Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,700 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

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English

“Perhaps it was just me being careless or failing to understand the offer, but the image wiht the product"s" on your FB pages shows TWO boxes and THE price is $230, which seems a real bargine to me. So I placed the order and one box of the product came with deliverly charge at $80. I spent in all $310 for a box of the product, way more expensive than I would buying from other pet supplies companies! Seems to me Vetopia's product sales information is unclear, if not misleading. So, I won't buy from it ever again, my fault or not with this first and am afraid last deal.”

Helpful Report

(ENGLISH) - Posted 4 days ago

“我18/8 訂左 Stella & Chewy's - Freeze Dried Raw Coated Kibble - Oven Baked (Grass-Fed Beef Recipe) 10lb x 1 VETOPIA#305649 發現到期日是10 Sep 2025 食用期竟不足一個月，平時10lb糧都要食個半月，未食完已經到期。現在狗狗發生以下問題：到貸後進食這包糧之後，狗狗呢兩日嚴重腹瀉，肚痛不適(我開封口時並沒有留意到期日，因為你們貨品一直都係起碼有九個月至一年的食用期）由於狗狗只係食這款乾糧，沒有食其他食物和零食。估計係食咗呢包就到期變咗質嘅糧之後唔舒服。我而家唔敢再俾佢食了。食左大約一個星期，擔心持續肚瀉，要去睇醫生。你哋出貨時唔check吓貨品品質和到期日，真係十分疏忽，質素太差了和不尊業，令人失望！”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Bad customer service and delivery arrangement”

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(CHINESE) - Posted 2 months ago

“The product has expired when arrived.”

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(ENGLISH) - Posted 3 months ago

“The product was wrongly delivered to another place. With luck, I could get back the product as contact phone number was shown on the delivery note. I sent a complaint email but there have been neither reply/feedback nor any future remedy!”

Helpful Report

(ENGLISH) - Posted 4 months ago

“The arrangement of delivery and the after sales service is very poor.”

Helpful Report

(CHINESE) - Posted 7 months ago

“bought one of the snack product of YORA from your shop in end of august I ccant believe it is expirev in sept 2024, ridiculous you are tellinf lie to your customer”

Helpful Report

(CHINESE) - Posted 1 year ago

“I wanted to purchase two products at the pet fair, and I understand the requirement to register first. However, as a pregnant woman, it was frustrating to have to stand there and spend over 10 minutes going through the registration process. The staff then told me I could simply order online. I'm not sure why I was directed to register in person if I could have just placed the order online instead. After the lengthy registration, I eventually found another staff member who was able to help me complete the purchase on their computer. However, this staff member failed to mention that I needed to submit a video of my dog as part of the order process. Unfortunately, I also missed the WhatsApp message you sent me about this requirement, so I ended up waiting a long time to receive my products, which I actually need quite urgently. In conclusion, the overall customer experience was quite poor. The registration process was time-consuming and seemingly unnecessary, especially for a pregnant woman like myself who had to stand for an extended period. The communication about ordering options and additional requirements was unclear, and the lack of guidance from your staff led to delays in me receiving the products I needed. I hope you'll consider streamlining the purchase process and improving the training and information provided to your staff to create a smoother experience for customers like myself in the future.”

Helpful Report

(CHINESE) - Posted 1 year ago

“Still waiting for update from you in when i can expect my order”

Helpful Report

(ENGLISH) - Posted 2 years ago

“於寵物展詢問購買Heartguard Plus 可否以之前獸醫購買過的Invoice 作證明, sales 表示可以, 不用其他額外補充提交文件後卻得到回覆是不能以invoice 作證明, 必須是referral letter 或1分鐘短片, 即使以health cert 也不能證明寵物是健康, 實在不能接受及莫名其妙以往即使我從其他獸醫購買也只是以invoice 作證明便可, 我不知道為甚麼貴公司會如此沒有彈性地處理為免再添麻煩, 往後不會再考慮在貴公司購物”

Helpful Report

(CHINESE) - Posted 2 years ago

“I am very very disappoined because it expired in july 2023 and i ordered on 11 may 2023”

Helpful Report

(CHINESE) - Posted 2 years ago

“Previous experiences were good but this time order was delayed and customer service was not helpful at all”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Bad customer service Bad communication skill No one answered the phone Pack my shipment wrongly w/o feeling sorry”

Helpful Report

(ENGLISH) - Posted 2 years ago

“收到貨後發現狗糧個包裝爛”

Helpful Report

(CHINESE) - Posted 2 years ago

“I purchased a bag of expired dog food. I purchased in late Feb, but the expiry date is late Dec of last year🤦🏻‍♀️. Finally I got refund but I still need to handle the expired dog food myself.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“very bad order arrangement, especially for frozen pet food delivery. You can't choose the delivery date when you place your order. And nobody care about what you've ordered. The sales just said will call you before delivering the goods. Of course, they did call me and told me will be arrived in 30 mins. But I'm working in the office and nobody is at home.....already twice time and my order is frozen pet food!!!”

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(ENGLISH) - Posted 2 years ago

“I have not received my order yet”

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(ENGLISH) - Posted 2 years ago

“Sorry, I only received "Feline Gastro Intestinal "Moderate Calorie" 2kg", another item still missing, also your computer system sent email to me said "completed the invoice"...... very very messy...... I still waiting Vetri-Liver Feline Bite Sized Chews, please help me to solve it.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good product BUT very bad delivery experience , it was supposed to deliver by TUE before 19:00. No call No message on TUE , suddenly called at 21:30 . I feel like am I supposed to wait 24-7? And I asked the delivery to send by WED. I mean if really that busy and u can at least communicate with me. But not all a sudden I should be at anytime for the delivery , isn’t it ?”

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(ENGLISH) - Posted 2 years ago

“Very poor experience. You should seek my consent on the delivery time beforehand.”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,700 reviews