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Vetopia Reviews

4.7 Rating 2,589 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,319
 Metrics
4.7
Based on 2,589 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Florence Leung
Verified Buyer
“I am very happy with the service of Vetopia, they are fast, responsive and flexible to meet the need of the customer. I will sure buy often from this webshop.”
Helpful Report
(ENGLISH) - Posted 1 week ago
Margaret PAU
Verified Buyer
“I have been purchasing different products from Vetopia for many years and I fully satisfied with their customer services and the efficient deliveries of the products.”
Helpful Report
(ENGLISH) - Posted 1 week ago
Adele Nui
Verified Buyer
“Very good products and services”
Helpful Report
(CHINESE) - Posted 1 week ago
Anonymous
Verified Buyer
“Good service”
Helpful Report
(ENGLISH) - Posted 2 weeks ago
Sheung Chi Lau
Verified Buyer
“The product was in good packaging and condition.”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Ball Ng
Verified Buyer
“need to improve delivery information. No way to know when the product will be sent.”
Helpful Report
(CHINESE) - Posted 3 weeks ago
CY Man
Verified Buyer
“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Sophanie Tam
Verified Buyer
“Customer service follow up very accountable”
Helpful Report
(CHINESE) - Posted 3 weeks ago
Lucy CHIN
Verified Buyer
“Impressive shopping experience in terms of convenient and efficiency. I need the dog food urgently as my dog has diarrhea and it arrived the next day.”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Michelle Temple
Verified Buyer
“Excellent delivery and customer service as always.”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Cynthia Tse
Verified Buyer
“Quality merchandise ranging from kibbles, snacks and accessories. Good CRM as being his regular customer.”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Romain MENARD
Verified Buyer
“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Celia Chan
Verified Buyer
“Quick delivery n good in order”
Helpful Report
(ENGLISH) - Posted 3 weeks ago
Jacky Wan
Verified Buyer
“Good service”
Helpful Report
(ENGLISH) - Posted 4 weeks ago
Polly Law
Verified Buyer
“問問題時，能回覆快。 運送也快 。”
Helpful Report
(ENGLISH) - Posted 4 weeks ago
Moon Kwok
Verified Buyer
“你好，很多謝你們的服務，訂單出貨好快收到，貨品都是很好的品質，如果會員可以再有多點折扣就最好，🙏🏻😊thank you very much”
Helpful Report
(CHINESE) - Posted 4 weeks ago
Allen Wong
Verified Buyer
“Great experience in Vetopia”
Helpful Report
(CHINESE) - Posted 4 weeks ago
Sin Leung
Verified Buyer
“包裝原好 送貨效率高”
Helpful Report
(CHINESE) - Posted 4 weeks ago
Anonymous
Verified Buyer
“easy to use website and prompt service including delivery, very much appreciated that! Will definitely purchase again!”
Helpful Report
(ENGLISH) - Posted 1 month ago
Wing Yi Yu
Verified Buyer
“I had a pleasant experience with the Customer Service team. After placing an order one evening, I received a promotional email the next morning about a site-wide discount. I reached out to Vetopia via WhatsApp to ask if my unshipped order can be cancelled so I could reorder with the discount code. The team was kind and helpful, and they handled my request quickly. I appreciated their support.”
Helpful Report
(CHINESE) - Posted 1 month ago
Vetopia is rated 4.7 based on 2,589 reviews
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