Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to shop, massive selection, quick delivery.”

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Posted 8 years ago

“Good products, love the collect point service, great if you work during normal posting hours.”

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Posted 8 years ago

“I wasn't aware that Very used YODEL as a courier company??? I was waiting in all day for a delivery when I received an email saying driver had left a card!!!!! What I was sitting waiting I phoned the mobile number it went to answer machine I sent a text also, so I decided to contact YODEL first was advised by agent the driver didn't even go to my address and parcel would be rescheduled for Saturday, rang customer service number at VERY the first non English speaker hung up on me when I explained why I was calling, I rang back and was asked all my details told I would need to wait a minute after 15 Minutes I hung up, rang back this morning and advised wanted to make a complaint I was advised parcel would be out Monday!WHAT!!!!! OH COME ON GET YOUR SELFS TOGETHER SOME WAY TO RUN A COMPANY SO I WILL ALSO BE WRITING TO HEAD OFFICE , If I don't get my goods today I will cancel the order and get my money back , but a useless customer service team I,m trying to think of another word rather than shambles never again”

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Posted 8 years ago

“I have shopped with very for a number of years. There products have become more inline with high street businesses, and the buy now pay in 12 months is a life saver!”

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Posted 8 years ago

“Clear pictures and a very easy to use website. Very impressed with the delivery time witch was 24hrs. Simple return policy.”

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Posted 8 years ago

“Like everyone else says. The customer service is rubbish. They hire people who don't have a good understanding of English. Also it takes about 15 mins to speak to someone then they seem so distant and unwilling to help. Do not expect any good service from very”

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Posted 8 years ago

“Horrible company! Do not get involved with them! It should be closed down”

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Posted 8 years ago

“Please please please people take not of these bad reviews this is the worst company you will ever deal with. The customer service is by far the worst I have ever come across. week 11 I am still trying to arrange a return. You never get an English advisor please just avoid at all costs.”

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Posted 8 years ago

“they do not want to take back large faulty items, foreigners from customer service keep you waiting then hang up, they are a disgraceful service”

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Posted 8 years ago

“Easy to use and order, any problems are sorted straight away. Always happy to help.”

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Posted 8 years ago

“very quick & easy transaction..fast, free delivery using click & collect”

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Posted 8 years ago

“Great prices with discount (that I regularly receive). Good comms post purchase and free delivery options.”

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Posted 8 years ago

“First and last time I ever use Very. Half my order hasn't arrived and they told me they would reordered it but it still hasn't arrived and now when I try to call the customer service line either the line goes dead or nobody bothers to answer the phones. I want a refund now!”

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Posted 8 years ago

“Exactly as described on the site and delivery is always quick.”

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Posted 8 years ago

“I purchased a £550 TV from Very, first time I have used them and was happy up until my order was processed. 7 weeks on and I still don't have my TV despite numerous calls and emails to resolve it. The thing which annoys me the most, is that they won't call, email or even text you to let you know what's happeneing. Just terrible customer service. They scheduled delivery, them didn't turn up at all - and no contact. I booked a day off work to take the delivery also. Honest opinion, save your time, money, and phone bill and purchase elsewhere. I wouldn't be returning even if they paid me.”

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Posted 8 years ago

“quick delivery, which would be tracked, many payment options and good value”

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Posted 8 years ago

“Awful experience would never use this company again, so here goes, ordered a garden table and chairs 23rd April 2017 got told delivery would be 22nd may by their delivery company arrow XL, waited in all day for a no show, contacted very who said if it doesn't arrive in 8 days to ring them back, couldn't get hold of delivery company their phone were just ringing out after 8 days very then told me they were still waiting for it to come into stock, by this time I had waited over 6 weeks, when I read the reviews people were saying they had just ordered and how quick delivery was, so I done a review myself saying mine still hadn't turned up, they refused to put bad reviews on their site they only want good reviews so be careful, nearly 7 weeks on I have rang up to cancel my order because they wanted me to pay for something that still wasn't here I explained why I wanted to cancel and they didn't want to know or wouldn't find out what was happening with the order”

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Posted 8 years ago

“I got a marketing letter from Very.co.uk. I have never provided my details to them. At the bottom of the letter there is a number to call if you don't want to receive further communications. I called that number. The "gentleman" said they didn't have any of my details... he then hang up the phone on me. I called back - after going through 25 options confirming that I do not want to make a payment to Very.co.uk - I got through a person, and this time a took his name, he is called Ali (I have the suspicion that it was the same person as before). I tried to explain the situation to him but when he asked for my address and then wanted me to spell out my name so he can open an account for me I lost it and asked to speak to his manager. Why would I want to open an account when I'm calling to get my details (THAT I NEVER PROVIDED!!!) removed from your system??? Anyway, he puts me on mute for 5 minutes instead of transferring me. I know this as there was no hold music, so I know he was still on the line. When I started talking to him he did actually put me on hold and the hold music started... for another 5 minutes. Eventually, after being on actual hold for another 10 minutes, I gave up as it seems Ali was just messing around with me. Terrible company, appalling customer service at their call centre. I would never order anything from these people. STAY AWAY FROM THEM!”

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Posted 8 years ago

“Orders always received promptly with continuous reminders if I do forget to collect the order from Click and Collect (it happens frequently!). No hassle returns. And the items I've purchased are always of good quality. No complaints here!”

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Posted 8 years ago

“Easy comprehensive service, fast delivery and quality products. Really good prices too since I purchased from the sale (which had a surprisingly large selection).”

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Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews