Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I ordered quite a few items. Paid my account every time I got an email from them but they then charged me for a late payment when they had not even contacted me. I paid the charge under protest and would never order from them again.”

Helpful Report

Posted 8 years ago

“Freezer damaged when delivered, 4 weeks later item not yet picked up , money not refunded until 10-14 days after item back in warehouse ! Five phone calls made , cut off 3 times , last caller said I would have a collection date within 3 days, now a week later ! Tried to email head office but email was returned "undelivered" Dreadful company.”

Helpful Report

Posted 8 years ago

“I applied for a credit account and received an email on 13/04/2017 to say my application had been successful and I had a £500 credit limit. I logged into my Very account and chose a Samsung phone on TAKE 3 and it went through. That evening, I checked my emails as I thought it unusual that I had not had a confirmation email. I checked my emails again on the 14th but still nothing so I logged into my Very account only to find out that the order had been declined. I rang customer services who put me through to Shop Direct. The gentleman apologised and said the credit account had been declined. Why send me an email in the first place then saying it had been accepted? I told him I would purchase the phone using my debit card and that I had a £20 voucher code for my first order and he said this would be fine. I then attempted to use the code on the order and it said it had already been used? I rang customer services back to complain about this and yet again was put through to Shop Direct were a 2nd gentleman informed me that I would not even be able to purchase the phone with my debit card paying in full! Apparently, I would have to wait a week. Where in the world would a company make you wait a week to make a cash purchase!? What poor service, misinformation and customer service. Michelle Duerden.”

Helpful Report

Posted 8 years ago

“I would highly recommend you do not … I would highly recommend you do not order anything from these people - their customer service is really non existent and the word 'service' really shouldn't be included. Yesterday I ordered two of the same thing - kingsize bed valance in ivory and I paid for next day delivery. I have guests arriving tomorrow for Easter, unexpectedly, and needed to finish off my guest bedrooms. I got my order delivered today - only in the parcel was one kingsize valance in white and one easy care duvet set in ivory - neither of which is what I ordered. How anyone can pack this parcel and put in a duvet cover set which is much bigger than a single packet with a valance, and cannot understand that white is not ivory I honestly do not know. Actually the duvet cover set is far more expensive than the valance so I am pleased I am not a share holder in Very. I called their so called 'customer service' as I really do need the correct items. Initially I spoke to a gentleman who wanted to call me back after he had found out why I didnt get the correct items - I asked him when he was going to call me back and the answer was that he did not know. I explained that I really did not see why I had to wait until Very investigated their own mistake and could he just not order me two of the correct items to be delivered tomorrow as I had already paid for next day delivery. He told me that he could not do this until he investigated the issue. As this was so ridiculous I asked to speak to a supervisor. I was put through to a supervisor and he told me that he could arrange for the items to be delivered, not the next day but the one after and then only if I paid for the items again. At which time he would arrange for the wrong items to be picked up, not by the same person, and I would have to wait for my refund. I told him that this was completely not good customer service and that if he arranged for the correct items to be delivered I would hand back the parcel with the incorrect items to the same person at the same time. Apparently this is not possible. So now I have to wait in for the person delivering the right items, and then wait in again to give back the wrong items even though I have actually already paid for the order and the next day delivery! WHAT A GOOD GAME THIS IS! So Very send out the wrong items to a very simple order that they seemingly cannot get right - and when it is wrong they will only send you the correct items if you pay again. Amazing - they then get to keep your money for the wrong items until they feel they would like to pay it back and they also get paid again for what you paid for in the first place! They must think their customers are either stupid or simpletons. Actually I am neither. I have asked for the items to be collected. I will not be ordering replacements (they are going to come too late anyway) and I will NEVER spend any money with Very.co.uk ever again and I will tell everyone I can this story. I really object to customers being treated this way.”

Helpful Report

Posted 8 years ago

“Made contact by "expensive" phone line in January to be advised item would receive price match of £30.00. 5 web chats and a further expensive phone call during which I was transferred to Yodel! - obviously to get rid of me. No response at all from Very by phone or email. Been a customer for a number of years and spent a lot of money - never had a problem before. Will now never use Very again. Would have zero rated if could.”

Helpful Report

Posted 8 years ago

“Ordered sofa on 28/03/2017 told it was in stock and would be delivered by 11/04/17 the day before it was due rang the courier Blue Arrow because I had heard nothing they told me the item was out of stock and won't be delivered on the 11/04/17. After several conversations with customer services I was told 5 different stories several promises of call backs, countless Promises of sorting it out I'm still without my sofa the worse part is I got rid of my old sofa because my account still said delivery by the 11th April not once did very ring to tell me it was out of stock. So to make matters worse my partner has just come out of hospital after major surgery has to stay in bed because we have nothing to sit on. The customer service team are based in South Africa can't understand a word they are saying and are so incompetent they haven't got a clue what's going on and as for people ringing you back forget it they don't. Worse customer service ever get your arse in gear very get your call centres back to the uk you have lost me as a customer after all your lies and deciet and”

Helpful Report

Posted 8 years ago

“Tried to set up an account to order a TV, the payment was taken from my bank but no order went through, they also credited me on several occasions with a £600 then £700 then £1000 credit account that i did not want nor need. I rang customer service and experienced the worst customer service i in my life. I spoke to 3 separate customer advisers, based in South Africa, they were patronizing, extremely unhelpful and couldn't assist me in any way, apart from being extremely rude. I would NEVER EVER use this company or recommend them to anyone as the issue still isn't resolved and no one seems to care or even be able to help. Pay a bit ore and go with a company like John Lewis or Argos. AVOID AT ALL COSTS.”

