Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,540 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I recently placed an order and given 12 cans of wet food for free gift, which will expire in a month. I received it even though i had noted that it was not suitable for my dog. If Vetopia is giving it away as a free gifts, why not give it to dog shelter, i will appreciate. spend own time delivering to dog shelter.”

Helpful Report

(CHINESE) - Posted 1 month ago

“第一次購買罐頭到期日為2027年, 諗住可存放時間很長，可再補充購買，點知送黎既係2026年貨，比我好耐之前係第二間買既更快到期，唯有食左佢先，失望。”

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(CHINESE) - Posted 1 month ago

“自動訂貨不能改早送貨日期, 沒有任何彈性！之後不再用這訂購！”

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(CHINESE) - Posted 3 months ago

“Products ordered are rarely in stock... which causes long delivery delays. Website does not indicate if stock is actually available. Not worth the hassle...”

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(ENGLISH) - Posted 6 months ago

“I am very disappointed for my recurred order of Nexguard. Payment charged my card but product sent to others.”

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(ENGLISH) - Posted 7 months ago

“送貨速度快及有效率，但網頁經常無反應，出現頻率極高，上年更改積分到期日無通知，導致賬戶2000積分無故被自動扣除。”

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(ENGLISH) - Posted 8 months ago

“Order too complicated”

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(CHINESE) - Posted 10 months ago

“exceedingly frustrating online system and account set up. Whattsapp box always full and too much AI and not enought human contact . The best service is the delivery person who is prompt. Communication options of live chat does not appear to work and certainly canot get through by telephone.”

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(ENGLISH) - Posted 11 months ago

“Vetopia Lint Roller is missing.”

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(ENGLISH) - Posted 1 year ago

“order online and the product is damaged”

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(ENGLISH) - Posted 1 year ago

“The delivery schedule is getting worse and worse.”

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(ENGLISH) - Posted 1 year ago

“The experience of online ordering is good. But the delivery service is very bad. The goods was placed in lobby of my building without any notice or confirmation with me. It should be delivered to my home according to delivery address shown in my order. The goods has been left in lobby for two days until I incidentally noticed the goods was there.”

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(ENGLISH) - Posted 1 year ago

“The member welcome gift not delivered with my first purchased as promised.”

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(ENGLISH) - Posted 1 year ago

“Quick response and delivery BUT the gift pig ear was terrible, there’re lot of bugs inside the packing, and they’re ALIVE…..”

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