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Vetopia Reviews

4.7 Rating 3,158 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,818
 Metrics
4.7
Based on 3,158 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Joe Lau
Verified Buyer
“The cat food is good for my pet, it it has more discont, it would be better and I will buy more next time.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Daisy Leung
Verified Buyer
“good quality, delivery on time!”
Helpful Report
(CHINESE) - Posted 2 months ago
Anonymous
Verified Buyer
“a wide range of products to choose. it will be good if Vetopia can offer discount for bulk purchase. this time the order took more days to deliver”
Helpful Report
(CHINESE) - Posted 2 months ago
Anonymous
Verified Buyer
“Great delivery Nice gift Good stuff Long term customer”
Helpful Report
(ENGLISH) - Posted 3 months ago
Albrey Ng
Verified Buyer
“Easy website to use and deliver is quite fast, good packaging as well.”
Helpful Report
(ENGLISH) - Posted 3 months ago
Ines Chin
Verified Buyer
“Good range of products. Should do more promotion like discounts, similar to competitors like QPet.”
Helpful Report
(ENGLISH) - Posted 3 months ago
Heidi Shek
Verified Buyer
“Arranged effectively”
Helpful Report
(ENGLISH) - Posted 3 months ago
Anonymous
Verified Buyer
“Great customer service”
Helpful Report
(ENGLISH) - Posted 3 months ago
Anonymous
Verified Buyer
“今次遲咗送貨及無通知，好在趕得切食晒前送到。 之前一直發貨快。”
Helpful Report
(ENGLISH) - Posted 3 months ago
Lee Joanne
Verified Buyer
“The order items were delivered promptly. The customer service is good & will reply my questions efficiently.”
Helpful Report
(ENGLISH) - Posted 3 months ago
Kanice Chan
Verified Buyer
“發貨快，但太多包裝物料了”
Helpful Report
(CHINESE) - Posted 3 months ago
Tse Suet Mun Maggie
Verified Buyer
“Attractive smell and taste to dogs, easy to feed the old dogs”
Helpful Report
(ENGLISH) - Posted 4 months ago
Yvonne Fan
Verified Buyer
“Good thing is the delivery is super speedy! So appreciated that :) However , The VetPoint expiry date is not easy to see in the member portal; also the gift redemption is not attractive , too few cat products mostly are dog products. Not sure if it is able to redeem points to cash?”
Helpful Report
(ENGLISH) - Posted 4 months ago
Patsy Ng
Verified Buyer
“Very fast and efficient delivery upon order. Also I like your 14 days return/refund/exchange policy in in case my cat didn't like the taste and won't be a waste.”
Helpful Report
(ENGLISH) - Posted 4 months ago
Wing LEE
Verified Buyer
“Easy communication & fast delivery”
Helpful Report
(CHINESE) - Posted 4 months ago
Nellie Lee
Verified Buyer
“Great range of products and brands at fair prices compared to retail...my only quibble would be your AI live chat which is overly informative and difficult to get off. A real live person would be a nice touch! I was offered a 1st order discount but couldnt use it :( as it was not accepted at payment”
Helpful Report
(ENGLISH) - Posted 4 months ago
Sandy Lam
Verified Buyer
“Good Service”
Helpful Report
(ENGLISH) - Posted 4 months ago
Antonia Leung
Verified Buyer
“Easy ordering process … and on time delivery . Depending on items, some are more expensive than retail.”
Helpful Report
(ENGLISH) - Posted 5 months ago
Terence Leung
Verified Buyer
“quite easy and clearly to use.”
Helpful Report
(CHINESE) - Posted 5 months ago
Anonymous
Verified Buyer
“It is very convenient to order it online.”
Helpful Report
(ENGLISH) - Posted 6 months ago
Vetopia is rated 4.7 based on 3,158 reviews
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