Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This product provide a promotional package is good. However, I got a wrong message about the reorder pattern. I suggest to have descriptions about that or can let the buyer to set a period instead of rebuy and rebuy.”

Helpful Report

(CHINESE) - Posted 6 days ago

“Had to fill out a form before shipment can be sent.”

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(ENGLISH) - Posted 3 weeks ago

“Slow delivery time”

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(ENGLISH) - Posted 4 weeks ago

“whatapps回覆太慢”

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(CHINESE) - Posted 1 month ago

“一般般沒有特別都好用”

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(CHINESE) - Posted 1 month ago

“Wrong goods delivery, still I was glad the CS team responded quickly and rearranged the delivery.”

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(ENGLISH) - Posted 1 month ago

“網購中途有問題，未能即時得到回覆”

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(CHINESE) - Posted 2 months ago

“赠品没可选的。积分怎么用呢”

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(CHINESE) - Posted 2 months ago

“罐頭來到有很強的凹凸，12罐中有8罐左右有這個問題。”

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(CHINESE) - Posted 3 months ago

“VERY POOR QUALITY!!!!!”

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(CHINESE) - Posted 5 months ago

“I understand the weather is very hot. My delivery arrived in the evening but everything was very “hot”. Guess it’s been in the delivery truck for a better part of the day. Feliway storage instructions are “highly flammable… keep away from heat or sunlight”. Also the lickable cat treat, although it was a gift, arrived like it’s been in a microwave. So I had to throw it away and went to waste. I’d suggest you use cooler bins and ice packs while the goods are being transported in hot weather.”

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(ENGLISH) - Posted 8 months ago

“Delivery fast but within strange time period, like 11pm”

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(CHINESE) - Posted 9 months ago

“多啲時候做discount 會天吸引”

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(CHINESE) - Posted 9 months ago

“need to improve delivery information. No way to know when the product will be sent.”

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(CHINESE) - Posted 10 months ago

“If always have 12% discount, will buy more in this website”

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(ENGLISH) - Posted 11 months ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 1 year ago

“more discount promotion please☺️”

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(CHINESE) - Posted 1 year ago

“The staff are generally helpful but products are relatively expensive”

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(ENGLISH) - Posted 1 year ago

“A bit expensive but great customer service”

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(CHINESE) - Posted 1 year ago

“Fast delivery sometimes”

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(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,012 reviews