Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,863 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“fast delivery and helpful staff”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Quick delivery turn around time during this covid uncertain period as we live in Tung Chung. Customer service was wonderful and friendly as I had some issues placing online order. Will order again from Vetopia for sure”

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(ENGLISH) - Posted 3 years ago

“Their back office support is really strong. Always respond so quickly and they’re really helpful! The delivery service is really good as well. I would definitely recommend Vetopia to my friends.”

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(ENGLISH) - Posted 3 years ago

“Excellent range, competitive prices, a good discount system for volume purchases and the fastest delivery by far compared to other online pet stores. A great customer experience!”

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(ENGLISH) - Posted 3 years ago

“Speedy delivery, well packed”

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(ENGLISH) - Posted 3 years ago

“Prompt reply and action to enquiry.”

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(ENGLISH) - Posted 3 years ago

“The shopping experience was very good. Ordered some supplements for my dog and they came the next day! Will purchase from Vetopia again.”

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(ENGLISH) - Posted 3 years ago

“Lots of good products with quick delivery and professional service”

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(ENGLISH) - Posted 3 years ago

“excellent fast service thank you”

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(ENGLISH) - Posted 3 years ago

“The pricing and the delivery time frame are very good.”

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(ENGLISH) - Posted 3 years ago

“送貨非常快！Very good！”

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(CHINESE) - Posted 3 years ago

“Helpful customer service. Fast and efficient delivery.”

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(ENGLISH) - Posted 3 years ago

“We love Vetopia! It's convenient to have my account linked to my veterinarian, so I am able to order prescription food and supplements online at any time. Vetopia has a wide variety of high-quality products, and there customer service is unmatched.”

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(ENGLISH) - Posted 3 years ago

“Prompt delivery with good services as always! Will definitely recommend to our doggie friends. Thank you again.”

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(CHINESE) - Posted 3 years ago

“Fast delivery and excellent service. I ordered the items in the morning and received them in the evening on the same day.”

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(CHINESE) - Posted 3 years ago

“Very good and prompt service”

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(ENGLISH) - Posted 3 years ago

“Orders always delivered on time, and with a little extra, which is always nice. Super easy to order.”

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(ENGLISH) - Posted 3 years ago

“It’s very fast in delivery and the price is very reasonable. Just suggest that there is no need to use such a big box as packaging.”

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(CHINESE) - Posted 3 years ago

“In the midst of the pandemic when most other deliveries suffer delays and stoppages, Vetopia delivers my pet food door to door the next day. They also have the most responsive customer service. What more can I say but a big thank you!”

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(ENGLISH) - Posted 3 years ago

“Very good products, good quality, very fast delivery speed”

Helpful Report

(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,863 reviews