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Vetopia Reviews

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Products were as ordered and fine. The packaging was ridiculous though. If you have any environmental bone in your body, I wouldn’t.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Fast response and efficient delivery.”

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(ENGLISH) - Posted 3 months ago

“Love the regular re-purchase function!”

Helpful Report

(ENGLISH) - Posted 3 months ago

“This time two times for the delivery to my house need around two weeks. I think it’s quite long period for waiting and I hope that it will be take shorter next time cause normally only need 3days.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“It is a better idea if we can get an SMS or email when the order is ready for collection at the collection point.”

Helpful Report

(CHINESE) - Posted 3 months ago

“Good, the delivery was very fast.”

Helpful Report

(CHINESE) - Posted 3 months ago

“會員應該有折扣，可長期買寵物用品和食品. 有需要其他公司買.”

Helpful Report

(CHINESE) - Posted 4 months ago

“Fast delivery”

Helpful Report

(CHINESE) - Posted 4 months ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Quick and delivery on time is very good”

Helpful Report

(ENGLISH) - Posted 4 months ago

“I got trouble in purchasing Silver Water last week becasue of the login problem. Your online team fixed it for me on the same day. Besides, since I got points in my account so that I had a bit discount on it. Thank you for the sincere assistance of your online team.-”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Good service and reliable supplier 👍”

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(ENGLISH) - Posted 4 months ago

“Very fast delivery, good & helpful customer service with quick response via WhatsApp. Purchase experience can be enhanced by stating the expiry dates for food products.”

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(ENGLISH) - Posted 5 months ago

“放便，準時，快捷！希望可以為長期客戶提供更多優惠！”

Helpful Report

(CHINESE) - Posted 5 months ago

“Quick delivery”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Fast delivery. Wide range of products. Good quality”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Quick delivery”

Helpful Report

(CHINESE) - Posted 5 months ago

“Helpful staff. Fast delivery. Timely reminders to re-stock items previously bought.”

Helpful Report

(ENGLISH) - Posted 5 months ago

“相信貴店一定係正牌行貨，買得好放心！”

Helpful Report

(CHINESE) - Posted 5 months ago

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Vetopia is rated 4.7 based on 3,012 reviews