Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,793 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“I got trouble in purchasing Silver Water last week becasue of the login problem. Your online team fixed it for me on the same day. Besides, since I got points in my account so that I had a bit discount on it. Thank you for the sincere assistance of your online team.-”

Helpful Report

(ENGLISH) - Posted 21 hours ago

“發貨慢，也查不到物流訊息，亦沒有辦公室電話聯絡用WhatsApp也遲遲沒有回覆”

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(CHINESE) - Posted 22 hours ago

“Good service and reliable supplier 👍”

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(ENGLISH) - Posted 1 day ago

“Very convenient & effective all in one treatment for my beloved”

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(ENGLISH) - Posted 1 day ago

“Accurate and efficient”

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(ENGLISH) - Posted 1 day ago

“Well packed and delivered, responsive customer service, a satisfying shopping experience.”

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(ENGLISH) - Posted 2 days ago

“Always reliable and well-priced. Good at communicating if any changes or problems. They make life much easier.”

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(ENGLISH) - Posted 4 days ago

“Very fast delivery, good & helpful customer service with quick response via WhatsApp. Purchase experience can be enhanced by stating the expiry dates for food products.”

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(ENGLISH) - Posted 5 days ago

“Quick shipping and order processing.”

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(ENGLISH) - Posted 1 week ago

“Vetopia provided a great service from order till delivery. Highly recommended for my pet’s friends”

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(ENGLISH) - Posted 1 week ago

“The best site to purchase food and stuffs for my cat”

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(ENGLISH) - Posted 1 week ago

“Great products, good service”

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(ENGLISH) - Posted 1 week ago

“Fast delivery and on time. Vetopia allows me to have recurrent orders which is very useful.”

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(ENGLISH) - Posted 1 week ago

“Efficient 😜”

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(ENGLISH) - Posted 1 week ago

“送貨快，價錢優惠，貨品多選擇，正版正貨！”

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(CHINESE) - Posted 1 week ago

“Easy and quick order process”

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(ENGLISH) - Posted 1 week ago

“VERY POOR QUALITY!!!!!”

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(CHINESE) - Posted 1 week ago

“Nice packing and efficient delivery.”

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(CHINESE) - Posted 1 week ago

“very good service”

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(ENGLISH) - Posted 1 week ago

“Carry exclusive products which makes life a lot easier for pet’s lovers.”

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(ENGLISH) - Posted 1 week ago

Vetopia is rated 4.7 based on 2,793 reviews