Name: Very
Rating: 1.71

“I really would prefer to give just one star, they are an awful dreadful poor worthless company. Shop with another catalouge and take these reviews as a lesson VERY ARE POOR AT EVERYTHING. I HAVE LOST NEARLY £200”

Helpful Report

Posted 8 years ago

“Fare priced, quick deliver, good quality, easy website to navigate option to pay straight away or in instalments, my wife loves it to my horror and her delight”

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Posted 8 years ago

“I had a Voucher for £40 from Weight Watchers, which I used to purchase some sandals, when they arrived one pair was too big, another broken, so faulty, I then returned them. I phoned the number supplied by W.W to get the credit applied to a suitcase I brought, which on taking the order, over the phone, the lady said she would do. This has never been done. I have lost the voucher and Very will not honour it! THIS EMAIL FROM VERY....Thank you for your email. According to the terms and conditions of the code it states that it is a single use voucher and you can only claim it once. Therefore we are unable to apply this voucher to your order again. THIS ON THE LETTER FROM W.W....The credit will be reversed if the order is returned and the value falls below the £40 minimum. In this instance, please ring 0344 822 2321 and the £40 credit will be reapplied if you place an additional order of £40 or more. So Very have kept my £40 voucher and I have nothing. It is almost impossible to get in touch with Very and none of the link's are for any type of complaint other than returns or deliveries???? I hope the above number will be useful to someone! take my advice and steer well clear if you value your money!!”

Helpful Report

Posted 8 years ago

“I had a Voucher for £40 from Weight Watchers, which I used to purchase some sandals, when they arrived one pair was too big, another broken, so faulty, I then returned them. I phoned the number supplied by W.W to get the credit applied to a suitcase I brought, which on taking the order, over the phone, the lady said she would do. This has never been done. I have lost the voucher and Very will not honour it! THIS EMAIL FROM VERY....Thank you for your email. According to the terms and conditions of the code it states that it is a single use voucher and you can only claim it once. Therefore we are unable to apply this voucher to your order again. THIS ON THE LETTER FROM W.W....The credit will be reversed if the order is returned and the value falls below the £40 minimum. In this instance, please ring 0344 822 2321 and the £40 credit will be reapplied if you place an additional order of £40 or more. So Very have kept my £40 voucher and I have nothing. It is almost impossible to get in touch with Very and none of the link's are for any type of complaint other than returns or deliveries???? I hope the above number will be useful to someone! take my advice and steer well clear if you value your money!!”

Helpful Report

Posted 8 years ago

“Catalogue of errors from start to finish. Left on hold for an eternity then language barrier when eventually get through. On line chat not much better, cancelled wrong item and still waiting for refund update on an item I returned a week ago. Useless. Spend your money elsewhere.”

Helpful Report

Posted 8 years ago

“I ordered 2 chairs from VERY on 26th April and on 3rd May I received an email from Lydia Hudson (VERY Customer Manager) who informed me in writing that my 2 chairs were 'on track' and would be delivered on or before 11th May 2017. Additionally the email stated 'don't worry, if there are any changes we'll let you know straight away'. Needless to say the 2 chairs DID NOT arrive on 11th May as promised and there was no warning of any problems or delays. After trying to chase up VERY over 11th and 12th May for an explanation (about 3 hours on the telephone), I was eventually put through to their Customer Services Department (in South Africa) and informed that the chairs were out of stock (in stock when I ordered them) and that my order was now cancelled (by VERY) and if I still wanted them, I would have to start the whole process again. You really couldn't make it up and will anyone reading this will not be surprised to hear that VERY are now VERY VERY low on my potential suppliers list. Signed- VERY Disgusted Tony from Sunny Yorkshire.”

Helpful Report

Posted 8 years ago

“Great prices and excellent delivery options with a wide range of goods”

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Posted 8 years ago

“Ordered two items. One item was returned by Very, but I wasn't informed and another item apparently there was a fire in a warehouse so that wouldn't be delivered. No one from Very contacted me to let me know. I had contacted Very and their courier on numerous occasions to be told different stories every time. If you ask for a manager apparently they are in the meeting or they are no managers on their floor. When you ask for the complaints department you are giving an email address request information. This is becoming a nightmare.”

Helpful Report

Posted 8 years ago

“Awful company. Avoid. Terrible customer service and flatpack with wrong parts. Getting new parts was a nightmare and involved waiting, chasing and messing around. The site also is a pain to use at they try and sell you needless add-ons at every juncture.”

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Posted 8 years ago

“Do not bother! Even if they are the cheapest, pay more elsewhere! Ordered a pair of GHD straighteners and they were supposed to come with a FREE GHD heat mat, lone behold straighteners arrive minus the heat mat. I called the 'customer service' department and I would call them that loosely. Long story short 30 mins later after talking to an overseas representative who could barely understand me or what I was saying I was told that they could not send me the item that was missing and that I would have to contact GHD myself about this?!? Sorry no, I ordered the item from Very not GHD Shocking! I was then told to submit an account query with a copy of the order email, so I did this and it took them 24 hours to respond, I then responded to that and have heard nothing since. If you want what you actually pay for and would like any issues resolved by somebody competent to do so then do not use Very ever!”

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Posted 8 years ago

“Incredibly RUDE staff, they speak to the customers like dirt!”

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Posted 8 years ago

“Worst company on the planet. Save your money. And shop elsewhere”

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Posted 8 years ago

“Absolutely disgusted. Waited in for sofas too arrive today after getting rid of my old sofas. Rang at 6 and was told my order has been cancelled. Though the payment went on my account before it arrived. Can't believe I wasn't informed as ordered it over 3 weeks ago. Will be stopping my account with them”

Helpful Report

Posted 8 years ago

“Worst customer service No refund given despite several calls.”

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Posted 8 years ago

“Terrible customer service.Cut off each time I rang about being charged for collecting an old freezer when they delivered new one.The courier did not collect anything & I signed to say that.Very still keep billing me £14.99 for this "service" Each time I have rung ,4 times so far,I am assured someone will ring back-this never happens.I have never used Very before & will certainly never use them again.”

Helpful Report

Posted 8 years ago

“Everything. From the delivery of the faulty item to handling of the problem. 3-4 hours on the phone trying to sort this problem out and all I can say is Disaster from start to finish! Never want to shop from this website again.”

Helpful Report

Posted 8 years ago

“Rude and terrible. I was called a liar for stating that the tv I wanted was cheaper the night before. Their payment methods and website is a joke. My delivery time for my tv is 3 weeks away! I also had to pay £7 for that delivery lol. The item is in stock but a 3 weeks wait This company is a joke, rude and hard to understand”

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Posted 8 years ago

“WORST customer service I have ever experienced. Received incorrect order THREE times. Upon each contact with Very they said they were resolving the issue and they would contact me- was never contacted. One advisor refused to raise a complaint for me, one wouldn't let me speak to a manager and hung up on me and they were ALL rude and entirely useless at their job. DO NOT ORDER FROM VERY”

Helpful Report

Posted 8 years ago

“I would also give a minus for the useless customer service this company offers. Excellent service when arranging for the delivery of a large item, but try to arrange for a return and it all goes wrong. Promises of contact to arrange this don't come to fruition, leaving the customer having to make contact either by online chat, secure message or a phone call. Each time when you think someone has solved the issue, you find out that you've just been fobbed off and they've not done what they promised. It doesn't help that the customer service agents speak with very strong accents and are very abrupt. They all read from a script telling us how sorry they are and that you have got the right person to help you.”

Helpful Report

Posted 8 years ago

“I'd give minus because the people are useless and don't help at all there is also a big language barrier”

Helpful Report

Posted 8 years ago

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