Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Vetopia is our most trusted store for Vet prescribed Cat food. Vetopia customer service is most empathetic towards the customer & their team is always ready to promptly support the customer. Keep it up Vetopia👍”

Helpful Report

(ENGLISH) - Posted 8 hours ago

“super fast delivery and everything is always correct as ordered”

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(ENGLISH) - Posted 9 hours ago

“從養四只狗狗開始，一直選這家買處方糧，已有十幾年時間，随著三只狗狗年紀大都離開了我們，現在還有一只陪伴我們（也有17歲了）,我還在這家買糧。之所以選這家，一是送貨及時，二是可以儲積分，下次買還便宜些。”

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(ENGLISH) - Posted 1 day ago

“Long term trusted online store.”

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(ENGLISH) - Posted 2 days ago

“下單後出貨速度非常令人滿意”

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(CHINESE) - Posted 2 days ago

“發貨快，但太多包裝物料了”

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(CHINESE) - Posted 4 days ago

“Excellent customer service and timely delivery. Highly recommend!”

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(ENGLISH) - Posted 4 days ago

“Offers full range of prescription dry and wet foods, in particular including moderate calories version which is important for pet owners in managing their pet weight. Very quick delivery and packages all in very good condition.”

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(ENGLISH) - Posted 5 days ago

“This product provide a promotional package is good. However, I got a wrong message about the reorder pattern. I suggest to have descriptions about that or can let the buyer to set a period instead of rebuy and rebuy.”

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(CHINESE) - Posted 6 days ago

“Excellent service. Products are suitable for my dogs”

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(ENGLISH) - Posted 6 days ago

“nice and convenient”

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(ENGLISH) - Posted 6 days ago

“1234567890”

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(ENGLISH) - Posted 6 days ago

“Fast service and convenient SF pickup. Reliable product source.”

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(ENGLISH) - Posted 6 days ago

“the monthly auto replenish system is amazing and efficient, truly helpful! Customer service and delivery is very responsive , thank you!”

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(ENGLISH) - Posted 6 days ago

“All those treats are excellent, my puppy loves them so so much!”

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(ENGLISH) - Posted 6 days ago

“Amazing product range, kind and empathetic customer service. They were kind enough to let me re-arrange my doggie kibble subscription when my previous dog got sick and needed different food, and also let me stop my subscription when he eventually passed last year.”

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(ENGLISH) - Posted 6 days ago

“the selection of proudcts is of high quality and easy to use to subscribe my pet's favourite food. delivery is relaible too.”

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(ENGLISH) - Posted 6 days ago

“服務良好，送貨快。非常好，已再回購，小貓健康。”

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(CHINESE) - Posted 1 week ago

“The service is on time and good”

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(ENGLISH) - Posted 2 weeks ago

“Attractive smell and taste to dogs, easy to feed the old dogs”

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(ENGLISH) - Posted 2 weeks ago

Vetopia is rated 4.7 based on 3,012 reviews