Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,700 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy to shop with multiple choices”

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(ENGLISH) - Posted 2 days ago

“Highly appreciate the quick response and delivery time of the orders.”

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(ENGLISH) - Posted 4 days ago

“The order processing is efficient and the delivery service is fast. However, the product range is not comprehensive enough.”

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(ENGLISH) - Posted 1 week ago

“Good products which I keep using for my dog”

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(ENGLISH) - Posted 1 week ago

“客戶服務員回覆得很快速！”

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(CHINESE) - Posted 1 month ago

“Huge selection of products And meds for babies”

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(ENGLISH) - Posted 1 month ago

“狗狗好鍾意食😋😋”

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(CHINESE) - Posted 1 month ago

“如出售食物的食用期更長就最好（新鮮），更多折扣，如長期85折。”

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(CHINESE) - Posted 2 months ago

“送出嚟嗰啲point好多時都換唔到貓食品，做緊特價時又唔俾用。”

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(CHINESE) - Posted 2 months ago

“Good service. As I bought the wrong can food for my cat and need help, Vetopia customer service change was happy to help me exchange the product. Besides, the delivery time is fast.”

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(ENGLISH) - Posted 2 months ago

“The ordered item could be delivered in following day, very prompt delivery.”

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(ENGLISH) - Posted 2 months ago

“Easy to order pet food on line”

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(ENGLISH) - Posted 2 months ago

“good quality, fast delivery!”

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(CHINESE) - Posted 2 months ago

“Delivery is fast. Order today and the next day I received the item that I ordered.”

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(ENGLISH) - Posted 3 months ago

“Recent orders have been overpackaged, I would greatly appreciate if there was no plastic used to wrap cans.”

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(ENGLISH) - Posted 3 months ago

“Would I consider to allow picking SF locker instead of pickup point? Coz the opening hour of those pick up points are exactly ordinary people working hour...thanks!”

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(CHINESE) - Posted 3 months ago

“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”

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(ENGLISH) - Posted 3 months ago

“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”

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(ENGLISH) - Posted 3 months ago

“Speedy delivery. Long expiry date of pet food”

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(CHINESE) - Posted 4 months ago

“It is very good”

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(CHINESE) - Posted 4 months ago

Vetopia is rated 4.7 based on 2,700 reviews