Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“送貨速運都算快速，幾好幾好”

Helpful Report

(CHINESE) - Posted 3 months ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

Helpful Report

(CHINESE) - Posted 3 months ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 4 months ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

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(ENGLISH) - Posted 4 months ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 4 months ago

“good quality and speed delivery!”

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(CHINESE) - Posted 4 months ago

“請寄出時注意日期。。”

Helpful Report

(CHINESE) - Posted 4 months ago

“須然送錯貨品,但迅速跟送”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Convenient as its free delivery to macau Already purchase many times”

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(ENGLISH) - Posted 5 months ago

“gd”

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(ENGLISH) - Posted 5 months ago

“I think it really works because my dog scratching less and less after I used that the next day”

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(ENGLISH) - Posted 5 months ago

“獸醫常用的產品都可以找到”

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(ENGLISH) - Posted 5 months ago

“Quick response on the order”

Helpful Report

(CHINESE) - Posted 6 months ago

“價錢合理，物流速度快，買滿300可免運費送澳門，是我最滿意的”

Helpful Report

(CHINESE) - Posted 6 months ago

“Fast delivery. Got a wide range of products. Customer service is highly ranked, quickly answered solve most of my questions. And I strongly request that, an advance reminder, like one week, should be given via email for the next recurring order to be take place, before any payments being automatically charged.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Prompt delivery and with a wide choice of foods and supplements to my pet. Also, the operator (WhatsApp) replies clearly how to use the frequent order to get a better discount.”

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(ENGLISH) - Posted 6 months ago

“many medicals products for dog”

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(ENGLISH) - Posted 6 months ago

“The website is not user friendy and very unstable, the products cannot be loaded properly. The terms of subscription will be easily overlooked. But the CS was very helpful.”

Helpful Report

(CHINESE) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,646 reviews