Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Awful experience would never use this company again, so here goes, ordered a garden table and chairs 23rd April 2017 got told delivery would be 22nd may by their delivery company arrow XL, waited in all day for a no show, contacted very who said if it doesn't arrive in 8 days to ring them back, couldn't get hold of delivery company their phone were just ringing out after 8 days very then told me they were still waiting for it to come into stock, by this time I had waited over 6 weeks, when I read the reviews people were saying they had just ordered and how quick delivery was, so I done a review myself saying mine still hadn't turned up, they refused to put bad reviews on their site they only want good reviews so be careful, nearly 7 weeks on I have rang up to cancel my order because they wanted me to pay for something that still wasn't here I explained why I wanted to cancel and they didn't want to know or wouldn't find out what was happening with the order”

Helpful Report

Posted 8 years ago

“I got a marketing letter from Very.co.uk. I have never provided my details to them. At the bottom of the letter there is a number to call if you don't want to receive further communications. I called that number. The "gentleman" said they didn't have any of my details... he then hang up the phone on me. I called back - after going through 25 options confirming that I do not want to make a payment to Very.co.uk - I got through a person, and this time a took his name, he is called Ali (I have the suspicion that it was the same person as before). I tried to explain the situation to him but when he asked for my address and then wanted me to spell out my name so he can open an account for me I lost it and asked to speak to his manager. Why would I want to open an account when I'm calling to get my details (THAT I NEVER PROVIDED!!!) removed from your system??? Anyway, he puts me on mute for 5 minutes instead of transferring me. I know this as there was no hold music, so I know he was still on the line. When I started talking to him he did actually put me on hold and the hold music started... for another 5 minutes. Eventually, after being on actual hold for another 10 minutes, I gave up as it seems Ali was just messing around with me. Terrible company, appalling customer service at their call centre. I would never order anything from these people. STAY AWAY FROM THEM!”

Helpful Report

Posted 8 years ago

“Orders always received promptly with continuous reminders if I do forget to collect the order from Click and Collect (it happens frequently!). No hassle returns. And the items I've purchased are always of good quality. No complaints here!”

Helpful Report

Posted 8 years ago

“Easy comprehensive service, fast delivery and quality products. Really good prices too since I purchased from the sale (which had a surprisingly large selection).”

Helpful Report

Posted 8 years ago

“Good payment plans. good response from customer help line when I needed it. Next day delivery on most items I have purchased & free if collected from a collection point of which there is one very near my home so easy to pick up. free delivery important as many firms can charge up to £5 delivery even on a small item”

Helpful Report

Posted 8 years ago

“Again fast delivery and everything fitted just so because of the ease of ordering. Thank you.”

Helpful Report

Posted 8 years ago

“Ordered a garden set and had a confirmed delivery date of bank holiday Monday!!! 8:45-10:45am half way through my 2hr delivery slot I get a phone call from the company due to deliver saying they only received the order @ 11pm last night therefore it has not been able to be quality controlled and could not deliver until next week now!!! I had the day off work to take delivery I could of got double pay, I had to cancel my birthday BBQ that had been booked for ages it wasn't only embarrassing it was sickening! Absolutely not one apology from the catalogue or delivery company!!! I am fuming I will never spend another penny with very!!”

Helpful Report

Posted 8 years ago

“after clearing my dues and closing my account, the rep who helped me close my account forgot to cancel the direct debit on my account. so i at the end of the month my DD wa charged. when i contacted very to return my money back they were unhelpful and said they cannot do anything and that i should contact my bank.”

Helpful Report

Posted 8 years ago

“computer very poor and not at as described and very have refused to even consider my requests to return it and are now completely ignoring my emails !!”