Helpful Report

Posted 8 years ago

“I ordered a chest freezer which was delivered on the 7th april and paid the extra to remove my old freezer (which didn't happen) after countless phone calls its still not been collected after 5 days. Will never use this company again !!!!!”

Helpful Report

Posted 8 years ago

“I opened a account and they offered me 250£ balance next day. I ordered some birthday gift for my sister and after two days they called me and said my account is closed for security reason. Never trust this company.”

Helpful Report

Posted 8 years ago

“I ordered a washing machine on the 9 March from Very, they advised a delivery date of 27 March which I thought was a long time but went with it. I was then advised it was on its way when it didn't arrive I was told it had been rejected, this meant it was damaged and they were unable to deliver. At this point I called Very and asked to speak to a manager and customer services each time was either hung up on or told someone would call me back and they never did. They gave me free delivery and date of 7 April, 4 weeks after my order date. This again was damaged, again I called and asked for a manager and customer services and each time I was hung up on. I called again on the 8 April and someone offered me money back or a lower grade washer. By this time I had no washing machine all this time. I was finally settled with a higher grade machine but still have to call back just in case they charge it to my account. The new delivery date is 12 April. DO NOT USE VERY”

Helpful Report

Posted 8 years ago

“Worse customer service ever. Customer service team located in South Africa. No evidenced training to help customers . Put on hold twice without consulting me, then line goes dead after 8 minutes. Customer service staff have poor English and show no empathy to customers concerns. Head office transferred me to wrong department when asking for the Customer Excellence Team. On actually speaking to someone her name was Mosidi in the South Africa call centre she again put me on hold but did advise and take my mobile number. First bit of good customer service. My complaint is with their choice to deliver through Royal Mail. Who knock and run and can't follow instruction as to where to leave parcels, resulting in paying travel costs to post office and for original delivery. NOT acceptable. If I could rate the customer service below 1 I would, APPAULING is the only word suitable for the lack of customer service. Areas for improvement Make it clear how to complain and give an email option. Train your staff on telephone etiquette and warm handovers. Change your delivery provider !!!!!!!!!! ROYAL MAIL ARE RUBBISH !!!”

Helpful Report

Posted 8 years ago

“avoid!! this company will charge you twice if you need to return an item due to their fault i.e incorrect item sent. Will never shop with them again!”

Helpful Report

Posted 8 years ago

“Avoid! Awful company. I have had a very account for years which I use sometimes: they keep changing their repayment dates to earlier each month and as a result my last payment is registering as a day late, which I was told by the cantankerous and unhelpful woman over the phone will go on my credit history. They can't even stick to one specific date each month like any other normal company, and I'm full sure I'm not the only person that was caught out by this: I'll be paying what's left on that account in the coming weeks and closing it down, possible lodging an official complaint and I'll checking with the consumer's association whether its even legal to keep changing repayment dates.”

Helpful Report

Posted 8 years ago

“the call centre ppl cant even speak gud english i felt like throwin a brick thru my window wen she askd mecto repeat n spell my name n adress about 50 times!! they are a waste of time dont buy from very i got an iphone in feb 2017 n it said ther was an offer for 10% discount on all apple products n that it wud b credited in my account on 1st april it hasnt been so i told them n they made me out to b a liar n said that offer never existed total scammers!!!!!”

Helpful Report

Posted 8 years ago

“I wouldn't even rate very 1star! Terrible service. Bought a treadmill in feb2017,paid £250 in full! It arrived broken! They collected the treadmill and I'm still waiting for the refund and it's now April.”

Helpful Report

Posted 8 years ago

“Disgusting customer service centre, been trying to clear my account for months for them to cancel the direct debits.”

Helpful Report

Posted 8 years ago

“Ordered washing machine paid £277 Told it would be delivered yesterday,took a day off work I called three times to be told it is out for delivery today still waiting 24hrs later to be told after my 4th call of today that it won't be delivered until 24th of May?? Asked for a refund and told nothing they can do until next week?First and last order with very, how bad is there lack of communication?”

Helpful Report

Posted 8 years ago

“Got told the account was buy now pay later. However after 2 months got a letter saying I've missed a payment, despite getting no statements through the post. Ruined my Crestor rating, and customer service didn't let me talk to any one higher up than the person that answered the phone”

Helpful Report

Posted 8 years ago

“Old washing m/ch not collected. Still waiting for refund. Told to ring council.”

Helpful Report

Posted 8 years ago

“I spent £1000 on a MacBook and they sent me 2015 model. When I called to complain that it was. 2 year old model, I told them that when I eventually came to sell it, the resail price is masivly reduced. If I pay £1000 for any electrical product, I expect the latest model. The cistomer service agent could have cared less. They passed my complaint on to the complaint department and told me that someone would call me back writhing 72 hours. 1 week later, no contact. Disgraceful customer care who often hang up on you because they can't be arsed to deal with your problem.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews