Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please please people take not of these bad reviews this is the worst company you will ever deal with. The customer service is by far the worst I have ever come across. week 11 I am still trying to arrange a return. You never get an English advisor please just avoid at all costs.”

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Posted 8 years ago

“they do not want to take back large faulty items, foreigners from customer service keep you waiting then hang up, they are a disgraceful service”

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Posted 8 years ago

“Easy to use and order, any problems are sorted straight away. Always happy to help.”

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Posted 8 years ago

“very quick & easy transaction..fast, free delivery using click & collect”

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Posted 8 years ago

“Great prices with discount (that I regularly receive). Good comms post purchase and free delivery options.”

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Posted 8 years ago

“First and last time I ever use Very. Half my order hasn't arrived and they told me they would reordered it but it still hasn't arrived and now when I try to call the customer service line either the line goes dead or nobody bothers to answer the phones. I want a refund now!”

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Posted 8 years ago

“Exactly as described on the site and delivery is always quick.”

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Posted 8 years ago

“I purchased a £550 TV from Very, first time I have used them and was happy up until my order was processed. 7 weeks on and I still don't have my TV despite numerous calls and emails to resolve it. The thing which annoys me the most, is that they won't call, email or even text you to let you know what's happeneing. Just terrible customer service. They scheduled delivery, them didn't turn up at all - and no contact. I booked a day off work to take the delivery also. Honest opinion, save your time, money, and phone bill and purchase elsewhere. I wouldn't be returning even if they paid me.”

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Posted 8 years ago

“quick delivery, which would be tracked, many payment options and good value”

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Posted 8 years ago

“Awful experience would never use this company again, so here goes, ordered a garden table and chairs 23rd April 2017 got told delivery would be 22nd may by their delivery company arrow XL, waited in all day for a no show, contacted very who said if it doesn't arrive in 8 days to ring them back, couldn't get hold of delivery company their phone were just ringing out after 8 days very then told me they were still waiting for it to come into stock, by this time I had waited over 6 weeks, when I read the reviews people were saying they had just ordered and how quick delivery was, so I done a review myself saying mine still hadn't turned up, they refused to put bad reviews on their site they only want good reviews so be careful, nearly 7 weeks on I have rang up to cancel my order because they wanted me to pay for something that still wasn't here I explained why I wanted to cancel and they didn't want to know or wouldn't find out what was happening with the order”

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Posted 8 years ago

“I got a marketing letter from Very.co.uk. I have never provided my details to them. At the bottom of the letter there is a number to call if you don't want to receive further communications. I called that number. The "gentleman" said they didn't have any of my details... he then hang up the phone on me. I called back - after going through 25 options confirming that I do not want to make a payment to Very.co.uk - I got through a person, and this time a took his name, he is called Ali (I have the suspicion that it was the same person as before). I tried to explain the situation to him but when he asked for my address and then wanted me to spell out my name so he can open an account for me I lost it and asked to speak to his manager. Why would I want to open an account when I'm calling to get my details (THAT I NEVER PROVIDED!!!) removed from your system??? Anyway, he puts me on mute for 5 minutes instead of transferring me. I know this as there was no hold music, so I know he was still on the line. When I started talking to him he did actually put me on hold and the hold music started... for another 5 minutes. Eventually, after being on actual hold for another 10 minutes, I gave up as it seems Ali was just messing around with me. Terrible company, appalling customer service at their call centre. I would never order anything from these people. STAY AWAY FROM THEM!”

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Posted 8 years ago

“Orders always received promptly with continuous reminders if I do forget to collect the order from Click and Collect (it happens frequently!). No hassle returns. And the items I've purchased are always of good quality. No complaints here!”

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Posted 8 years ago

“Easy comprehensive service, fast delivery and quality products. Really good prices too since I purchased from the sale (which had a surprisingly large selection).”

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Posted 8 years ago

“Good payment plans. good response from customer help line when I needed it. Next day delivery on most items I have purchased & free if collected from a collection point of which there is one very near my home so easy to pick up. free delivery important as many firms can charge up to £5 delivery even on a small item”

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Posted 8 years ago

“Again fast delivery and everything fitted just so because of the ease of ordering. Thank you.”

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Posted 8 years ago

“Ordered a garden set and had a confirmed delivery date of bank holiday Monday!!! 8:45-10:45am half way through my 2hr delivery slot I get a phone call from the company due to deliver saying they only received the order @ 11pm last night therefore it has not been able to be quality controlled and could not deliver until next week now!!! I had the day off work to take delivery I could of got double pay, I had to cancel my birthday BBQ that had been booked for ages it wasn't only embarrassing it was sickening! Absolutely not one apology from the catalogue or delivery company!!! I am fuming I will never spend another penny with very!!”

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Posted 8 years ago

“after clearing my dues and closing my account, the rep who helped me close my account forgot to cancel the direct debit on my account. so i at the end of the month my DD wa charged. when i contacted very to return my money back they were unhelpful and said they cannot do anything and that i should contact my bank.”

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Posted 8 years ago

“computer very poor and not at as described and very have refused to even consider my requests to return it and are now completely ignoring my emails !!”

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Posted 8 years ago

“wow, where to start, by far the worst online company I have ever purchased from. Cancelled my order without informing me after taking the money from my bank because they declined me an account which I did not ask for, did not want and did not need. Why did I have to open an account when I paid cash (debit card, money was taken straight from my account). Oh and the reason the account was declined was because I tried to purchase the tv earlier in the day and their website crashed halfway through the order and I was then apparently flagged as unreliable..... Seriously!! if something is available anywhere else then use whichever company but avoid these bunch of clowns (thats actually not fair on clowns) and buy from someone else.”

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Posted 8 years ago

“Good range of products. Quick delivery and no trouble with returns or payments. No complaints.”

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Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews