Login

Start Free Trial Are you a business? Click Here

Vetopia Reviews

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“quite easy and clearly to use.”

Helpful Report

(CHINESE) - Posted 1 week ago

“It is very convenient to order it online.”

Helpful Report

(ENGLISH) - Posted 2 weeks ago

“Delivery was timely except the supplier did not to include the nuggets in the first batch delivery. Will order again at Vetopia.”

Helpful Report

(ENGLISH) - Posted 2 weeks ago

“Took me over 4 days to place an order until I successfully was connected with the staff to lead me step by step. Eventually problem was solved. The online app is confused.”

Helpful Report

(CHINESE) - Posted 2 weeks ago

“The products are under real brand name.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Delivery is on time and the product is good for my pet.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Website user friendly with superb delivery service. Also never have to worry about quality / authenticity of product.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Request for Larger size diaper”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Need to short the delivery leadtime”

Helpful Report

(CHINESE) - Posted 1 month ago

“The company gave me a small rebate for cat food I bought because the best before day ends in about 3 months. I ordered 2 brands totalling about 30lbs of cat food which should last more than 3 months. The sales team asked if I want to cancel the order or a rebate. That shows good customer service.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“I don’t give 5 stars because the delivery to Macau was a bit slow.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“It’s a super convenient platform where we were able to purchase most of the things we need. I really appreciate that we’re able to get prescription medication, with a verified prescription on this platform as well. The customer service is good. The only thing I that would be a helpful addition in the future is to have a better idea of when the deliveries are coming. So far it’s a few business days out. But it would be even more helpful to know when the actual day is or a heads up of sorts to know and expect when the packages are arriving or notification of sorts that it’s been delivered. Obviously it would require more resources, so totally understand it may not be doable yet.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Products were as ordered and fine. The packaging was ridiculous though. If you have any environmental bone in your body, I wouldn’t.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”

Helpful Report

(ENGLISH) - Posted 2 months ago

“Fast response and efficient delivery.”

Helpful Report

(ENGLISH) - Posted 2 months ago

“Love the regular re-purchase function!”

Helpful Report

(ENGLISH) - Posted 2 months ago

“This time two times for the delivery to my house need around two weeks. I think it’s quite long period for waiting and I hope that it will be take shorter next time cause normally only need 3days.”

Helpful Report

(ENGLISH) - Posted 2 months ago

“It is a better idea if we can get an SMS or email when the order is ready for collection at the collection point.”

Helpful Report

(CHINESE) - Posted 2 months ago

“Good, the delivery was very fast.”

Helpful Report

(CHINESE) - Posted 2 months ago

“會員應該有折扣，可長期買寵物用品和食品. 有需要其他公司買.”

Helpful Report

(CHINESE) - Posted 2 months ago

«
1
2
3
4
5
»

Vetopia is rated 4.7 based on 2,942 reviews