Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,794 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“客戶服務員回覆得很快速！”

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(CHINESE) - Posted 2 months ago

“Huge selection of products And meds for babies”

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(ENGLISH) - Posted 2 months ago

“狗狗好鍾意食😋😋”

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(CHINESE) - Posted 3 months ago

“如出售食物的食用期更長就最好（新鮮），更多折扣，如長期85折。”

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(CHINESE) - Posted 3 months ago

“送出嚟嗰啲point好多時都換唔到貓食品，做緊特價時又唔俾用。”

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(CHINESE) - Posted 3 months ago

“Good service. As I bought the wrong can food for my cat and need help, Vetopia customer service change was happy to help me exchange the product. Besides, the delivery time is fast.”

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(ENGLISH) - Posted 3 months ago

“The ordered item could be delivered in following day, very prompt delivery.”

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(ENGLISH) - Posted 3 months ago

“Easy to order pet food on line”

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(ENGLISH) - Posted 4 months ago

“good quality, fast delivery!”

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(CHINESE) - Posted 4 months ago

“Delivery is fast. Order today and the next day I received the item that I ordered.”

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(ENGLISH) - Posted 4 months ago

“Recent orders have been overpackaged, I would greatly appreciate if there was no plastic used to wrap cans.”

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(ENGLISH) - Posted 4 months ago

“Would I consider to allow picking SF locker instead of pickup point? Coz the opening hour of those pick up points are exactly ordinary people working hour...thanks!”

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(CHINESE) - Posted 4 months ago

“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”

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(ENGLISH) - Posted 5 months ago

“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”

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(ENGLISH) - Posted 5 months ago

“Speedy delivery. Long expiry date of pet food”

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(CHINESE) - Posted 5 months ago

“It is very good”

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(CHINESE) - Posted 5 months ago

“Good service”

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(ENGLISH) - Posted 5 months ago

“作為一個每月訂購者、對於你們的服務都滿意、只是用你們網上訂購系統時覺得它比起其他公司的訂購系統不便！其他都ok”

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(ENGLISH) - Posted 6 months ago

“Quick reply after order placed”

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(CHINESE) - Posted 6 months ago

“Very good so far, sometimes the packaging looks like it has been thrown around when it arrives but not all the time. So far we are satisfied. Thank you for supplying premium food for our cats.”

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(ENGLISH) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,794 reviews