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Vetopia Reviews

4.7 Rating 3,012 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,676
 Metrics
4.7
Based on 3,012 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 21st February 2026
Camilla Pun
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
130
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Kanice Chan
Verified Buyer
“發貨快，但太多包裝物料了”
Helpful Report
(CHINESE) - Posted 4 days ago
Tse Suet Mun Maggie
Verified Buyer
“Attractive smell and taste to dogs, easy to feed the old dogs”
Helpful Report
(ENGLISH) - Posted 2 weeks ago
Yvonne Fan
Verified Buyer
“Good thing is the delivery is super speedy! So appreciated that :) However , The VetPoint expiry date is not easy to see in the member portal; also the gift redemption is not attractive , too few cat products mostly are dog products. Not sure if it is able to redeem points to cash?”
Helpful Report
(ENGLISH) - Posted 4 weeks ago
Patsy Ng
Verified Buyer
“Very fast and efficient delivery upon order. Also I like your 14 days return/refund/exchange policy in in case my cat didn't like the taste and won't be a waste.”
Helpful Report
(ENGLISH) - Posted 4 weeks ago
Wing LEE
Verified Buyer
“Easy communication & fast delivery”
Helpful Report
(CHINESE) - Posted 1 month ago
Nellie Lee
Verified Buyer
“Great range of products and brands at fair prices compared to retail...my only quibble would be your AI live chat which is overly informative and difficult to get off. A real live person would be a nice touch! I was offered a 1st order discount but couldnt use it :( as it was not accepted at payment”
Helpful Report
(ENGLISH) - Posted 1 month ago
Sandy Lam
Verified Buyer
“Good Service”
Helpful Report
(ENGLISH) - Posted 1 month ago
Antonia Leung
Verified Buyer
“Easy ordering process … and on time delivery . Depending on items, some are more expensive than retail.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Terence Leung
Verified Buyer
“quite easy and clearly to use.”
Helpful Report
(CHINESE) - Posted 1 month ago
Anonymous
Verified Buyer
“It is very convenient to order it online.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Anonymous
Verified Buyer
“Delivery was timely except the supplier did not to include the nuggets in the first batch delivery. Will order again at Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Anna Lau
Verified Buyer
“Took me over 4 days to place an order until I successfully was connected with the staff to lead me step by step. Eventually problem was solved. The online app is confused.”
Helpful Report
(CHINESE) - Posted 2 months ago
Mandy Lau
Verified Buyer
“The products are under real brand name.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Joe Lau
Verified Buyer
“Delivery is on time and the product is good for my pet.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Lorn Hui
Verified Buyer
“Website user friendly with superb delivery service. Also never have to worry about quality / authenticity of product.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Anonymous
Verified Buyer
“Request for Larger size diaper”
Helpful Report
(ENGLISH) - Posted 2 months ago
Sindy Chiu
Verified Buyer
“Need to short the delivery leadtime”
Helpful Report
(CHINESE) - Posted 2 months ago
Jaime Chow
Verified Buyer
“The company gave me a small rebate for cat food I bought because the best before day ends in about 3 months. I ordered 2 brands totalling about 30lbs of cat food which should last more than 3 months. The sales team asked if I want to cancel the order or a rebate. That shows good customer service.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Anonymous
Verified Buyer
“I don’t give 5 stars because the delivery to Macau was a bit slow.”
Helpful Report
(ENGLISH) - Posted 3 months ago
Anonymous
Verified Buyer
“It’s a super convenient platform where we were able to purchase most of the things we need. I really appreciate that we’re able to get prescription medication, with a verified prescription on this platform as well. The customer service is good. The only thing I that would be a helpful addition in the future is to have a better idea of when the deliveries are coming. So far it’s a few business days out. But it would be even more helpful to know when the actual day is or a heads up of sorts to know and expect when the packages are arriving or notification of sorts that it’s been delivered. Obviously it would require more resources, so totally understand it may not be doable yet.”
Helpful Report
(ENGLISH) - Posted 3 months ago
Vetopia is rated 4.7 based on 3,012 reviews
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