Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Very efficiency and safe to use”

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(ENGLISH) - Posted 4 days ago

“The process was efficient and expeditious, and the products were received in excellent condition.”

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(ENGLISH) - Posted 4 days ago

“Fast delivery, nice products!”

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(ENGLISH) - Posted 4 days ago

“Managing the request for changing recurring time is very efficient”

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(ENGLISH) - Posted 5 days ago

“Highly recomended, love to shop with Veropia. They have good qualities products. Customer service is excellent… reliable, responsible, responsive and efficient. Price reasonable.”

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(ENGLISH) - Posted 5 days ago

“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”

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(ENGLISH) - Posted 5 days ago

“What most important from online shopping experience is the customer service or after sales service, Vetopia is very responsive and helpful. Makes it great experience.”

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(ENGLISH) - Posted 1 week ago

“I have been using Vetopia for years for ordering food and meds for my dog. The goods are always well packaged and come on time. The communication with the team is also a breeze. Cannot recommend highly enough”

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(ENGLISH) - Posted 1 week ago

“Great offer with subscription diets and prompt delivery as per date quoted.”

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(ENGLISH) - Posted 1 week ago

“Fast response and efficient delivery.”

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(ENGLISH) - Posted 1 week ago

“Good services”

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(ENGLISH) - Posted 1 week ago

“Service is good and delivery on time”

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(CHINESE) - Posted 1 week ago

“Love the regular re-purchase function!”

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(ENGLISH) - Posted 1 week ago

“貨品質素非常好,包裝及運送也非常精細和有效率”

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(ENGLISH) - Posted 1 week ago

“Fast and accurate process. It would be better if the price was more favorable.”

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(ENGLISH) - Posted 1 week ago

“I'm very happy with a fast response and extremely fast delivery..very professional”

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(ENGLISH) - Posted 1 week ago

“Vetopia has been a god-send for a variety of items that are next to impossible to find all in one place that also delivers to the outlying islands. It makes having multiple cats with various diets and needs that much easier to manage.”

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(ENGLISH) - Posted 1 week ago

“This time two times for the delivery to my house need around two weeks. I think it’s quite long period for waiting and I hope that it will be take shorter next time cause normally only need 3days.”

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(ENGLISH) - Posted 1 week ago

“我在 Vetopia 購買了 Royal Canin 糖尿病貓濕糧（85g x 12包），整體體驗非常滿意。網站操作簡單，送貨迅速，產品包裝完好。貓咪也很喜歡這款濕糧，對血糖控制有幫助。會再次回購！”

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(ENGLISH) - Posted 1 week ago

“very good services”

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(CHINESE) - Posted 1 week ago

Vetopia is rated 4.7 based on 2,856 reviews