Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,724 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

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“Worst customer service I have ever received. Ordered an electric hob and it arrived at a collection point absolutely battered and dented. It's taken 5 attempts to try and return it and it still hasn't been returned. I keep arranging a collection where I have to wait in from 7am to 7pm and no has come on 5 occasions. Will never use very again! And the people on the phone are rude and hang up on you!”

Helpful Report

Posted 9 years ago

“I ordered two combi TVs & used a SAVE 20 discount code (£20 off orders over £200). I had meant to order two freeview TVs & my order was cancelled by an agent within a few minutes so that I could reorder correctly however it would no accept the voucher code. Conversations with agents initially looked positive but then said they could not help because it was an on line purchase. Have arranged for the TVs to be returned & will close my account”

Helpful Report

Posted 9 years ago

“Ordered a wardrobe on 22nd May, got given a date, didn't come because it was lost, so got given another date and in the day it didn't come because it was damaged so got told to order it again. We did so and got charged AGAIN, later sorted out, and given another date for delivery, today the 19th June, and it hasn't come, saying it's still stuck in the warehouse. Told we would receive a call to help, but we havent. Terrible customers service. Terrible company and will make it my goal for the week to spread as much terrible truths about your company. And have fun while doing it.”

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Posted 9 years ago

“Easy to shop, massive selection, quick delivery.”

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Posted 9 years ago

“Good products, love the collect point service, great if you work during normal posting hours.”

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Posted 9 years ago

“I wasn't aware that Very used YODEL as a courier company??? I was waiting in all day for a delivery when I received an email saying driver had left a card!!!!! What I was sitting waiting I phoned the mobile number it went to answer machine I sent a text also, so I decided to contact YODEL first was advised by agent the driver didn't even go to my address and parcel would be rescheduled for Saturday, rang customer service number at VERY the first non English speaker hung up on me when I explained why I was calling, I rang back and was asked all my details told I would need to wait a minute after 15 Minutes I hung up, rang back this morning and advised wanted to make a complaint I was advised parcel would be out Monday!WHAT!!!!! OH COME ON GET YOUR SELFS TOGETHER SOME WAY TO RUN A COMPANY SO I WILL ALSO BE WRITING TO HEAD OFFICE , If I don't get my goods today I will cancel the order and get my money back , but a useless customer service team I,m trying to think of another word rather than shambles never again”

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Posted 9 years ago

“I have shopped with very for a number of years. There products have become more inline with high street businesses, and the buy now pay in 12 months is a life saver!”

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Posted 9 years ago

“Clear pictures and a very easy to use website. Very impressed with the delivery time witch was 24hrs. Simple return policy.”

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Posted 9 years ago

“Like everyone else says. The customer service is rubbish. They hire people who don't have a good understanding of English. Also it takes about 15 mins to speak to someone then they seem so distant and unwilling to help. Do not expect any good service from very”

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Posted 9 years ago

“Horrible company! Do not get involved with them! It should be closed down”

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Posted 9 years ago

“Please please please people take not of these bad reviews this is the worst company you will ever deal with. The customer service is by far the worst I have ever come across. week 11 I am still trying to arrange a return. You never get an English advisor please just avoid at all costs.”

Helpful Report

Posted 9 years ago

“they do not want to take back large faulty items, foreigners from customer service keep you waiting then hang up, they are a disgraceful service”

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Posted 9 years ago

“Easy to use and order, any problems are sorted straight away. Always happy to help.”

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Posted 9 years ago

“very quick & easy transaction..fast, free delivery using click & collect”

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Posted 9 years ago

“Great prices with discount (that I regularly receive). Good comms post purchase and free delivery options.”

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Posted 9 years ago

“First and last time I ever use Very. Half my order hasn't arrived and they told me they would reordered it but it still hasn't arrived and now when I try to call the customer service line either the line goes dead or nobody bothers to answer the phones. I want a refund now!”

Helpful Report

Posted 9 years ago

“Exactly as described on the site and delivery is always quick.”

Helpful Report

Posted 9 years ago

“I purchased a £550 TV from Very, first time I have used them and was happy up until my order was processed. 7 weeks on and I still don't have my TV despite numerous calls and emails to resolve it. The thing which annoys me the most, is that they won't call, email or even text you to let you know what's happeneing. Just terrible customer service. They scheduled delivery, them didn't turn up at all - and no contact. I booked a day off work to take the delivery also. Honest opinion, save your time, money, and phone bill and purchase elsewhere. I wouldn't be returning even if they paid me.”

Helpful Report

Posted 9 years ago

“quick delivery, which would be tracked, many payment options and good value”

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Posted 9 years ago

“Awful experience would never use this company again, so here goes, ordered a garden table and chairs 23rd April 2017 got told delivery would be 22nd may by their delivery company arrow XL, waited in all day for a no show, contacted very who said if it doesn't arrive in 8 days to ring them back, couldn't get hold of delivery company their phone were just ringing out after 8 days very then told me they were still waiting for it to come into stock, by this time I had waited over 6 weeks, when I read the reviews people were saying they had just ordered and how quick delivery was, so I done a review myself saying mine still hadn't turned up, they refused to put bad reviews on their site they only want good reviews so be careful, nearly 7 weeks on I have rang up to cancel my order because they wanted me to pay for something that still wasn't here I explained why I wanted to cancel and they didn't want to know or wouldn't find out what was happening with the order”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,724 reviews