Name: Very
Rating: 1.71

“Why can't I leave less than 1 star. This company is a seriously terrible joke. Tried to buy a TV, had to open an account (even though I was paying via a debit card with cash ready in the bank) which was incorrectly declined (they apparently used my wrong date of birth) nobody bothered to inform me even though delivery date had been confirmed, a days holiday had been booked to enable delivery and money was taken from my account. I asked for a manager to call me back to explain and to assure me no credit rating would be affected...... guess what, no call. Currently chasing my bank to reclaim my money. Words cannot explain how terrible this company actually is, be warned avoid at all costs, this is just a small description of the total mess they have made of a very simple process.”

Helpful Report

Posted 8 years ago

“Very.co.uk although a catalogue breaks the boundaries of the stereotypical catalogues from the 80's by offering great items at very low prices with the option of spreading the cost. On a recent web search they came up cheaper for my iPad than any of the others including currys. I have shopped at very for ten years and have been satisfied with all aspects of their service.”

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Posted 8 years ago

“Always clear, informative and never any problems with delivery or return.”

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Posted 8 years ago

“Ordered a bedside table and it arrived broken. 5 separate occasions we have phoned to get it replaced. They came and picked up the broken furniture and we are now out of pocket and missing furniture we paid for as they are not in any rush to replace it. Every member of staff we have spoken to have been rude and unhelpful. Outrageous customer service. We have been told there are no managers to speak to and despite them assuring us we would receive a new bedside table on the 26th it never came. Again phoning to question why and we were again pushed aside and spoken to in a rude manor. Disgusted with the service and appalled that such a big company are unwilling to refund or assist for their mistakes. Do not shop here.”

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Posted 8 years ago

“Great deals on the website, very easy to use. Finance plans available if required. Items delivered within 24 hours of ordering. Customer service were really helpful.”

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Posted 8 years ago

“The worst company I've ever dealt with! I created an account on their website about a month ago. I've passed all my credit checks etc. A couple of weeks later I ordered a pair of sunglasses. They were due to be delivered on Saturday. On Saturday morning I received a phone call and was asked for my passport number. I was then told that my passport number was not valid! I go on holiday at least twice a year and I've never had any problems with my passport. I assume my passport was rejected because it's Lithuanian! I have never had such a bad and racist experience. A couple of weeks later I tried to place an order and pay in full, however my order was rejected!!! I entered my card details etc.,but was unable to complete payment. Thank you for your 'excellent' customer service. You have today lost a customer who was willing to spend £180! I assume it's not a lot of money for such a big company but if you keep treating your customers like this you will lose more!”

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Posted 8 years ago

“WORST service ever given in my life”

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Posted 8 years ago

“AWFUL! a company with no integrity.”

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Posted 8 years ago

“Absolutely unreliable. I ordered a barbeque, which their courier dropped off outside my empty house and still reported it as being signed as received. The pieces were faulty and damaged. I called them and got told that they could not replace them but I had to return the whole item. Contacting them is a nightmare. They do not appear to leave notes and you have to retell the whole story every time you call. The courier they use left me waiting twice (one of them all day) at home and did not turn up or provide info. I then had to call Very again and they had no information on the status. I filled an online complaint through their site and submitted it twice only to get an error message an everything deleted. A real true nightmare. Never again will dream of buying anything from them.”

Helpful Report

Posted 8 years ago

“Very have terrible customer service, I once ordered a microwave which was delivered to the wrong address 3 times and was on the phone for a total of over 10 hours in one week on hold and trying to speak to a manager who was based in South Africa. Their staff email addresses are personal email addressed which they promise to get back to you on but don't and they have hung up on me numerous times when they clearly could not be bothered to deal with the issue. Second recent issue was I made a payment 7 days before it was due and they emailed to confirm payment. They then emailed 5 days after the payment was due to say I have not paid and when calling up, they explained that they did not take the payment and do not know why, but I have now been put down as a late payer with nothing more than an apology still with the possibility of having to dispute any charges that may now be added. They”

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Posted 8 years ago

“Please listen to these reviews, do not shop at Very every aspect of them is awful. They are still trading due to the company size and the fact they do credit, it won’t be long though people will learn and stop shopping with you. VERY NEED TAKING OFFLINE.”

Helpful Report

Posted 8 years ago

“I ordered an ornament for a birthday present, it took the order but didn't ask me to pay - put it on credit instead (I didn't ask for this, nor did it give me an option). so I tried to cancel the order, which didn't work, so instead I paid the credit. Then I got two emails - one to say they'd taken my money, the other to say that my order was now cancelled! So they took my money, but wasn't going to send me a product. Could have been £27 id lost, but fortunately (on the plus side) customer services were helpful.”

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Posted 8 years ago

“Print delivery”

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Posted 8 years ago

“I really would prefer to give just one star, they are an awful dreadful poor worthless company. Shop with another catalouge and take these reviews as a lesson VERY ARE POOR AT EVERYTHING. I HAVE LOST NEARLY £200”

Helpful Report

Posted 8 years ago

“Fare priced, quick deliver, good quality, easy website to navigate option to pay straight away or in instalments, my wife loves it to my horror and her delight”

Helpful Report

Posted 8 years ago

“I had a Voucher for £40 from Weight Watchers, which I used to purchase some sandals, when they arrived one pair was too big, another broken, so faulty, I then returned them. I phoned the number supplied by W.W to get the credit applied to a suitcase I brought, which on taking the order, over the phone, the lady said she would do. This has never been done. I have lost the voucher and Very will not honour it! THIS EMAIL FROM VERY....Thank you for your email. According to the terms and conditions of the code it states that it is a single use voucher and you can only claim it once. Therefore we are unable to apply this voucher to your order again. THIS ON THE LETTER FROM W.W....The credit will be reversed if the order is returned and the value falls below the £40 minimum. In this instance, please ring 0344 822 2321 and the £40 credit will be reapplied if you place an additional order of £40 or more. So Very have kept my £40 voucher and I have nothing. It is almost impossible to get in touch with Very and none of the link's are for any type of complaint other than returns or deliveries???? I hope the above number will be useful to someone! take my advice and steer well clear if you value your money!!”

Helpful Report

Posted 8 years ago

“I had a Voucher for £40 from Weight Watchers, which I used to purchase some sandals, when they arrived one pair was too big, another broken, so faulty, I then returned them. I phoned the number supplied by W.W to get the credit applied to a suitcase I brought, which on taking the order, over the phone, the lady said she would do. This has never been done. I have lost the voucher and Very will not honour it! THIS EMAIL FROM VERY....Thank you for your email. According to the terms and conditions of the code it states that it is a single use voucher and you can only claim it once. Therefore we are unable to apply this voucher to your order again. THIS ON THE LETTER FROM W.W....The credit will be reversed if the order is returned and the value falls below the £40 minimum. In this instance, please ring 0344 822 2321 and the £40 credit will be reapplied if you place an additional order of £40 or more. So Very have kept my £40 voucher and I have nothing. It is almost impossible to get in touch with Very and none of the link's are for any type of complaint other than returns or deliveries???? I hope the above number will be useful to someone! take my advice and steer well clear if you value your money!!”

Helpful Report

Posted 8 years ago

“Catalogue of errors from start to finish. Left on hold for an eternity then language barrier when eventually get through. On line chat not much better, cancelled wrong item and still waiting for refund update on an item I returned a week ago. Useless. Spend your money elsewhere.”

Helpful Report

Posted 8 years ago

“I ordered 2 chairs from VERY on 26th April and on 3rd May I received an email from Lydia Hudson (VERY Customer Manager) who informed me in writing that my 2 chairs were 'on track' and would be delivered on or before 11th May 2017. Additionally the email stated 'don't worry, if there are any changes we'll let you know straight away'. Needless to say the 2 chairs DID NOT arrive on 11th May as promised and there was no warning of any problems or delays. After trying to chase up VERY over 11th and 12th May for an explanation (about 3 hours on the telephone), I was eventually put through to their Customer Services Department (in South Africa) and informed that the chairs were out of stock (in stock when I ordered them) and that my order was now cancelled (by VERY) and if I still wanted them, I would have to start the whole process again. You really couldn't make it up and will anyone reading this will not be surprised to hear that VERY are now VERY VERY low on my potential suppliers list. Signed- VERY Disgusted Tony from Sunny Yorkshire.”

Very Reviews

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