Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Would not recommend this company for large items as twice I have order large/expensive items and both have been dreadful experience. No customer service. Impossible to get through and when you do, they can't help.”

Helpful Report

Posted 9 years ago

“Be very careful when taking out a Very account. As a new customer, I purchased an item on the buy now pay later deal to later find out that after the first months credit report with this account I have been marked with a late payment. I was told it was a mistake and the account was not set up with the buy now pay later deal and I now need to make a payment to clear my arrears. I have now been told my account is set up the way I requested initially but the late payment is actually a delivery charge. So be careful and make sure you don't miss anything because there's no second chances or room for mistakes with new customers.”

Helpful Report

Posted 9 years ago

“Horrible, Horrible Customer Service. I purchased a laptop with the Office 365 Bundle. Upon recieving my laptop 2 days later than the delivery date i immediately noticed it was not issued with the Office 365. I got on the phone to customer service and the first of 9 representatives was just WOW. Her response to my query was 'what do you want me to do' to which i in shock replied 'your job' after which she read my product description and tech specs in response of my query. In frustration i thanked her for the 16 minutes of premium call time from my phone time which she interupted and "kindly" reminded me it was 12 minutes. The chase up went on for 2 weeks and 8 stressful phone calls with constant promises from very to call back which never happened. After 2 weeks, a hefty phone bill, anxious waiting, rude advisors i finally found one representative who told me that my purchase didn't include Office 365 to which i outlined that on my order and online it DID and maybe due to correction on the website no longer states it and was willing to provide my order but still was not willing to assist me any further. Moral of the story, stay clear of Very if at all possible.”

Helpful Report

Posted 9 years ago

“I've been with very for a number of years now and I've always been impressed with there reasonable prices and finance deals, especially the buy now pay later which is fantastic. However today I closed my account as I found there customer service team extremely unhelpful. I paid the remainder of my buy now pay later a day late as I was in hospital watching my baby be born on the day that it was due to be paid ( I thought remembering to pay a day later was quite good all things considered). However the payment was a day late and they said there was nothing they could do about it, I owed £98 and they ended up charging me £95 on top of this for paying 1 day late, if I was a serial offender I could understand but this was a one off and I feel my reasoning for the late payment was a just one. I paid what I owed and closed my account. It's a shame really because I love what they offer but if they can't look after me then I have no interest in giving them my money.”

Helpful Report

Posted 9 years ago

“Do not deal with this company. Its customer service does not exist and you have to chase and chase them up over everything. They charge twice for items and its down to you to get your own refund. They apologise continually but never actually do anything and then they actually put incorrect information on your credit report and deny it. You again have to chase them up to keep putting THEIR own errors right. Will never deal with this company again.”

Helpful Report

Posted 9 years ago

“Ordered a washing machine on the 22nd January and showed delivery on 29th January 2016. It then changed to delivery on 5th February. Husband stayed in all day waiting but it did not turn up. Rang customer service five times, who were absolutely shocking and totally unhelpful. They were unable to tell me where the washing machine was, who the dispatcher was or when it would be delivered,only that it may be lost. Then tried to resolve on the chat line, they were also unable to help other than to say someone would be in touch with the information. But to date have still had no communication. I then sent a facebook message but they explained they cannot deal with this sort of enquiry due to security. I will most certainly never order anything from the company again, the Customer Service is shameful. I work in Customer Service and would most certainly have been sacked by now if I treated customers with such contempt.”

Helpful Report

Posted 9 years ago

“Dear fellow consumers (hopefully not via Very.co.uk) I cannot implore you all enough to read the similarly (but unsurprisingly tragic) experiences faced by customers and to at all costs avoid the absolute travesty that calls itself "Very". I am in total agreement with previous reviewers that 1 star is an incredibly generous feat for these people. Having ordered the COLOGNE GLOSS 4 DOOR wardrobe from the website, we were informed that we could expect delivery upon a particular Saturday roughly 2-3 weeks away between the hours of 10:30am & 12:30pm. 7am we receive a phone call informing us that our delivery had been terminated due to "staffing issues" and would therefore be delivered the following day (Sunday?!) between the same hours. 7am once again comes-a-calling followed by the incredibly gracious & warming welcoming message from one of the couriers... "Good luck putting this up, bruv". After said wordsmith and his companion had left the building I noticed that the boxes were labelled 1 of 3, and 2 of 3. Looking back at it now, the gentlemen with the linguistic skills of a potato could well have been trying to warn me of the impossible task of putting up a wardrobe with several pieces missing. Then came the numerous phone calls to the appalling customer services team at Very who couldn't even seem to grasp the notion of even using the phones they are employed to answer (one of which even found my problem quite amusing!) Several hours of calls across the week finally lead to confirmation that the remaining piece to the wardrobe jigsaw would be delivered within the next 10 days. However 3 days later, upon yet another sunday, Very have now informed me that said missing piece isn't actually available, forcing me to cancel my order. If indeed the remaining piece isn't available, then surely this particular piece of furniture isn't actually available anywhere? I also feel for the lonely wardrobe knowing that it will never in it's life know the feeling of full assembly or completion (like Nicholas Cage never actually being Superman - true story). Overall, I would rather lose a testicle than deal with this incompetent band of retards again and I sincerely hope you all do the same. Good day, Bruv”

Helpful Report

Posted 9 years ago

“Customer service is pathetic. The service line is in some foreign country and the operatives are almost unintelligible. Been waiting 2 months for a refund, still not arrived. If you order from this company, make sure it will be O.K. or prepare for a long and fruitless journey getting a refund”

Helpful Report

Posted 9 years ago

“I dont know why I did not read these reviews before ,I ordered BEKO American Fridge freezer,new but got used one full of mould and scratches,will contact them in the morning”

Helpful Report

Posted 9 years ago

“not happy with very at all... i ordered a wardrobe and there was parts missing so i rang many times but no one couldget through to parts department and they would tell me i will get a call back... heard nothin for two weeks... then when i finally did get in touch they said they would give me a £25 refund and its been 9 days no refund given... not happy at all they lie to you”

Helpful Report

Posted 9 years ago

“if it was possible to give no star i would give none the customer service do not deserve and such thing as a star.. this useless company VERY has sold me an item that is completely different from what was put online. i thought i was buying something but it ended up been different. i would not be surprised if VERY does this type of fraudulent transactions with lots and lots of customers who aren't aware. i only found out when it was time to use the device. i have a copy of what was sold to me the details of the item. i then tried to match it up with my online transaction history this turned out to have been removed from my account history. i then call the customer service team who told me they do not have any information about what was sold to me. i then demanded to speak to a manager, the agent then told me its not a valid reason to speak to a manager and kept me on the phone for about 30 minutes and then cut me off. if this type of practice is still allowed to have an impact on your credit rating, then something is seriously wrong somewhere.”

Helpful Report

Posted 9 years ago

“Ordered a Microsoft band 2 when they had it on offer. As my wrist size is on th e border line between two sizes I ordered the bigger size as recommended, unfortunately it was just too big. So phoned up arrange to return for replacement and was advised once it has been returned just order another. Returned the same day - 7 days later Very acknowledged the return so I went to order another as instructed only to find the price had gone up £43!!! Wrote and called customer services and was told sorry we can't do anything about that. Be very careful ab out shopping here - they will not honour prices if you return anything.”

Helpful Report

Posted 9 years ago

“very is great if you buy named brands such as river island or lipsey but with anything else it is an absolute joke, i spend alot of money on very and near enough everything ive bought has got a rip in or has broken after about 3 days i will only use very for brands i know for anything else its absolute rubish”

Helpful Report

Posted 9 years ago

“Never use Very. It seems like a great way to spread the cost but I returned 8 items over the course of last Christmas, when the company Very use came to collect them I asked for a receipt and the man just walked of. Because of this Very are refusing to remove these items and have left very threatening voicemails. Before this I also returned a small item but did this through click and collect, I lost the receipt myself. Very have since said that they do not keep any files regarding customers returns which I wrong because they will have proof an item returned back in stock. The customer service team are rude and the arrears team are threatening, but I am not backing down.”

Helpful Report

Posted 9 years ago

“I don't even know where to start, absolute hell.. I have been contacting their customer service team for three solid months, false promises, false charges... emails getting me nowhere, no replies at all... I have sent over 20 and not received one reply, phone calls get you nowhere, they just cannot wait to get you off the phone.. I consider myself to be a valued customer, I have a lot of money spent on my account. After three months I am just waiting for a reply. Outraged to say the least, dissatisfied and upset. As far as delivery goes, fabulous... delivery comes within a day and the website is great. Be very careful! How do they get away with it? FCA regulated? Tasha.”

Helpful Report

Posted 9 years ago

“Ordered a condenser dryer, website so temperamental and user unfriendly and got my delivery address wrong. Had to redirect my item on the day, apparently Very.co.uk don't even communicate with their delivery company Arrow XL. Called Arrow XL numerous times about my delivery and they just kept saying it's at the wrong depot, they also just rely on an unreliable I.T. system. No human contact, so nothing gets communicated properly down the line. Trust me pay a little bit more and choose another company get things delivered on time. I have had items delivered from the other side of the world in quicker time. Cancelled the order i didnt recieve. In a nut shell Very.co.uk is a waste of time and money.”

Helpful Report

Posted 9 years ago

“Awful awful service! Today is the forth time i have called about my order being delivered. Was told there was no way I can change the delivery time (for its third attempt at being delivered). I got the number of the delivery company (yodel) called them and changed the delivery date no problem. No feedback at all on when the order was due to be delivered initially, when the order was not delivered (due to me not being in as I didn't know it was coming, was initially told it was going to be in another 5 days time) or that I had to call to rearrange a time. Had to find this out myself by tracking the order. When calling up to rearrange I was it would be delivered in the next two days (no change to arrange a day). Girlfriend was at home all day waiting only for me to find out via the tracker that I had to call to rearrange a new date, the very thing I did the day before and was told I couldn't. Complete dis-connect between the company and the courier. Terrible experience”

Helpful Report

Posted 9 years ago

“ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!! Would never order from here again!!!!! Ordered an item on the 13th Dec expecting it to be here for Christmas when delivery date was given the 21st Dec. Rang up 4 times asking what is going on from 21st Dec - 17th Jan- no apology what so ever from staff (only one who I think was named Adrian?) other times no apology what so ever just tried to fob it off. Always making excuses on why the item isn't even been dispatched and stuck at "processing" for a month. They also expected us to wait another month to receive the order!!! ***AVOID ORDERING OFF HERE AT ALL COSTS!*** absolutely disgusted and worst customer service ever.”

Helpful Report

Posted 9 years ago

“Do not shop with very I'm not even going to waste my time telling you why just take my word for it!!”

Helpful Report

Posted 9 years ago

“Attrocious store. They offer vouchers/codes but DO NOT redeem them at checkout. They wait until all items are dispatched and then are manually applied (seemingly if they feel like it or not). Waited over a month for the refund of the valid voucher code (which didn't happen) so had to return all my items for a refund (which then took another 14 days). It feels like a scam website, rather than a trusted online retailer. And their sister site Littlewoods is even more of a scam! Just compare the same items on their website and the prices are almost double in some instances... Think I'll just stick with Amazon from now on...”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,705 reviews