Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,793 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I got trouble in purchasing Silver Water last week becasue of the login problem. Your online team fixed it for me on the same day. Besides, since I got points in my account so that I had a bit discount on it. Thank you for the sincere assistance of your online team.-”

Helpful Report

(ENGLISH) - Posted 21 hours ago

“Good service and reliable supplier 👍”

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(ENGLISH) - Posted 1 day ago

“Very fast delivery, good & helpful customer service with quick response via WhatsApp. Purchase experience can be enhanced by stating the expiry dates for food products.”

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(ENGLISH) - Posted 5 days ago

“放便，準時，快捷！希望可以為長期客戶提供更多優惠！”

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(CHINESE) - Posted 1 week ago

“Quick delivery”

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(ENGLISH) - Posted 1 week ago

“Fast delivery. Wide range of products. Good quality”

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(ENGLISH) - Posted 1 week ago

“Quick delivery”

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(CHINESE) - Posted 2 weeks ago

“Helpful staff. Fast delivery. Timely reminders to re-stock items previously bought.”

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(ENGLISH) - Posted 2 weeks ago

“相信貴店一定係正牌行貨，買得好放心！”

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(CHINESE) - Posted 2 weeks ago

“Good service and very quick delivery”

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(ENGLISH) - Posted 2 weeks ago

“顧客服務詳細解釋得很好，送貨速度快。我林思樂但我們在一成個做個破弓”

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(CHINESE) - Posted 3 weeks ago

“logistics service is fast and good quality!”

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(CHINESE) - Posted 3 weeks ago

“Smooth and seamless online transaction. Communication via email and WhatsApp are also polite and friendly. One suggestion though, If there is scope to let us know earlier when the delivery date is set for that would be even more helpful, rather than having to wait for the next auto generated email which we have no idea when that will arrive because sometimes we want to be able to plan ahead. And diarise the delivery. WhatsApp replies are not always as efficient and quick so a faster response would improve the overall experience.”

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(ENGLISH) - Posted 3 weeks ago

“貨品完全冇問題，包裝好好，貨品質量都好好！反而係運輸方面以為你們是經sf，但最後收貨時好像不是，送貨人員先wtsapp聯繫，但沒有說明是什麼公司、送什麼貨品⋯令到我一直以為是假運輸假信息。最後要運輸影相確認貨品和單據先清楚，有點兒不方便。”

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(CHINESE) - Posted 4 weeks ago

“Responsive seller”

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(ENGLISH) - Posted 4 weeks ago

“Delivery is fast”

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(CHINESE) - Posted 1 month ago

“Very easy to shop with multiple choices”

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(ENGLISH) - Posted 1 month ago

“Highly appreciate the quick response and delivery time of the orders.”

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(ENGLISH) - Posted 1 month ago

“The order processing is efficient and the delivery service is fast. However, the product range is not comprehensive enough.”

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(ENGLISH) - Posted 1 month ago

“Good products which I keep using for my dog”

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(ENGLISH) - Posted 1 month ago

Vetopia is rated 4.7 based on 2,793 reviews