Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Convenient and has a great range of products, but they use far too much plastic in their deliveries. I recently ordered a few small shampoo bottles, and they arrived in a huge box filled with plastic packaging, which felt really unnecessary. I've had the same experience with tinned cat food. I was told the extra packaging was because some customers had complained about dented tins, but surely there's a better balance between protecting products and reducing waste. I'd love to see Vetopia take more responsibility for the environmental impact of its packaging and look for more sustainable shipping options. Until they do, I'll probably avoid ordering from them, as I don't feel comfortable supporting this level of unnecessary packaging.”

Helpful Report

(ENGLISH) - Posted 3 weeks ago

“最近一次購物過程有點不愉快但最終可以回到正常購物與收貨日期，希望你們注意一下。謝謝！”

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(ENGLISH) - Posted 1 month ago

“Taking so long to deliver.”

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(CHINESE) - Posted 2 months ago

“This product provide a promotional package is good. However, I got a wrong message about the reorder pattern. I suggest to have descriptions about that or can let the buyer to set a period instead of rebuy and rebuy.”

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(CHINESE) - Posted 3 months ago

“Had to fill out a form before shipment can be sent.”

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(ENGLISH) - Posted 4 months ago

“Slow delivery time”

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(ENGLISH) - Posted 4 months ago

“whatapps回覆太慢”

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(CHINESE) - Posted 4 months ago

“一般般沒有特別都好用”

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(CHINESE) - Posted 4 months ago

“Wrong goods delivery, still I was glad the CS team responded quickly and rearranged the delivery.”

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(ENGLISH) - Posted 5 months ago

“網購中途有問題，未能即時得到回覆”

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(CHINESE) - Posted 5 months ago

“赠品没可选的。积分怎么用呢”

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(CHINESE) - Posted 6 months ago

“罐頭來到有很強的凹凸，12罐中有8罐左右有這個問題。”

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(CHINESE) - Posted 7 months ago

“VERY POOR QUALITY!!!!!”

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(CHINESE) - Posted 8 months ago

“I understand the weather is very hot. My delivery arrived in the evening but everything was very “hot”. Guess it’s been in the delivery truck for a better part of the day. Feliway storage instructions are “highly flammable… keep away from heat or sunlight”. Also the lickable cat treat, although it was a gift, arrived like it’s been in a microwave. So I had to throw it away and went to waste. I’d suggest you use cooler bins and ice packs while the goods are being transported in hot weather.”

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(ENGLISH) - Posted 1 year ago

“Delivery fast but within strange time period, like 11pm”

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(CHINESE) - Posted 1 year ago

“多啲時候做discount 會天吸引”

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(CHINESE) - Posted 1 year ago

“need to improve delivery information. No way to know when the product will be sent.”

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(CHINESE) - Posted 1 year ago

“If always have 12% discount, will buy more in this website”

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(ENGLISH) - Posted 1 year ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 1 year ago

“more discount promotion please☺️”

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(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,158 reviews