Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I understand the weather is very hot. My delivery arrived in the evening but everything was very “hot”. Guess it’s been in the delivery truck for a better part of the day. Feliway storage instructions are “highly flammable… keep away from heat or sunlight”. Also the lickable cat treat, although it was a gift, arrived like it’s been in a microwave. So I had to throw it away and went to waste. I’d suggest you use cooler bins and ice packs while the goods are being transported in hot weather.”

Helpful Report

(ENGLISH) - Posted 2 weeks ago

“Delivery fast but within strange time period, like 11pm”

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(CHINESE) - Posted 4 weeks ago

“多啲時候做discount 會天吸引”

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(CHINESE) - Posted 1 month ago

“need to improve delivery information. No way to know when the product will be sent.”

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(CHINESE) - Posted 1 month ago

“If always have 12% discount, will buy more in this website”

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(ENGLISH) - Posted 3 months ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 4 months ago

“more discount promotion please☺️”

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(CHINESE) - Posted 4 months ago

“The staff are generally helpful but products are relatively expensive”

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(ENGLISH) - Posted 6 months ago

“A bit expensive but great customer service”

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(CHINESE) - Posted 10 months ago

“Fast delivery sometimes”

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(CHINESE) - Posted 1 year ago

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

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(ENGLISH) - Posted 1 year ago

“We ordered 2 tubes of TrichoCat. One of tubes came without a cap (lid)”

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(ENGLISH) - Posted 1 year ago

“Delivery time : still have room for improvement”

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(CHINESE) - Posted 1 year ago

“Overall good service but off late several recurring orders have been getting cancelled, and finding a replacement order has been challenging.”

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(ENGLISH) - Posted 1 year ago

“我覺得太細包，如果可以有再大包啲就好！”

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(ENGLISH) - Posted 1 year ago

“It is otherwise pretty good, but unfortunately delivery is extremely slow”

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(ENGLISH) - Posted 2 years ago

“Suggest to let customers to choose the delivery time & date. I don't have any delivery schedule ideal after order placement & need to check with your team again & again. Finally, received the products at 10:45pm even your team advanced schedule should be under 7:00~10:00pm. .”

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(ENGLISH) - Posted 2 years ago

“1234567890”

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(ENGLISH) - Posted 2 years ago

“Phone confirmation took too long.”

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(CHINESE) - Posted 2 years ago

“兩支產品身上面有黑色污跡”

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(CHINESE) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,646 reviews