Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”

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(ENGLISH) - Posted 5 days ago

“Fast response and efficient delivery.”

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(ENGLISH) - Posted 1 week ago

“Love the regular re-purchase function!”

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(ENGLISH) - Posted 1 week ago

“This time two times for the delivery to my house need around two weeks. I think it’s quite long period for waiting and I hope that it will be take shorter next time cause normally only need 3days.”

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(ENGLISH) - Posted 1 week ago

“It is a better idea if we can get an SMS or email when the order is ready for collection at the collection point.”

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(CHINESE) - Posted 1 week ago

“Good, the delivery was very fast.”

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(CHINESE) - Posted 2 weeks ago

“會員應該有折扣，可長期買寵物用品和食品. 有需要其他公司買.”

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(CHINESE) - Posted 4 weeks ago

“Fast delivery”

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(CHINESE) - Posted 4 weeks ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

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(ENGLISH) - Posted 4 weeks ago

“Quick and delivery on time is very good”

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(ENGLISH) - Posted 4 weeks ago

“I got trouble in purchasing Silver Water last week becasue of the login problem. Your online team fixed it for me on the same day. Besides, since I got points in my account so that I had a bit discount on it. Thank you for the sincere assistance of your online team.-”

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