Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“顧客服務詳細解釋得很好，送貨速度快。我林思樂但我們在一成個做個破弓”

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(CHINESE) - Posted 2 months ago

“logistics service is fast and good quality!”

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(CHINESE) - Posted 2 months ago

“Smooth and seamless online transaction. Communication via email and WhatsApp are also polite and friendly. One suggestion though, If there is scope to let us know earlier when the delivery date is set for that would be even more helpful, rather than having to wait for the next auto generated email which we have no idea when that will arrive because sometimes we want to be able to plan ahead. And diarise the delivery. WhatsApp replies are not always as efficient and quick so a faster response would improve the overall experience.”

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(ENGLISH) - Posted 2 months ago

“貨品完全冇問題，包裝好好，貨品質量都好好！反而係運輸方面以為你們是經sf，但最後收貨時好像不是，送貨人員先wtsapp聯繫，但沒有說明是什麼公司、送什麼貨品⋯令到我一直以為是假運輸假信息。最後要運輸影相確認貨品和單據先清楚，有點兒不方便。”

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(CHINESE) - Posted 2 months ago

“Responsive seller”

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(ENGLISH) - Posted 2 months ago

“Delivery is fast”

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(CHINESE) - Posted 2 months ago

“Very easy to shop with multiple choices”

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(ENGLISH) - Posted 3 months ago

“Highly appreciate the quick response and delivery time of the orders.”

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(ENGLISH) - Posted 3 months ago

“The order processing is efficient and the delivery service is fast. However, the product range is not comprehensive enough.”

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(ENGLISH) - Posted 3 months ago

“Good products which I keep using for my dog”

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(ENGLISH) - Posted 3 months ago

“客戶服務員回覆得很快速！”

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(CHINESE) - Posted 4 months ago

“Huge selection of products And meds for babies”

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(ENGLISH) - Posted 4 months ago

“狗狗好鍾意食😋😋”

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(CHINESE) - Posted 4 months ago

“如出售食物的食用期更長就最好（新鮮），更多折扣，如長期85折。”

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(CHINESE) - Posted 5 months ago

“送出嚟嗰啲point好多時都換唔到貓食品，做緊特價時又唔俾用。”

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(CHINESE) - Posted 5 months ago

“Good service. As I bought the wrong can food for my cat and need help, Vetopia customer service change was happy to help me exchange the product. Besides, the delivery time is fast.”

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(ENGLISH) - Posted 5 months ago

“The ordered item could be delivered in following day, very prompt delivery.”

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(ENGLISH) - Posted 5 months ago

“Easy to order pet food on line”

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(ENGLISH) - Posted 5 months ago

“good quality, fast delivery!”

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(CHINESE) - Posted 5 months ago

“Delivery is fast. Order today and the next day I received the item that I ordered.”

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(ENGLISH) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,856 reviews