls, hours spent on the phone, I learn tonight that not a note of reference has been made on my notes regarding my complaints. This company is an absolute nightmare, a complete Mad House. The person I spoke to tonight cannot get through to ''Check and Trace' who are the only people who can help apparently. PLEASE DO NOT BUY FROM THIS COMPANY !”

Helpful Report

Posted 9 years ago

“The very worst company to deal with in regards to delivery, missing orders and refunds. A complete joke. Order at your peril!”

Helpful Report

Posted 9 years ago

“Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers.”

Helpful Report

Posted 9 years ago

“I wish I read other customers reviews before I placed my order! They took money from my a/c, but denying doing it in spite of my bank confirmation. No trace of my order, wtf!!! DO NOT USE.”

Helpful Report

Posted 9 years ago

“Poor customer service. Staff just hang up on you when they're unable to answer your questions.”

Helpful Report

Posted 9 years ago

“Absolutely appalling company! Was a customer for years, tried to return something, phoned up just to innocently enquire why it has been returned to me unfortunately, spoke to the most rudest moronic individual I've ever known, she was such a sarcastic, condescending cow! Wouldn't know what customer service was if it bit them in the arm pit! Didn't get anywhere! What done it for me was when returned two items, received an email and txt stating they received it, checked my account a month later and I noticed the credit hadn't been credited back to my account. Got told I needed a receipt of proof! Totally idiots! Told them we're passed that, as they received them, unfortunately I didn't keep txt from them month prior, and my emails get deleted after a month if nothing's done with them. Didn't get anywhere with that! So I paid £50 for no reason! Con artists! I have since paid what the balance was and asked for account to be closed as I'm not paying another penny to these idiots! And they STILL haven't done it after a week, total idiots!”

Helpful Report

Posted 9 years ago

“This is quite frankly the worst company I have ever come across. Whilst there might be some people who have had a good experience with them, there is large amount of people that have had terrible service. In brief, I ordered a shelving unit from them which despite being told was going to turn up on a saturday (and I had to wait in 12 hours with my 2 young children to be sure was here to receive it), it didnt come. Took several calls to find out when it was arriving and that was subsequently 48 hours later. I then tried to complain about this and it took 2 emails and 3 phonecalls before I could speak to a Manager who gave me £4 postage credit! I then opened the box to put it together a week after purchase and there were no screws... just bits of wood. So again it took numerous calls and emails to 'apparently' sort this out and because I had spent more than 1.5 hours on various phonecalls they gave me a credit of £20 and assured me the screws would be with me in a few days. Over 2 weeks later and no screws still so I phone again only to be told they couldnt order them as they needed part numbers (which as it turned out the screws didnt have). No one had obviously phoned in the meantime to let me know! I asked for 2 call backs from Managers to complain again and didnt get 1 call back. The third time I kicked up such a fuss they put me through to someone. He said they still couldnt send the screws, I had to be sent the entire shelving unit again and then take out the screw pack and send it back! How bloody ridiculous! It also meant I had to be in on 2 different delivery dates to be able to receive and then send of the package... and given that I am a single parents that works, its really difficult to re-arrange my day to be in. So the latest is that I was assured 3 days ago the new unit would be here today between 7 and 12 so I arranged to work from home and cancelled 2 meetings..... and yet again it hasnt arrived (and wont be coming either)!! .....another wasted day of waiting and no idea now when I can be around for a new delivery date... So bloody frustrating and 4 weeks of stress so far! Which I had read the reviews first before ordering from them! Rant over!”

Helpful Report

Posted 9 years ago

“Was a good customer!, but Very don't respect good customers so I've gone elsewhere!, " if you don't look after the customer? Someone else will!"”

Helpful Report

Posted 9 years ago

“Awful company, bad customer service and no people skills. Ordered a bed and wardrobe for my 4 year old son. Paid £20 to have delivered Saturday. The bed turned up but only half of the wardrobe so they took the full order back leaving my son with no bed for 4 nights. Bed finally arrived, no update on wardrobe. Drivers knew nothing about it. After 5 long phone calls to very I still have not had an update. Very angry as was promised calls back, never got them. Customer service is diabolical, messaged them n Facebook and they said we are an online based company so cannot contact you via the telephone, yet their happy for you to waste your money tirelessly ringing them. Avoid using very, I am currently writing to trading standards”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,705 reviews