Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“雖然訂貨要等一星期有點久，但勝在有交帶，送貨前會先通知，服務非常好 🤍”

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(CHINESE) - Posted 3 weeks ago

“lots of good products for my furbabies, highly recommend!”

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(CHINESE) - Posted 3 weeks ago

“The customer service team responds promptly everytime. Great service!”

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(ENGLISH) - Posted 3 weeks ago

“Good customer service，good quality”

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(CHINESE) - Posted 3 weeks ago

“送貨速度快，包裝妥當。”

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(CHINESE) - Posted 3 weeks ago

“整個訂購服過程快捷、妥當，我喺第二個工作天已經收到貨品，實在值得讚許👍👍👍”

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(ENGLISH) - Posted 3 weeks ago

“No negative comments to give, pricing is competitive and delivery and packaging is smooth.”

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(ENGLISH) - Posted 3 weeks ago

“Missing item The serento collar was not delivered”

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(ENGLISH) - Posted 3 weeks ago

“Fast delivery, have alternatives when original order run out of stock”

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(ENGLISH) - Posted 3 weeks ago

“Fast delivery and good customer service via WhatsApp. Also love the reward points program that helps customer loyalty motivation.”

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(ENGLISH) - Posted 3 weeks ago

“Had to fill out a form before shipment can be sent.”

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(ENGLISH) - Posted 3 weeks ago

“Often times, we benefit from Vetopia's promotion offers with its comprehensive range of supplies from dog food (including variety for special needs), health supplements to consumables such as medicated shampoo for my two fluffy babies. Its delivery is fast and reliable too.”

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(ENGLISH) - Posted 3 weeks ago

“Good thing is the delivery is super speedy! So appreciated that :) However , The VetPoint expiry date is not easy to see in the member portal; also the gift redemption is not attractive , too few cat products mostly are dog products. Not sure if it is able to redeem points to cash?”

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(ENGLISH) - Posted 4 weeks ago

“Convenient and will not forget buying the next guard on time.”

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(ENGLISH) - Posted 4 weeks ago

“Easy ordering, quick delivery, good products!”

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(ENGLISH) - Posted 4 weeks ago

“Speedy delivery and customer service representative is very helpful in rescheduling recurring order.”

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(ENGLISH) - Posted 4 weeks ago

“Carries varieties of products at competitive price . Easy to order and fast delivery. Any issue they would response quickly and resolve it. Reliable online pet shop”

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(ENGLISH) - Posted 4 weeks ago

“送貨快捷頁面易操作”

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(CHINESE) - Posted 4 weeks ago

“Slow delivery time”

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(ENGLISH) - Posted 4 weeks ago

“Very fast and efficient delivery upon order. Also I like your 14 days return/refund/exchange policy in in case my cat didn't like the taste and won't be a waste.”

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(ENGLISH) - Posted 4 weeks ago

Vetopia is rated 4.7 based on 3,012 reviews