Helpful Report

Posted 8 years ago

“wow, where to start, by far the worst online company I have ever purchased from. Cancelled my order without informing me after taking the money from my bank because they declined me an account which I did not ask for, did not want and did not need. Why did I have to open an account when I paid cash (debit card, money was taken straight from my account). Oh and the reason the account was declined was because I tried to purchase the tv earlier in the day and their website crashed halfway through the order and I was then apparently flagged as unreliable..... Seriously!! if something is available anywhere else then use whichever company but avoid these bunch of clowns (thats actually not fair on clowns) and buy from someone else.”

Helpful Report

Posted 8 years ago

“Good range of products. Quick delivery and no trouble with returns or payments. No complaints.”

Helpful Report

Posted 8 years ago

“Why can't I leave less than 1 star. This company is a seriously terrible joke. Tried to buy a TV, had to open an account (even though I was paying via a debit card with cash ready in the bank) which was incorrectly declined (they apparently used my wrong date of birth) nobody bothered to inform me even though delivery date had been confirmed, a days holiday had been booked to enable delivery and money was taken from my account. I asked for a manager to call me back to explain and to assure me no credit rating would be affected...... guess what, no call. Currently chasing my bank to reclaim my money. Words cannot explain how terrible this company actually is, be warned avoid at all costs, this is just a small description of the total mess they have made of a very simple process.”

Helpful Report

Posted 8 years ago

“Very.co.uk although a catalogue breaks the boundaries of the stereotypical catalogues from the 80's by offering great items at very low prices with the option of spreading the cost. On a recent web search they came up cheaper for my iPad than any of the others including currys. I have shopped at very for ten years and have been satisfied with all aspects of their service.”

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Posted 8 years ago

“Always clear, informative and never any problems with delivery or return.”

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Posted 8 years ago

“Ordered a bedside table and it arrived broken. 5 separate occasions we have phoned to get it replaced. They came and picked up the broken furniture and we are now out of pocket and missing furniture we paid for as they are not in any rush to replace it. Every member of staff we have spoken to have been rude and unhelpful. Outrageous customer service. We have been told there are no managers to speak to and despite them assuring us we would receive a new bedside table on the 26th it never came. Again phoning to question why and we were again pushed aside and spoken to in a rude manor. Disgusted with the service and appalled that such a big company are unwilling to refund or assist for their mistakes. Do not shop here.”

Helpful Report

Posted 8 years ago

“Great deals on the website, very easy to use. Finance plans available if required. Items delivered within 24 hours of ordering. Customer service were really helpful.”

Helpful Report

Posted 8 years ago

“The worst company I've ever dealt with! I created an account on their website about a month ago. I've passed all my credit checks etc. A couple of weeks later I ordered a pair of sunglasses. They were due to be delivered on Saturday. On Saturday morning I received a phone call and was asked for my passport number. I was then told that my passport number was not valid! I go on holiday at least twice a year and I've never had any problems with my passport. I assume my passport was rejected because it's Lithuanian! I have never had such a bad and racist experience. A couple of weeks later I tried to place an order and pay in full, however my order was rejected!!! I entered my card details etc.,but was unable to complete payment. Thank you for your 'excellent' customer service. You have today lost a customer who was willing to spend £180! I assume it's not a lot of money for such a big company but if you keep treating your customers like this you will lose more!”

Helpful Report

Posted 8 years ago

“WORST service ever given in my life”

Helpful Report

Posted 8 years ago

“AWFUL! a company with no integrity.”

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Posted 8 years ago

“Absolutely unreliable. I ordered a barbeque, which their courier dropped off outside my empty house and still reported it as being signed as received. The pieces were faulty and damaged. I called them and got told that they could not replace them but I had to return the whole item. Contacting them is a nightmare. They do not appear to leave notes and you have to retell the whole story every time you call. The courier they use left me waiting twice (one of them all day) at home and did not turn up or provide info. I then had to call Very again and they had no information on the status. I filled an online complaint through their site and submitted it twice only to get an error message an everything deleted. A real true nightmare. Never again will dream of buying anything from them.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews