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Vetopia Reviews

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“One of the customer service manner is very poor, i used e-mail to contact but nobody concern my request . When I finished the payment, she said that it will be sent it by SF Express after tomorrow. I asked the management it was sent from office. It was very bad experience for me.”

Helpful Report

(CHINESE) - Posted 2 years ago

“You need to speak with Vinnci! I bought one of these two weeks ago and gave it to a little girl as a gift for her and her cat. Before gifting it, I charged it up using the Type C portal. I then ordered ANOTHER ball AND a roller device for my own three cats BUT the charging portal is not the same Type C, rather it is the old style used on BlackBerry devices. So within ONE WEEK, I received the same toys but with different portals and I am not happy. All of these should be Type C. This has still not been straightened out.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Goods is fine, but very below-standard delivery service, has no regard of punctuality, broke promise of delivery date twice and I had to go to another shop to buy dog food to keep my dog fed. What a joke.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Poor customer service : 1. Staff unaware of products that are available 2. Manner of clarifying purchase is rude, like I did not know what I had bought and insisted that what I was buying is unavailable (size delivered was incorrect, staff insisted that there is no other size despite me paying a higher price for the bigger size) 3. Not the first tone — but seems internally there is a lack of communication or staff doesnt put the effort to understand the status.. unncessary follow ups because not reading twice.. has happened now for at least two times I dread having to buy from vetopia now, but have no alternatives for products needed foe dog Have not recommended”

Helpful Report

(ENGLISH) - Posted 2 years ago

“It’s not a very pleasant experience with your staff providing non-factual responses when enquiring about the delay in delivery.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“very disappointed by after sales support.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“令顧客跌入循環購物的陷阱，非常奸狡，奸商也！”

Helpful Report

(ENGLISH) - Posted 2 years ago

“D糧入面有蟲，仲要有2款蟲叫d寵物點食，第1次訂就甘惡劣仲要俾d就快到期既糧俾人超差”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Was very disappointed with the experience this time. I ordered NexGard Spectra on 6 Oct. Since Vetopia claims the delivery will usually just take 1 to 2 business day, I found it unusual when it was already 10 Oct and there was still no update on my order status. So I contacted the Vetopia via email and whatsapp, and was shocked to learn that the order was still pending because the item was a prescription item, there were steps to complete before they can deliver the order. 1) Apparently, no staff is going to take the initiative to approach me to move forward the order. I paid for it and I expect it to be delivered on time. The most important point is, I was not being alerted there is actually still steps to take. If I simply wait there without doing anything, looks like the paid order can pend there forever. 2) I was actually your client in TKO Creature Vet. When I ordered this item, I ticked this option during the checkout process. So after all, I still can't understand why my order is not being processed on time, you could simply look at the medical record without the need for me to chase after you. And if the backend staff bothered to look at the order seriously, I believe I would have my order delivered on time. The first time I bought Stella & Chewy's at Vetopia was extremely pleasant, the order was being delivered the second day. But after this time, I am afraid I won't return to Vetopia.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“so far so good”

Helpful Report

(ENGLISH) - Posted 2 years ago

“If I want to get 30% discount , I have to place 3 recurring orders that I cannot changed . I felt very disappointing that arrangement when I placed the order. The policy and description which have showed in a clicked little box. Consequently I must pay back the full price if I didn’t need the rest recurring order. I feel sad for this arrangement and I would not place any order from your company in future !”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Please check with your CS”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I had already informed your company that I would like to cancel the order for every 2 months, however, no one reply to me and I am truest disappointed with your company.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“有少少唔夠彈性。我明白已例明頭三個月不能更改既規則。但。訂購時。真的有點令我錯誤理解了。我不是故意去要求更改。。也明白。你們酌情處理了一部分問題。。但。。。事情的根本。。。是否就能解決呢？在體諒你們的同時。。我也想你們能體諒，客人的需要。。。謝謝你們”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Poor response to my recurring order.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“8 out of 10 times, the deliveries were either not on the scheduled date or at a different location, though we have wrote an official email to complain. Poor standard.”

Helpful Report

(CHINESE) - Posted 3 years ago

“Recurrent order 唔識玩”

Helpful Report

(CHINESE) - Posted 3 years ago

“非常差的購買經驗! 估計不會再購買了。”

Helpful Report

(ENGLISH) - Posted 3 years ago

“No response & no one answer service hotline”

Helpful Report

(CHINESE) - Posted 3 years ago

“The product is not the same aswhat was indicated in the photo Never re-purchase again”

Helpful Report

Posted 3 years ago

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Vetopia is rated 4.7 based on 2,646 reviews