Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,540 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It is very good”

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(CHINESE) - Posted 5 days ago

“Good service”

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(ENGLISH) - Posted 5 days ago

“作為一個每月訂購者、對於你們的服務都滿意、只是用你們網上訂購系統時覺得它比起其他公司的訂購系統不便！其他都ok”

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(ENGLISH) - Posted 3 weeks ago

“Quick reply after order placed”

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(CHINESE) - Posted 4 weeks ago

“Very good so far, sometimes the packaging looks like it has been thrown around when it arrives but not all the time. So far we are satisfied. Thank you for supplying premium food for our cats.”

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(ENGLISH) - Posted 4 weeks ago

“Delivery on time and customer service is good”

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(CHINESE) - Posted 1 month ago

“出貨快，價錢合理，包裝好”

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(ENGLISH) - Posted 1 month ago

“送貨速運都算快速，幾好幾好”

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(CHINESE) - Posted 1 month ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

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(CHINESE) - Posted 1 month ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

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(ENGLISH) - Posted 1 month ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 1 month ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

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(ENGLISH) - Posted 1 month ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

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(ENGLISH) - Posted 1 month ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 1 month ago

“good quality and speed delivery!”

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(CHINESE) - Posted 1 month ago

“請寄出時注意日期。。”

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(CHINESE) - Posted 2 months ago

“須然送錯貨品,但迅速跟送”

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(ENGLISH) - Posted 2 months ago

“Convenient as its free delivery to macau Already purchase many times”

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(ENGLISH) - Posted 2 months ago

“gd”

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(ENGLISH) - Posted 3 months ago

“I think it really works because my dog scratching less and less after I used that the next day”

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(ENGLISH) - Posted 3 months ago

Vetopia is rated 4.7 based on 2,540 reviews